Content & HR Head

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Job Title: SEO Marketing Specialist (Full-time)

Location: Sector 18, Noida, Onsite

Experience Required: 2+ Years

About the Role

We are seeking an SEO Marketing Specialist with proven expertise in driving organic growth within the Web3 ecosystem. The role requires a deep understanding of blockchain, crypto, NFTs, DeFi, and dApps to create strategies that boost visibility, improve rankings, and establish authority in this rapidly evolving industry.

Key Responsibilities

• Conduct keyword research specific to blockchain, crypto, NFT, and Web3-related topics.
• Optimize website pages, blogs, and landing pages for search engines.
• Implement on-page SEO best practices (meta tags, internal linking, headers, alt text, schema).
• Build high-quality backlinks via guest posting, PR, and partnerships.
• Improve technical SEO performance (site speed, indexing, structured data, mobile optimization).
• Monitor and analyze SEO metrics using Google Analytics, Search Console, Ahrefs, SEMrush.
• Collaborate with content writers and marketing teams to produce SEO-friendly Web3 content.
• Stay ahead of Web3 trends and adapt SEO strategies accordingly.

Required Skills

• Strong knowledge of SEO tools (Ahrefs, SEMrush, Moz, GA, GSC).
• Expertise in on-page, off-page, and technical SEO.
• Experience in content optimization & SEO copywriting.
• Solid understanding of the Web3 ecosystem (blockchain, cryptocurrencies, NFTs, DeFi, dApps).
• Familiarity with CMS platforms (WordPress, Webflow, etc.).
• Analytical mindset with ability to create SEO reports & insights.

1. Work on a disruptive product that's still in the early stages
2. Review functional and design specifications to ensure a complete understanding of the system
3. Take ownership of the end-to-end system and take all requirements, issues, and enhancements to closure single-handedly
4. Mobile testing experience with strong basics, understanding of testing and shipping releases on these platforms - iOS, Android, and Web
5. Prior experience in creating optimal test strategy - functional, non-functional, analytics, and automation
6. Experience with relational database and SQL queries
7. Sharp analytical abilities and excellent written and verbal communication skills
8. Experience of working with JIRA
9. Prior experience in automation testing
10. Prior experience in working with tools like -
    1. Figma
    2. Datadog
    3. AWS

HOW YOU WILL HELP US SUCCEED

• Your main role as an iOS developer is to build a frictionless end-user experience. A key part of achieving this is through applying your expertise while having a close collaboration with other Android & iOS and backend developers, as well as business stakeholders.
• Build features and maintain frontend services by implementing defined work issues.
• Improve and maintain existing code.
• Work with databases, servers, microservices, and APIs, and the integration of all these processes with the native environment.
• Work collaboratively by proposing solutions and alternative point of views to problems.
• Pair Programming and Code Reviews.
• Participate in SCRUM ceremonies.

WHAT YOU WILL NEED TO SUCCEED

• A minimum of 3 years of coding as an iOS Developer.
• In-depth experience with Swift and Xcode.
• Up to date with the latest Cocoa and iOS trends.
• Understanding of UI Kit, Core Animation, Interactions, GCD & Networking.
• Excellent understanding of design patterns & Object Oriented Programming.
• Understanding of analytics, remote reporting and measurements.
• Experience of working with Continuous Integration (CI) and Unit Testing on iOS.
• Experience with API’s and core data.
• Excellent debugging skills.
• Experience working with Git.
• Knowledge of socket based networking desirable.
• Understanding of the iOS ecosystem (APNs, Code signing, iTunes Connect, TestFlight).

Location: Bengaluru

Experience: 3+ Years

We are looking for a highly motivated Support Engineer to be part of Borderless Softtech Pvt Ltd Support team. In addition to strong technical competency, the position requires the ability to effectively work with different teams.

The Support Engineer will be responsible for production support of the Stockal applications on the cloud. The role involves continuous collaboration with business, development teams & partners. Our ever-evolving technology stack ensures a phenomenal learning culture in the team.

Responsibilities:

• Handling On-call production support, Change and Incident Management for critical systems.
• Setting up alerting and monitoring, troubleshooting application issues in AWS cloud.
• Prepare, evaluate and maintain tools supporting and process automation for software product release.
• Perform with project teams to identify apt build schedule and initiate packaging and build process.
• Drive projects that improve support-related processes and technical support experience.
• Manage build automation and integration tools (Jenkins, Maven) and processes.
• Create scripts to automate build processes to improve organizational performance.
• Demonstrate technical, analytical and problem-solving skills.
• Providing support in the form of procedural documentation.
• Drive development team towards best-in-class, continuous integration/delivery tools and procedures.