We at BitClass are looking for a Sr Product Manager to build the product management function at BitClass and be responsible for end to end product delivery.
We are looking for someone who has a few solid years of experience in product management across B2C companies.
Looking for people who are extremely good with thinking product specs, getting things live in quick time without compromising on the value. Looking for people with extremely strong logical reasoning, designing workflows.
This is as Entrepreneurial as a role can get at a startup and we are only looking for people who believe in what we are trying to do, are supremely vested in what we are building at BitClass and have a very very high sense of ownership.
What we offer in return is a chance to build something magical, generation defining, global product right from the very heart of Namma Bengaluru.
Can't wait to speak with you !
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Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
as Postgres, MySQL or MongoDB. Candidates must have an understanding of Microservices and deploying of applications to cloud infrastructure such as AWS, Azure or GCP using git, Docker and
CI/CD pipelines. Candidates must be open to learning new technologies and must be problem solvers.
The job being offered is with a leading Indian Bank as a Client-side deployment where the candidates would be working directly at the Client’s location, reporting directly to the Client’s team leads. The job entails working on exciting new projects at scale.
Job Profile
A NodeJs developer will be required to deploy and maintain network applications. Manage the exchange of data between servers and users, develop back-end components, and connect applications with other web services. Will also act as a support front-end developer by integrating web-based applications in Angular. With good hand's on experience in Rational Database i.e. MySQL & PostgreSQL.
Desired Candidate Profile
- Minimum 3+ years experience on Node JS
- Mandatory experience of 2 years in Angular 2 & above
- Experience on Bootstrap or any other JS Framework
- Very good knowledge of rational databases MySQL & PostgreSQL
- Good Knowledge of MongoDB.
- Excellent on web technologies including HTML, CSS, JavaScript, AJAX jQuery
- Experience in common third-party APIs
- Strong debugging skills
- Strong analytical skills and problem-solving aptitude
Excellent English writing and speaking skills are a must
Annual CTC : INR. 5,00,000/- to INR. 10,00,000/-
Expert in configuration, deployment and management of Switches, Routers (Cisco, Arista, Juniper) | ||||||||||||
Design, implement and support multi-site colocation DC Network architecture, ensuring that it meets the business requirements and performance goals | ||||||||||||
Prior experience in designing and maintaining LAN/WAN/MPLS/ISP networks | ||||||||||||
Provide technical assistance with the design, installation, operation, and maintenance of DC Network & Remote/Branch Networks | ||||||||||||
Working with infrastructure teams to maintain standards for critical infrastructure, across Server and Network Security/networking devices | ||||||||||||
Implement, manage, monitor, and upgrade security systems for the protection of the organizations data, systems, and networks | ||||||||||||
Ensure that the organization's data and infrastructure are protected by enabling the appropriate security controls | ||||||||||||
Analyze security systems and seek improvements on a continuous basis | ||||||||||||
Responding to all system and/or network security breaches. | ||||||||||||
Participating in Incident and Change management process. | ||||||||||||
Daily administrative tasks, reporting and communication with the relevant departments in the organization. | ||||||||||||
Acting as a SPOC for all network related issues. | ||||||||||||
Respond to incidents raised by Ops/Support Team | ||||||||||||
Participate at 24/7 rotation for troubleshooting Critical incidents related to Network and Security | ||||||||||||
DataCenter Network Up time tracking | ||||||||||||
Cloud connectivity check as well as site to site tunnels creation to access resources directly from office network. | ||||||||||||
Networking devices LifeCycle Management Key Skillset required:
|
- 3+ yrs of Hands-on experience in .NET technologies
- Experience in Javascript, JQuery, SQL Server, OOAD, SOLID Principles, Design Patterns, UML Models, Typescript, ES6+, HTML, SCSS, Angular or experience with AngularJS, Vue, Aurelia, React
- Experience with client-side Stores, Routing, Promises/Observables, Cross-Browser Compatibility
- Experience with design frameworks like Material or Bootstrap
- Experience in the building of software architecture and design artifacts
- Experience in code management/repositories (GIT, Azure DevOps, etc)
- Experience deploying products leveraging Continuous Integration (CI) and Continuous Delivery (CD) pipelines
- Experience designing, developing and maintaining a customer-facing, cloud-based, production software system using AWS and/or Microsoft Azure
Responsibilities :
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Work with development teams and product managers to ideate software solutions
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Maintenance of Node.js Backend
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Working with MongoDB to create various features
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Troubleshoot, debug and upgrade software
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Create security and data protection settings
Requirements :
-
Proven experience as a backend developer in Node.js or similar role
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Experience developing desktop and mobile applications
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Familiarity with common stacks
Requirements :
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Hands on experience building end to end systems
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Minimum 1 yrs of experience with Javascript, Node.js and Mongo.DB
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Good architectural & design skills
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Strong coding, data structures and algorithms
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The ability to own end to end responsibility - right from requirement to release
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The ability to produce bug-free and production grade code
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Experience and fine understanding of cross browser front end development issues
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Exhibit a deep understanding of server virtualization, networking and storage ensuring that
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The solution scales and performs with high availability and uptime
Responsibilities: Developing the latest user facing features using React.js Designing a modern highly responsive web - based user interfaceBuilding reusable components and front - end libraries for future use Translating designs and wireframes into high - quality codeLearn and understand user interactions Optimising components for maximum performance across a vast array of web - capable devices and browsers
Coordinating with various teams working on distinct layers.As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive
Freshers are welcome. stipend : 5K
Non - technical skills: Team player Excellent time
management skills Great interpersonal and communication skills.
