Senior Site Reliability Engineer

at interface.ai

DP
Posted by Shashikant MS
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Remote only
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5 - 8 yrs
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₹20L - ₹35L / yr
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Full time
Skills
DevOps
Kubernetes
Docker
Amazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
CI/CD
Infrastructure
Reliability

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

 

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

 

We are a fully remote team.

 

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

  • Designing, analyzing and troubleshooting large-scale distributed systems
  • Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
  • Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
  • Debugging and optimizing code and automating routine tasks
  • Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
  • Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
  • You will follow and write good code and solid engineering practices

 

Requirements

You can be a great fit if you are :

  1. Extremely self motivated
  2. Ability to learn quickly
  3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
  4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
  5. Passionate about the possibilities at the intersection of AI + Banking
  6. Worked in a startup of 5 to 30 employees
  7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
  8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
  9. Have a solid understanding of system availability, latency, and performance
  10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
  11. Strong System/network debugging skills
  12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
  13. Experience with setting up production-level monitoring and telemetry
  14. Expertise in Container management & AWS
  15. Experience with kubernetes is a plus
  16. Experience building CI/CD pipelines
  17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
  18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
  19. Ability to effectively articulate technical challenges and solutions.
  20. Proactive outlook for ways to make our systems more reliable

About interface.ai

Founded
2016
Type
Product
Size
20-100 employees
Stage
Raised funding
View full company details
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