Community Manager

We are seeking a highly skilled Power Platform Developer with deep expertise in designing, developing, and deploying solutions using Microsoft Power Platform. The ideal candidate will have strong knowledge of Power Apps, Power Automate, Power BI, Power Pages, and Dataverse, along with integration capabilities across Microsoft 365, Azure, and third-party systems.

Key Responsibilities

• Solution Development:
• Design and build custom applications using Power Apps (Canvas & Model-Driven).
• Develop automated workflows using Power Automate for business process optimization.
• Create interactive dashboards and reports using Power BI for data visualization and analytics.
• Configure and manage Dataverse for secure data storage and modelling.
• Develop and maintain Power Pages for external-facing portals.
• Integration & Customization:
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, Azure services, and external APIs.
• Implement custom connectors and leverage Power Platform SDK for advanced scenarios.
• Utilize Azure Functions, Logic Apps, and REST APIs for extended functionality.
• Governance & Security:
• Apply best practices for environment management, ALM (Application Lifecycle Management), and solution deployment.
• Ensure compliance with security, data governance, and licensing guidelines.
• Implement role-based access control and manage user permissions.
• Performance & Optimization:
• Monitor and optimize app performance, workflow efficiency, and data refresh strategies.
• Troubleshoot and resolve technical issues promptly.
• Collaboration & Documentation:
• Work closely with business stakeholders to gather requirements and translate them into technical solutions.
• Document architecture, workflows, and processes for maintainability.

Required Skills & Qualifications

• Technical Expertise:
• Strong proficiency in Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages, and Dataverse.
• Experience with Microsoft 365, Dynamics 365, and Azure services.
• Knowledge of JavaScript, TypeScript, C#, .NET, and Power Fx for custom development.
• Familiarity with SQL, DAX, and data modeling.
• Additional Skills:
• Understanding of ALM practices, solution packaging, and deployment pipelines.
• Experience with Git, Azure DevOps, or similar tools for version control and CI/CD.
• Strong problem-solving and analytical skills.
• Certifications (Preferred):
• Microsoft Certified: Power Platform Developer Associate.
• Microsoft Certified: Power Platform Solution Architect Expert.

Soft Skills

• Excellent communication and collaboration skills.
• Ability to work in agile environments and manage multiple priorities.
• Strong documentation and presentation abilities.

Review Criteria:

Mandatory:

• Strong IT Infrastructure Lead Profile
• Must have 10+ years of hands-on experience in global IT Infrastructure management, including administration of Azure Entra ID, Office 365 Suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Intune, and Windows Autopilot
• Must have strong expertise in Azure/Office 365 compliance and governance, including audit readiness, data governance policies, and global regulatory frameworks (e.g., GDPR, HIPAA)
• Must have solid experience managing IT operations end-to-end: user onboarding/offboarding, identity & access management, SAML/SSO integrations, and enterprise-wide provisioning/deprovisioning
• Must have strong knowledge and hands-on experience with FortiGate Firewalls, FortiGate WiFi, VPN, routing, subnetting, and overall network administration
• Must have proven capability in endpoint and device management: ManageEngine Endpoint Central, Assets Explorer, Antivirus Endpoint Security, JAMF (macOS), and multi-OS troubleshooting (Windows, Linux, Mac)
• Must have strong Jira/Confluence administration experience for global teams, including configuration, access control, and workflow governance
• Must have experience supporting, patching, updating, and troubleshooting multi-OS environments (Windows, Linux, macOS) with strong focus on security hardening and vulnerability fixes
• Must have strong hands-on experience in shell scripting / bash / PowerShell for automation, system tasks, and operational efficiency
• Must have experience in configuration and troubleshooting of Cisco/Polycom audio-video solutions and collaboration tools

Preferred:

• Experience with Highspot, HubSpot, Gong, or similar platforms for basic administration
• Strong background in cybersecurity frameworks, risk management, IT governance, incident response, and GRC practices
• Bachelor’s or master’s degree in information technology, Computer Science, or related field
• Candidates from NCR/Noida preferred

Role & Responsibilities:

The incumbent will be responsible for managing and enhancing the company’s IT infrastructure, cybersecurity, and IT operations globally. This role will require a strategic leader with a hands-on approach to overseeing infrastructure design, network security, data privacy, and compliance. The IT Head will drive initiatives to maintain a secure, efficient, and scalable technology environment that aligns with company’s business goals.

Key Responsibilities-

IT Infrastructure Management:

• Lead the design, implementation, and management of the IT infrastructure across company’s global offices.
• Oversee IT systems, network architecture, hardware, and software procurement, and ensure optimal performance and uptime.
• Plan and execute IT modernization and digital transformation initiatives to support business growth.