- Provide consultation and review all outgoing critical customer communications.
- Apply DevOps thinking in bringing the development and IT Ops process, people, and tools together within the company in order to increase the speed, efficiency, and quality.
- Perform architecture and security reviews for different projects, work with leads to develop strategy and roadmap for the client requirements. Involve in designing of the overall architecture of the system with another leads/architect.
- Develop and grow engineers in DevOps technology to meet the incoming requirements from the business team.
- Work with senior technical team to bring in new technologies/tools being used within the company. Develop and promote best practices and emerging concepts for DevSecOps and secure CI/CD. Participate in Solution Strategy, innovation areas, and technology roadmap.
Key Skills:
- Deals positively with high levels of uncertainty, ambiguity, and shifting priorities.
- Ability to influence stakeholders as a trusted advisor across all levels, including teams outside of shared services.
- Ability to think outside of the box and be innovative by keeping abreast of new trends, identifying opportunities to bring in change for business benefit.
- Implementing CI (Continuous Integration) and CD (Continuous Deployment). Have Good exposure to CI & Build Management tools like Jenkins Azure DevOps GitHub Actions Maven Gradle and etc
- Deployment and provisioning tools (Chef/Ansible/Terraform/AWS CDK etc)
- Docker Orchestration tools like Kubernetes/Swarm etc
- Good hands-on knowledge of automation scripting Python Shell Ruby etc
- Version Control for Source Code Management (SCM) tool: GIT/Bitbucket and etc
- Expertise in Linux based systems like Unix Linux Ubuntu and also manage security systems Linux file system permission etc
- Container Orchestration tool: Kubernetes Swarm Meso Marathon Docker Writing Docker file Docker compose
- Expertise in managing Cloud resources and good exposure to Docker
- Public/Private/Hybrid cloud: AWS /Microsoft Azure/ Google Cloud Platform etc
- Extensive experience with cloud services elastic capacity administration and cloud deployment and migration.
- Good to have knowledge of tools like Splunk, New Relic, PagerDuty, VictorOps
- Familiarity with Network protocols and elements - TCP/IP HTTP(S) SSL DNS Firewall router load balancers proxy.
- Excellent in creating new and improve existing workflows within the agile software development lifecycle.
- Familiar with incident and change management processes.
- Ability to effectively priorities work with fast-changing requirements.
- Troubleshoot and debug infrastructure Network and operating system issues.
- Resolve complex issues in scenarios like resource consumptions server performance backup strategy Scaling.
- Investigate and perform Root Cause Analysis on users' reported issues and provide a workaround before implementing a final fix.
- Monitor servers and applications to ensure the smooth running of IT Architecture (Applications Services Schedulers Server Performance etc)
Design Skills:
- Interpret and implement the designs of others adhering to standards and guidelines
- Design solutions within their area of expertise using technologies that already exist within Tesco
- Understand the roadmaps for their area of Technology Design secure solutions
- Design solutions that can be consumed in a self-service manner by the engineering teams
- Understand the impact of technologies at an enterprise-scale innovation
- Demonstrate knowledge of the latest technology trends related to Infrastructure
- Understand how Industry trends impact their own area
- identify opportunities to automate work and deliver against them
This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.
Responsibilities include:
- Develop automated test cases on a day-to-day basis
- Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
- Train team members on tool use and test automation tools, practices, techniques and best practices
- Communicate cross-functionally throughout the engineering organization
- Continuously monitor and boost test coverage across the product
Minimum Job Qualifications:
- Bachelor’s degree or better in CS or related field, with 5+ years experience in software test.
- Exposure to best practices in SQA including code reviews, debugging, troubleshooting and CI processes
- Experience in front-end (UI/Web) automation using Java ,Appium or any other app automation testing tool or Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
- Excellent communications and technical presentation skills
- Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
- Some experience/comfort with working in a Linux/Unix environment
- Excellent analytical, problem-solving, troubleshooting skills.
Preferred (Bonus) Qualifications:
- Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
- Experience with whitebox testing, code reviews, SDK testing
- Experience with performance testing, stress testing, and advanced aspects of system testing automation.
- Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).
● 4+ years experience in JavaScript for Scripting and UI Automation Script.
●Strong experience in working with Protractor, Super test - Mocha.
●Experienced in SQL for DB scripting and DB Operation and good knowledge in SQL Server management studio.
●Hands-on with API Automation testing using any decent tool like is by.
●Experienced in GitHub, Jenkin, TeamCity and Knowledge on Jira.
●The ability to build automation frameworks from scratch and being confident to manage all aspects of the framework
●Exposure to/working knowledge of the Agile Methodology (e.g. Kanban, Scrum)