About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a Site Reliability Engineer you will be in charge of:
- Designing, analyzing and troubleshooting large-scale distributed systems
- Engaging in cross-functional team discussions on design, deployment, operation, and maintenance, in a fast-moving, collaborative set up
- Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
- Debugging and optimizing code and automating routine tasks
- Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
- Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products
- You will follow and write good code and solid engineering practices
Requirements
You can be a great fit if you are :
- Extremely self motivated
- Ability to learn quickly
- Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
- Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation.
- 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
- Have a solid understanding of system availability, latency, and performance
- Strong programming skills in at least one major programming language and the ability to learn new languages as needed
- Strong System/network debugging skills
- Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
- Experience with setting up production-level monitoring and telemetry
- Expertise in Container management & AWS
- Experience with kubernetes is a plus
- Experience building CI/CD pipelines
- Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
- Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
- Ability to effectively articulate technical challenges and solutions.
- Proactive outlook for ways to make our systems more reliable

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Job role: Systems Engineer (L2)
Location: Remote/Bengaluru
Experience: 3-6 years
About the Role:
We are looking for a Systems Engineer (L2) to join our growing infrastructure team. You will be responsible for managing, optimizing, and scaling our cloud communication platform that handles billions of messages and voice calls annually.
Key Responsibilities:
— Design, deploy, and maintain scalable cloud infrastructure — AWS/GCP/Azure.
— Manage and optimize networking components — routers, switches, firewalls, load balancers.
— Handle incident response — monitor systems, identify issues, resolve production problems.
— Implement DevOps best practices — CI/CD pipelines, automation, containerization.
— Collaborate with backend and product teams on system architecture.
— Performance tuning — ensure high availability and reliability of platform.
— Security management — implement security protocols and compliance standards.
Required Skills:
Technical:
- Linux/Unix administration — strong fundamentals
- Networking — TCP/IP, DNS, BGP, VoIP protocols
- Cloud platforms — AWS/GCP/Azure — minimum 2 years
- DevOps tools — Docker, Kubernetes, Jenkins, CI/CD
- Monitoring tools — Grafana, Prometheus, Kibana, Datadog
- Scripting — Python, Bash, Shell
- Databases — MySQL, PostgreSQL, Redis
Soft skills:
- Strong problem-solving under pressure
- Good communication — English written and verbal
- Team player — collaborative mindset
Good to Have:
- Experience in telecom/CPaaS/cloud communications industry
- Knowledge of VoIP, SIP, RTP protocols
- AI/ML operations experience
- CCNA/AWS certifications
We are looking for two Senior DevOps Engineer to join our Mumbai-based infrastructure team for a critical on-premises deployment project. This role is focused on transforming manual, legacy deployment practices into structured, secure, and compliant processes within a Windows-first, latency-sensitive environment.
The successful candidate will drive the creation of SOPs, deployment pipelines (without containerization), and a staging environment to support a hybrid stack of ASP.NET MVC (.NET), MS SQL Server (replication mode), and Java microservices with MySQL. This position requires on-site presence in Mumbai due to regulatory and infrastructure constraints and will play a key role in ensuring compliance with SEBI, RBI, PFMI, and IOSCO standards.
Key responsibility would be to lead deployment modernization efforts in a secure, on-premises environment based in Mumbai. The role involves working with legacy Windows infrastructure, ASP.NET MVC apps, MS SQL replication, and manual deployment processes. No containerization or CI/CD tools are in place, so we’re looking for someone who can establish automation and structure from the ground up.
Mandatory: On-site availability in Mumbai, strong experience with manual Windows-based deployments, regulatory compliance awareness (SEBI/RBI/PFMI).
Duration: 3-6 months | Immediate start
Skills We Require:- Dev Ops, AWS Admin, terraform, Infrastructure as a Code
SUMMARY:-
- Implement integrations requested by customers
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- Provide Level 2 technical support
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- Develop software to integrate with internal back-end systems
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Have good hands on experience on Dev Ops, AWS Admin, terraform, Infrastructure as a Code
Have knowledge on EC2, Lambda, S3, ELB, VPC, IAM, Cloud Watch, Centos, Server Hardening
Ability to understand business requirements and translate them into technical requirements
A knack for benchmarking and optimizationAbout the role:
We are seeking a highly skilled Azure DevOps Engineer with a strong background in backend development to join our rapidly growing team. The ideal candidate will have a minimum of 4 years of experience and has have extensive experience in building and maintaining CI/CD pipelines, automating deployment processes, and optimizing infrastructure on Azure. Additionally, expertise in backend technologies and development frameworks is required to collaborate effectively with the development team in delivering scalable and efficient solutions.
