Senior Site Reliability Engineer

Site reliability engineer - Experience: 5+ Years

Location: mumbai

Mandatory Skills: SRE (site reliability engineering) , aws cloud , and devops

Key Responsibilities

Platform Monitoring and Reliability

• Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
• Maintain monitoring, alerting, logging, and system-health dashboards.
• Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
• Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
• Perform root-cause analysis and document corrective and preventive actions.
• Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
• Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

• Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
• Support development, staging, and production environments.
• Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
• Monitor cloud usage and help control infrastructure and technology costs.
• Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
• Ensure production systems are properly documented and recoverable.

Deployment and Release Support

• Support safe and consistent application deployments.
• Maintain or improve continuous integration and deployment workflows.
• Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
• Help engineering teams identify configuration or infrastructure problems before releases reach production.
• Maintain deployment documentation, technical checklists, and change logs.
• Reduce manual deployment work through automation.

API and Integration Support

• Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
• Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
• Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
• Work with advertisers, publishers, and vendors to diagnose technical integration problems.
• Create clear documentation for common integration methods and troubleshooting procedures.
• Develop alerts that identify integration failures before clients report them.

Call and Lead Operations

• Monitor call-routing, tracking, recording, attribution, and disposition systems.
• Investigate calls that fail to route, connect, record, track, or report correctly.
• Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
• Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
• Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
• Help protect revenue by identifying technical leakage and delivery failures.

Data and Reporting Support

• Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
• Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
• Write and maintain database queries for troubleshooting, validation, and operational reporting.
• Assist with data corrections using controlled and documented procedures.
• Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
• Maintain appropriate controls around production data access and modification.

Security and Access Management

• Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
• Provision and remove employee, contractor, client, and vendor access.
• Monitor suspicious activity and report potential security incidents.
• Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
• Protect consumer, advertiser, publisher, employee, and company information.
• Follow company policies for credentials, production access, sensitive data, and change management.

Automation and Process Improvement

• Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
• Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
• Build internal tools that improve visibility and response times.
• Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
• Maintain clear runbooks and standard operating procedures for recurring technical tasks.

Technical Support and Documentation

• Serve as an escalation point for complex platform and integration issues.
• Translate technical problems into clear explanations for nontechnical teams.
• Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
• Track incidents and technical requests through completion.
• Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
• Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

• Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
• Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
• Review existing monitoring, alerting, backups, access controls, and deployment procedures.
• Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
• Resolve high-priority recurring production and integration issues.
• Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
• Create runbooks for the company’s most common and highest-risk technical incidents.
• Identify at least three meaningful automation or cost-saving opportunities.
• Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

• Platform uptime and reliability
• Mean time to acknowledge and resolve incidents
• Reduction in recurring production problems
• Deployment success and rollback rates
• API, postback, webhook, and call-routing reliability
• Reporting and data accuracy
• Backup and recovery readiness
• Quality of technical documentation
• Security and access-control compliance
• Reduction in manual operational work
• Infrastructure costs relative to platform volume
• Responsiveness to internal teams, clients, and technical partners

Required Qualifications

• Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting Linux-based production environments.
• Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
• Experience with relational databases and SQL.
• Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
• Familiarity with monitoring, logging, alerting, and incident-management tools.
• Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
• Understanding of source control, deployment pipelines, and release management.
• Strong troubleshooting, documentation, and communication skills.
• Ability to prioritize incidents based on business and revenue impact.
• Availability to participate in an on-call rotation.

Preferred Qualifications

• Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
• Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
• Experience with containers, infrastructure as code, and automated deployment tools.
• Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
• Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
• Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
• Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
• Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

• Takes ownership instead of waiting for someone else to fix the problem.
• Remains calm and methodical during high-impact incidents.
• Understands the difference between applying a temporary fix and eliminating a root cause.
• Communicates technical problems clearly and directly.
• Recognizes that production reliability is a business and revenue responsibility.
• Automates repetitive work whenever practical.
• Documents systems so the company is not dependent on one person’s memory.
• Protects security and stability without creating unnecessary bureaucracy.
• Is comfortable working in a fast-moving entrepreneurial environment.
• Can manage competing priorities while maintaining attention to detail.

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in networking, DNS, load balancing, and hybrid cloud environments. The candidate will be responsible for maintaining the reliability, availability, performance, and scalability of production infrastructure and services.

