Social Media Manager

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Job description

Key Responsibilities:

• Develop comprehensive test plans and strategies tailored to the application’s features and use cases.
• Design, write, and maintain detailed test scenarios, test cases, and test scripts to validate application functionality & performance.
• Execute manual and automated tests, ensuring application quality and adherence to specifications.
• Collaborate closely with developers, product managers, and stakeholders to identify and resolve issues efficiently.
• Provide accurate testing timelines and ensure deliverables are met within the defined schedules.
• Lead end-to-end testing efforts, including integration, regression, performance, and user acceptance testing.
• Implement and oversee defect management processes, tracking bugs from identification through resolution.
• Continuously improve QA processes and methodologies to align with industry best practices.
• Mentor and guide junior QA team members to enhance team capabilities.
• Keep the top management informed on the key metrics along with status updates on the test results and application quality.

Required Skills:

• Extensive experience in test planning, scenario creation, and execution for web and mobile applications.
• Solid understanding of the travel domain—including accommodations, transportation, activities, and booking systems.
• Proficiency in testing tools such as Selenium, JIRA, Mantis, or equivalent.
• Familiarity with API testing tools (Postman, SoapUI) and database testing using SQL.
• Basic knowledge of AI/ML applications and their testing nuances.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication skills for coordinating with cross-functional teams and presenting QA findings to stakeholders.

Company Description

YoHo Designs Pvt Ltd is a startup company located in Bengaluru that offers an extensive range of affordable and durable interior designs, from space planning and architecture to FF&E. Our goal is to provide our clients with unique and innovative designs that reflect our creativity and make their homes beautiful places to live.

Role Description

This is a full-time on-site position for a Interior Designer. The Senior Interior Designer will be responsible for overseeing and managing various interior design projects from start to finish. This includes creating construction drawings, developing space plans, and selecting furniture, fixtures, and equipment (FF&E).

Qualifications

Excellent skills in Space Planning, Architecture, and Interior Design

Experience in creating Construction Drawings and FF&E selection

Ability to multitask and manage multiple projects simultaneously

Excellent written and verbal communication skills

Bachelor's Degree in Interior Design, Architecture or related field (Master's Degree preferred)

A minimum of 3 years of experience in interior design

Proficient in AutoCAD, Revit, and SketchUp (knowledge of 3D rendering software is a plus)

A passion for design and a commitment to exceeding client expectations

A team player who can work collaboratively with colleagues and stakeholders

Key Responsibilities:

• Make outbound calls to potential customers from provided leads.
• Share information about ongoing and upcoming real estate projects.
• Understand customer needs and pitch suitable property options.
• Schedule site visits and follow up to ensure attendance.
• Maintain and update the CRM database with lead status and client interactions.
• Coordinate with the sales team to ensure smooth lead handover.
• Handle customer queries with clarity, professionalism, and accuracy.
• Achieve daily and weekly call targets and lead conversion goals.

Remuneration:

• Salary: Fixed monthly salary (based on experience and qualifications)
• Incentives: Attractive performance-based incentives on lead conversion
• Other Benefits: Opportunities for growth, training support, and a dynamic work environment

About Us:

At Product Fusion, we are dedicated to building innovative and scalable software solutions. Our team is passionate about leveraging cutting-edge technologies to drive product excellence and create impactful digital experiences. We invite you to join our dynamic team and contribute to our mission of technological innovation.

Job Description:

We are seeking a talented and motivated Full-Stack Developer to join our team. The ideal candidate will have a strong background in both front-end and back-end development, with proficiency in modern web technologies and frameworks. You will work closely with our development team to design, develop, and deploy scalable web applications.

Requirements:

• Proven experience as a Full-Stack Developer or similar role
• Strong proficiency in React JS or Next JS
• Solid understanding of Python and frameworks like Django or Fast API or Flask
• Proficiency in Tailwind CSS for front-end development
• Experience with PostgreSQL or MySQL databases
• Familiarity with Kubernetes for container orchestration
• Excellent problem-solving skills and attention to detail
• Strong communication and teamwork abilities

What We Offer:

• Competitive salary and benefits
• Flexible working hours and remote work options
• Opportunity to work with cutting-edge technologies
• Collaborative and innovative work environment
• Professional development and growth opportunities

We are #hiring for AWS Data Engineer expert to join our team

Job Title: AWS Data Engineer

Experience: 5 Yrs to 10Yrs

Location: Remote

Notice: Immediate or Max 20 Days

Role: Permanent Role

Skillset: AWS, ETL, SQL, Python, Pyspark, Postgres DB, Dremio.

Job Description:

 Able to develop ETL jobs.

Able to help with data curation/cleanup, data transformation, and building ETL pipelines.

Strong Postgres DB exp and knowledge of Dremio data visualization/semantic layer between DB and the application is a plus.

