Product Marketing Manager (B2B SaaS, MBA)

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Position title: Product Manager

Location: Bengaluru, India 

About the company:

You will join IAI Solution Pvt (part of the group of companies) at the pilot phase of our product journey. We are a lean, high-growth technology & AI venture serving enterprise clients and also in consumer AI primarily in India/UAE/US and across the world. As we transition from initial prototype/pilot to product scale-up, we need a hands-on product leader who has experience building products from the ground up, has a strong technical background, and can align a development team to deliver rapidly.

Key Responsibilities:

• Define the product vision, strategy and roadmap in partnership with founders, stakeholders and the leadership team.

• Own end-to-end product lifecycle: from ideation, requirement gathering, MVP definition, development, launch, iteration and scale.

• Translate business requirements (from our group companies/clients) into clear product specification, user stories, prioritisation, backlog management.
• Work closely with the development team (engineering, QA, UI/UX) to ensure timely delivery of features, and continuously tune/enhance during the pilot phase.

• Define and monitor key product metrics / KPIs (usage, adoption, user feedback, performance) and drive product-market fit.

• Be comfortable working in a start-up environment: ambiguous environment, rapid changes, lean resources, multiple hats.
• Liaise with stakeholders (business owners, customer teams, operations, sales) to gather input, manage expectations and ensure alignment.

• Provide leadership to the product & development team: ensure clarity of roles, timelines, dependencies; drive agile processes (e.g., sprints, stand-ups, reviews).

• Ensure quality of delivery, drive continuous improvement, and ensure the product aligns with business goals (India + UAE context).

• Manage release plans, stakeholder communications, product documentation, and support go-to-market efforts where required.

Required Qualifications & Skills:

• Bachelor’s in Computer Science / Engineering or equivalent technical discipline (preferably from IIT, IIIT , NIT or central university/ research institute and so on, exceptional candidates with no tags are also welcome).
• MBA from TOP B-school is a Plus.

• Proven experience (ideally 4-8 years) as a Product Manager or equivalent role, in one or more start-ups (preferably product-led start-ups, built from “ground up”).

• Demonstrable track record of taking a product from concept through pilot to launch and iteration.

• Strong technical literacy: able to engage with engineers, understand architecture/trade-offs, API/integration issues, product performance constraints.

• Excellent stakeholder management and communication skills (India & UAE context useful).

• Strong prioritisation, agile process discipline, and ability to drive execution under ambiguity.

• Data-driven mindset: comfortable with analytics, user feedback loops, product metrics, experimentation A/B tests etc.

• Startup mindset: resourceful, results-oriented, comfortable with changing priorities and wearing multiple hats.

• (Desirable) Experience with SaaS or AI-driven products, or enterprise-B2B solutions. Experience across India and/or Middle East/UAE markets is a plus.

• Excellent verbal and written English; cross-cultural/remote team exposure is a plus.

What we offer:

• Opportunity to lead a foundational product in a growing venture, with real influence and ownership.
• Collaborative environment across India/UAE/ US and EU (global exposure).
• Attractive compensation package including base salary + performance bonus + equity/stock options (given early stage).
• The chance to join the founding team (you’ll be part of the core team, reporting to co-founders) and shape product & company culture.
• Flexible working environment, opportunities for growth, quick decision-making, rapid impact.

Ideal Candidate Profile:

• Someone who has been in a startup environment (ideally seed → Series A) where the product/process wasn’t fully defined and they built up structure.

• Technical enough to liaise with engineers, yet strategic enough to drive the product roadmap.

• Comfortable pivoting and iterating quickly (pilot phase mindset).

• Collaborative yet decisive: able to align stakeholders, but also make calls and drive delivery.

• Motivated by ownership and growth rather than just ‘job role.’

About the Role

We are looking for a Big Data Engineer with 2–5 years of experience in designing, building, and operating large-scale data processing systems, preferably on Google Cloud Platform

(GCP). This role is suited for engineers who understand modern data architectures and are comfortable working across multiple stages of the data lifecycle.

We do not expect expertise in every GCP data service. Instead, candidates should have

strong hands-on experience in at least one service from each core data area listed below

and the ability to learn and adapt to new tools quickly.

Key Responsibilities

● Design, develop, and maintain scalable data pipelines on GCP.