The ideal candidate should have strong troubleshooting skills and experience working across network, cloud, infrastructure, and application environments.

Key Responsibilities

• Monitor and maintain the availability and reliability of production systems and services.
• Troubleshoot complex network, infrastructure, and application connectivity issues.
• Manage and troubleshoot DNS services, DNS resolution, records, and configuration issues.
• Configure, manage, and troubleshoot Load Balancers and traffic routing.
• Work with Layer 4 and Layer 7 networking and understand TCP/IP, HTTP/HTTPS, routing, and network connectivity.
• Support hybrid cloud environments involving on-premises infrastructure and public cloud platforms.
• Troubleshoot connectivity between on-premises data centers and cloud environments.
• Participate in production incidents, troubleshooting, root cause analysis (RCA), and problem management.
• Develop automation scripts and tools to reduce manual operational activities.
• Configure and maintain monitoring, alerting, and observability solutions.
• Work closely with Network, Cloud, DevOps, Security, and Application teams.
• Participate in on-call support and resolve production issues within defined SLAs.
• Document infrastructure, troubleshooting procedures, incident reports, and operational processes.
• Identify opportunities to improve system reliability, performance, and scalability.

We are looking for an SRE with DevOps expertise to maintain production system reliability, availability, and performance through automation, monitoring, and efficient incident management.

Responsibilities

• Monitor production systems and troubleshoot incidents.
• Manage Linux/Unix servers and cloud infrastructure.
• Develop and maintain CI/CD pipelines.
• Automate operational tasks using scripting.
• Manage infrastructure using Terraform or Ansible.
• Work with Docker and Kubernetes.
• Perform root cause analysis (RCA) and improve system reliability.

Required Skills

• SRE and DevOps experience.
• Linux/Unix administration.
• AWS, Azure, or GCP.
• CI/CD tools: Jenkins, GitLab, or GitHub Actions.
• Docker and Kubernetes.
• Terraform and Ansible.
• Python, Shell, or Bash scripting.
• Monitoring tools: Prometheus, Grafana, Splunk, or Datadog.
• Incident management and troubleshooting.

Job Spec:-

• Strong SRE fundamentals with hands-on experience applying reliability practices across applications and platforms
• Familiarity with Amazon Connect and contact center technologies, including voice, call recording, and telephony
• Demonstrated expertise in service instrumentation and operating observability platforms (Splunk, Grafana, Datadog), with solid understanding of metrics, logs/events, and traces
• Strong proficiency with AWS cloud services and operational best practices
• Hands-on experience with CI/CD pipelines and source control (Jenkins/Jules; Git/Bitbucket)
• Scripting/automation skills (preferred) to reduce toil and improve operational efficiency
• Ability to rapidly develop proof-of-concepts and mature them into stable, production-ready solutions
• Cloud certification and/or strong experience supporting cloud-based applications (public and/or private cloud)
• Proven incident management experience, including clear communications and writing thorough RCAs (post-incident reports)
• Familiarity with AI concepts and responsible use of AI tools to improve operations and productivity

Site reliability engineer - Experience: 8+ Years

Location: Hyderabad / Bangalore

Mandatory Skills: Production Support, SRE, Linux/Unix, AI/ML Infrastructure Knowledge

We are looking for an experienced SRE with DevOps expertise to ensure the reliability, availability, scalability, and performance of production systems. The candidate should have hands-on experience in cloud infrastructure, CI/CD automation, monitoring, incident management, and infrastructure as code.

Responsibilities

• Monitor production environments and ensure high availability, reliability, and performance.
• Build and maintain CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions.
• Automate infrastructure provisioning and configuration using Terraform, Ansible, or similar tools.
• Manage cloud infrastructure on AWS, Azure, or GCP.
• Work with Docker and Kubernetes for containerization and orchestration.
• Implement monitoring, logging, and alerting using Prometheus, Grafana, Splunk, ELK, or Datadog.
• Handle incident management, root cause analysis, troubleshooting, and post-incident reviews.
• Develop automation scripts using Python, Bash, or Shell scripting.
• Improve system reliability by reducing manual tasks, toil, and recurring incidents.
• Manage deployments, releases, disaster recovery, and production support activities.
• Define and monitor SLIs, SLOs, and SLAs to improve service reliability.

