Manager - Community

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Skills Required:

• Proven experience as a Sales Executive in the freight forwarding or Custom Clearance or Shipping or logistics industry
• In-depth knowledge of international logistics including but not limited to freight forwarding processes, Jargons, regulations, and industry standards
• Excellent verbal and written communication skills especially in English
• Demonstrated ability to convert new customers and meet sales target
• Should have experience in handling face-to-face sales meetings i.e meeting with clients and building relationships and understanding their needs.
• Strong negotiation & closing skills
• Customer- centric approach with a passion for building and maintaining client relationships
• Self motivated and results oriented

KRAs

• Identifying and Building new customers
• Answering inbound queries with technical know-how and expertise
• Prepare and present competitive proposals and contracts to clients
• Identify and target potential clients in various industries by analyzing data
• Doing and Maintaining strong follow-ups and meetings to ensure the client is well catered to and responded
• Fixing appointments and creating schedules and meetings for approaching the right set of targeted clients
• Develop and implement effective sales strategies to achieve revenue targets.
• Maintain and expand relationships with existing clients.
• Meet or exceed projected sales numbers by closing clients and negotiating contracts
• Stay updated on industry trends, competitors, and market conditions to adapt sales tactics accordingly

Job Title: Lead Generation Executive

Location: Remote

Job Summary:

We are in search of a "Lead Generation Executive" for a remote role. Your primary responsibility is to help us find potential clients, create leads, and contribute to our sales goals.

Responsibilities:

• Find and create leads to support our sales goals, and also screen the leads and set up meetings.
• Identify new markets and potential customers by doing research.
• Reach out to potential clients through various methods such as calls, networking, and social media.
• Communicate with potential clients, understand their needs, and introduce our products.
• Keep track of sales and performance data and report on progress.

Qualifications and Skills:

• Minimum of 3 years of experience in lead generation or a related field.
• Proven success in lead generation or sales.
• Strong experience in generating leads, cold calling, email campaigns, LinkedIn outreach, and rate negotiations.
• Ability to plan and execute effective lead generation strategies.
• A good understanding of sales and marketing.
• Current knowledge of market trends and competitor activities.
• Strong negotiation and problem-solving skills.
• Excellent communication skills.
• Proficiency in phone calls and presentations.
• Self-motivated, results-driven, and passionate about lead generation.
• Ability to work independently and proactively.
• Familiarity with Microsoft Office, CRM systems, and sales software.

ABOUT THE COMPANY

Augment was started in 2015 in Madison, Wisconsin USA (three hours North of Chicago). We offer Digital Innovation, Application Development, and Staff Augmentation services to clients in the USA. We wanted to help not only our clients but also to provide a good home for developers, designers, and QA team members to work, grow and thrive.

We are a 70+ person team headquartered in Madison, Wisconsin, USA with a larger office in Coimbatore, India. We are also building our teams in Brazil and Eastern Europe. Our company takes pride in genuinely attracting and retaining the best talent. If you want to be part of a high-achieving, knowledgeable, and fun team, then here’s your chance to join a rapidly growing startup that offers an international and diverse work atmosphere. If you are interested in learning more about us, please contact us. You can also talk to our team members to see how they like working with Augment.

We are seeking a talented Motion Graphic Artist to join our team and contribute to the success of our Motion Media department. The ideal candidate will have 2-5 years of experience in creating captivating 3D and 2D motion graphics, graphic design, and character design.

Key Responsibilities:

● Develop visually stunning 3D and 2D motion graphics for various projects.

● Create compelling graphic designs that align with project requirements.

● Design and animate characters to enhance storytelling.

● Collaborate with the creative team to conceptualise and execute visual concepts.

● Ensure that all deliverables meet the highest quality standards and deadlines.

Key Skills:

● Proficient in 3D and 2D motion graphics.

● Strong graphic design skills.

● Experience in character design and animation.

● Excellent creativity and attention to detail.

● Ability to work collaboratively in a team environment.

Requirements:

● 2-5 years of experience as a Motion Graphic Artist.

● Proficiency in industry-standard software: Photoshop, Illustrator, After Effects.

● Experience with 3D software such as Blender or Cinema 4D.

