Product Analyst

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Introduction

Designation- VP – Business Development.

The role will have an overall revenue target and may require moderate travel.

We are looking for a VP – Business Development to identify and develop business, sales, and growth strategies for the company’s products and services working from India. 

In addition, you will be expected to manage a team of BDMs and provide monthly , quarterly and yearly targets in line with the company's vision and goals.

Roles and Responsibilities

• Serve as the highest level of guidance for all Sales & Marketing activities and outcomes.
• Lead a team of business development managers (and their direct reports) and digital marketing exec’s.
• Outline and approve marketing collateral (including strategic direction of social and web presence) to ensure it is aligned with organizational vision and goals.
• Develop sales strategies, go-to-market strategies, sales plans and strategies to achieve goals.
• Defining and managing Sales budgets.
• Define KPIs and CSFs for the Sales & Marketing teams.
• Analyze and monitor the market and industry trends and bring thought leadership through strategic positioning.
• Outline and Manage the digital marketing activities and ensure they are targeted towards the ideal customer profile.
• Manage the lead generation activities.
• Identify potential clients/brands to offer them our services.
• Outline, Define and Manage marketing campaigns.
• Create sales pitches about Hiringhood and effectively present them to prospective clients.
• Maintain excellent customer and account relations and expand outreach to other potential areas in the client's organization.
• Come up with plans to increase revenue and surpass monthly targets.
• Collaborate with senior management and other marketing teams to align our internal goals with new and existing partner relationships.
• Identify, participate & lead conferences specific to Hiringhood’s Vision & Goals.
• Represent Hiringhood in various forms of Media

Must-Have Skills

• 10+ years of experience in B2B Sales.
• Should have extensive knowledge in recruitment lifecycle sales and client acquisition.
• Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationships.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Be a strong leader and have an acumen to communicate with senior management.
• Should have strong communication skills, articulation, and presentation skills
• Conflict resolution and ability to take ownership and motivate a team.
• A go-getter, who is hungry to be a part of the fabulous growth story
• Open to work in a start-up. Experience in sales, marketing and relationship building. Excellent communication, Presentation and interpersonal skills.
• Ability to analyze and interpret sales data and market trends. Ability to work independently and as a team player in a fast-paced environment.
• Willingness to travel as needed.
• Stakeholder management skills.
• Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.

About Hiringhood

Hiringhood is a technology platform that offers marketplaces to employers,

recruiters, jobseekers and third parties to increase the acceleration, precision &

scale of the recruitment process while decreasing the cost & time. Hiringhood aims

to build a cosmos of these marketplaces across India and the world serving various

industries & domains.

Hiringhood has built the world best and only premium bounty-hunting &

crowdsourcing recruitment marketplace.

Location

Hiringhood, founded on 14th November 2020, is located in T-HUB 2.0 which is the

largest incubation center and Innovation campus in Asia, a Hyderabad-based

start-up ecosystem enabler. T-Hub facilitates collaborations between Startups, Angel

Investors, Venture Capital Firms, Corporates, Governments, and Academia.

Why Join Hiringhood?

Be part of an award winning startup which believes in the entrepreneurial

acumen of every employee.

Hiringhood offers access to a great startup environment at T-Hub you will get

access to over 250+ startups, their founders and teams, the scope to learn is

infinite.

Hiringhood also offers great networking opportunities through T-Hub events.

React Native Developer Responsibilities

• Architect, develop, and maintain high-quality React Native applications using clean code.
• Use additional JavaScript libraries, such as Redux, to make asynchronous API calls and enhance website loading speed.
• Implement pixel-perfect user interfaces that match designs.
• Diagnose and repair bugs and performance bottlenecks for native-like performance.
• Reach out to the open source community to encourage and assist in implementing mission-critical software fixes—React Native moves quickly and frequently breaks things.
• Participate in sprint retrospectives and daily standups as well as two-week sprints.
• Utilize new, contemporary, smooth animations and transitions to provide a great user experience.
• Plan the data and presentation layers of the application's front end.
• Be a part of a React Native developer community that shares knowledge and assists one another when problems arise.