Required Skills

• Strong experience in SRE and DevOps practices.
• Hands-on experience with AWS / Azure / GCP.
• CI/CD tools: Jenkins, GitLab CI, GitHub Actions, or Azure DevOps.
• Infrastructure as Code: Terraform, Ansible, or CloudFormation.
• Containerization: Docker and Kubernetes.
• Scripting: Python, Bash, or Shell.
• Monitoring and observability: Prometheus, Grafana, Splunk, ELK, or Datadog.
• Strong Linux/Unix administration and troubleshooting skills.
• Experience in production support, incident management, and root cause analysis.
• Good understanding of networking, system performance, high availability, and disaster recovery.

SRE – Network / DNS / Load Balancer

Experience: 7–11 Years

Location: Hyderabad

Work Mode: WFO

Availability: Immediate Joiner

Job Description:

• Strong experience in Site Reliability Engineering (SRE) with focus on infrastructure and application reliability.
• Hands-on experience with Network, DNS and Load Balancer troubleshooting and administration.
• Monitor system performance, availability, latency and infrastructure health.
• Troubleshoot network connectivity, DNS resolution, routing and load-balancing issues.
• Experience with load balancers such as F5, BIG-IP, HAProxy or similar technologies.
• Good understanding of TCP/IP, HTTP/HTTPS, LAN/WAN, SSL/TLS and networking concepts.
• Experience with DNS technologies such as BIND, Infoblox or equivalent.
• Work on incident management, root cause analysis and problem resolution.
• Collaborate with application, network, cloud and infrastructure teams to resolve production issues.
• Experience with monitoring and alerting tools such as Splunk, Grafana, Prometheus, AppDynamics or similar tools.
• Strong troubleshooting, production support and communication skills.
• Willingness to work from Hyderabad office (WFO) and join immediately. 

Job Description

Role: Site Reliability Engineer (SRE)

Experience: 8+ Years

Location: Bangalore

Notice Period: Immediate Joiners Only

Key Responsibilities

• Implement reliability practices across applications and cloud platforms.
• Monitor and troubleshoot production systems using observability tools.
• Manage incidents, perform root cause analysis (RCA), and prepare post-incident reports.
• Develop and maintain CI/CD pipelines and automate operational tasks.
• Improve system availability, performance, scalability, and operational stability.
• Develop proof-of-concepts and convert them into production-ready solutions.
• Collaborate with engineering teams to improve reliability and reduce operational toil.
• Use AI tools responsibly to enhance operational efficiency and productivity.

Required Skills

• Strong SRE fundamentals and production support experience.
• Hands-on experience with AWS cloud services and best practices.
• Observability tools: Splunk, Grafana, and Datadog.
• Understanding of metrics, logs/events, and distributed tracing.
• Familiarity with Amazon Connect and contact center technologies, including voice, call recording, and telephony.
• CI/CD tools: Jenkins/Jules; source control: Git/Bitbucket.
• Scripting and automation skills are preferred.
• Experience in incident management, troubleshooting, and RCA documentation.
• Cloud certification or experience supporting cloud-based applications.
• Familiarity with AI concepts and responsible AI tool usage.

Looking for SRE Engineers

Location : Bangalore

Mode of work : Hybrid

Job Description :

• Monitoring and alerting: Watch dashboards and alerts, then triage incidents as they fire.
• Incident response: Act as first responder, follow runbooks, escalate to senior engineers when needed, and communicate status updates.
• On-call rotation: Cover after-hours shifts, usually shadowing a senior engineer at first.
• Troubleshooting: Dig through logs, metrics, and traces to find root causes.
• Ticket handling: Work the support queue, resolve user-reported issues, and route the rest.
• Runbooks and documentation: Write and update procedures so fixes are repeatable.
• Postmortems: Help write blameless incident reviews and track follow-up action items.
• Toil reduction: Script and automate repetitive manual tasks.
• Deployments and changes: Assist with releases, rollbacks, and config changes under change management.
• Basic reliability hygiene: Check backups, certificate expirations, patching, and capacity.
• The analogy: production support is the ER triage nurse, who stabilizes the patient now. The SRE is the doctor who also figures out how to keep that patient from coming back.