About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a Site Reliability Engineer you will be in charge of:
- Designing, analyzing and troubleshooting large-scale distributed systems
- Engaging in cross-functional team discussions on design, deployment, operation, and maintenance, in a fast-moving, collaborative set up
- Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
- Debugging and optimizing code and automating routine tasks
- Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
- Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products
- You will follow and write good code and solid engineering practices
Requirements
You can be a great fit if you are :
- Extremely self motivated
- Ability to learn quickly
- Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
- Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation.
- 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
- Have a solid understanding of system availability, latency, and performance
- Strong programming skills in at least one major programming language and the ability to learn new languages as needed
- Strong System/network debugging skills
- Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
- Experience with setting up production-level monitoring and telemetry
- Expertise in Container management & AWS
- Experience with kubernetes is a plus
- Experience building CI/CD pipelines
- Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
- Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
- Ability to effectively articulate technical challenges and solutions.
- Proactive outlook for ways to make our systems more reliable

About Interfaceai
About
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Key Qualifications :
- At least 2 years of hands-on experience with cloud infrastructure on AWS or GCP
- Exposure to configuration management and orchestration tools at scale (e.g. Terraform, Ansible, Packer)
- Knowledge in DevOps tools (e.g. Jenkins, Groovy, and Gradle)
- Familiarity with monitoring and alerting tools(e.g. CloudWatch, ELK stack, Prometheus)
- Proven ability to work independently or as an integral member of a team
Preferable Skills :
- Familiarity with standard IT security practices such as encryption, credentials and key management
- Proven ability to acquire various coding languages (Java, Python- ) to support DevOps operation and cloud transformation
- Familiarity in web standards (e.g. REST APIs, web security mechanisms)
- Multi-cloud management experience with GCP / Azure
- Experience in performance tuning, services outage management and troubleshooting
About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
- Role Overview
- Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.
- Key Knowledge
- 3-5+ years of experience in AWS/GCP or Azure technologies
- Is likely certified on one or more of the major cloud platforms
- Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
- Ability to guide and lead internal agile teams on cloud technology
- Background from the financial services industry or similar critical operational experience
Role : Principal Devops Engineer
About the Client
It is a Product base company that has to build a platform using AI and ML technology for their transportation and logiticsThey also have a presence in the global market
Responsibilities and Requirements
• Experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure
• Knowledge in Linux/Unix Administration and Python/Shell Scripting
• Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure
• Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios
• Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms
• Experience in enterprise application development, maintenance and operations
• Knowledge of best practices and IT operations in an always-up, always-available service
• Excellent written and oral communication skills, judgment and decision-making skill
Who you are
The possibility of having massive societal impact. Our software touches the lives of hundreds of millions of people.
Solving hard governance and societal challenges
Work directly with central and state government leaders and other dignitaries
Mentorship from world class people and rich ecosystems
Position : Architect or Technical Lead - DevOps
Location : Bangalore
Role:
Strong knowledge on architecture and system design skills for multi-tenant, multi-region, redundant and highly- available mission-critical systems.
Clear understanding of core cloud platform technologies across public and private clouds.
Lead DevOps practices for Continuous Integration and Continuous Deployment pipeline and IT operations practices, scaling, metrics, as well as running day-to-day operations from development to production for the platform.
Implement non-functional requirements needed for a world-class reliability, scale, security and cost-efficiency throughout the product development lifecycle.
Drive a culture of automation, and self-service enablement for developers.
Work with information security leadership and technical team to automate security into the platform and services.
Meet infrastructure SLAs and compliance control points of cloud platforms.
Define and contribute to initiatives to continually improve Solution Delivery processes.
Improve organisation’s capability to build, deliver and scale software as a service on the cloud
Interface with Engineering, Product and Technical Architecture group to meet joint objectives.
You are deeply motivated & have knowledge of solving hard to crack societal challenges with the stamina to see it all the way through.
You must have 7+ years of hands-on experience on DevOps, MSA and Kubernetes platform.
You must have 2+ years of strong kubernetes experience and must have CKA (Certified Kubernetes Administrator).
You should be proficient in tools/technologies involved for a microservices architecture and deployed in a multi cloud kubernetes environment.
You should have hands-on experience in architecting and building CI/CD pipelines from code check-in until production.
You should have strong knowledge on Dockers, Jenkins pipeline scripting, Helm charts, kubernetes objects and manifests, prometheus and demonstrate hands-on knowledge of multi cloud computing, storage and networking.
You should have experience in designing, provisioning and administrating using best practices across multiple public cloud offerings (Azure, AWS, GCP) and/or private cloud offerings ( OpenStack, VMware, Nutanix, NIC, bare metal Infra).
You should have experience in setting up logging, monitoring Cloud application performance, error rates, and error budgets while tracking adherence to SLOs and SLAs.
