Data Analyst

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

· Write effective and scalable code in Ruby

· Build back-end components for web applications

· Test applications for performance, responsiveness, and security

· Review and debug junior developers’ code

· Integrate data storage and data processing solutions

· Build, install, and share gems and plugins

· Create automated test scripts

· Improve and maintain applications after deployment

· Coordinate with team members who work on different layers of infrastructure

Job Details*

We're a Saas startup and are looking for a passionate UI/UX cum Product Designer to join our team in order to assist with UI/UX design. We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

- Able to work in good coordination with production managers and engineers.

- Capable of generating new ideas.

- Should have hands-on experience with Photoshop and Illustrator.

- Should have experience with logo design, corporate brand identity design, web UI design, app UI design.

- Identify and troubleshoot UX problems.

- Discuss the idea with the internal team.

- Knowledge about style standards on fonts, colors, and images.

- Develop UI mockups and prototypes.

Join us and watch your designs come to fruition. We'll let your creative ideas truly come to life!

Job Summary*

We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

Job Responsibilities

✓ Perform the role of Technical Lead on assigned projects to drive solution design (especially backend) and API services development.

✓ Be the thought leader and champion for above mentioned technologies.

✓ Drive technical analysis for new projects including planning and driving proof-of-concepts, if needed.

✓ Drive tasks related to backend development by providing architectural and technical leadership to mid-tier and database developers.

✓ Conduct peer reviews as the lead into Git to confirmed that developed code meets acceptable standards and guidelines.

✓ Work closely with the rest of the leads, mid-tier development, front-end developers, database developers, etc. to ensure end-to-end integrity of the solution being developed.

✓ Work closely with the rest of the tech leads and senior engineering leadership team to ensure reuse where applicable to increase productivity and throughput.

✓ Conduct technical interview to staff open positions in the backend team.

✓ Delegate work and assignments to team members

✓ Collaborate with their team to identify and fix technical problems

✓ Analyze users' needs and then finding applications to serve them

✓ Drive assigned tasks related to SOC 2 certification and ensure compliance to defined controls for areas under lead’s purview.

✓ Guiding their team through technical issues and challenges

✓ Prepare Technical design documents which would help the team to understand the technical flow

✓ Active participation in customer calls especially discussions related to Technical/Architectural and provide inputs.

Required Experience: 

✓ Backend Lead around 14 years of experience

✓ Server less Computing Architecture

✓ NodeJS, MySQL, Jenkins, Python, GitLab Technologies

✓ Good knowledge of AWS Cloud

✓ Full cycle AWS implementation experience

✓ Project experience in development and maintenance support for AWS web service and Cloudbased implementations

✓ Experience leading teams of up to 10 + professionals

Ability to manage multiple tasks and projects in a fast-moving environment 

Educational Qualifications: 

Engineering graduate or B. Tech/MCA with relevant major subjects like Computer Science

We are looking for a Software Development Engineer (Java Backend) to join our team! As a key member of our engineering team, you will be responsible for the end-to-end development and delivery of our products.

Diverse Hiring: SDE 3 (Java Backend) | 5-8 Y | Bangalore WFO | Females Only |

Prefer qualified candidates from Premium Institutes - NIT / IIT / IIIT / REC / BITS / REC with relevant working from Products / Unicorns alike Flipkart, Amazon, CRED, Swiggy, Zomato, Jupiter, Blinkit, OYO, Ola, Uber, Pine Labs, PayTM,

Scope Of Work:

Design, develop, deliver & maintain highly-scalable, cloud-native products, working with product and design teams.

Ability to ship to production in small testable pieces of code, in quick iterations

A good grasp of scalable software development, with a DevOps mindset

Providing people and technical leadership to your engineering teams

Support in developing and managing companies IT infrastructure

Participate in the hiring of world-class engineers and grow the engineering team

Required Skills & Qualifications:

Must have a deep understanding of both development and operations processes, as well as a strong technical background.

5+ years of experience developing software products - Java.

Demonstrable experience in leading software teams by example.

KEY RESPONSIBILITIES WILL INCLUDE:

• Participating in the entire product lifecycle (analyze, develop, test, release, and support.
• Contributing to research for new web and mobile technologies and recommend solutions to improve interface designs and interactions
• Testing, debugging, and fine-tuning to optimize the application’s performance.
• Designing intuitive applications to enhance users’ experiences.

DESIRED SKILLS AND EXPERIENCES:

• 2+ year experiences of mobile/web application development and system integration.
• Must be a skilled programmer with knowledge of coding best practices and ability to produce highly readable and maintainable code.
• Management and support of Google Play Store and Apple App Store.
• Experience in API development and integration with third-party APIs
• English communication is required. Great communication skills to coordinate across technical teams and business stakeholders.
• Creative, detail-oriented, and with good problem-solving skills
• Ability to collaborate with and lead other development team members.
• Ability to work in multiple projects and thrive in a fast-paced environment
• Candidate must possess at least a bachelor's degree or Post Graduate Diploma in Computer Science/Information Technology or equivalent.
• Specialization in IONIC must.

