Product Manager

About High Level:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 220,000 small & medium businesses. Our remote team of 300+ professionals operates across 15 nations.

About the role:

We are seeking a talented and experienced Product Manager to join our team and drive the  development of our workflow automation capabilities.

Our Automation product serves over 120,000 monthly active accounts, automating more than 250,000 tasks per month through over 2 million executions. We aim to be the go-to automation platform that empowers individuals and businesses of all sizes to harness the full potential of automation and accomplish more in less time. As a PM, you will play a critical role in shaping the future of our product and SMBs in general.

As a Product Manager specializing in Workflow Automation, your role would involve overseeing the development and management of workflow automation products within the platform. You will work closely with cross-functional teams, including engineers, designers, marketers, and customer success to define, prioritize, and deliver innovative solutions that enable customers to streamline and automate their business processes.

Your roles & responsibilities:

Strategy & Vision:

• Establish the strategic direction and vision for High Level's workflow automation
• product features.
• Make informed decisions about product roadmaps based on market trends,
• customer needs, and competitive landscape.

Product Planning and Roadmap:

• Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements.
• Collaborate with customers to identify their needs and current challenges, which would feed forward into the Product planning process.
• Develop and maintain a detailed product roadmap for workflow automation, aligning it with the company's overall product strategy and goals.

Requirements Definition:

• Conduct user research, interviews, and data analysis to gather insights and
• identify pain points.
• Translate user needs into clear and actionable product requirements, user
• stories, and acceptance criteria.

Product Development and Launch:

• Collaborate with engineering and design teams to ensure timely and high-quality
• product delivery.
• Plan and execute product launches, including creating go-to-market strategies,
• coordinating marketing efforts, and driving user adoption and engagement of workflow automation features

Stakeholder Communication:

• Communicate product plans, progress, and updates to internal teams and
• stakeholders, including executives.
• Act as a subject matter expert on workflow automation, providing guidance and
• support to internal teams and external customers.

Performance Monitoring and Analysis:

• Define and track key product metrics to evaluate product performance and drive
• data-driven decision-making.
• Monitor customer feedback and conduct competitive analysis to identify areas for What we’re looking for;
• improvement and address customer pain points.

Domain Knowledge: Strong understanding of workflow automation concepts, technologies, integration frameworks and market trends.

Technical background: Ability to comprehend technical specifications, APIs, and integration frameworks. Comfort working with developers and understanding their requirements and constraints.

Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.

Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.

User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.

Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

Experience;

1. Minimum 2+ years as a Product Manager, preferably in SaaS, with expertise in workflow automation or related fields.
2. Bachelor's degree in computer science, engineering, business, or a related discipline.
3. Experience in building integrations for automation platforms (e.g., Zapier, Integromat, PabblyConnect, n8n) and familiarity with ETL pipelines or serverless/cloud functions are desirable but not mandatory.

Indicative Interview Process:

Please note that the sequence and number of rounds may vary based on candidature, interim feedback, and role requirements.

Step 1: Introductions & Exploratory Call, duration 30 mins

The step aims to introduce High Level to you and help answer questions about our Vision, Mission, & Roadmap and get to know you better!

Step 2: Product Round - Case study, duration 60 mins

This round assesses your product management skills and abilities across various dimensions, such as strategic thinking, process understanding, product judgment, and problem-solving.

Step 3: Tech Round, duration 60 mins

The goal of this is to understand your understanding of tech systems and your stakeholder management skills.

Step 4: Cultural Fitment Round, duration 60 mins

The goal is to assess cultural fit by discussing values, behaviors, traits, and other relevant aspects to ensure alignment between the candidate and the company's culture

Step 5: Compensation Communication, duration 30 minutes

This step focuses on sharing the offer details, including role, level, expectations, and compensation, based on previous discussions.

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Experience: 

6+ years of experience in project management large and medium sized engagements 

Key Responsibilities: 

• Demonstrate excellent project management skills, inspire teamwork and responsibility with team members, provide project management expertise and leadership in the execution of complex software projects. 
• Accountable and responsible for managing and reporting project schedule, cost, quality, human resources, communication, risk and procurement for the project. 
• Consistently apply the defined project management standards and methodologies defined by the organization to assigned projects. Establish project management principles, processes, and artefacts as necessary. 
• Drive appropriate organizational change influencing stakeholders as required to ensure the successful program/project execution. 

• Ensure appropriate involvement of all stakeholders on the project as necessary 
• Plan and direct schedules, monitor budget/spending, resource allocation and utilization for the project from initiation through closure.  
• Manage project schedule and budgets – Track project metrics data (e.g., completed and in-progress work, schedule and cost variances, resource health, risks and issues etc.) and other project specific information and regularly communicate it to the project stakeholders 
• Report progress and health of the project and incorporate feedback from all stakeholders 
• Manage project communications and meetings (Daily Stand-Up Meetings, Project Reviews, AdHoc Requests) 

• Proactively manage or project risks, action items, issue resolutions, key decisions and stakeholder feedback 
• Understand dependencies and organize the activities ensuring successful completion of the project  
• Communicate regularly with the project sponsor and the team 
• Proactively identify and manage risks and issues pertaining to the project. 
• Ensure project governance practices are in place to monitor and control the project 

