
- Establishing and maintaining an effective team through managing, advising, and motivating various other teams.
- Partnering with senior management to develop strategic HR goals, policies, and programs that align with business initiatives
- Developing Human Resources strategies for various teams that includes workforce planning, pay-for-performance, talent management, talent acquisition, and succession
- Coordinating the recruitment throughout the company. Building relationships with recruiters, setting up interviews, drafting JDs etc.
- Leading department personnel, including direct supervision, hiring, training, and performance management.
- Overseeing government, legal, and regulatory requirements and/ or complaints in various areas.
- Planning and conducting new team member orientation to foster positive attitude toward Company goals
- KPI finalization for each team member along with seniors: Conducting ongoing KPI assessment and reviewing with seniors
- Talent Development & Deployment : Facilitating in identifying, nurturing and deploying talent effectively.
- Taking structured initiatives in defining the company's values and reinforcing the same among employees through various engagement programs
- Handling employee payroll and driving a culture of performance from beginning through right Appraisal framework, the role expands as we keep hitting milestones!
- Managing the employee life cycle from entry to exit seamlessly, with meticulous and diligent record-keeping and compliance with all necessary laws/guidelines
Desired Candidate Profile
What you need to have:
- MBA (HR) with 5-6 years of experience in an HR Generalist role
- Preferably worked in a start-up environment
- Passion to learn & solve problems on the go
- Pleasing personality & poise to handle the employee life cycle
- Experience with being the front face of HR, representing policies and practices to managers and employees across the organisation.
- Experience in virtual onboarding orientation is advantageous.
- Experience in administering HR operations using automated tools (e.g. via Jira service desk, HRIS, or similar)
- Results-driven and numbers-oriented
- Logical and analytical thinking
- Strong communication skills
- Flexibility and adaptability

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Review Criteria
- Strong Business Analyst Profile
- Total 4+ YOE, of which 2+ Business Analysis
- Must have expertise in Workflows, API documentation and UI/UX specifications
- Must have experience with API integrations and troubleshooting and conducting UATs
- Must have working knowledge of RDBMS and basic SQL and Excel
- Must be a commerce graduate
- Any company (Preferred B2B SaaS (RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics)
- Candidate must be based in Kolkata, or a native of Kolkata or nearby states, (Bihar/ Jharkhand) and wanting to relocate back
Preferred
- Proficiency in using tools such as Jira, Confluence, Lucidchart, and Visily.
- Experience in Order Management System or POS product
Job Specific Criteria
- CV Attachment is mandatory
- Which product line you have worked on (ERP, POS, OMS, other SaaS, e-commerce)?
- Reason for job change?
- What's your under-graduation degree (BE / Btech / Bcom / BBA)
Role & Responsibilities
We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analysis, testing and release to production tasks of our software product’s features.
- Converting business problems into functional requirements (User stories, API Documentation, UI/UX, workflow, scenarios).
- Troubleshoot problems encountered in integration by understanding the API response - relating to the functional understanding.
- Interacting with the solution architect in supporting to architect the solution.
- Coordinating with the development team on a day-to-day basis to develop the specifications into the product solution.
- Conduct user acceptance test to ensure requirement fulfilment.
- At times he/she would also have to interact with the clients to clarify requirements.
- Conduct training and provide documentation to share the knowledge of newly developed features.
- Provide support on gaps (if any) on the developed features.
- Exposure on product management as client requirements backlog/ ideas needs to be managed. A good exposure for aspiring product managers.
- Use world’s most famous SDLC tools like Jira, Confluence, Lucidchart, Visily.
Ideal Candidate
- 4-7 Years experience required.
- Excellent analytical aptitude and problem-solving abilities.
- Process mapping - understanding of tools like Lucidchart.
- Very Methodical.
- Understanding of API Integrations.
- Understanding of RDMS - Basic SQL.
- Deep understanding of the omni retail or e-commerce or POS.
- Basic/Advance - Excel.
- Good communication, Documentation and presentation skills.
- Commerce or BTech background.
- Conduct architectural research, site studies, precedent analysis, and data collection to support project development and design decisions.
- Prepare documentation, reports, and reference material for ongoing and upcoming projects.
- Assist in the preparation of conceptual architectural designs, massing studies, spatial planning, and design narratives.
- Develop schematic design (SD) and design development (DD) drawings in compliance with State Building Byelaws, NBC, local development regulations, and statutory norms.
- Explore innovative design approaches and experiment with architectural forms, materials, and spatial concepts.
We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.
Key Responsibilities:
- Build and maintain strong relationships with employees at all levels to promote trust and open communication.
- Address and resolve employee concerns or grievances in a timely and professional manner.
- Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
- Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
- Provide guidance and support on employee engagement, performance management, and conflict resolution.
- Work closely with leadership to ensure alignment of ER practices with organizational goals.
- Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.
Qualifications:
- Proven experience in Employee Relations or HR roles.
- Strong interpersonal, communication, and problem-solving skills.
- Knowledge of labor laws and regulations.
- Ability to manage sensitive situations with discretion and professionalism.
This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.
Job Profile:
Assistant Manager Marketing
Qualification
B.E. Mechanical, MBA Marketing
Experience
4 to 5 years
Desired Profile
Experience in Selling Heat Exchangers & Pressure Vessels
Readiness to travel extensively in the designated geography
Open to relocate as per business requirements
Preferred Skills & Knowledge
Good in communication with local and overseas clients
Computer Savvy with good Knowledge of MS Word, MS Excel, and MS PowerPoint
Knowledge of Thermal, Mechanical design & costing
Should be a self-driven and a team player
Ability to interact with clients independently
Roles & Responsibilities
Marketing of Heat Exchangers, Pressure Vessels & process skids
Co-ordinate for technical and Commercial negotiation with Customer
Preparation of costing for the inquiries
Cultivate business relations with key customers in India and Overseas
Evaluation of Tenders & Bidding documents
Follow-up with customer for order conversion
Interaction with customers to ensure timely payments against milestones
Close interaction with the Proposal team to ensure timely offer submissions
Interaction with internal departments for resolution of queries from customer
Handling customer complaints with RCA, CA & PA
Maintaining ISO documentation & records
MIS Reporting
Handling registration with new customers
Presentation to customers for the products and services provided
Present and participate in seminars, conferences and exhibitions to enhance
Evaluate opportunities, Visits and interactions with target customers for the generation of new inquiries.
customer base.
- Should guide store visitors and sell the products.
- Responsible for all stores functions.
- Shall be responsible for maintaining all store records.
- Preparation of stocks statements.
- Preparation of Purchase Orders.
- Day to day issues and receipts, ledgers, stock statement reports and DMR
- Preparation of Daily & Monthly Consumption Report.
- Checking of received Material with invoice and purchase order.
Required Skills:
- Should have computer Knowledge
- Good listening, presentation and decision making skills
- Designing and Developing web applications using Laravel 7 / 8
- Closely working front-end and back-end developers on projects.
- Hands on experience with handing MySQL queries
- Excellent logical and analytics skill
- Experience on handling and developing API end points
- Experience with Payment Gateway integrations and implementations
- Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)
- Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
- Sound knowledge on integrating multiple payment gateway
We are looking for a motivated and talented individual with extensive experience in developing software. You will take an experienced and influential role in contributing to designing, developing and delivering various applications and features to meet performance, scalability and feature requirements in support of the management of unmanned retailing kiosks.
If you want your software to have a long-lasting impact on the business software space, you should consider joining our expanding and exciting organization.
Requirements:
- J2EE - Sprint Boot Microservices
- 2+ years of experience in Java, Spring and Spring boot development (J2EE, J2SE 8)
- Degree, diploma or Certificate in Computer Science or IT.
- Extensive experience with Spring, Spring Boot Micro Services, JPA, Hibernate
- Understanding of Spring Boot 2.x , Microservices and higher with the ability to create an initial project with the correct starter modules.
- Extensive experience in REST and SOAP Webservices Services • Excellent knowledge of databases( PostgreSQL, My SQL)
- Experience in testing tools (JUnit, SOAP UI, Postman)
- Experience in building tools – Maven, Gradle
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience in web application servers - Tomcat etc
- Understanding of Agile Development methodology – SCRUM
- Understanding of continuous integration - Jenkins and Code versioning tools - Git
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
-
Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
Principal duties and responsibilities:
- Design and implementation of automotive applications
- Analysis of customer product requirements
- Review and investigate issues in code developed by peers
- Partner closely with customers and other Cerence teams to establish and maintain clear, concise communication through regular reporting, meeting participation, and follow-up
- Adopt underlying layers for Android Automotive to run on customer hardware
Education: Bachelor/Master in Computer Science, Engineering, or equivalent
Minimum years of work experience: 4+ years of industry experience
Required skills:
- 4 + years’ software development experience, preferably for automotive and in connection with user interface technologies
- Experience using modern development processes/tools and developing through the complete Software Development Life Cycle
- Experiences in programing and scripting languages (JAVA, Python, Typescript)
- Experience with using source control tools like Git and CI/CD pipeline tools like Jenkins
- Experience working in / Knowledge of Agile/Scrum framework
- Experience in Android development
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Strong object-oriented analysis, design, and coding skills
- Fluent in English both written and spoken
- Strong team player and customer focus
Preferred skills:
- Good knowledge of Android Automotive platform
- Experience with VS Code
- Ability to set-up and hardware equipment in support of software development tasks (i.e. configure software on target device, connect cabling/power suppliers, etc.)