Sql, Python, and Pyspark is a must.

Communication should be good

Responsibilities

• Take product ideas from ideation to implementation.
• Collaborate with Product and Design to create robust and usable features.
• Take ownership of the architecture for best performance and usability.
• Lead engineering discussions to ensure the best practices, maintainability and security of the application.
• Participate in design and code reviews.
• Lead and mentor the team of developers, to drive business objectives.

We are looking for

• 4+ years of experience building quality applications.
• Proficient in client-side JS frameworks such as React.js
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Strong customer focus, ownership, and self-drive.
• Experience in planning, designing architecture and leading teams.
• Experience with SaaS products or an early stage startup is a plus.

What You'll Do

Maintain and extend existing payment modules, extensions, and plugins

Develop new modules, sample code, SDKs, and production code for merchants and partners

Help define requirements for 3rd party developer APIs and tools

Analyze/debug merchant and partner integration issues

Assist in building and maintaining a test environment for engineering and our partners to test new feature compatibility

Skills Required but not limited to:

Python, Django, Django Rest Framework.

AWS Services Including, CloudFront , S3, API

Gateway, Lambda, Step Functions, SES, DynamoDB ,

Serverless Framework

Fair understanding of building RESTful APIs

Strong understanding of front end technologies, such as JavaScript, Jquery , HTML5, and CSS3

Good to have experience with version control, docker , deployment pipelines, CI/CD

Backend Web Application Development

AWS Identity and Access Management principles SQL (MS SQL Server, PostgreSQL, AWS Aurora comparable)

GIT , JIRA, Agile / Scrum

Experience: 4-6 years

Job Location: Jaipur

Experience Required: Minimum 3 years

About the role:

As a DevOps Engineer for Punchh, you will be working with our developers, SRE, and DevOps teams implementing our next generation infrastructure. We are looking for a self-motivated, responsible, team player who love designing systems that scale. Punchh provides a rich engineering environment where you can be creative, learn new technologies, solve engineering problems, all while delivering business objectives. The DevOps culture here is one with immense trust and responsibility. You will be given the opportunity to make an impact as there are no silos here. 

Responsibilities:

• Deliver SLA and business objectives through whole lifecycle design of services through inception to implementation.
• Ensuring availability, performance, security, and scalability of AWS production systems
• Scale our systems and services through continuous integration, infrastructure as code, and gradual refactoring in an agile environment. 
• Maintain services once a project is live by monitoring and measuring availability, latency, and overall system and application health.
• Write and maintain software that runs the infrastructure that powers the Loyalty and Data platform for some of the world’s largest brands.
• 24x7 in shifts on call for Level 2 and higher escalations
• Respond to incidents and write blameless RCA’s/postmortems
• Implement and practice proper security controls and processes
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on platform.

Must have:  

• Minimum 3 Years of Experience in DevOps.  
• BS degree in Computer Science, Mathematics, Engineering, or equivalent practical experience.
• Strong inter-personal skills.
• Must have experience in CI/CD tooling such as Jenkins, CircleCI, TravisCI
• Must have experience in Docker, Kubernetes, Amazon ECS or  Mesos
• Experience in code development in at least one high-level programming language fromthis list: python, ruby, golang, groovy
• Proficient in shell scripting, and most importantly, know when to stop scripting and start developing.
• Experience in creation of highly automated infrastructures with any Configuration Management tools like: Terraform, Cloudformation or Ansible.  
• In-depth knowledge of the Linux operating system and administration. 
• Production experience with a major cloud provider such Amazon AWS.
• Knowledge of web server technologies such as Nginx or Apache. 
• Knowledge of Redis, Memcache, or one of the many in-memory data stores.
• Experience with various load balancing technologies such as Amazon ALB/ELB, HA Proxy, F5. 
• Comfortable with large-scale, highly-available distributed systems.

Good to have:  

• Understanding of Web Standards (REST, SOAP APIs, OWASP, HTTP, TLS)
• Production experience with Hashicorp products such as Vault or Consul
• Expertise in designing, analyzing troubleshooting large-scale distributed systems.
• Experience in an PCI environment
• Experience with Big Data distributions from Cloudera, MapR, or Hortonworks
• Experience maintaining and scaling database applications
• Knowledge of fundamental systems engineering principles such as CAP Theorem, Concurrency Control, etc. 
• Understanding of the network fundamentals: OSI, TCI/IP, topologies, etc.
• Understanding of Auditing of Infrastructure and help org. to control Infrastructure costs. 
• Experience in Kafka, RabbitMQ or any messaging bus.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Prepares reports by collecting, analysing, and summarizing information.
• Creating his own network by recruiting candidates and make them understand business plan.
• observe the issues related to stockpoint and customer & trying to provide the solutions to it.
• Contributes to team effort by accomplishing related results as needed.