Responsibilities
- Collaborate with development and operations teams to implement continuous integration and deployment processes.
- Automate infrastructure provisioning, configuration management, and application deployment using tools such as Ansible, and Jenkins.
- Design, implement, and maintain Azure DevOps pipelines for continuous integration and continuous delivery (CI/CD)
- Develop and maintain build and deployment pipelines, ensuring that they are scalable, secure, and reliable.
- Monitor and maintain the health of the production infrastructure, including load balancers, databases, and application servers.
- Automate the software development and delivery lifecycle, including code building, testing, deployment, and release.
- Familiarity with Azure CLI, Azure REST APIs, Azure Resource Manager template, Azure billing/cost management and the Azure Management Console
- Must have experience of any one of the programming language (Java, .Net, Python )
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- Build and maintain monitoring, alerting, and trending operational tools (CloudWatch, New Relic, Splunk, ELK, Grafana, Nagios).
- Stay up to date with new technologies and trends in DevOps and make recommendations for improvements to existing processes and infrastructure.
- ontribute to backend development projects, ensuring robust and scalable solutions.
- Work closely with the development team to understand application requirements and provide technical expertise in backend architecture.
- Design and implement database schemas.
- Identify and implement opportunities for performance optimization and scalability of backend systems.
- Participate in code reviews, architectural discussions, and sprint planning sessions.
- Stay updated with the latest Azure technologies, tools, and best practices to continuously improve our development and deployment processes.
- Mentor junior team members and provide guidance and training on best practices in DevOps.
Required Qualifications
- BS/MS in Computer Science, Engineering, or a related field
- 4+ years of experience as an Azure DevOps Engineer (or similar role) with experience in backed development.
- Strong understanding of CI/CD principles and practices.
- Expertise in Azure DevOps services, including Azure Pipelines, Azure Repos, and Azure Boards.
- Experience with infrastructure automation tools like Terraform or Ansible.
- Proficient in scripting languages like PowerShell or Python.
- Experience with Linux and Windows server administration.
- Strong understanding of backend development principles and technologies.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Problem-solving and analytical skills.
- Experience with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps
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- Have worked in a product based company.
What we offer:
- Competitive salary and benefits package
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- Collaborative, dynamic, and fun work environment
- Possibility to work with cutting-edge technologies and innovative projects
- 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code.
- Advanced Linux system administration abilities.
- Real-world experience managing large-scale AWS or GCP environments. Multi-account management a plus.
- Experience with managing production environments on AWS or GCP.
- Solid understanding CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus.
- Experience on any configuration management tools like Ansible, Puppet or Chef is a must.
- Experience in any one of the scripting languages: Shell, Python, etc.
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- Solid understanding of SSL and DNS.
- Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc.
- Basic understanding of networking concepts.
- Always adhere to security best practices.
- Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.
- Knowledge on managing and running DBs (MySQL/MariaDB/Postgres) will be an added advantage.
What you get to do
- Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments
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- Continuously improve Conviva SaaS services and infrastructure for availability, performance and security
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- Participate in 12x7 on-call rotations
- Work with third party service/support providers for installations, support related calls, problem resolutions etc.
4 – 6 years of application development with design, development, implementation, and
support experience, including the following:
o C#
o JavaScript
o HTML
o SQL
o Messaging/RabbitMQ
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Experience with Visual Studio and Git
A working understanding of build and release automation, preferably with Azure DevOps
Excellent understanding of object-oriented concepts and .Net framework
Experience in creating reusable libraries in C#
Ability to troubleshoot and isolate/solve complex bugs, connectivity issues, or OS related
issues
Ability to write complex SQL queries and stored procedures in Oracle and/or MS SQL
Proven ability to use design patterns to accomplish scalable architecture
Understanding of event-driven architecture
Experience with message brokers such as RabbitMQ
Experience in the development of REST APIs
Understanding of basic steps of an Agile SDLC
Excellent communication (both written and verbal) and interpersonal skills
Demonstrated accountability and ownership of assigned tasks
Demonstrated leadership and ability to work as a leader on large and complex tasks
Experience and Education
• Bachelor’s degree in engineering or equivalent.
