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Senior Site Reliability Engineer
Senior Site Reliability Engineer
Interfaceai's logo

Senior Site Reliability Engineer

Shashikant MS's profile picture
Posted by Shashikant MS
5 - 8 yrs
₹20L - ₹35L / yr
Remote only
Skills
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
CI/CD
Infrastructure
Reliability

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

 

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

 

We are a fully remote team.

 

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

  • Designing, analyzing and troubleshooting large-scale distributed systems
  • Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
  • Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
  • Debugging and optimizing code and automating routine tasks
  • Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
  • Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
  • You will follow and write good code and solid engineering practices

 

Requirements

You can be a great fit if you are :

  1. Extremely self motivated
  2. Ability to learn quickly
  3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
  4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
  5. Passionate about the possibilities at the intersection of AI + Banking
  6. Worked in a startup of 5 to 30 employees
  7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
  8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
  9. Have a solid understanding of system availability, latency, and performance
  10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
  11. Strong System/network debugging skills
  12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
  13. Experience with setting up production-level monitoring and telemetry
  14. Expertise in Container management & AWS
  15. Experience with kubernetes is a plus
  16. Experience building CI/CD pipelines
  17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
  18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
  19. Ability to effectively articulate technical challenges and solutions.
  20. Proactive outlook for ways to make our systems more reliable
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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Interfaceai

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Raised funding

About

interface powered Intelligent Virtual Assistants or IVAs make every digital channel of an enterprise intelligent. With our IVAs, an enterprise can leapfrog its customer and employee experiences to voice and text-first based interactions. interface is a platform that can be integrated with your business to provide conversational assistance. With state-of-the-art technology at its core, it can help your business grow manifold.
Read more

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Shashikant MS
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Shakun Banthia

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  • Demonstrate strong oral and written communication skill

Additional information

Why join our team?

Culture and Growth: 

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  • Freedom to create your own success story in a high-performance environment.
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Benefits: 

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  • Gratuity payments
  • Claim Mobile/Internet expenses and Professional Development costs
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  • Flexible Work from Home policy - 2 days home p/w
  • International travel opportunities
  • Global annual meet up (most recent meetups have been held in Cancun and India  Thailand, Oct 2022. 
  • High quality equipment (Ergonomic chairs and 32’ screens)
  • Pet friendly offices
  • Creche Policy for working parents.
  • Paternity and Maternity leave. 
 

Stay connected with us on https://www.linkedin.com/company/blueoptima">LinkedIn or keep an eye on our https://www.blueoptima.com/careers">career page for future opportunities!

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  • Implementing & supporting CI/CD/CT pipelines at scale.  
  • Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
  • Extensive experience with Shell scripts (bash).  
  • Knowledge and practical experience of Jenkins for CI.  
  • Experienced in build & release management.  
  • Experience of deploying JVM based applications.  
  • Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
  • Knowledge of encryption technologies: IPSec, SSL, SSH. 
  • Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
  • DNS providing and maintenance.  
  • Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
  • Knowledge of app and server monitoring tools such as ELK/AppEngine. 
  • Excellent written, oral communication and interpersonal skills. 

 

Read more
A Health Tech Company headquartered in Toronto US.
A Health Tech Company headquartered in Toronto US.
Agency job
via Multi Recruit by Manjunath Multirecruit
Bengaluru (Bangalore)
5 - 8 yrs
₹15L - ₹25L / yr
Solution architecture
AWS Lambda
skill iconAmazon Web Services (AWS)
Amazon EC2
  • Degree in Computer Science or related discipline.
  • AWS Certified Solutions Architect certification required
  • 5+ years of architecture, design, implementation, and support of highly complex solutions (i.e. having an architectural sense for ensuring security and compliance, availability, reliability, etc.)
  • Deep technical experience in serverless AWS infrastructure
  • Understanding of cloud automation and orchestration tools and techniques including git, terraform, ARM or equivalent
  • Create Technical Design documents, understand technical designs and translate into the application requirements.
  • Exercise independent judgment in evaluating alternative technical solutions
  • Participate in code and design review process
  • Write unit test cases for quality check of the deliverables
  • Ability to work closely with others in a team environment as well as independently
  • Proven ability to problem solve and troubleshoot
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Excellent English communication skills are required

We are looking for a Solution Architect with at least 5 years’ experience working on the following to join our growing team:

 

  • AWS
  • Postgresql
  • EC2 on AWS
  • Cognito
  • and most importantly Serverless

 

You will need a strong technical AWS background focused on architecting on serverless (eg Lambda) AWS infrastructure. 

Read more
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