Talend Developer

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Backend Developer/Full Stack Developer Job Description - We are looking for developers who can convert complex business problems into tech deliverables, build scalable systems and work in a fast-paced environment.

Responsibilities:

Building scalable and robust applications.

Building and maintaining reusable code for future use.

Actively participate in code reviews.

Troubleshooting and debugging.

Following predefined design guidelines.

Timely delivery of tasks

Proficient and fast in implementing required processes across teams.

Innovative and open to trying/learning new things to improve the system or processes.

Skills required

Proven experience as a Full Stack Developer/Backend Developer

Experience with large-scale architectural patterns, event-driven microservices, well-designed APIs, and efficient algorithms.

Knowledge of at least 1 Object Oriented Programming language (e. g. Node.js, Python)

Knowledge of at least 1 Relational database and familiarity with NoSQL databases.

Problem-solving skills.

Excellent communication and teamwork skills.

Git/BitBucket

Optional skills -

React/React Native

Docker

Terraform

CI/CD

AWS

Web technologies

Must haves - Javascript, Object Oriented Programming, Git

• Proven work experience as a Software Engineer or Software DeveloperExperience designing interactive applicationsAbility to develop software in Java, Ruby on Rails, C++ or other programming languagesExcellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)Experience with test-driven developmentProficiency in software engineering toolsAbility to document requirements and specificationsBSc degree in Computer Science, Engineering or relevant field

The Company:

It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s https://www.glassdoor.com/Award/Top-CEOs-at-SMBs-LST_KQ0%2C16.htm">2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benefits and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

What we’re looking for:

• 4-9 years of working experience as UX Designer
• Experience with designing B2B SaaS applications
• Customer-centric design mindset
• Passion for creating products that resonate on an emotional level and drive
• business results
• Experience working on Martech, Adtech, or Salestech applications is a strong plus, but not mandatory
• Multiple concepts and iterations around user interaction models and workflows
• Wireframes, screen flows, prototypes
• Understand how design impacts customers and business
• Good at tracking business post design implementation to measure success and identify opportunities to enhance the experience
• Discovery: Work with PM to discover customer’s needs by doing customer research
• Define: Do competitive analysis and external trends analysis and define the problems, Usability Criteria and Critical Success Factor
• Design: Use different design frameworks to produce the customer-centric solution and deliver, personas, user scenarios/stories, storyboards, Journey Map, User Flows, Wireframes
• Deliver: UI with spec, communicate the rationale behind the design, help dev team move forward
• Online portfolio showing examples of real published work skills required
• A positive attitude; a collegial outlook; and the flexibility to work in a fast-changing environment — and a sense of humour is a plus for our team culture

In this role, you will:

• Articulate complex visions through simple and novel designs
• Engage with customers and learn quickly through iterative prototyping
• Participate in customer research and apply insights to generate designs that deliver customer delight
• Collaborate effectively with other designers, product managers, developers and marketers
• Design user interactions, workflows, and interfaces that meet feature user needs, customer feedback, and feature requirements.
• Solicit feedback and contribute constructively to design reviews
• Advance a strong point of view, backed up by customer data, design rationale, personal expertise, and industry trends

What you’ll bring to this role:

As a Product Designer and part of our UX team, you will collaborate closely with our Design, Product Management, Development teams and other cross-functional partners and customers. You will excel at this role if:

• You are highly skilled in all aspects of design: User Research, Information Architecture, Wireframing, Visual Design, and Usability Testing. Turning complex flows into simple and intuitive experiences and working on deliverables throughout the product life cycle to support design discussions, decision making, and development.
• You have B2B SaaS experience and have worked closely with product management development and analytics team to ensure the highest quality product delivery.
• You have the ability to put yourself in the user’s shoes, read between the lines of user feedback, and keep a constant drumroll of UX improvements.

We need someone who has imagination and vision, but who’s also able to buckle down to produce actionable designs. You’ll have smart, skilled, and personable colleagues — culture is as important to us as the final product. Our reputation and vision are the strongest in our market and we’re backed by a seasoned executive team to help navigate our continued year-over-year grEvery person in every role at 6sense owns a part of defining the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satisfied with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of 100% employer-paid dental & vision; a monthly stipend to support your physical, mental, and financial wellness; generous fertility and adoption benefits; paid parental leave; short- and long-term disability insurance; and an employee assistance program. Plus, we have an open time-off policy, so take as much as you need.

Set for success 

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!

Job Description:

• Develop front end User Interface of our UKLB Experience Analysis (Biometrics) tool using SharePoint, PowerApps, Power Automate, and Logic Apps
• Connection of UI with back end SQL Database using Logic Apps - Advise solution design as a Logic Apps expert (specifically around UI)
• Responsible for managing technology in projects and providing technical guidance or solutions for work completion

Skills and Experience

• Experience with Azure services like Azure App Services, Azure Active Directory, Azure SQL, Azure PostgreSQL, Key Vault, Azure DevOps, Application Insights, Azure Storage, Redis Cache
• Microsoft Azure Developer Certification
• Experience with .Net SDK, integration tools, Application and Security frameworks
• C#, ASP.NET, Application development using .Net Framework
• Preferred: Insurance or BFSI domain experience
• .Net
• Azure/

Location: Chennai

• Proficiency with NodeJs, ES6, Express;
• Experience in Source Control (Bitbucket/GIT);
• Experience in developing and scaling B2B applications.
• Knowledge and experience with using Restful API;
• Must be able to design components to drive reusability and performance;
• Must be able to build responsive design;
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience;
• Write production quality and thoroughly tested code.