AR/VR Lead

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

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Company Description

Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.

Role & Responsibilities

• Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
• Have an error-free verbal fluency in speaking and writing English.
• Conduct daily training sessions with employees
• Include soft-skills and behavioral training (according to in-house observation of employees).
• Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
• Coordinate with management to better customize training modules and sessions.
• ·Create engaging training material.
• ·Promote a global communication culture with language and soft skills.

Qualifications

• 2Years of experience with English language and soft-skills training.
• Knowledge of the global standards of English and Business Communication.
• Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
• Periodical tests ready for the various stages of training.

• Strong Angular Developer Profiles
• Mandatory (Experience 1) – Must have 2+ years of experience in frontend development using Angular 8 or above.
• Mandatory (Experience 2) – Must have strong proficiency in JavaScript, TypeScript, HTML5, and CSS3.
• Mandatory (Experience 3) – Must have experience in UI development with Bootstrap and building responsive pages.

Preferred

• Preferred (Company) - Product Companies
• Preferred (Education) – B.E./B.Tech or M.E./M.Tech in Computer Science (or related).
• Preferred (Experience) – Experience with .NET Core for backend integration

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Job Description: As a .NET + Angular Developer, you will be responsible for developing and maintaining web applications using .NET technologies and Angular. You will work on a variety of projects, including the design and implementation of RESTful APIs, microservices, and front-end components. Your role will involve applying best practices in software development, including test-driven development (TDD) and automated unit testing, to ensure the delivery of high-quality software solutions.

Key Responsibilities:

• Develop and Maintain Applications: Design, develop, and maintain web applications using .NET, C#, ASP.NET, and Angular.
• RESTful API Development: Create and manage RESTful APIs to enable seamless integration between front-end and back-end systems.
• Microservices Architecture: Work on microservices-based architectures to enhance scalability and maintainability of applications.
• Automated Unit Testing: Implement automated unit tests to ensure code quality and reliability.
• Test-Driven Development (TDD): Apply TDD principles to write efficient and effective code.
• Database Management: Design and manage databases using MSSQL, ensuring data integrity and performance.
• Collaboration: Work closely with cross-functional teams, including front-end developers, UX/UI designers, and product managers, to deliver high-quality software solutions.
• Documentation: Maintain comprehensive documentation for code, APIs, and system architecture.

Required Skills and Qualifications:

• Proficiency in .NET Technologies: Strong experience with .NET, C#, and ASP.NET.
• Front-End Development: Expertise in Angular for building dynamic and responsive user interfaces.
• RESTful APIs: Experience designing and consuming RESTful APIs.
• Microservices: Knowledge of microservices architecture and implementation.
• Database Skills: Proficiency in MSSQL for database design and management.
• Automated Unit Testing: Experience with automated unit testing frameworks and tools.
• Test-Driven Development: Familiarity with TDD methodologies and best practices.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience with additional front-end frameworks or libraries.
• Knowledge of DevOps practices and tools.
• Familiarity with Agile methodologies.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Flexible working hours and remote work options (if applicable).

Job Summary: We are looking for a Junior Project Co-ordinator who will be working closely with senior project managers to ensure proper deliverables of projects.

Key Responsibilities:

• Collaborate with senior project managers to ensure project objectives are clearly defined.
• Facilitate communication between team members, clients, and stakeholders.
• Maintain project documentation and ensure information is up-to-date and accessible.
• Monitor project progress and track tasks to ensure timely completion.
• Generate and distribute regular project status reports to stakeholders.
• Identify potential risks and issues and escalate them to senior project managers.
• Assist in developing and implementing risk mitigation strategies.
• Schedule and organize project meetings, including preparation of agendas and meeting minutes.
• Follow up on action items to ensure tasks are completed on time.
• Maintain accurate project documentation, including project plans, status reports, and other relevant records.
• Ensure version control and proper storage of project documentation.
• Work with project teams to ensure project deliverables meet quality standards.
• Contribute to the continuous improvement of project management processes.

Skills:

• Knowledge of Software Development Life Cycle (SDLC)
• Knowledge of wireframes is an advantage.
• Should be ready for multiple responsibilities and prioritize effectively.
• Should have the desire to go the extra mile to deliver the best output.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

About Company:

Nyusoft Solutions LLP is a Software development organization with a highly dynamic team of 50+ skilled Designers, Developers, Quality Analysts, Business Analysts, and Project Managers. At Nyusoft, we have set a benchmark in the minds of our customers for delivering quality solutions. We believe in breaking the stereotypes and constantly strive to deliver better quality with each delivery. Currently, we have a team based in India, the USA, and Australia. We have served customers across the globe and we have a strong customer base in many countries including India, Australia, the UK, the USA, Ireland, Canada, the Philippines, and others. We offer exceptional assistance in technology-related issues both onshore and offshore. We are skilled in replenishing premium services in software solutions and are flourishing with an extensive range of utilities in the industry. We have worked on 500+ projects across industries.

Our works speak for itself https://www.nyusoft.com/portfolio/

For more details: http://www.nyusoft.com