Work experience
• 4+ years of infrastructure and operations management
Experience at a global scale.
• 4+ years of experience in operations management, including monitoring, configuration management, automation, backup, and recovery.
• Broad experience in the data center, networking, storage, server, Linux, and cloud technologies.
• Broad knowledge of release engineering: build, integration, deployment, and provisioning, including familiarity with different upgrade models.
• Demonstratable experience with executing, or being involved of, a complete end-to-end project lifecycle.
Skills
• Excellent communication and teamwork skills – both oral and written.
• Skilled at collaborating effectively with both Operations and Engineering teams.
• Process and documentation oriented.
• Attention to details. Excellent problem-solving skills.
• Ability to simplify complex situations and lead calmly through periods of crisis.
• Experience implementing and optimizing operational processes.
• Ability to lead small teams: provide technical direction, prioritize tasks to achieve goals, identify dependencies, report on progress.
Technical Skills
• Strong fluency in Linux environments is a must.
• Good SQL skills.
• Demonstratable scripting/programming skills (bash, python, ruby, or go) and the ability to develop custom tool integrations between multiple systems using their published API’s / CLI’s.
• L3, load balancer, routing, and VPN configuration.
• Kubernetes configuration and management.
• Expertise using version control systems such as Git.
• Configuration and maintenance of database technologies such as Cassandra, MariaDB, Elastic.
• Designing and configuration of open-source monitoring systems such as Nagios, Grafana, or Prometheus.
• Designing and configuration of log pipeline technologies such as ELK (Elastic Search Logstash Kibana), FluentD, GROK, rsyslog, Google Stackdriver.
• Using and writing modules for Infrastructure as Code tools such as Ansible, Terraform, helm, customize.
• Strong understanding of virtualization and containerization technologies such as VMware, Docker, and Kubernetes.
• Specific experience with Google Cloud Platform or Amazon EC2 deployments and virtual machines.c
Requirements:
- Experience of managing Engineering teams in an Agile environment.
- Expert knowledge of delivering solutions in Azure cloud within a large-scale enterprise environment.
- Great understanding of DevOps principles and how they assist in taking products to market in an effective manner.
- Experience of Automation/Configuration management tools as well as working in a continuous delivery environment, monitoring and tooling.
- Knowledge and experience in Azure, Kubernetes, Containerisation, Azure DevOps pipelines.
- Experience in managing permissions in Azure DevOps.
- Working experience in Application Gateways, App Services, Front-Door, Azure Service Bus, etc.
- Troubleshooting experience in virtual/cloud infrastructures.
- Experience in delivery of projects using IAC (Infrastructure as Code).
Responsibilities
- Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
- Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
- Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
- Participating in on-call escalation to troubleshoot customer-facing issues
- Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
- Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.
Skills
- Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team
- Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
- Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
- Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
- Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
- CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution
- Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
- Should have strong skills in using JIRA build tool
- Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
- Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
- Experience in monitoring tools like Pingdom, Nagios, etc.
- Experience in reverse proxy services like Nginx and Apache
- Desirable experience in Bitbucket with version control tools like GIT/SVN
- Experience of manual/automated testing desired application deployments
- Experience in database technologies such as PostgreSQL, MySQL
- Knowledge of helm and terraform
PRAXINFO Hiring DevOps Engineer.
Position : DevOps Engineer
Job Location : C.G.Road, Ahmedabad
EXP : 1-3 Years
Salary : 40K - 50K
Required skills:
⦿ Good understanding of cloud infrastructure (AWS, GCP etc)
⦿ Hands on with Docker, Kubernetes or ECS
⦿ Ideally strong Linux background (RHCSA , RHCE)
⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)
⦿ Microservice architectures
⦿ Experience with distributed systems and highly scalable systems
⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)
⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.
If anyone is interested than share your resume at hiring at praxinfo dot com!
#linux #devops #engineer #kubernetes #docker #containerization #python #shellscripting #git #jenkins #maven #ant #aws #RHCE #puppet #ansible









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