● Build batch and streaming data processing workflows using managed cloud services.

● Develop and maintain data transformation workflows using SQL and Python.

● Create and manage workflow orchestration using DAG-based schedulers.

● Collaborate with analytics, product, and engineering teams to deliver reliable datasets.

● Optimize data pipelines for performance, cost, and reliability.

● Ensure data quality, monitoring, and observability across pipelines.

● Participate in code reviews and contribute to data engineering best practices.

Core Experience Areas (At Least One From Each)

1. Data Warehousing & Analytics

● BigQuery

● Dataproc (Spark / Hadoop)

● Other cloud data warehouse or analytics platforms

2. Data Processing and Pipelines

● Dataflow (Apache Beam)

● Cloud Run Jobs / Cloud Run Services

● Apache Spark (batch or streaming)

● dbt for transformations

3. Databases & Storage

● Bigtable

● Cloud Storage

● Relational databases (PostgreSQL, MySQL, Cloud SQL)

● NoSQL databases

4. Data Preparation Exploration

● SQL-based data analysis

● Python for data manipulation (Pandas, PySpark)

● Exploratory data analysis on large datasets

Workflow Orchestration & Scheduling

● Cloud Composer (Airflow)

● Cloud Scheduler

● Experience creating and maintaining DAGs in Python

Required Skills & Qualifications

● 2–5 years of experience in data engineering or big data processing.

● Hands-on experience with Google Cloud Platform (preferred).

● Strong proficiency in Python and SQL.

● Understanding of distributed data processing concepts.

● Experience with CI/CD, Git, and production-grade data systems.

● Ability to work across ambiguous problem statements and evolving requirements.

AI & System Mindset

Experience working with AI-powered systems is a strong plus. Candidates should be

comfortable integrating AI agents, third-party APIs, and automation workflows into

applications, and should demonstrate curiosity and adaptability toward emerging AI technologies.

Good to Have

● Experience with streaming data (Pub/Sub, Kafka).

● Cost optimization experience on cloud data platforms.

● Exposure to AI/ML pipelines or feature engineering.

● Experience working in product-driven or startup environments.

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Key Responsibilities: 34249 

• Feature Development: Design, develop, and maintain new features and enhancements across the stack.
• Front-End: Build intuitive, responsive UIs using Angular or React.
• Back-End: Develop scalable APIs and services using Python (preferred), Java/Spring, or Node.js.
• Cloud Deployment: Deploy and manage applications on Google Cloud Platform (GCP) — familiarity with services like App Engine, Cloud Functions, Kubernetes is expected.
• Performance Tuning: Identify and optimize performance bottlenecks.
• Code Quality: Participate in code reviews and maintain high standards through unit testing and automation.
• DevOps & CI/CD: Collaborate on deployment pipelines using Tekton, Terraform, and other DevOps tools.
• Cross-Functional Collaboration: Work closely with Product Managers, UI/UX Designers, and fellow Engineers in an agile environment.

Must-Have Skills:

• Strong development expertise in Python (preferred), Angular, and GCP
• Understanding of DevOps practices
• Experience with SDLC, agile methodologies, and unit testing

Good to Have (Nice-to-Haves):

• Hands-on experience with:
• Tekton, Terraform, CI/CD pipelines
• Large Language Models (LLMs) integration
• AWS/Azure (in addition to GCP)
• Contributions to open-source projects
• Familiarity with API design and microservices architecture

Educational Qualification:

• Required: Bachelor’s Degree in Computer Science, Engineering, or related discipline

• 4+ years exp with solid backend/engineering experience.
• Knowledge of data structures and an eye for architecture.
• Solid CS fundamentals, fluent in multi-threaded and asynchronous programming, a strong inclination for architecting at scale.
• Excellent technical design, problem-solving, debugging, and communication skills.
• Rapid prototyping worked on distributed systems at scale.
• Basic knowledge of SQL as well as NoSQL databases.
• Proficient in Golang, it's design, and concurrency patterns.

