About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a Site Reliability Engineer you will be in charge of:
- Designing, analyzing and troubleshooting large-scale distributed systems
- Engaging in cross-functional team discussions on design, deployment, operation, and maintenance, in a fast-moving, collaborative set up
- Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
- Debugging and optimizing code and automating routine tasks
- Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
- Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products
- You will follow and write good code and solid engineering practices
Requirements
You can be a great fit if you are :
- Extremely self motivated
- Ability to learn quickly
- Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
- Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation.
- 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
- Have a solid understanding of system availability, latency, and performance
- Strong programming skills in at least one major programming language and the ability to learn new languages as needed
- Strong System/network debugging skills
- Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
- Experience with setting up production-level monitoring and telemetry
- Expertise in Container management & AWS
- Experience with kubernetes is a plus
- Experience building CI/CD pipelines
- Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
- Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
- Ability to effectively articulate technical challenges and solutions.
- Proactive outlook for ways to make our systems more reliable

About Interfaceai
About
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Objectives of this role
•Building and implementing new development tools and infrastructure
•Understanding the needs of stakeholders and conveying them to developers
•Working on ways to automate and improve development and release processes
•Testing and examining code written by others and analysing results
•Ensuring that systems are safe and secure against cybersecurity threats
•Identifying technical problems and developing software updates and fixes
•Working with software developers and software engineers to ensure that development follows established processes and works as intended
•Planning projects and being involved in project management decisions
Responsibilities:
• Set up CI/CD pipelines for automated deployment and delivery
•Setup and management of new and Existing cloud-based Kubernetes cluster services
•Write Ad/Hoc Bash/Python scripts to automate certain operational tasks.
•Designing, maintenance and management of tools for automation of different operational processes.
•Provision of critical system security by leveraging best practices and prolific cloud security solutions.
•System troubleshooting and problem resolution across various application domains and platforms
•Support/maintain development, UAT and production infrastructure.
•Providing recommendations for architecture and process improvements.
•Respond to L2 calls and emails.
•Help administer monitoring systems, alerting, log management, and other IT infrastructure systems.
•Perform root cause analysis of production errors and resolve technical issues
•Design procedures for system troubleshooting and maintenance
Technical Skill Requirements:
•Experience in a DevOps role in AWS/OCI cloud environment.
•Must have experience with CI/CD Pipelines and hands-on experience with DevOps tools such as, Jenkins, Git, Docker, Kubernetes, Ansible, etc.
•Strong knowledge in Terraform for multi-stack cloud infrastructure provisioning.
•Strong knowledge in OCI/AWS-based Kubernetes service management.
•Must have experience with Python/Bash as a scripting language.
•Good knowledge in software debugging, web applications and services (Apache, Nginx, HAProxy)
•Must have knowledge in monitoring setup with Prometheus, Alertmanager, Grafana, Thanos, Loki, Fluentbit, etc.
Good To Have Skills
•PostgreSQL, MySQL, MongoDB, Redis, Keycloak.
•Migrating application from one cloud to another; OCI certifications
•Test Driven Development
Soft Skill Requirements:
•Able to learn new skills and technology quickly.
•Energetic with amazing customer service skills and a team-oriented approach.
•Strong verbal and written communication skills
What you will do
We are looking for an exceptional engineering lead to join our team. You will be responsible for building and owning the systems that would have critical impact for the business and the experience of our community from day one.
- Build and lead an agile engineering team
- Work closely with Founder on product development
- Collaborate with operations team to understand customer pain points and solve interesting problems
- Code, test, ship - manage the entire application cycle
- Build libraries and documentation for future references
- Research and develop best practices and tools to enable delivery of features
- Set up capabilities to track and report business and user metrics
- Design and improve architecture to ensure scalability
Requirements
- Proven experience at scaling tech companies, preferably in commerce or social network
- Keen to innovate, open-minded and collaborative
- Able to interpret product needs and suggest appropriate solutions
- Have led a team, also able to code hands-on
- Strong communication skills
- Strong work ethic: responsible, responsive, and detail-oriented.
Technologies we use
Go, Flutter, AWS, Google Cloud
Looking out for GCP Devop's Engineer who can join Immediately or within 15 days
Job Summary & Responsibilities:
Job Overview:
You will work in engineering and development teams to integrate and develop cloud solutions and virtualized deployment of software as a service product. This will require understanding the software system architecture function as well as performance and security requirements. The DevOps Engineer is also expected to have expertise in available cloud solutions and services, administration of virtual machine clusters, performance tuning and configuration of cloud computing resources, the configuration of security, scripting and automation of monitoring functions. This position requires the deployment and management of multiple virtual clusters and working with compliance organizations to support security audits. The design and selection of cloud computing solutions that are reliable, robust, extensible, and easy to migrate are also important.
