Client Growth Partner

● The individual will have the vision and drive necessary to develop and lead our design team, both creatively and commercially.

● The role demands regular interaction & management of internal teams (Designers Developers, Business Development), external stakeholders (Clients & Vendors), and direct reporting to Management (Directors).

● With experience in managing people, he/she will enjoy being involved in the day to day whilst maintaining the ability to consider the bigger picture.

Responsibilities:

● Work with principal stakeholders & decision makers in client organizations to understand their Business/Organization Goals, User/Customer Behavior, and create Design Roadmaps & Strategies

for their Services & Products.

● Collect & analyze Business Requirements, create Design briefs & proposals, convert sales inquiries into projects.

● Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation.

● Lead the Design Studio & projects to on-time and quality delivery as agreed by the client.

● Guide excellent design delivery, with thorough understanding of UX & UI Design.

● Work closely with Frontend & backend development, Content & Communication, Digital

Marketing and other teams to ensure the success of the projects.

● Raise and negotiate issues and risks with senior management of the client.

● Manage profitability of the projects & design studio.

● He/she needs to guide team members well and facilitate their constant learning in the organization.

● Stay up-to-date with latest achievements, best practices and trends in design.

● Establish best practices and design-thinking processes across the organization.

Expectations:

● Minimum 10+ years of core UX & UI Design experience.

● At least 3 years of experience leading and managing a small to medium design team (20 to 40 Members).

● Should have led at least 12 product design client projects hand-on, involving UX & UI Design teams, Front end development teams.

● Should have led & delivered at least 3 client projects in CX or Service Design.

● Experience in UX & UI Design for web, mobile & TV.

• Maintaining cleanliness and organization within office premises
• Delivering and retrieving documents as required by staff
• Handling office maintenance tasks such as restocking supplies
• Assisting with office clerical duties including filing and photocopying
• Preparing and serving beverages to office staff and visitors
• Managing the disposal of waste and recycling practices
• Supporting staff with various tasks and errands as needed

• Setting a vision for how technology will be used in the company
• Ensuring that technological resources meet the company's short and long-term needs
• Outlining the goals for research and development
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Setting up of CI/CD pipelines to automate deployments at various stages, dev to staging to production at scale
• Setting up of APMs and integration with Slack to monitor the distributed system’s health in real-time
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook
• Managing technology budgets and time frames
• Staying on top of technology trends and developments

Desired Candidate Profile

• 8-12 years of overall experience
• 5+ years of experience in managing a self-organizing, high growth team
• 3+ years of experience as a developer
• Hands-on experience with MERN Stack
• Hands-on with Vue.js, AWS, and AWS Lambda implementation, Serverless Architecture, Microservices Architecture, MongoDB, MySQL, PHP (Laravel)
• Knowledge of scaling high traffic apps using Heroku/EBS etc.
• DevOps knowledge
• Working knowledge of Data Warehousing and CDP platforms

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Job descriptions

Team Lead Full stack developer

Born at MIT, GeniusMesh is an executive networking, career coaching and recruitment platform. We are building our offshore team to support our growth. The lead full stack developer has a range of responsibilities from shaping and implementing strategic products to ensuring that we stay on the leading edge of technology. Responsible to contribute across the technology stack, from database and DevOps infrastructure that supports continuous deployment, to application development.

•  
• Designs the overall technical architecture of the product
• Mentors and coaches the technical team, specifically with pair programming and code reviews
• Engages in coding to help the team to develop the solution and solve all surfacing problems at hand. Identifies and removes technical impediments
• Provides technical training and guidance to other developers
• Works with product owner to align the roadmap with strengths and opportunities with the technical stack
• Constantly looks for improvement in solving technical problems and designing the solutions, not afraid to discuss with passion resolutions
• Provides the team with a roadmap for implementing agile software engineering practices for higher code quality
• Shares responsibility with Product Owners for building reusable and scalable components

• Master's Degree in Information Technology, Computer Science, or a related discipline or graduate from a top school
• Minimum 6+ years of software development experience
• Seen as an expert within the technical components of the domains/products/journeys
• Can make architecture decisions at a team and product level
• Experience working on projects that span multiple organizations and business units
• Experience in building and scaling SaaS solutions
• Agile Development experience (XP, Continuous Integration, Continuous Delivery), with Solution Architect experience
• Strong communication experience with the ability to assist in aligning organization on complex technical decisions
• Must be a creative thinker and can recognize and solve problems by thinking outside the box
• Required Technical Experience: React, JavaScript, CSS, Nodes.js, RESTFUL APIs, GitHub, HTML
• Preferred Technical Experience: TDD, Jira, AWS (Elastic Beanstalk), Python, Express.js, BDD
• Ability to write quality unit tests and integration tests
• Understanding of repeatable automated processes for building the application, testing it, documenting it, and deploying it at scale
• An awareness of security concerns is very important, as each layer presents its possible vulnerabilities
• Willing to get hands dirty in various tools and technologies
• Must have entrepreneurial mindset, willing to roll up the sleeve to make things happen
• Must be willing to work in a fast paced environment.