Business Development Manager

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

We are looking for a Senior Graphic Designer to manage our client portfolios. If you think you are creative enough to tell the brand stories using innovative graphic solutions, we are looking for you.

Job Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Qualifications

• 3-5 years of experience
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software like Adobe Illustrator, Photoshop is a must
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

• 3 years experience working on Python, Django and DRF (must have projects)
• Back-end Development, Third Party SDK Implementation, CI/CD
• Pipeline with AWS, Containerization of Server, Caching, Micro-service Implementation
• Architecture design of the web applications.
• Implementation of a robust set of services and APIs to power the web application.
• Building reusable code and libraries for future use.
• Optimization of the application for maximum speed and scalability.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Implementation of security and data protection.
• Translation of UI/UX wireframes to visual elements

We are looking for a knowledgeable Payroll & HR Specialist to process and manage the company's payroll.

• Prepare Offer letter, Letter of intent, Process payroll, Exit interview, Induction, PF & ESI, Account related activities.
• Recruitment for internal hiring.
• Receiving approval from management for payments when needed
• Process ETDS taxes and payment of employee benefits
• Organizational, multi-tasking, and prioritizing skills.
• Trustworthy with attention to confidentiality
• People management skills important
• Ability to multitask.
• Assist in other ad hoc HR and Accounting work.
• Smooth HR maintenance in the office
• Planning for Employee entertainment once a month
• Ad hoc duties of admin and accounts
• Organize & Co-ordinate activities in the office. i.e., birthday, new joinees, plan employee engagement activities
• Maintain and administer employee-related data
• Preparation of payroll inputs and ensure consistency of output
• Accountable for ensuring employee salaries are paid accurately and as per the companys policy
• Reconciliation of payroll data and maintain a proper document control system for auditing
• Process candidate offers. Engage and explain compensation and benefit details to prospective employees
• Coordinate with various departments and ensure that the new joiner induction goes smoothly
• Verification and collection of documents from the new joiners and their maintenance
• Administration of CRM used for employee performance and appraisal
• Administration of CRM used for tracking employee vacation details
• Responsible for filing all the relevant documents as required under the labor law
• Address any routine HR request by employees

Qualifications:

• 2-3 years of experience in the field of HR/Payroll in the field of IT/ ITES.
• Good knowledge of employment processing, statutory benefits, records management and recruitment.
• Minimum graduate. Preferably with a commerce background. MBA is a bonus.