Product Designer

Job Title: Senior Automation Engineer (API & Cloud Testing)

Job Type: Full-TimeJob Location: Bangalore, Pune

Work Mode:Hybrid

Experience: 8+ years (Minimum 5 years in Automation)

Notice Period: 0-30 days

About the Role:

We are looking for an experienced Senior Automation Engineer to join our team. The ideal candidate should have extensive expertise in API testing, Node.js, Cypress, Postman/Newman, and cloud-based platforms (AWS/Azure/GCP). The role involves automating workflows in ArrowSphere, optimizing test automation pipelines, and ensuring software quality in an Agile environment. The selected candidate will work closely with teams in France, requiring strong communication skills.

Key Responsibilities:

Automate ArrowSphere Workflows: Develop and implement automation strategies for ArrowSphere Public API workflows to enhance efficiency.

Support QA Team: Guide and assist QA engineers in improving automation strategies.

Optimize Test Automation Pipeline: Design and maintain a high-performance test automation framework.

Minimize Test Flakiness: Identify root causes of flaky tests and implement solutions to improve software reliability.

Ensure Software Quality: Actively contribute to maintaining the software’s high standards and cloud service innovation.

Mandatory Skills:

API Testing: Strong knowledge of API testing methodologies.

Node.js: Experience in automation with Cypress, Postman, and Newman.

Cloud Platforms: Working knowledge of AWS, Azure, or GCP (certification is a plus).

Agile Methodologies: Hands-on experience working in an Agile environment.

Technical Communication: Ability to interact with international teams effectively.

Technical Skills:

Cypress: Expertise in front-end automation with Cypress, ensuring scalable and reliable test scripts.

Postman & Newman: Experience in API testing and test automation integration within CI/CD pipelines.

Jenkins: Ability to set up and maintain CI/CD pipelines for automation.

Programming: Proficiency in Node.js (PHP knowledge is a plus).

AWS Architecture: Understanding of AWS services for development and testing.

Git Version Control: Experience with Git workflows (branching, merging, pull requests).

Scripting & Automation: Knowledge of Bash/Python for scripting and automating tasks.

Problem-Solving: Strong debugging skills across front-end, back-end, and database.

Preferred Qualifications:

Cloud Certification (AWS, Azure, or GCP) is an added advantage.

Experience working with international teams, particularly in Europe.

Position - HR 

Experience - 1-2 Years

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

What we want you to do

• This role will comprise 70% TA & 30% of either functions (Admin/HR-Ops/Employee Engagement) depending upon the candidates skill set..
• Work with different department heads to understand the hiring requirement 
• Curate Job posts on Various platform 
• Recording keeping of resumes
• Maintain database of candidates
• Screen Resume as per requirement of the role. 
• Speaking to potential candidates & explaining them the JD
• Schedule Interviews via online meeting portals or face to face interviews.
• Ensure timely feedback from the interview panels. 
• Keep good rapport with the candidates.
• Closing the hiring process

What are we looking in you

• Graduate or PG degree in Human Resources Management or a relevant field
• Prior experience as an HR Recruiter
• Sound knowledge of all HR processes (e.g. recruitment, training, talent management ,etc.)
• Experience with resume databases and ATS
• Sound knowledge of the end to end recruitment process.
• Strong verbal as well as written communication skills. Good proficiency in English. 
• Exceptional time-management and organizational skills

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job description:

Responsible for developing high quality software for automotive/multimedia products, and

building deep understanding in cutting-edge technologies

Follow software development life cycle, industry standard processes, and work closely with

customers and partners

Basic eligibility criteria:

1. experience in embedded systems platform/middleware development in

Linux/Android

2. Proficient in C/C++/Java and OOPS concepts

3.Hands-on experience in multi-threaded programming, IPC's and OS concepts

4. Hands-on experience in at least one of the following: Automotive domain, Android

programming, Multimedia frameworks

5. Candidate should be self-motivated and a go-getter who can quickly learn new things to solve

real-world programming challenges

Desirable skills:

1. Expertise in Android frameworks, JNI, AIDL and HIDL

2. Epertise in automotive infotainment technologies like Apple CarPlay, Android Auto,

Bluetooth, WiFi, Multimedia, etc

3. Expertise in multimedia or audio/video frameworks like Android Media, gstreamer, alsa,

openssl, openmax, etc

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential