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📌 Detailed Job Description – US & Canada Logistics Expert
Position Title: US & Canada Logistics Expert
Location: Mohali Punjab
Department: Logistics & Operations
Employment Type: Full-Time
Reporting To: Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2–3 hours for status updates.
- Provide clients with real-time visibility of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain a carrier database for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers with ACE (Automated Commercial Environment) entries.
- Support Canadian brokers with ACI (Advance Commercial Information) filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
- Issue Resolution TAT: 90% of escalations resolved within 1 business day.
- Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding of ACE/ACI filing processes and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency in MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience with freight brokerage or 3PL operations.
- Knowledge of USMCA/NAFTA trade compliance.
- Exposure to air/ocean freight forwarding documentation.
- Ability to work night shifts to support North American business hours.
- Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
- Gain cross-border expertise in freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.
As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.
Core responsibilities
• Collaborate with product teams to more accurately define new features
• Collaborate with UX in the building of a design system/component library
• Ensure high performance of all systems developed
• Aware of the relationship between development and business with a strong sense of ownership
• Employ the latest techniques such as agile software development
• Good knowledge of highly scalable server-side development
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Javascript (Angular/React)
• Strong interpersonal, communication and analytical skills
• Should have the ability to express their design ideas and thoughts
Job Brief
• JavaScript and Typescript expertise with Angular Framework
. Must have Monorepo experience with Nx from initial setup to CI/CD and maintenance.
• Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx
• You enjoy working with new technologies, and are curious and energetic
• Experience working with REST APIs
• Good understanding about authentication and security
• Create and maintain various unit and integration tests
• You enjoy working in a creative and agile environment that moves fast
• Ability and interest in providing mentorship to junior members of the team
• Write high quality code and Conduct code reviews
• Being resourceful and detail-oriented, along with being an outside the box thinker!
• Experience being a great team player, who work collaborative, and brings a positive attitude
About the role
In Loop, we work in super small teams, in very high velocity.
You will be part of such a team, and work day to day with all the team at Loop, plus the founders.
As a generalist, you can wear many hats, and will function across business units.
- Customer Success: You'll work directly with customers, and make sure that we are building what users want
- Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
- Must-haves: Engineering Background is a plus.
Must haves.
- Must have done this before, or be willing to learn fast.
- Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.
Big plus You are a founder before
Founders
The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.
Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.
Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.
Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.
Job Description:
- Strong in Vue.js or React.js, HTML, HTML5, DOM(Document Object Model) concepts
- Must know Nuxt.JS a Vue Framework.
- CSS3, SASS, SCSS, Bootstrap 4, Webpack, Box Modelling, Grid System
- Responsive Design, Cross browser/device development
- Strong knowledge of JavaScript
- OOJS - Object-oriented JavaScript
- NPM/YARN Representation
- REST API knowledge
- Modular programming, Use of NPM Components

Our client (consulting firm) is undertaking a large Sales strategy transformation or improvement program in a large Cement Industry in India. The program involves improvements in sales and marketing and looks at Sales improvement opportunities. The program is for 2 years and already there is a team of consultants carrying out analysis and improvement idea generations on the ground. Now, there is a need of a strong Sales and Marketing, who can collate all improvement initiatives that are ongoing and provide timely insights to the consulting team on the implementation gaps and action needed
Opportunity to work with the TIER 1 management consulting firm.
Requirements -
- Sales experience of 3-5 years; Preference to work done in Cement, Automotive aftermarket sales
- Open to traveling with a minimum commitment of 6 months with up to a 2-year engagement.
- Contact and ensure to qualify identified prospects, leads, and suspects from established marketing campaigns plus current business partner relations.
- Conduct initial onsite, remote demonstrations and detailed follow-up demonstrations customized to show how solution attains particular prospect requirements.
- Stimulate sales activities to attain or exceed revenue objectives on a monthly, quarterly and yearly basis.
- Update and maintain continuously internal marketing database to precisely reflect sales activities and prospect status.
- Support preparation of perfect monthly, quarterly and yearly sales projection along with pipeline reports.
- Assist partner distribution networks associated with distribution plus the promotion of organization materials.
- Prepare marketing plans determining specific organization product family needs.
- Develop market and competitive analysis, pricing schedules, forecasts, promotional plus advertising requirements.
- Develop and coordinate promotional as well as collateral materials like brochures, videos, binders, and trade show graphics, etc.
- Support marketing and sales programs together with Sales & Marketing Manager, Europe as well as Domestic Marketing team.
- Support incorporates plus product branding at international conventions and trade shows.
- Conduct account maintenance, inquiry calls, outside sales calls, qualification calls, concierge visits, site visits and varied sales activities.
- Prepare, plan and implement local marketing events, strategies and initiatives to enforce bar, boardroom and dining room sales.
- Plan and implement corporate events as defined in standard operating procedures.
- Execute accurately all organization initiatives, policies plus procedures to improve quality, operations and service.
Job Brief:
Strong experience as a Developer, QA Engineer, Software Developer in Test or similar QA role.
Minimum 1-2 years strong experience with iOS and/or Android testing frameworks (XCTest, KIF, JUnit, Espresso).
Requiremnets
Experience with web testing frameworks (Selenium, HPQT).
Experience with API testing tools (Restlet, Postman).
Experience with Git, continuous integration and deployment tools.
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each and every day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
We are looking for skilled iOS developers who are passionate about solving digital payment problems for over a billion Indians.
Requirements:
- At least 4 years of experience in developing, releasing, and maintaining iOS mobile applications.
- Ability to write efficient, reusable, and maintainable code in Swift.
- Excellent expertise in iOS SDK frameworks and fundamentals.
- Amazing debugging skills with the ability to write unit test cases Strong computer science fundamentals.
- Startup friendly i.e self-starter, quick learner, hard-working, and passionate.