Experience:
Experience working on billing and budgets for a GCP project - MUST
Experience working on optimizations on GCP based on vendor recommendations - NICE TO HAVE
Experience in implementing the recommendations on GCP
Architect Certifications on GCP - MUST
Excellent communication skills (both verbal & written) - MUST
Excellent documentation skills on processes and steps and instructions- MUST
At least 2 years of experience on GCP.
Basic Qualifications:
● Bachelor’s/Master’s Degree in Engineering OR Equivalent.
● Extensive scripting or programming experience (Shell Script, Python).
● Extensive experience working with CI/CD (e.g. Jenkins).
● Extensive experience working with GCP, Azure, or Cloud Foundry.
● Experience working with databases (PostgreSQL, elastic search).
● Must have 2 years of minimum experience with GCP certification.
Benefits :
● Competitive salary.
● Work from anywhere.
● Learning and gaining experience rapidly.
● Reimbursement for basic working set up at home.
● Insurance (including top-up insurance for COVID).
Location :
Remote - work from anywhere.

DevOps Architect
Experience: 10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.
Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired
Technical Skillset: Skills Proficiency level
- Build tools (Ant or Maven) - Expert
- CI/CD tool (Jenkins or Github CI/CD) - Expert
- Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
- Infrastructure As Code (Terraform, Helm charts etc.) - Expert
- Containerization (Docker, Docker Registry) - Expert
- Scripting (linux) - Expert
- Cluster deployment (Kubernetes) & maintenance - Expert
- Programming (Java) - Intermediate
- Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
- Artifactory (JFrog) - Expert
- Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
- Ansible, MySQL, PostgreSQL - Intermediate
• Source Control (like Git, Bitbucket, Svn, VSTS etc)
• Continuous Integration (like Jenkins, Bamboo, VSTS )
• Infrastructure Automation (like Puppet, Chef, Ansible)
• Deployment Automation & Orchestration (like Jenkins, VSTS, Octopus Deploy)
• Container Concepts (Docker)
• Orchestration (Kubernetes, Mesos, Swarm)
• Cloud (like AWS, Azure, GoogleCloud, Openstack)
Roles and Responsibilities
• DevOps architect should automate the process with proper tools.
• Developing appropriate DevOps channels throughout the organization.
• Evaluating, implementing and streamlining DevOps practices.
• Establishing a continuous build environment to accelerate software deployment and development processes.
• Engineering general and effective processes.
• Helping operation and developers teams to solve their problems.
• Supervising, Examining and Handling technical operations.
• Providing a DevOps Process and Operations.
• Capacity to handle teams with leadership attitude.
• Must possess excellent automation skills and the ability to drive initiatives to automate processes.
• Building strong cross-functional leadership skills and working together with the operations and engineering teams to make sure that systems are scalable and secure.
• Excellent knowledge of software development and software testing methodologies along with configuration management practices in Unix and Linux-based environment.
• Possess sound knowledge of cloud-based environments.
• Experience in handling automated deployment CI/CD tools.
• Must possess excellent knowledge of infrastructure automation tools (Ansible, Chef, and Puppet).
• Hand on experience in working with Amazon Web Services (AWS).
• Must have strong expertise in operating Linux/Unix environments and scripting languages like Python, Perl, and Shell.
• Ability to review deployment and delivery pipelines i.e., implement initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.
• Previous experience in implementing continuous delivery and DevOps solutions.
• Experience in designing and building solutions to move data and process it.
• Must possess expertise in any of the coding languages depending on the nature of the job.
• Experience with containers and container orchestration tools (AKS, EKS, OpenShift, Kubernetes, etc)
• Experience with version control systems a must (GIT an advantage)
• Belief in "Infrastructure as a Code"(IaaC), including experience with open-source tools such as terraform
• Treats best practices for security as a requirement, not an afterthought
• Extensive experience with version control systems like GitLab and their use in release management, branching, merging, and integration strategies
• Experience working with Agile software development methodologies
• Proven ability to work on cross-functional Agile teams
• Mentor other engineers in best practices to improve their skills
• Creating suitable DevOps channels across the organization.
• Designing efficient practices.
• Delivering comprehensive best practices.
• Managing and reviewing technical operations.
• Ability to work independently and as part of a team.
• Exceptional communication skills, be knowledgeable about the latest industry trends, and highly innovative
Must Haves: Openshift, Kubernetes
Location: Currently in India (also willing to relocate to UAE)
Preferred an immediate joiner with minimum 2 weeks to 1 month of Notice Period.
Add on skills: Terraform, Gitops, Jenkins, ELK
- Install, configuration management, performance tuning and monitoring of Web, App and Database servers.