Cybersecurity and Risk Management:

• Establish and maintain robust cybersecurity policies, frameworks, and controls to protect the company’s data, systems, and intellectual property.
• Monitor, detect, and respond to cybersecurity threats, vulnerabilities, and breaches.
• Implement secure access controls, multi-factor authentication, and endpoint security measures to safeguard global IT environments.

Compliance and Data Privacy:

• Ensure compliance with global data privacy regulations, such as GDPR, HIPAA, and other applicable data protection laws.
• Support internal and external audits, ensuring adherence to regulatory and industry standards.

IT Governance and Strategy:

• Develop and execute the IT strategy in alignment with company’s business objectives.
• Create and enforce IT policies, procedures, and best practices for global operations.
• Prepare and manage the IT budget, ensuring cost-effective solutions for infrastructure and security investments.

Vendor Management and Contract Negotiations:

• Build and manage relationships with technology vendors, service providers, and consultants.
• Negotiate contracts to achieve favorable pricing and terms for the company.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing IT team across multiple geographies.
• Foster a culture of innovation, collaboration, and continuous learning.

Ideal Candidate:

• Bachelor’s or master’s degree in information technology, Computer Science, or a related field.
• 10+ years of progressive experience in IT infrastructure, security, and operations, with at least 7 years in a senior leadership role.
• Strong experience in managing global IT environments, distributed teams, and multi-office setups.
• Administer and manage Azure Entra ID, Office 365 suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Microsoft Intune, Windows Autopilot, and related services.
• Configure and manage SAML/Azure SSO integrations across enterprise applications.
• Ensure Office 365 compliance management, including audit readiness and data governance policies.
• Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.
• Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.
• Administer Jira, FortiGate firewalls and Wi-Fi, FortiGate EMS, antivirus solutions, and endpoint management systems.
• Provide network administration: routing, subnetting, VPNs, and firewall configurations.
• Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.
• Manage JAMF, ManageEngine Endpoint Central, and Assets Explorer for device and asset management.
• Provide configuration and basic administration knowledge for Highspot, HubSpot, and Gong platforms.
• Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.
• Provide remote support for end-users, ensuring quick resolution of technical issues.
• Monitor IT systems and network for performance, security, and reliability, ensuring high availability.
• Collaborate with internal teams and external vendors to resolve issues and optimize systems.
• Working Knowledge of data privacy regulations (GDPR, HIPAA) and experience driving regulatory compliance.
• Strong project management, problem-solving, and stakeholder management skills.
• Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.
• Ability to influence cross-functional teams and present technical information to non-technical stakeholders.
• Good Experience in driving GRC

Perks, Benefits and Work Culture:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

We are looking for a Content Writer to produce high-quality documentation that contributes to the overall success of our products and Services. You will join a team of talented marketers who work collaboratively with technology experts.

Responsibilities:-

· Work with internal teams to obtain an in-depth understanding of the product and services.

· Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

· Write easy-to-understand user interface text, online help, and guides for services.

· Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

Create and maintain the information architecture

Requirements & Skill:-

· Proven working experience in Content writing, Article writing, blog writing, and post description.

· Ability to deliver high-quality documentation paying attention to detail

· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

· Excellent written skills in English

· Strong working knowledge of Microsoft Office

Digital Test Analyst

The role will work collaboratively with almost all facets of the agency including our super talented UX, Creative, UI and Development teams as well as our Project Managers. 

THE ROLE 

Sitting within the delivery team, you will be responsible for: 

·       Undertaking manual testing on digital projects such as websites, mobile apps, API’s testing, data verification and validation, and CMS backend testing 

·       Cross Browser, Platform and Device testing, and accessibility testing where applicable 

·       Defining test cases based on project scope to meet project acceptance criteria 

·       Execution of test cases; covering functional, non-functional and regression testing 

·       Creation and ongoing management of Test Plans 

·       Writing and executing automated UAT functional tests using tools such as Selenium and / or Appium 

·       Collaborating with internal and external test resources to execute the test plan 

·       Creation and ongoing management of testing processes 

·       Working with development resources to raise and resolve defects within the test plan timeline 

THE ESSENTIALS 

To most effectively perform as the Test Analyst, you should have: 

·       Extensive experience in website functionality testing 

·       Minimum 3 years commercial experience as an experienced Digital Test Analyst 

·       Automated testing experience using tools such as Selenium is a must 

·       Skills to break down project scope into test cases 

·       Strong technical proficiency (Javascript skills preferred) 

·       Experience using JIRA and communicating at a technical level with Developers 

·       Best practice quality assurance and attention to detail is a must 

·       Strong communication skills 

·       Proactive approach to your work 

·       Leading the testing on a large website project highly regarded 

About Softobiz:

Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 150+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.

At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz?

- Work with technical craftsmen who are pioneers in the latest technologies.

- Access training sessions and skill-enhancement courses for personal and professional growth.

- Be rewarded for exceptional performance and celebrate success through engaging parties.

- Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

For more information about our solutions and organization, visit www.softobiz.com, 

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