Business Development Executive

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Work Location: Chennai

Exp:3-6 yrs (Associate).

Notice:  Immediate to 30 days.

Required Skills: 

• Experience with Test Design/Execution with Tricentis (Tosca), Selenium Apptus
• Experreince with SAP Agile & Salesforce.
• Automation of Web Portal/Service.
• Framwork Creation, Script Creation and Maintainence.
• Managing requirment in terms of Automation.
• Ability to work individually and also in a team as and when required.
• writing and executing codes with respect to the software and its specifications.
• Maintaining test scripts inventories
• Able to create test plan/strategies for automated tests
• Creating required data for test cases

1. Collaborate with the team to develop design concepts and visual solutions.

2. Work with our draping software to create virtual draping experiences for our customers.

3. Assist in creating textile patterns and designs for our products.

4. Assist in video editing and video-making tasks to produce engaging promotional content for our brand

5. Apply your knowledge of digital marketing and Instagram marketing to strategize and execute effective social media campaigns that drive brand awareness and engagement.

6. Embrace design thinking principles to solve complex creative challenges and contribute innovative ideas to our design process.

7 Utilize Canva to develop aesthetically pleasing and visually appealing graphics for our online platforms and marketing materials.

Company description

AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions that solve business challenges and understands SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001 and 45001. We’re proud to employ some of the world’s most talented and best trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience and are experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021.

Headquartered in Slough, UK with offices in Chennai/Hyderabad/Pune/Milan & Aberdeen with teams across Europe and India.

See www.agcapps.com for more details.

Location: Chennai/ Hyderabad/ Bangalore

Position

We are looking for a talented Senior SAP FICO S/4HANA Functional Consultant (Finance & Controlling with PS Experience) ideally with exposure in the Oil and Gas/Energy Natural Resources sector OR Automobile sector with a strong leadership focus. Qualified candidates will work on implementation and support projects. The SAP Finance and Controlling (FICO) Senior Consultant will work with clients to understand their finance business processes and accounting practices, analyzing and translating those requirements to enhance support and facilitate effective solutions, using their business process knowledge and SAP FICO Technical Knowledge. They will assist clients in the implementation, configuration, and support of SAP Functionality. Strong SAP Finance and Controlling skills and S4/HANA implementation experience is required, in areas such as Business Partners, Currency settings, New Fixed Assets, parallel and extension ledgers and Fiori Apps. Additionally, experience of working on an SAP S/4 conversion project, understanding of Central Finance and its application in the HANA landscape would be advantageous as well as experience in Profitability Analysis (COPA), Product Costing, Opentext (VIM), Joint Venture Accounting (JV), or Project Systems (PS) is required. 

Key responsibilities

• Liaise with clients to provide them with full life-cycle project implementation consulting expertise including assessments, blueprinting, configuration, testing, data migration and go-live stabilization.
• Liaise with client to prepare and facilitate assessment/blueprint workshops to analyse clients’ business requirements. Consultant must be able to define the SAP Blueprint by embedding the Business processes and Standard SAP best practices for existing software, hardware, and network provision.
• Examines existing business models and flows of data, and designs functional specifications and test plans for new systems to meet clients’ needs.
• Write detailed functional mapping to SAP applications, functional gap analysis, detailed blueprint design and process documentation, and detailed functional specifications for any custom development. This includes integration points with other SAP modules such as MM (Materials Management), SD (Sales and Distribution) and PS (Project Systems)
• Prepare summary level presentations and facilitate future and emerging state system design and process workshops to obtain client acceptance.
• Perform and/or oversee, configuration of SAP applications, creation of unit test scripts,and execution of unit tests.
• Train client staff on design, application functions and configuration to implement new systems.
• Create and/or support creation of integration/user acceptance test scenarios and scripts, as well as facilitate and provide direct support for user testing.
• Create and/or support creation of Data Migrations scripts and templates, and assist or perform the Data Migration.
• Create and/or support creation of cut over plan, as well as facilitate and provide direct support for production migration and go-live stabilization.
• Provide status updates on assigned work to management and, when required, act as a project manager on small to medium-sized projects. Provide consulting services on both new implementations and existing support projects.
• Complete the necessary training with regards to ISO 9001, 14001 and 45001 and be continually engaged via their work and be more focused and integrated with helping the company succeed in achieving ISO standards of 9001,14001 & 45001 .
• Strive to be aware of processes and procedures to fulfil and adhere to requirements as required under the ISO 9001, 14001 and 45001
• Responsibility for reporting, monitoring measurement, nonconformity and corrective action with regards to ISO 9001, 14001 and 45001

Qualifications/Experience

• Educated to degree level, or relevant accounting or business administration qualification, or applicable work experience would be advantageous.
• SAP S/4HANA implementation experience required. Project references must be verifiable.
• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Experience of undertaking feasibility studies for major IT developments incorporating costs and benefits and present proposals to clients.
• Experience of assisting clients in the implementation, configuration, and support of SAP Functionality.
• Strong communication in English language and good interpersonal skills.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.
• Experience of examining existing business models and flows of data and designs functional specifications and test plans for new systems to meet clients’ needs.
• Experience of working closely with clients to implement new systems. Mentor and/or oversee other consultants assigned to the project.
• Experience in a Utility / Oil & Gas sectors would be an asset. 

Infovenz is looking for a full stack web application developer who possess strong knowledge in web application development and a passion to build innovative enterprise applications using PHP framework technologies preferably in CodeIgniter and Laravel. You will create new applications from scratch, enhance existing systems and provide user support. You will be a part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, through developing, testing and launching.

Infovenz offers strong learning platform and leadership opportunities to our software developers. Infovenzians will be rewarded and may get opportunity to be transferred to our overseas clients and be a part of their local team.

• Write a clean, secured and high standard PHP code.
• Work with clients to understand and analyze the requirements and implement the functionalities accordingly.
• Manage and deliver the projects from conceptualization, visualization to technology, mapping and final execution.
• Handle complicated programming logics and deliver quality work within the time-line
• Optimize back-end code, database queries and functions through Code Review and Project Review Sessions.
• Create APIs and interlink with backend systems
• Perform rigorous Unit and Integration testing and ensure the system is bug free.
• Follow the organization best practices and adhere to coding standards in all phases of the development lifecycle
• Improve the technical competence of the team through training & development (Team Lead)
• Provide accurate estimates for deliverables and be committed to the deadlines through follow-up of tasks with team members (Team Lead)
• Passionate to learn new skills and able to adapt to latest technologies quickly.

Job Requirements

• Minimum 2 years of work experience in handling business web applications.
• Candidates with higher experience and relevant skills will be considered for lead roles
• Strong knowledge in PHP frameworks such as CodeIgniter (CI) or Laravel
• Strong knowledge in HTML, CSS, JavaScript, JQuery, Ajax, JSON and responsive design
• Having knowledge in NodeJS, Angular, ReactJS and other technologies is advantageous but not mandatory.
• Good knowledge in SQL programming and writing store procedures.
• Prior knowledge or able to quickly adapt to MS SQL Server
• Able to contribute as a team member and individually.
• Good knowledge of version control tools (Bit Bucket or GIT) and coding standards
• Having knowledge in system design and architect is a plus.
• Knowledge in RESTFUL web API services
• Excellent troubleshooting, interpersonal and communication skills
• Experienced or interest to learn other programming languages (eg. .Net) or other technologies (Mobile Programming) is an added advantage.

• Willing to stretch from regular work hours if needed to meet the project time line.
• Degree in Computer Science, Engineering or a related field

CTC: Competitive package will be offered based on experience, knowledge and track records

Working Days:  5 Days work week

Location: Preferably Trichy but open to any location within Tamil Nadu and Bangalore.

Are you a hands-on, flexible contributor who is comfortable operating in a fast-paced relationship culture? Then read on:

What you need to have:

We are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, compensation, and benefits.

Required Skills :-

Knowledge of MVC Frameworks - Laravel is a must

Previous working experience as a PHP / Laravel developer for 1 or 2 year(s)

Basic JavaScript, HTML5, and CSS3 Bootstrap

A web application development background

OOP principles

Experience with Relational Databases like MySQL

Problem-solving skills.