Azure Cloud Engineer

About Us: We are on a mission to help a million+ consumer brands with automated sales and user acquisition via AI omnichannel stack BusinessOnBot is an omnichannel commerce stack for 500+ Shopify & WooCommerce brands, enabling high-ROI marketing/support across WhatsApp, Instagram, Email, SMS and commerce platforms like Swiggy, Zomato & PhonePe — powered by proprietary shopper intent data from 1/3rd of India’s shoppers (100M unique shoppers).

In 2026, Businessonbot has grown and is an EBITDA +ve company. We are a Y Combinator backed company (YC W21) and have closed our pre-series A round with Ant Financials on the Board. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

Role 

We're looking for an Head of Technology : who can own the technical health and growth of our backend platform. You'll be part architect, part tech lead, part engineering manager. You won't just review code — you'll set the standard for how code is written, how systems are designed, and how the team thinks about quality, cost, and customer impact. This is not a senior IC role where you write code all day. And it's not a pure management role where you're in meetings all day. It's the balance between the two — the person who makes the team better while staying close enough to the code to make good decisions

What You'll Own

1. System Reliability & Upkeep

• Own the health of a production multi-tenant Node.js/TypeScript backend serving real-time messaging traffic
• Lead incident response, root cause analysis, and post-mortem culture
• Identify and drive reduction of technical debt — proactively, not reactively
• Ensure monitoring, alerting, and observability are in good shape (we use New Relic, Sentry, Pino structured logging)
• Work across multiple backend services and ensure they integrate reliably

2. Scalable, Quality Engineering

• Design and review system architecture decisions — schema changes, service boundaries, async workflows (we use Temporal.io), queue design
• Drive engineering standards: code review culture, PR quality, test coverage, error handling patterns
• Establish and enforce engineering practices that let the team ship fast without accumulating hidden risk
• Evaluate build vs. buy decisions with a clear eye on long-term maintainability

3. Cost Consciousness

• Maintain a clear understanding of infrastructure costs (AWS, third-party APIs, LLM usage, DB compute)
• Actively flag cost anomalies and propose architectural or operational changes to address them
• Balance engineering investment against business return — know when "good enough" is the right call

4. Team Standards & Culture

• Set a high bar for code quality — not pedantry, but clarity, maintainability, and correctness
• Build a review culture where feedback is constructive, specific, and educational
• Help engineers grow by pair debugging, design reviews, and code walkthroughs
• Define and document coding conventions, architecture patterns, and engineering principles that persist beyond any individual

5. Customer Empathy

• Understand that the systems you build serve real D2C businesses who depend on them to communicate with their customers
• Treat reliability issues with the urgency of a customer escalation, not a backlog item
• Stay connected to what support and product teams are seeing from customers — let that shape engineering priorities

6. Communication & Stakeholder Management

• Translate technical complexity into clear, honest language for non-technical co-founders and stakeholders
• Communicate risk, timelines, and tradeoffs clearly — no sugar-coating, no unnecessary alarm
• Manage up: surface the right problems at the right time without waiting to be asked
• Manage expectations — both internally with the team and externally with leadership

7. Balancing Tradeoffs

• Navigate the tension between shipping fast and building right — and be able to articulate why you chose one over the other
• Know when to take on short-term debt and when to push back
• Make architectural decisions that serve the next 18 months, not just the next sprint

What We're Looking For Must Have

• 7–8 years of backend software engineering experience, with at least 2 years in a lead or staff-level role
• Strong command of TypeScript/Node.js in production (our primary stack)
• Deep understanding of multi-tenant SaaS architecture patterns
• Hands-on experience with relational databases (MySQL/PostgreSQL), ORM usage (TypeORM or similar), and writing efficient queries at scale
• Experience designing and operating async/event-driven systems (message queues, workflow engines, or similar)
• Comfort with cloud infrastructure (AWS preferred) and cost/performance monitoring
• Strong pull request review discipline — you know what makes a good review and what makes a bad one

Strong Plus

• Experience with real-time systems (WebSockets, Socket.IO, pub/sub patterns)
• Exposure to LLM integration, RAG pipelines, or AI feature development in production
• Experience with Temporal.io or similar workflow orchestration
• Familiarity with WhatsApp Business API, omnichannel messaging, or e-commerce integrations
• Prior experience at a startup in the 10–100 person range where you had to set standards, not just follow them

What We Don't Need

• Someone who needs a perfectly defined problem before they can start
• A pure IC who avoids people and process
• A pure manager who's lost touch with the code
• Someone who optimises for their own comfort over team outcomes

How You Think

• You ask "why does this fail in production?" before asking "why didn't someone write a test?"
• You think about the developer who reads your code six months from now
• You're bothered by silent failures, swallowed errors, and fire-and-forget async calls
• You believe good documentation and clear naming are not optional extras
• You have opinions on architecture but hold them loosely when presented with better evidence
• You understand that a cost spike is an engineering problem, not just a finance problem
• You treat a customer-facing bug with more urgency than a refactor that only benefits the team

What You'll Walk Into We'll be transparent with you:

• A production codebase with real technical debt alongside genuinely good architecture
• A fast-moving team that ships frequently
• A company that takes reliability seriously but is still building the culture around it
• Multiple backend services that need to be held together with clear ownership and standards
• A product that's expanding into AI agents, voice workflows, and deeper e-commerce automation — meaning the technical surface area is growing fast
• This is a role for someone who thrives in that kind of environment — not someone who needs it to be clean before they can contribute.

What We Offer

• Meaningful ownership — you'll shape how engineering works here, not just execute someone else's vision
• Direct access to founders and product decisions
• Competitive compensation (cash + equity discussion based on profile)
• A product that real businesses depend on every day — your work matters immediately

Our firm is looking for a driven and dynamic individual to join our marketing team.