● Strong portfolio showcasing a diverse range of motion graphic work.

● Excellent communication and teamwork skills.

Job Title: Digital Marketing Intern (Lead Generation & Performance Marketing)

Company Overview: Urbanroof is a dynamic and innovative civil industry company committed to Urbanroof was born from this mission is clear: to create awareness and offer preventive-based solutions for the care and maintenance of construction properties. We are seeking a highly motivated and enthusiastic Digital Marketing Intern to join our growing team. This internship provides an excellent opportunity for someone looking to gain hands-on experience in lead generation and performance marketing in the digital space.

Position Summary: As a Digital Marketing Intern, you will play a crucial role in driving lead generation and optimizing performance marketing campaigns. You will work closely with the marketing team to implement strategies aimed at increasing brand awareness, attracting qualified leads, and ultimately contributing to the growth of our business.

Key Responsibilities:

1. Lead Generation:

• Identify and target potential customers through various digital channels.
• Collaborate with the sales team to understand target audience profiles and tailor lead generation efforts accordingly.
• Utilize social media, email marketing, content marketing, and other online platforms to generate high-quality leads.

1. Performance Marketing:

• Assist in the planning, execution, and optimization of digital advertising campaigns (Google Ads, Facebook Ads, LinkedIn Ads, etc.).
• Monitor key performance indicators (KPIs) and analyze campaign data to identify areas for improvement.
• Implement A/B testing to refine ad copy, creative, and targeting strategies.

1. Content Creation:

• Contribute to the creation of engaging and compelling content for digital marketing campaigns.
• Brainstorm ideas for concept on new campaigns
• Collaborate with the content team to ensure alignment between content and performance marketing goals.

1. Analytics and Reporting:

• Compile and analyze data from various sources to generate reports on campaign performance.
• Provide actionable insights to optimize campaigns and improve overall digital marketing effectiveness.

1. Research and Stay Updated:

• Stay informed about industry trends, competitor activities, and emerging digital marketing technologies.
• Research and recommend new approaches to enhance lead generation and performance marketing efforts.

Qualifications:

• Currently enrolled in a relevant undergraduate or graduate program.
• Strong interest in digital marketing, lead generation, and performance marketing.
• Basic understanding of digital marketing concepts and platforms.
• Excellent analytical skills with proficiency in Microsoft Excel or Google Sheets.
• Strong communication skills, both written and verbal.
• Proactive, self-motivated, and eager to learn.

Duration: 6 months(can be extended).

Location: Onsite

Key Activities & Responsibilities:

• 2 - 3 years of hands on experience in development using Java
• In-depth of understanding of development process - Design, Development &Deployment
• Good understanding of Java JavaScript, HTML, CSS, JSON
• Experience in developing APIs and strong knowledge of API development framework like Spring Boot, Spring MVC
• Exposure to collaboration platform like Postman
• Good understanding of Databases like MySQL, MongoDB
• Knowledge of Web Service - SOAP, RESTful

• Good understanding of one of the frameworks - Angular / Node.js / jQuery /JavaScript
• Familiaritywith UI / UX Design
• Experiencein using development platforms like Eclipse / Visual Studio

Profile Description:

The job holder will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.

Key Responsibilities:

Project / Process:

1. Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
2. Ensure individual SLAs are met on processing transactions (if applicable).
3. Ensure process guidelines are followed and met as documented.
4. Review process audit findings and take corrective action to prevent negative results.
5. Conduct Quality checks & periodical review of process adherence.
6. Maintain operations rigor around daily huddles, knowledge management Cross training etc.
7. Provide updates and submit reports related to own area of work.

Team Managements:

1. Provide work direction and guidance to team members:
2. ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
3. Allocate work and tasks to the team.
4. Conduct team building activities to enhance motivation.
5. Conduct knowledge transfer sessions for new joiners in the team.
6. Identify training needs of team members and provide coaching support to them.
7. Report to the manager on performance, status and any escalations.
8. Manage attrition and absenteeism.
9. Developing and implementing a timeline to achieve targets.
10. Contributing to the growth of the company through a successful team.
11. Creating a pleasant working environment that inspires the team.