Learning and Instructional Design Analyst

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Name of the College: KGiSL Institute of Technology

College Profile: The main objective of KGiSL Institute of Technology is to

provide industry embedded education and to mold the students for leadership in

industry, government, and educational institutions; to advance the knowledge

base of the engineering professions; and to influence the future directions of

engineering education and practice. The ability to connect to the future

challenges and deliver industry-ready human resources is a credibility that

KGISL Educational Institutions have progressively excelled at. Industry -

readiness of its students is what will eventually elevate an institution to star

status and its competitiveness in the job market. Choice of such an institution

will depend on its proximity to industry, the relevance of its learning

programme to real-time industry and the active connect that a student will have

with industry professionals.

Job Title: Associate Professor

Departments:

● CSE

Qualification: 

● ME/M.Tech & Ph.D

Experience:

● Experience - 10-15 Years

Candidate Profile:

● Candidate should complete their PG & Ph.D in the relevant discipline

● Candidate should have Good Communication Skills

● Commitment towards work

Company Description

Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.

Role & Responsibilities

• Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
• Have an error-free verbal fluency in speaking and writing English.
• Conduct daily training sessions with employees
• Include soft-skills and behavioral training (according to in-house observation of employees).
• Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
• Coordinate with management to better customize training modules and sessions.
• ·Create engaging training material.
• ·Promote a global communication culture with language and soft skills.

Qualifications

• 2Years of experience with English language and soft-skills training.
• Knowledge of the global standards of English and Business Communication.
• Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
• Periodical tests ready for the various stages of training.

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

Soft Skills Trainer — Key Responsibilities

• Assess training needs and identify areas for development.
• Design and develop interactive training materials (presentations, handouts, self-assessments).
• Deliver engaging workshops and training sessions (in-person or virtual).
• Provide one-on-one coaching and constructive feedback.
• Track trainee progress and evaluate program effectiveness.
• Collaborate with stakeholders to align training with organizational goals.
• Stay current with industry trends and adapt training accordingly.

Required Qualifications & Competencies

• Bachelor’s degree in fields like Human Resources, Education, Psychology, or a related discipline.
• Proven experience in training delivery or facilitation.
• Strong communication, public speaking, and presentation skills.
• Excellent interpersonal skills—empathy, active listening, and motivational coaching.
• Organizational strength: adept at planning, time management, and performance tracking.
• Familiarity with instructional design or training methodologies is a plus.
• Tech-savviness, including comfort with presentation tools and learning platforms.

Athena is India’s largest institution in the premium undergraduate study abroad space. Founded 10 years ago by two Princeton graduates, Poshak Agrawal and Rahul Subramaniam, Athena is headquartered in Gurgaon, with offices in Mumbai and Bangalore, and caters to students from over 15 countries.

Athena’s vision is to help students become the best version of themselves. Athena’s transformative, holistic life coaching program embraces both depth and breadth, sciences and the humanities. Athena encourages students to deepen their theoretical knowledge and apply it to address practical issues confronting society, both locally and globally.

Through our flagship program, our students have gotten into various, universities including Harvard University, Princeton University, Yale University, Stanford University, University of Cambridge, MIT, Brown, Cornell University, University of Pennsylvania, University of Chicago, among others.

Our legacy as pioneers in the study-abroad process, coupled with a creative, open environment and professional growth opportunities, makes Athena a perfect place for those looking to build a lasting career in education. 

If you are excited to work in a dynamic educational environment and love expanding your horizons of emotional and strategic counseling, we look forward to hearing from you!

Learn more:

https://www.athenaeducation.co.in/article.aspx 

Overview of the role: We are looking for someone who will support Athena's Knowledge center 

• Helping/ mentoring Athena students to build mobile applications
• Helping build a state-of-the-art web portal and apps for students and counselors
• Support in building Edtech products for Athena

This is ideal for technology enthusiasts who want to make an impact, broaden their skills to learn about project management, client management; who love teaching and mentoring students, and also who love building creative tech products. The ideal person would have a deep, driving desire to make an impact and believes in the power of education.

Key Responsibilities

As a Technology Mentor and Developer, you will play a crucial role in guiding Athena students to build mobile applications

• Mentoring and Guiding Students:
• Provide personalized guidance and mentorship to students interested in mobile application development.
• Foster a positive and collaborative learning environment to enhance students' understanding and skills in technology.
• Collaborate with students on real-world projects, offering technical expertise and guidance throughout the development process.
• Collaboration and Communication:
• Collaborate with consulting teams internally to learn about students, conceptualize projects & take them to fruition 
• Communicate effectively with students, counselors, and other stakeholders to gather feedback and continuously improve technology solutions.
• Own, innovate and support the students with their technology projects 
• Conceptualize the apps, guiding them on coding and stepping them when needed
• Creation of New Algorithms for solving Real World problems.
• Mobile App Development - Android and iOS
• Hybrid mobile applications (both IOS & Android) using ionic, Flutter and react native (preferred).
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Guiding students to project completion
• Tuned into the latest developments in the desired area including but not limited to application development, database technologies, devops, robotics, etc.

Key Skills-

• Strong fundamentals and knowledge of hyrbid mobile application (both IOS & Andriod), data structures, algorithms, logical flow, and architecture 
• Good communication skills - Ability to motivate and mentor students
• Extremely hands-on in coding 
• Ability to learn, take feedback, and improve
• Knowledge of programming language and technical terminology
• Able to solve complex problems.

Education and Experience: 

• B.Tech/B.Sc/M.Sc (CS), Engineering, or a related field from a good institute
• Good to have experience in teaching and mentoring students in Computer Science modules
• Experience in Android Development
• Preferred 1 year development experience

Why should you be interested?

Impact

• Working with Athena will provide you with an opportunity to bring about a positive impact in the lives of the best students in the country - the future pioneers of the world.
• Opportunity to mentor budding writers

Team and Culture

• We are a young and daring collection of adventurers dedicated to excellence and growth. We are always efficient and occasionally funny.
• The candidate will get a chance to work in a multicultural environment with ex-pats from different corners of the globe.

Professional Advancement

• We believe in providing opportunities for team members to build their skills and become independent drivers.
• We also offer the opportunity to collaborate across our group organizations- Hora.ai (Tech) and Sitare Foundation (education non-profit)- and learn from like-minded, passionate people who have all come together to create an impact. 

Location & Work Environment

The Vatika Triangle; Gurgaon, India

• We have built creative space in a top corporate building in a prime location in Gurgaon. 
• The office is on M.G. Road, a 2-minute walk from the M.G. Road Metro Station.

Our team comprises of creative and colorful characters, all goal-oriented and hungry for growth (and healthy snacks). The work environment is a mixture of formal and playful, as we all strive to get things done while sipping Italian coffee brewed in-house.

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

In order to be considered for this opening, please apply on our career page:

Are you interested to be part of the tech team of an innovative international tech school aimed at developing the change makers of tomorrow?

About Seedstars Academy

Seedstars Academyis a new international school being launched in Bengaluru, the first one of its kind available for students in India. In a 24 months program, students gain both coding skills and entrepreneurial skills, helping them become the change makers of tomorrow. With a Swiss certification and a program developed and tested across the world in the last 20+ years, this is a world class alternative students in India now have access to. The Academy is brought in India by Seedstars and 01 Edu.

About the job

We are looking for new team members with a technical background to help us change the education landscape of India! The role of the technical tutor is to set up the study program modules, facilitate or organize additional events together with our partners under the supervision of the Head of Tech and support the students through the program and ensure that the content is made available to the students.

Role & responsibilities

• Understand the 01Edu System curriculum and content, ability to implement instructions to modify platform content and know the platform inside and out.
• Perform audits of student work during the test period.
• Communicate with students during sprint (piscines) and study period and answer their questions.
• Monitor students progress and guide them
• Be able to identify platform bugs and communicate with the manager and/or 01 tech team.
• Initiate or support with organizing tech events and collaborations (demo days, hackathons, partners’ activities)
• Query the database to perform analytics and extract insights.
• Ensure data backup and implement specific actions to maintain data integrity and building security
• Work collaboratively with 01Edu team on the platform use
• Regularly conduct performance analysis on students progress, identify and encourage students to overcome obstacles
• Have credibility with corporate partners (ex. understand technical inputs for a hackathon).

Our ideal candidate

• Has a computer science background, has experience with multiple programming languages and feels comfortable learning new languages (such as Go)
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers is a plus
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Good analytical and problem-solving skills.
• Share our values and support our inclusion and diversity vision
• Great communication skills
• Good knowledge of English (intermediate level)

Why our employees love working with us

• We are on a mission which is bigger than all of us: to impact people’s lives in emerging markets.
• You work in an entrepreneurial culture where you’re surrounded by a vibrant and diverse team.
• We offer autonomy and flexibility with a strong belief that responsible people should have the freedom to do their work when and how they want.
• We were awarded as one of the most democratic workplaces in the world due to our freedom centered practices .

We are an equal opportunity employer with a diverse mix of nationalities and backgrounds represented in our company. We truly value diversity and believe that the cultural landscape of our organization should reflect the types of work that we engage in and the places that we do it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status and strongly encourage applicants from historically underrepresented groups to apply to all of our roles at Seedstars.

In order to be considered for this opening, please apply on our career page.