Exp:8 to 10 years notice periods 0 to 20 days
Job Description :
- Provision Gcp Resources Based On The Architecture Design And Features Aligned With Business Objectives
- Monitor Resource Availability, Usage Metrics And Provide Guidelines For Cost And Performance Optimization
- Assist It/Business Users Resolving Gcp Service Related Issues
- Provide Guidelines For Cluster Automation And Migration Approaches And Techniques Including Ingest, Store, Process, Analyse And Explore/Visualise Data.
- Provision Gcp Resources For Data Engineering And Data Science Projects.
- Assistance With Automated Data Ingestion, Data Migration And Transformation(Good To Have)
- Assistance With Deployment And Troubleshooting Applications In Kubernetes.
- Establish Connections And Credibility In How To Address The Business Needs Via Design And Operate Cloud-Based Data Solutions
Key Responsibilities / Tasks :
- Building complex CI/CD pipelines for cloud native PaaS services such as Databases, Messaging, Storage, Compute in Google Cloud Platform
- Building deployment pipeline with Github CI (Actions)
- Building terraform codes to deploy infrastructure as a code
- Working with deployment and troubleshooting of Docker, GKE, Openshift, and Cloud Run
- Working with Cloud Build, Cloud Composer, and Dataflow
- Configuring software to be monitored by Appdynamics
- Configuring stackdriver logging and monitoring in GCP
- Work with splunk, Kibana, Prometheus and grafana to setup dashboard
Your skills, experience, and qualification :
- Total experience of 5+ Years, in as Devops. Should have at least 4 year of experience in Google could and Github CI.
- Should have strong experience in Microservices/API.
- Should have strong experience in Devops tools like Gitbun CI, teamcity, Jenkins and Helm.
- Should know Application deployment and testing strategies in Google cloud platform.
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Excellent understanding of Java
- Knowledge on Kafka, ZooKeeper, Hazelcast, Pub/Sub is nice to have.
- Understanding of cloud networking, security such as software defined networking/firewalls, virtual networks and load balancers.
- Understanding of cloud identity and access
- Understanding of the compute runtime and the differences between native compute, virtual and containers
- Configuration and managing databases such as Oracle, Cloud SQL, and Cloud Spanner.
- Excellent troubleshooting
- Working knowledge of various tools, open-source technologies
- Awareness of critical concepts of Agile principles
- Certification in Google professional Cloud DevOps Engineer is desirable.
- Experience with Agile/SCRUM environment.
- Familiar with Agile Team management tools (JIRA, Confluence)
- Understand and promote Agile values: FROCC (Focus, Respect, Openness, Commitment, Courage)
- Good communication skills
- Pro-active team player
- Comfortable working in multi-disciplinary, self-organized teams
- Professional knowledge of English
- Differentiators : knowledge/experience about
Why you should join us
- You will join the mission to create positive impact on millions of peoples lives
- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)
- You get to work in an accelerated learning environment
What you will do
- You will provide deep technical expertise to your team in building future ready systems.
- You will help develop a robust roadmap for ensuring operational excellence
- You will setup infrastructure on AWS that will be represented as code
- You will work on several automation projects that provide great developer experience
- You will setup secure, fault tolerant, reliable and performant systems
- You will establish clean and optimised coding standards for your team that are well documented
- You will set up systems in a way that are easy to maintain and provide a great developer experience
- You will actively mentor and participate in knowledge sharing forums
- You will work in an exciting startup environment where you can be ambitious and try new things :)
You should apply if
- You have a strong foundation in Computer Science concepts and programming fundamentals
- You have been working on cloud infrastructure setup, especially on AWS since 8+ years
- You have set up and maintained reliable systems that operate at high scale
- You have experience in hardening and securing cloud infrastructures
- You have a solid understanding of computer networking, network security and CDNs
- Extensive experience in AWS, Kubernetes and optionally Terraform
- Experience in building automation tools for code build and deployment (preferably in JS)
- You understand the hustle of a startup and are good with handling ambiguity
- You are curious, a quick learner and someone who loves to experiment
- You insist on highest standards of quality, maintainability and performance
- You work well in a team to enhance your impact
The expectation is to set up complete automation of CI/CD pipeline & monitoring and ensure high availability of the pipeline. The automated deployment environment can be on-prem or cloud (virtual instances, containerized and serverless). Complete test automation and ensure Security of Application as well as Infrastructure.
ROLES & RESPONSIBILITIES
Configure Jenkins with load distribution between master/slave Setting up the CI pipeline with Jenkins and Cloud(AWS or Azure) Code Build Static test (Quality & Security) Setting up Dynamic Test configuration with selenium and other tools Setting up Application and Infrastructure scanning for security. Post-deployment security plan including PEN test. Usage of RASP tool. Configure and ensure HA of the pipeline and monitoring Setting up composition analysis in the pipeline Setting up the SCM and Artifacts repository and management for branching, merging and archiving Must work in Agile environment using ALM tool like Jira DESIRED SKILLS
Extensive hands-on Continuous Integration and Continuous Delivery technology experience of .Net, Node, Java and C++ based projects(Web, mobile and Standalone). Experience configuring and managing
- ALM tools like Jira, TFS, etc.