React Native Developer Requirements

• Bachelor's/Degree Master's in Computer Science/Information Technology plus 3+ years of industry experience.
• Extensive knowledge of React tools such as Webpack, Enzyme, React.js, Flux, and Redux.
• Strong command of the JavaScript, TypeScript, or ClojureScript languages and their nuances, including ES6+ syntax.
• REST API knowledge, the document request model, and offline storage.
• Ability to identify with FullStack clients' goals and commit to delivering on the promises you and your team make to them.
• You work well in groups and enjoy working in the office with your coworkers.
• A positive outlook and a go-getter attitude

We are looking for a Senior Platform Engineer responsible for handling our GCP/AWS clouds. The candidate will be responsible for automating the deployment of cloud infrastructure and services to support application development and hosting (architecting, engineering, deploying, and operationally managing the underlying logical and physical cloud computing infrastructure).

Job Description:

● Collaborate with teams to build and deliver solutions implementing serverless, microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.

●Responsible for deploying highly complex, distributed transaction processing systems.

● Work on continuous improvement of the products through innovation and learning. Someone with a knack for benchmarking and optimization

● Hiring, developing, and cultivating a high and reliable cloud support team ● Building and operating complex CI/CD pipelines at scale

● Work with GCP Services, Private Service Connect, Cloud Run, Cloud Functions, Pub/Sub, Cloud Storage, Networking

● Collaborate with Product Management and Product Engineering teams to drive excellence in Google Cloud products and features.

● Ensures efficient data storage and processing functions by company security policies and best practices in cloud security.

● Ensuring scaled database setup/monitoring with near zero downtime

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.

BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.

Take a glance about the industry and our journey to know us better.

Responsibilities

• Understand the experience brief communicated by the product team
• Identify and transcribe the customer requirements into user stories, workflows and wireframes very early on in the project lifecycle
• Receive feedback and make the product evolve based on feedback and your personal assessment of such feedback
• Receive feedback and discuss when needed if you feel there is something more/better/different that can be done
• Develop UI mockups and interactive prototypes the team and client can interact with and test
• Identify and correct UI and UX issues/bugs
• Be the lighthouse of the team in terms of UX and UI best-practices
• Deliver designs catered to each stage of the project lifecycle
• Collaborate with the dev team
• Run tests and maintenance actions
• Deliver and adapt swiftly

Requirements

• 3+ years experience in app design both UX & UI
• Sharp eye for functional and efficient UX
• Ability to do design walkthrough with the client and PM
• Experience with tools such as Sketch, Invision, Zeplin, Abstract
• Understand platform design guidelines and follow them in designs

BitClass launches campus on the Internet for new-age skills, networking & more

Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.

https://tinyurl.com/5c2cad37" target="_blank">https://tinyurl.com/5c2cad37

Desired Candidate Profile

• Scrum Master certification with a deep understanding of all things Agile (Scrum, Kanban, and other methodologies)
• 3+ years of multi-project management experience in a fast-paced, deadline-driven, technical (SDLC) environment
• Experience working in Web, Mobile Applications and OTT development teams in technologies such as HTML, CSS, JS, PHP, IOS, Android
• Experience running A/B Tests and experiments with website teams
• Website Release Deployment/Management experience
• Deep knowledge of agile and traditional frameworks
• Extensive experience in road mapping, planning, Gantt as well as fostering iterative processes and feedback milestones in the SDLC
• Experience with AWS, GitHub and Jenkins
• Proficiency in tools: Youtrack, Microsoft Teams, Confluence, Sharepoint
• Ability to thrive in a creative and deadline-driven environment
• Ability to travel occasionally to other offices(post-covid)
• Experience with Content Management Systems

Job Location- Saket Delhi

Roles & Responsibilities:

> Should have 1-2 years of working knowledge experience on Android SDK, XML Parsing, Push Notifications and different Versions of Android to deal with different Screen Size and their compatibilities;

> Working Knowledge on third party libraries such as Google Maps and Barcode Scanners;

> Familiarity with RESTful APIs to connect Android applications to back-end services;

> Development and maintenance of applications aimed at a vast number of diverse Android devices;

> Should be able to create user interface and UX on Android and implement designs as per  the requirements;

> Able to work with the remote data via REST and Json;

> Working knowledge of kotlin & basic knowledge about design architecture

> Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies;

> Ability to understand business requirements and translate them into technical requirements.

>Working knowledge experience on Android SDK, XML Parsing, Push Notifications and different Versions of Android to deal with different Screen Size and their compatibilities;

Note:We are looking for someone who can join us immediately.