- Install, setup and management of Java, PHP and NodeJS stack with software load balancers.
- Install, setup and administer MySQL, Mongo, Elasticsearch & PostgreSQL DBs.
- Install, set up and maintenance monitoring solutions for like Nagios, Zabbix.
- Design and implement DevOps processes for new projects following the department's objectives of automation.
- Collaborate on projects with development teams to provide recommendations, support and guidance.
- Work towards full automation, monitoring, virtualization and containerization.
- Create and maintain tools for deployment, monitoring and operations.
- Automation of processes in a scalable and easy to understand way that can be detailed and understood through documentation.
- Develop and deploy software that will help drive improvements towards the availability, performance, efficiency, and security of services.
- Maintain 24/7 availability for responsible systems and be open to on-call rotation.
About the Company
- 💰 Early-stage, ed-tech, funded, growing, growing fast
- 🎯 Mission Driven: Make Indonesia competitive on a global scale
- 🥅 Build the best educational content and technology to advance STEM education
- 🥇 Students-First approach
- 🇮🇩 🇮🇳 Teams in India and Indonesia
Skillset 🧗🏼♀️
- You primarily identify as a DevOps/Infrastructure engineer and are comfortable working with systems and cloud-native services on AWS
- You can design, implement, and maintain secure and scalable infrastructure delivering cloud-based services
- You have experience operating and maintaining production systems in a Linux based public cloud environment
- You are familiar with cloud-native concepts - Containers, Lambdas, Orchestration (ECS, Kubernetes)
- You’re in love with system metrics and strive to help deliver improvements to systems all the time
- You can think in terms of Infrastructure as Code to build tools for automating deployment, monitoring, and operations of the platform
- You can be on-call once every few weeks to provide application support, incident management, and troubleshooting
- You’re fairly comfortable with GIT, AWS CLI, python, docker CLI, in general, all things CLI. Oh! Bash scripting too!
- You have high integrity, and you are reliable
What you can expect from us 👌🏼
☮️ Mentorship, growth, great work culture
- Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you
- We are a people-first, high-trust, high-autonomy team
- We live in the TDD, Pair Programming, First Principles world
🌏 Remote done right
- Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls
- Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong
- A good balance between deep focussed work and collaborative work ⚖️
🖥️ Friendly, humane interview process
- 30-minute alignment check and screening call
- A short take-home coding assignment, no more than 2-3 hours. Time is precious
- Pair programming interview. Collaborate, work together. No sitting behind a desk and judging
- In-depth engineering discussion around your skills and career so far
- System design and architecture interview for seniors
What we ask from you👇🏼
- Bring your software engineering — both individual brilliance and collaborative skills
- Bring your good nature — we're building a team that supports each other
- Be vested or interested in the company vision

Total Experience: 6 – 12 Years
Required Skills and Experience
- 3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
- 3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
- Building and running Docker images and deployment on Amazon ECS
- Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
- Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
- Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
- Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
- Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
- Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
- Understanding of IAM, RBAC, NACLs, and KMS
- Good communication skills
Good to have:
- Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
- Knowledge of database administration such as MongoDB.
- Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
Responsibilities
- Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
- Establish and promote DevOps thinking, guidelines, best practices, and standards.
- Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.
What we are looking for
Work closely with product & engineering groups to identify and document
infrastructure requirements.
Design infrastructure solutions balancing requirements, operational
constraints and architecture guidelines.
Implement infrastructure including network connectivity, virtual machines
and monitoring.
Implement and follow security guidelines, both policy and technical to
protect our customers.
Resolve incidents as escalated from monitoring solutions and lower tiers.
Identify root cause for issues and develop long term solutions to fix recurring
issues.
Ability to automate recurring tasks to increase velocity and quality.
Partner with the engineering team to build software tolerance for
infrastructure failure or issues.
Research emerging technologies, trends and methodologies and enhance
existing systems and processes.
Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
systems on premise and in the cloud.
Minimum of 4 years’ experience designing, implementing and troubleshooting
TCP/IP networks, VPN, Load Balancers & Firewalls.
Minimum 3 years of experience working in public clouds like AWS & Azure.
Hands on experience in any of the configuration management tools like Anisble,
Chef & Puppet.
Strong in performing production operation activities.
Experience with Container & Container Orchestrator tools like Kubernetes, Docker
Swarm is plus.
Good at source code management tools like Bitbucket, GIT.
Configuring and utilizing monitoring and alerting tools.
Scripting to automate infrastructure and operational processes.
Hands on work to secure networks and systems.
Sound problem resolution, judgment, negotiating and decision making skills
Ability to manage and deliver multiple project phases at the same time
Strong analytical and organizational skills
Excellent written and verbal communication skills
Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication







