Product Marketing Manager (B2B SaaS, MBA)

Customer Success Manager

Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.S. Business Hours

Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

About Ridy

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

Ridy is used by some of the largest U.S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.

Role Overview

You will own a portfolio of Ridy’s U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. The role is based in Bengaluru or Chennai, reports to the CEO, and works U.S. business hours alongside Ridy’s U.S. account management, sales, and fleet operations teams.

The Day-to-Day Responsibilities

Account Ownership

•   Serve as the primary point of contact for customers across your assigned portfolio

•   Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders

•   Build and maintain trusted relationships that position Ridy as a long-term partner

•   Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Adoption & Engagement

•   Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives

•   Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently

•   Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early

•   Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Renewals & Growth

•   Own the renewal calendar for your portfolio and build a data-supported business case for each

•   Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes

•   Expand into additional properties within existing customer portfolios

•   Exceed retention, adoption, and expansion targets

Cross-Functional Collaboration

•   Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties

•   Escalate and track customer issues to resolution, keeping stakeholders informed

•   Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

Qualifications

•   3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India

•   Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support

•   Experience working with U.S. or international customers

•   Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers

•   Strong analytical skills — able to work with usage data, spot trends, and build a clear performance narrative

•   Proficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)

•   Advanced proficiency in PowerPoint/Google Slides and Excel/Google Sheets

•   Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers

•   Outstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environment

•   Able to work U.S. business hours long term

Preferred Qualifications

•   Exposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobility

•   Experience planning and running customer events, community programs, or engagement campaigns

•   Familiarity with AI tools for research, drafting, analysis, and productivity

•   An interest in sustainability, climate tech, or the future of transportation

What We Offer

•   Competitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.

•   Comprehensive health coverage

•   Paid time off and public holidays

•   A motivated team passionate about sustainability and electric mobility

•   Ownership of a portfolio of accounts with leading U.S. real estate owners and corporations

•   Direct mentorship from and daily collaboration with Ridy’s founding team

•   Career growth at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expands

•   Opportunity to influence the future of urban planning, real estate, mobility, and sustainability

Job Description: Salesforce Financial Services Cloud Consultant

Role: Salesforce Financial Services Cloud Consultant

Job Location: Remote

Start Date: Immediate

Experience: 7+ Years

Time zone: 6 AM- 3 PM

Key Responsibilities:

1. 7+ years of experience in Salesforce Finance Cloud.
2. Proven experience with Salesforce Financial Services Cloud and Wholesale
3. Banking/Retail Banking.
4. In-depth knowledge of key product models in the Financial Services Industry
5. In-depth understanding of key finance and banking principles, including Financial
6. Planning, Forecasting & Analysis, Cost optimization, and Revenue computation
7. Data modelling, Process modelling tools, and best practices
8. Expertise in Salesforce Finance Service Cloud (FSC), Sales and Service Cloud
9. Strong understanding of Salesforce development practices, including Apex, Visualforce,
10. Lightning Web Components, and Salesforce APIs.
11. Experience with integration of Salesforce with other financial systems and third-party

applications.

Excellent Communication Skills.

Job Title: Assistant Manager – Sales (Building Automation Solutions)

Location: Chennai

1. Job Overview

• Responsible for sales and business development of Building Automation Solutions (BAS) & ELV projects.
• Drive revenue growth through client acquisition, relationship management, and technical solution promotion.
• Work closely with clients, consultants, and internal teams to achieve business objectives.

2. Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies for Building Automation Solutions.
• Identify and pursue new business opportunities in target industries.
• Achieve sales targets and contribute to revenue growth.

Client Engagement

• Build and maintain strong client relationships.
• Understand client requirements and propose tailored BAS/ELV solutions.
• Conduct product demonstrations, presentations, and negotiations.

Technical & Project Support

• Provide pre-sales and post-sales technical support to clients.
• Possess strong technical knowledge of BAS, HVAC, and ELV systems.
• Coordinate with project and technical teams for smooth execution.

Market Analysis & Reporting

• Monitor competitor activities, market trends, and customer feedback.
• Prepare periodic sales reports and forecasts for management review.
• Suggest improvements to strengthen market positioning.

3. Qualifications

• Bachelor’s Degree in Instrumentation / Electronics / Automation / related field.
• 8–10 years’ experience in Sales & Marketing of Building Automation Solutions / ELV / HVAC projects.
• Proven track record of project sales and target achievements.

4. Key Skills (Must-Have)

• Sales & Business Development in Building Automation Solutions / ELV projects
• Technical knowledge of BAS, HVAC, Automation Products
• Client Relationship Management
• Pre-Sales & Post-Sales Support
• Excellent Communication & Presentation skills
• Market Analysis & Negotiation

5. Additional Skills (Good-to-Have)

• Knowledge of emerging automation products and technologies.
• Ability to handle large-scale project sales independently.
• Strong networking with consultants, contractors, and system integrators.

6. Benefits

• Competitive salary with attractive incentives/commissions.
• Health insurance and employee benefits.
• Professional growth and learning opportunities.