KNOWLEDGE OR EXPERTISE IN THE FOLLOWING ARE AN ADVANTAGE:

• Specialization in HTML5, CSS3, jQuery, and JavaScript.
• Experience with web service integration (REST, JSON, XML).
• Experience or knowledge with Git, Gitlab, GitHub is a plus.

SRE - Tech Lead (DevOps):

Location: Permanent Work From Home Option
Notice: Candidates with a notice period of 30 days and less and preferred

SRE-DevOps- Tech Lead - JD:

Srijan is hiring for Site Reliability Engineering (SRE), We are looking for SRE/DevOps- Tech Lead or Sr. Tech Lead with strong automation skills and a good understanding of how to build & run secure & reliable platforms for cloud-native applications. Please find below the detailed job description and kindly go through the same for reference:-

Minimum Experience: 6+ years in DevOps/SRE

Permanent WFH option

Job Description:-

The focus of this role is to build scalable, resilient, secure infrastructure for cloud-native applications whilst automating every mundane task you could think of and build observability dashboards, set up alerts, etc to provide optics to relevant stakeholders. In a nutshell: “You are keepers of Production environments”. You must be a problem solver with the ability to multitask and come with strong collaboration and communication skills.

Key Responsibilities:-

• Proactively monitor and review application performance

• Handle on-call and emergency support

• Ensure software has good logging and diagnostics

• Create and maintain operational runbooks

• Contribute in Solution Designing and evaluating Technical Debt

• Set right practices for Well-Defined Architecture & to minimize toil.

• Own SLI, SLO configuration as per Error Budget

• Maintain production services through measuring and monitoring availability, latency, and overall system health.

• Practice sustainable incident response and blameless postmortems.

• Not be afraid to contribute changes back to the Software engineering team to improve the systems.

• Managing the delivery pipeline into production.

• Able to mentor junior members on regular basis

• Troubleshooting issues with web applications

• Understanding of security principles and best practices

• Ensuring that critical data is backed up

• Configuration of monitoring systems including infrastructure monitoring and Application Performance Monitoring systems such as New Relic.

• Ensuring that web application infrastructure is built

• Ability to act as Customer Technical Advocate and negotiate well with peers on technical fronts.

• Flexible enough to work in different Shifts for hyper business requirement

• Ability to handle multiple global clients on tech front and generate desired reports to represent health of SRE Delivery.

Skills/Experience:-

• A key skill of a SRE Tech Lead is that they have a deep knowledge of the application, the code, and how it runs, is configured, and scales. That knowledge is what makes them so valuable at also monitoring and supporting it as site reliability engineers.

• System administration, security, and networking

• The SRE Tech Lead expected to have a good understanding of system administration (Linux or Windows) and networking.

• Essential commands

• User and Group Management

• Knowledge of networking concepts (DNS, TCP/IP, and Firewalls)

• Service Configuration

• Storage Management

• Good grasp of fundamental security concepts

• Good understanding of infrastructure as code principles.

• Knowledge of a scripting language such as Bash

• Ability to configure infrastructure using a Configuration Management technology such as Puppet, Chef, or Ansible.

• Familiarity with Jenkins or any other CI/CD tool

• Proficiency in a high-level programming language such as Python or Go.

• Understanding of container technologies such as Docker, Kubernetes

• 2 yrs+ hands on experience with container orchestration technologies such as ECS, EKS, AKS or Kubernetes would be beneficial.

• Use Terraform and other IaC to deploy cloud infrastructure.

Cloud technologies:-

• Experience designing available, cost-efficient, fault-tolerant, and scalable distributed systems on AWS/Azure

• Hands-on experience using compute, networking, storage, and database AWS/Azure services

• Hands-on experience of 4 yrs+ with AWS/Azure deployment and management services

• Ability to identify and define technical requirements for an AWS/AZURE-based application

• Ability to identify which AWS/AZURE services meet a given technical requirement

• Knowledge of recommended best practices for building secure and reliable applications on the AWS/AZURE platform

• An understanding of the AWS/AZURE global infrastructure

• An understanding of network technologies as they relate to AWS/AZURE

• An understanding of security features and tools that AWS/AZURE provides and how they relate to traditional services

• Experienced in C# MVC
• Should have good knowledge in JavaScript, SQL, RDBMS Concepts and Microsoft .NET
• Framework, practical implementation of Object Oriented Concepts, N-Tier Architecture
• development and understanding of JSON, XML, SOAP.
• Good hands-on coding skills in Java Script, Ajax, C#, ASP.Net, jQuery
  Knowledge of working Android iOS mobile development would be added advantage
• Good communication and analytical skills are must.
• Candidates with experience will be preferred.