If that's you and you succeed in our interview, you will manage our team's presence across LinkedIn, Twitter, and Instagram. Additionally, you will be involved in content marketing activities such as blog writing, e-book creation, and contributing to product marketing content development.

Your work will play a critical role in enhancing content distribution, lead generation, pipeline building, and brand awareness, as well as driving employer branding initiatives through social media and content marketing.

LOOKING FOR PEOPLE FROM SAAS COMPANIES ONLY.

PEOPLE FROM CHENNAI LOCATION ONLY.

What will I be doing?Social Media Management

Develop and execute a comprehensive social media strategy aligned with our brand and business goals.

Manage and curate content for all social media channels, ensuring consistent and engaging messaging.

Monitor social media trends and industry news to capitalize on relevant opportunities.

Content Creation

Generate high-quality written content, including blogs, emails, landing pages, and other marketing collateral.

Collaborate with cross-functional teams to gather insights and create compelling, customer-centric content.

Maintain a content calendar to ensure timely and consistent delivery of content across channels.

Brand Advocacy

Foster community engagement and build brand advocacy through social media interactions.

Work closely with influencers and partners to amplify our firms presence and reach.

Analytics and Reporting

Utilize analytics tools to measure the performance of social media campaigns and content initiatives.

Provide regular reports and insights to track key metrics and inform future strategies.

Cross-functional Collaboration

Collaborate with the marketing, design, and product teams to align content strategies with broader marketing objectives.

Ensure brand consistency across all communication channels.

Qualifications

Proven experience in content creation for B2B SaaS companies.

Strong writing and editing skills, with the ability to craft engaging and persuasive content.

Familiarity with social media analytics tools and the ability to translate data into actionable insights, would be a plus.

Creative mindset with a keen understanding of current industry trends and best practices.

Excellent project management skills with the ability to handle multiple tasks and deadlines.

Good-to-have

Bachelor's degree in Marketing, Communications, or a related field

2-3 years of experience in social media management and content marketing.

Experience in the technology or SaaS industry is a plus.

What's in it for me?

Competitive salary and performance-based incentives.

Opportunity to contribute to a rapidly growing startup and make a significant impact on its success.

A collaborative work environment that values creativity and innovation.

Role Responsibilities:

• Development and Maintenance of REST APIs: Lead the creation and management of our RESTful APIs, ensuring top-notch performance and alignment with evolving requirements.
• Proficiency in Coding: We're in search of expertise in Python or equivalent programming languages. Your coding skills will play a pivotal role in delivering high-quality (efficient, reusable, testable, and scalable) solutions.
• Unit and Integration Testing: Apply your expertise to craft unit and integration tests, upholding code quality and reliability.
• Version Control Systems: Proficiency in Distributed Version Control Systems is vital for seamless collaboration during development.
• Elasticsearch Expertise: Having valuable experience with Elasticsearch is a plus, given its critical role in data retrieval and search functionalities.
• NOSQL Database Familiarity: Knowledge of NOSQL databases like Cassandra and MongoDB will be advantageous.
• Message Broker Knowledge: Understanding message brokers, especially RabbitMQ, is beneficial for effective communication within our systems.

Desired Qualifications:

• Experience: 1-2 years of hands-on experience as a Python developer.
• AWS: Proficiency in AWS cloud management and architecting enterprise data solutions.
• Pragmatic Problem-Solving: Recognize when a solution should be streamlined and when creating the right abstraction will lead to long-term efficiency gains.
• Passion for Quality: Demonstrate dedication to producing work of the highest quality and following best practices.
• Agile/Lean Process: Familiarity with Agile/Lean methodologies is a plus, reflecting your adaptability and collaborative spirit.
• Startup Mindset: Embrace the challenges and opportunities of a startup environment, contributing your skills and insights to our growth.
• Debugging and Optimization: Showcase excellent debugging and optimization capabilities to enhance system performance.
• Tech Awareness: Stay updated on emerging technologies and possess a solid understanding of the full product development life cycle.
• UX and Information Architecture: Exhibit excellent knowledge of mobile user experience, information architecture, and industry trends.

Requirements:

• Good verbal and written communication skills and interpersonal skills required
• Software& Application learning abilities
• Any Graduation ( Technical will be preferred)
• Experience in a similar role or experience will be preferred
• Able to promptly answer & support related Phone calls, chats & Emails.
• Good knowledge of Microsoft excel and other tools

Roles & Responsibilities:

• Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
• To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
• Should be able to customers get to the root of their problems quickly.
• Following up with clients to ensure the problem is resolved
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Ability to meet deadlines and prioritize tasks.
• Produce periodic reports of technical support operations to company management.
• Using remote desktop connections to provide immediate support.
• Raising tickets to the technical team as and when required to solve technical issues
• Properly escalate unresolved issues to appropriate internal teams like development and QA teams
• Creating support manuals for end uses for step by step guide for the features

• Ideal candidate should have 4-7 years of hands-on product design experience with mobile and web products, and proven leadership and team-building skills.
•  An outstanding portfolio that showcases your foundation in ideation, visual design, interaction and delivery
• Ability to understand and analyze user needs and conduct frequent, iterative usability testing in parallel with development. 
• Highly proficient with designing & prototyping tools like Sketch, Zeplin, Balsamiq, llustrator / Photoshop. 
• Deep understanding of design methodologies, principles and visual design.
• Someone with a MDes from any premium design colleges with 4-5 years of experience or a Bachelor with minimum 5 years of experience
• Strong in visual UI skills and have basic knowledge of UX.
• Good Communication skills
• People Management skills
• Ability to work nimbly across multiple projects, with fast-paced, iterative product development cycles