Role Name: System Analyst/ Business Analyst

Experience: 6-10 years in the Banking Domain as a Banker / Digital Product management

Salary: up to 25 LPA

Location: Bangalore 

Preferred Skills / Experience

• Banking Domain experience – Retail Banking, Payments

• Business Analysis and Functional consulting

• Writing User Stories

• Agile Methodology

• Knowledge of JIRA, Confluence

• Good Communication skills – written and verbal

• Ability to identify detailed activities, plan them along with the PM

• Co-ordination between different stakeholders

• Be proactive, open and honest in communicating with management

• Ability to communicate effectively with the stakeholders – internal and external

• Ability to interact at various levels within the organization

• Ability to identify and mitigate risks and issues

• Perform User Story reviews of the product

• Contribute and review testing approach and strategy

• Provide functional direction to the team

• Innovate and bring in new and better features in the product

• Escalate to the management in case anything is behind schedule

• Be proactive, foresee risks and issues

Key Areas of Responsibility

• Lead Generation,
• Target Achievement
• Prior experience with the International market
• Prior experience in working with Service based company
• Good Communication and Negotiation

Skills Required Candidate Profile:

• Drive and support international sales to close key new business in the Software Services Domain.
• Drive processes in acquiring new customers, retaining old business, proposals, negotiation, and major deals, to win new business.
• Leads proposals and negotiations that maximize customer value.
• Develops and maintains strong customer relationships with target Accounts.
• Achievement of assigned Digital sales quota / Sales revenue as well as a contribution towards the overall team target.
• Maintain consistent, timely, and high-quality reporting meeting the requirements of the business.
• As a member of the Sales Team, contribute to team effectiveness and overall business strategies and directions.
• Understand the company’s goal and purpose to continue to enhance the company’s growth.
• Must be capable of working individually with minimal guidance.
• Must be able to work under flexible Work Timings.
• Have great interpersonal and communication skills. 

Desired Skills: React.js, JavaScript, Redux, RESTful APIs, TypeScript

Job Summary:

• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JWT Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Familiarity with any ReactJS testing framework is plus

About:

• AppTile is building the future of how merchants, creators or service entrepreneurs create mobile apps.
• We help creators and micro-entrepreneurs to build mobile applications for their businesses. 
• In 2022, it is still very hard. We are building the next-generation no-code platform for mobile internet.

Responsibilities:

• Drive design and architecture around key systems that are part of the product. Setup design philosophies and implement them in a way that ensures they are easily followed.
• Setup toolchains and technical stacks that are intuitive. Implement these toolchains in a way that is unobtrusive for other developers and ensure it stays that way.
• Drive good development practices and philosophies that ensure good stable code over several cycles of development. Keeping them as simple and un-intrusive as possible.
• Report directly to our head of technology.
• Balance speed and quality, with a focus on tangible results.

• Tier 1 / Tier 2 Colleges  with decent academic backgrounds
• Experience in Product Companies and typically more than 2 years
• Should have worked in previous companies for a larger duration
• Full Stack Developers with experience in Typescript or Nodejs, React or React Native, Rest APIs
• 3-8 years of product development experience. Preferably in a product development environment.
• Experience with working with Web Development Stacks (HTML, Javascript, CSS, etc)
• Experience with working with Backend Server stacks (SQL databases, Web Servers, API Endpoints etc)

• Bachelors/Masters degree in Engineering or equivalent.
• You have a strong passion for building things from the ground up with all the challenges and unknowns, and enjoy the process of solving problems that are new and unique.
• Experience with React, React-native, Typescript and similar Frontend Technologies.
• Experience with PostGres, MySQL and similar DB Technologies.
• Experience with REST, GraphQL and similar API technologies.
• Experience working with cloud computing platforms like AWS, GCP, Azure.
• Experience with open source languages such as, Java, Objective-C/C++, Swift, Java, PHP, Python etc.
• Experience communicating technical concepts to non-technical audiences.
• Docker and Kubernetes

Your Opportunity

• Own and drive business features into tech requirements
• Design & develop large scale real time server side systems
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Ensuring that all deliverables adhere to our world class standards
• Promote coding best practices
• Mentor and develop junior developers in the team

Required Experience:

• 4+ years of relevant experience as described below
• Excellent grasp of Core Java, Multi Threading and OO design patterns
• Experience with Scala, functional, reactive programming and Akka/Play is a plus
• Excellent understanding of data structures and algorithms
• Solid grasp of large scale distributed real time systems
• Prior experience on building a scalable and resilient micro service
• Solid understanding of relational databases, NoSQL databases and Caching systems
• Good understanding of Big Data technologies such as Spark, Hadoop is a plus
• Experience on one of AWS, Azure or GCP

Who you are :

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Education:

Bachelor’s degree in Engineering or equivalent experience within the field

• Expert in SAP master data/integration related experience
• Has participated in at least two large information transformation engagements
• ​Ability to work with and collaborate with all Teams and Individuals in the Business Teams and the SAP Teams toward developing a best practice data creation, maintenance, governance, quality, and efficiencies
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