- SCM such as GitHub, GitLab, CodeCommit
- Automation tools such as Terraform, CHEF, or Ansible
- Package repo configuration(Artifactory / Nexus), Package managers like Nuget & Chocholatey
- Database Configuration (sql & nosql), Web/Proxy Setup(IIS, Nginx, Varnish, Apache).
Deep knowledge of multiple monitoring tools and how to mine them for advanced data Prior work with Helm, Postgres, MySQL, Redis, ElasticSearch, microservices, message queues and related technologies Test Automation with Selenium / CuCumber; Setting up of test Simulators. AWS Certified Architect and/or Developer; Associate considered, Professional preferred Proficient in: Bash, Powershell, Groovy, YAML, Python, NodeJS, Web concepts such as REST APIs and Aware of MVC and SPA application design. TTD experience and quality control with Sonarqube or Checkmarx, Tics Tiobe and Coverity Thorough with Linux(Ubuntu, Debian CentOS), Docker(File/compose/volume), Kubernetes cluster setup Expert in Workflow tools: Jenkins(declarative, plugins)/TeamCity and Build Servers configuration Experience with AWS CloudFormation / CDK and delivery automation Ensure end-to-end deployments succeed and resources come up in an automated fashion Good to have ServiceNow configuration experience for collaboration
What you will get:
- To be a part of the Core-Team 💪
- A Chunk of ESOPs 🚀
- Creating High Impact by Solving a Problem at Large (No one in the World has a similar product) 💥
- High Growth Work Environment ⚙️
What we are looking for:
- An 'Exceptional Executioner' -> Leader -> Create an Impact & Value 💰
- Ability to take Ownership of your work
- Past experience in leading a team
As part of the engineering team, you would be expected to have
deep technology expertise with a passion for building highly scalable products.
This is a unique opportunity where you can impact the lives of people across 150+
countries!
Responsibilities
• Develop Collaborate in large-scale systems design discussions.
• Deploying and maintaining in-house/customer systems ensuring high availability,
performance and optimal cost.
• Automate build pipelines. Ensuring right architecture for CI/CD
• Work with engineering leaders to ensure cloud security
• Develop standard operating procedures for various facets of Infrastructure
services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)
• Perform & automate regular backups of servers & databases. Ensure rollback and
restore capabilities are Realtime and with zero-downtime.
• Lead the entire DevOps charter for ONE Championship. Mentor other DevOps
engineers. Ensure industry standards are followed.
Requirements
• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer
• B.E/B.Tech in CS or equivalent streams from institute of repute
• Experience in Azure is a must. AWS experience is a plus
• Experience in Kubernetes, Docker, and containers
• Proficiency in developing and deploying fully automated environments using
Puppet/Ansible and Terraform
• Experience with monitoring tools like Nagios/Icinga, Prometheus, AlertManager,
Newrelic
• Good knowledge of source code control (git)
• Expertise in Continuous Integration and Continuous Deployment setup using Azure
Pipeline or Jenkins
• Strong experience in programming languages. Python is preferred
• Experience in scripting and unit testing
• Basic knowledge of SQL & NoSQL databases
• Strong Linux fundamentals
• Experience in SonarQube, Locust & Browserstack is a plus
• At least 4 years of hands-on experience with cloud infrastructure on GCP
• Hands-on-Experience on Kubernetes is a mandate
• Exposure to configuration management and orchestration tools at scale (e.g. Terraform, Ansible, Packer)
• Knowledge and hand-on-experience in DevOps tools (e.g. Jenkins, Groovy, and Gradle)
• Knowledge and hand-on-experience on the various platforms (e.g. Gitlab, CircleCl and Spinnakar)
• Familiarity with monitoring and alerting tools (e.g. CloudWatch, ELK stack, Prometheus)
• Proven ability to work independently or as an integral member of a team
Preferable Skills:
• Familiarity with standard IT security practices such as encryption,
credentials and key management.
• Proven experience on various coding languages (Java, Python-) to
• support DevOps operation and cloud transformation
• Familiarity and knowledge of the web standards (e.g. REST APIs, web security mechanisms)
• Hands on experience with GCP
• Experience in performance tuning, services outage management and troubleshooting.
Attributes:
• Good verbal and written communication skills
• Exceptional leadership, time management, and organizational skill Ability to operate independently and make decisions with little direct supervision
- Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
- Familiarity with Python-related technologies and frameworks like Django or Pyramid.
- Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
- Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
- Familiarity with task queue frameworks like Celery or Pika is a plus.
- Source code management and Implementation of security best practices.
- Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
- Good understanding & implementation experience using 12-factor App principles
- Awareness of Cloud Security concepts
- Awareness of Information Security concepts and Best Practices