Responsibilities:

• Building multi-platform applications for Android and iOS using the Flutter development framework of Google.
• Collaborating with other developers to create, deploy, and maintain Flutter-based applications for different platforms.
• Performing app profiling and improving performance.
• Writing and reviewing multi-application codes
• Testing products to remove bugs and any malfunctioning aspects
• Ensuring consistency between the delivered product features and the requirements/criteria of the business.
• Developing new features, maintaining code, and fixing/debugging issues.
• Managing a team of Flutter Developers

Requirements:

• Good understanding of Flutter and Dart.
• Good Knowledge of Java, Kotlin or Swift.
• Ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into readable state
• Good understanding of code versioning tools such as Git etc.
• Willingness to learn about new technologies and trends in mobile.
• Experience with third-party libraries and APIs
• Familiarity with cloud message APIs and push notifications.
• Working knowledge of Reactive programming is a plus.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Bachelor’s degree in Computer Science or related field, or equivalent professional experience.
• Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.
• Confident, detail-oriented, and highly motivated to contribute to the growth of the organization as part of a high-performing team.
• Ability to work under pressure and adhere to tight deadlines.
• 1.5-3 years of relevant software development experience.
• Strong communication skills.

Job Description

• Strong understanding of the Ruby programming language and Rails framework
• Proficiency in Javascript including experience with React, Angular or Vue.
• Database understanding (Postgres / MySQL).
• Previous experience maintaining production applications.
• Focus on writing clear, maintainable, tested code.

Skills Required

• Navigating and understanding a large codebase.
• Experience with Git, continuous integration and regular deployments.  Understanding and appreciation of UX and usability.
• Excellent communication skills and diligent ability to contribute to the team by performing code reviews.
• Writing tests using Rsp,c and Capybara.

As a DevOps Engineer with experience in Kubernetes, you will be responsible for leading and managing a team of DevOps engineers in the design, implementation, and maintenance of the organization's infrastructure. You will work closely with software developers, system administrators, and other IT professionals to ensure that the organization's systems are efficient, reliable, and scalable. 

Specific responsibilities will include: 

• Leading the team in the development and implementation of automation and continuous delivery pipelines using tools such as Jenkins, Terraform, and Ansible. 
• Managing the organization's infrastructure using Kubernetes, including deployment, scaling, and monitoring of applications. 

• Ensuring that the organization's systems are secure and compliant with industry standards. 
• Collaborating with software developers to design and implement infrastructure as code. 
• Providing mentorship and technical guidance to team members. 
• Troubleshooting and resolving technical issues in collaboration with other IT professionals. 
• Participating in the development and maintenance of the organization's disaster recovery and incident response plans. 

To be successful in this role, you should have strong leadership skills and experience with a variety of DevOps and infrastructure tools and technologies. You should also have excellent communication and problem-solving skills, and be able to work effectively in a fast-paced, dynamic environment. 

Job Description

Paytm is looking for hands-on technologists, who will be responsible for architecting & designing new age mobile & web 3.0 products at Paytm.

Key Responsibilities

 Incumbent will be architecting our futuristic mobile & web 3.0 products and choose the best

technologies, components and subsystems on different server side tech.

 Driving innovations in the product constantly to remain ahead of the curve.

 Serve as a thought leader and mentor on technical, architectural, design and related issues.

 Proactively identify architectural weaknesses and recommend appropriate solutions.

 Balance short-term versus long-term actions, strategic versus tactical requirements, while

continuing to move forward towards the strategic vision.

 Collaborate with cross functional teams to solve complex problems and building products

spanning across multiple teams to deliver end-to-end products & features.

 Estimates efforts, identify risks, devises and meets project schedules.

 Provide functional, design, and code reviews in related areas of expertise with-in team and

cross-team.

 Mentor / coach engineers to facilitate their development and provide technical leadership to

them. 

Skills required

 MS or BS/B.Tech in computer science or equivalent experience from top college.

 3+ years of strong software design/development experience in building massively large scale

distributed internet systems and products.

 Hands-on experience in Advanced Java/ Node.JS/other backend JavaScript

frameworks, MySQL/NoSQL, golang, etc.

 Excellent data structure & algorithm and problem solving skills.

 Experience and knowledge of open source tools & frameworks, broader cutting edge

technologies around server side development.

 Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github,

Google Developer Groups (GDGs).

 Superior organization, communication, interpersonal and leadership skills.

 Must be a proven performer and team player that enjoy challenging assignments in a high-

energy, fast growing and start-up workplace.

 Must be a self-starter who can work well with minimal guidance and in fluid environment.