Experience/ Qualifications 

• PMP or similar certification with good understanding of project management and methodologies such as Waterfall and Agile 
• Strong stakeholder management skills 
• Excellent communication skills (written and verbal) 
• Solid decision making and prioritization skills 

• Good understanding of budgeting, estimation, and project financial management 
• Experience of working in shared resources environment with teams based across different time zones 
• Knowledge of MS Project for overall project tracking, Jira for tracking agile development and SharePoint as collaboration tool 
• Bachelors degree 

• Supporting the development and execution of product strategies and roadmaps
• Conducting market research and competitive analysis to identify market trends and opportunities
• Collaborating with cross-functional teams to define product requirements and specifications
• Working closely with Engineering to ensure the timely delivery of product features and enhancements
• Assisting in the planning and execution of product launches and go-to-market strategies
• Analyzing product performance data to inform product decisions and prioritize feature development
• Supporting customer success and sales teams in product-related inquiries and escalations
• Quick Turnaround Time
• Good communication skills,
• ability to work with creative and technical departments
• Self-motivation,
• ability to work under pressure and meet deadlines
• Receptive to constructive criticism
• delivering changes as directed Technical know-how

• Minimum 8+ years of experience working in a IT environment of which 5+ years as a  product manager/Product Owner for a web/mobile product
• Experience working with business, technical and external stakeholders to elicit inputs to draft out roadmaps
• Excellent communication skills ( written, verbal, presentation) 
• ability to create and present product roadmaps 
• Ability to breakdown the roadmap into Epics, detailed user stories, create backlog items. 
• Must be able to communicate business requirements to tech teams 
• Must be able to work in a team and also independently 
• experience in mobile game design will also be considered Extremely good when it comes to understanding usability issues and creating mock-up screens High intelligence, ability to conduct 
• Coding languages (ex: Java, Reactjs)  is a plus
• strong market research and come up with a well-articulated business plan Should be in regular touch with the latest happenings in the technology world Outstanding 
• communication skills both oral and written 
• Demonstrated ability to analyze business issues across multiple domains 

General Description:

Safety Connect is a leading company in the domain of enterprise field force safety. We are looking for a high-energy and dynamic Sr. Product Manager to join our growing team.

The Senior product manager will manage the successful development and implementation of the product from beginning to end. This person will see strategic ideas from design and testing to implementation and market introduction.

Roles and Responsibilities:

• Build and share product strategy: Help distil the ideas and needs of stakeholders into clear quarterly and annual goals that meet the needs of Picnic and our users
  • You will also ensure stakeholders have a solid understanding of the product and its capabilities to ensure company-wide success
• Guide new feature creation: Draft, distribute, validate and update product briefs and product requirement documents
  • Answer questions and troubleshoot issues throughout the release lifecycle, communicating with engineers through our ticket management and knowledge base tool
• Increase Safety Connect’s focus on the user: Help establish a metrics-driven analysis of user behaviour and solicitation of user feedback.
  • Work with clients to understand their unique needs and pain points
  • Capture and share client feedback with the team to best investigate ways to create a solution
  • Report the success of the products and strategize improvements needed
• Be the glue: A senior product manager at a startup like Safety Connect has unique visibility across teams, allowing them to see problems and solutions that might otherwise be missed
  • Spotting problems and managing their resolution in an ongoing, ad hoc way is a critical part of product management success at Picnic

Qualification required:

• 5 year’s experience in product management
• Experience in product management in Enterprise SaaS
• A strong individual contributor who can also lead people and teams
• Impeccable analytical mindset, project management, and organizational skills
• Experience working directly with engineering teams to deliver valuable features and capabilities

Company is looking for a candidate who has a strong background to guide the Scrum Team on using agile practices and principles to deliver high quality products and contributing to the advancement and improvement of agile practices within the organization.

Scrum Framework and agile frameworks like Kanban, JIRA/Confluence. 

• Managing project scope and timelines
• Facilitating daily scrum, sprint planning and retrospective meeting
• Ensuring the team adheres to Scrum theory, practice, and guidelines
• Ensure each person is working on the right tasks to ensure timely and high-quality delivery
• Enabling collaborative processes and removing impediments for the scrum team
• 3+ years of experience in Jira, Scrum management, product delivery and project management
• A scrum master certification (CSM) would be a strong plus

• Ability to join a small and growing team, and work with some of the coolest people you've ever met
• Opportunity to make an impact, and leave your mark on this organization.
• Competitive compensation, with the ability to shape your own career trajectory
• Go Extra Mile with Learning and Development

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

‍

As Product Manager for Plum  you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirement, driving this through development and successfully launching new product features.To read more about the kind of qualities we are looking for this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/" target="_blank">https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Develop functional, technical and designs specifications for the product
4. Help define the value proposition of the product for the sales team and help develop the sales tools that support the selling process of your products
5. Research and understand competitive offerings in your sector

1. An enthusiastic individual with 5+ years of experience in product management.
2. We would prefer candidates from Fintech, ecommerce, rewards, loyalty and incentives.
3. We ll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

You will closely work with technology, design, sales and customer care teams. You ll report to the head of product development.

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Xoxoday.