Learning and Instructional Design Analyst

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

About the Role:

This position focuses on creating training content for our products, we do need someone with a strong background in education, training, or instructional design, ideally with experience in software training or within SaaS companies. The ideal candidate will be able to develop high-quality learning content, including e-learning modules, training guides, and videos, while effectively engaging end-users.

Key Skills We’re Looking For:

• Software Training & Facilitation – Experience in training end-users on complex software applications, including developing training guides, demos, or simulations.
• Assessment & Evaluation Tools – Familiarity with Questionmark, SurveyMonkey, Google Forms, or similar for designing and administering quizzes, assessments, and surveys.
• Collaboration & Project Management Tools – Proficiency in platforms like Microsoft SharePoint, Jira, Trello, Smartsheet, or TFS for coordinating projects and working with cross-functional teams.
• Content Authoring Tools – Experience with Articulate Storyline, Adobe Captivate, Camtasia, Audacity, or similar for developing e-learning modules and multimedia content.
• Video Editing Software – Familiarity with Camtasia, Adobe Premiere Pro, Final Cut Pro, or similar for creating and editing training videos.
• Virtual Classroom Platforms – Experience delivering live online training using platforms such as Zoom or Microsoft Teams.

The purpose of Job is to execute & deliver programs as per the Training framework for the organization.

Technical Skills

⮚    Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.

Training Delivery & Program Execution

⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes

⮚    End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects

Operations & Communications Management

⮚    Execute and Support Training Partners with the training initiatives and ensure smooth deployment

⮚    Innovating mediums of communication to increase mindshare of the stakeholders within the organization

⮚    Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners

MIS & Analytics

⮚    Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.

⮚    Periodic Reporting of Training reports to stakeholders (Internal & External)

Content Creation

⮚    Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.

⮚    Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.

Qualification :

• Work experience- Minimum 0-4 years, 0-2 years in L & D or HR

• Preferred from BFSI or MFI

• Aged below 28 years

• Certification in Learning & Development will be an added advantage

• Assessing the needs of the customers and employees and developing and conducting training sessions to familiarize and execute the training requirement for the Company, which will help in sustainably grow Straumann business
• Determines training needs and requirements for the Company by meeting with managers, talking with employees and reviews existing training materials available to determine appropriateness and relevance
• Modifies or creates course materials and training manuals to meet specific training needs. Presents in-person and online training sessions
• Schedules training sessions and manages course enrolment and monitors training program and manuals to ensure that they are effective and up-to-date and makes updates as and when necessary
• Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
• Manages costs for all programs
• Monitor and report on industry best practices

We are looking for Aptitude and Computer Trainer (Basics)

Bachelor’s degree in Human Resources, Education, Psychology, Business Administration, or a related field.

Proven experience (3+ years) as a Soft Skills and Aptitude Trainer or in a similar role.

Strong understanding of soft skills and aptitude assessment techniques.

Excellent communication, presentation, and facilitation skills.

Ability to engage and motivate diverse groups of individuals.

Proficient in using training tools and technologies.

Certification in training or coaching is a plus (e.g., CPT, CTT+)

Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).

Strong instructional and presentation skills with the ability to simplify complex concepts.

Experience in developing training materials and conducting assessments.

Certification in Microsoft Office Specialist (MOS) or similar credentials is a plus.

Excellent communication and interpersonal skills.

Ability to engage and motivate participants of varying skill levels.

Athena is India’s largest institution in the premium undergraduate study abroad space. Founded 10 years ago by two Princeton graduates, Poshak Agrawal and Rahul Subramaniam, Athena is headquartered in Gurgaon, with offices in Mumbai and Bangalore, and caters to students from over 15 countries.

Athena’s vision is to help students become the best version of themselves. Athena’s transformative, holistic life coaching program embraces both depth and breadth, sciences and the humanities. Athena encourages students to deepen their theoretical knowledge and apply it to address practical issues confronting society, both locally and globally.

Through our flagship program, our students have gotten into various, universities including Harvard University, Princeton University, Yale University, Stanford University, University of Cambridge, MIT, Brown, Cornell University, University of Pennsylvania, University of Chicago, among others.

Our legacy as pioneers in the study-abroad process, coupled with a creative, open environment and professional growth opportunities, makes Athena a perfect place for those looking to build a lasting career in education. 

If you are excited to work in a dynamic educational environment and love expanding your horizons of emotional and strategic counseling, we look forward to hearing from you!

Learn more:

https://www.athenaeducation.co.in/article.aspx 

Overview of the role: We are looking for someone who will support Athena's Knowledge center 

• Helping/ mentoring Athena students to build mobile applications
• Helping build a state-of-the-art web portal and apps for students and counselors
• Support in building Edtech products for Athena

This is ideal for technology enthusiasts who want to make an impact, broaden their skills to learn about project management, client management; who love teaching and mentoring students, and also who love building creative tech products. The ideal person would have a deep, driving desire to make an impact and believes in the power of education.

Key Responsibilities

As a Technology Mentor and Developer, you will play a crucial role in guiding Athena students to build mobile applications

• Mentoring and Guiding Students:
• Provide personalized guidance and mentorship to students interested in mobile application development.
• Foster a positive and collaborative learning environment to enhance students' understanding and skills in technology.
• Collaborate with students on real-world projects, offering technical expertise and guidance throughout the development process.
• Collaboration and Communication:
• Collaborate with consulting teams internally to learn about students, conceptualize projects & take them to fruition 
• Communicate effectively with students, counselors, and other stakeholders to gather feedback and continuously improve technology solutions.
• Own, innovate and support the students with their technology projects 
• Conceptualize the apps, guiding them on coding and stepping them when needed
• Creation of New Algorithms for solving Real World problems.
• Mobile App Development - Android and iOS
• Hybrid mobile applications (both IOS & Android) using ionic, Flutter and react native (preferred).
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Guiding students to project completion
• Tuned into the latest developments in the desired area including but not limited to application development, database technologies, devops, robotics, etc.

Key Skills-

• Strong fundamentals and knowledge of hyrbid mobile application (both IOS & Andriod), data structures, algorithms, logical flow, and architecture 
• Good communication skills - Ability to motivate and mentor students
• Extremely hands-on in coding 
• Ability to learn, take feedback, and improve
• Knowledge of programming language and technical terminology
• Able to solve complex problems.

Education and Experience: 

• B.Tech/B.Sc/M.Sc (CS), Engineering, or a related field from a good institute
• Good to have experience in teaching and mentoring students in Computer Science modules
• Experience in Android Development
• Preferred 1 year development experience

Why should you be interested?

Impact

• Working with Athena will provide you with an opportunity to bring about a positive impact in the lives of the best students in the country - the future pioneers of the world.
• Opportunity to mentor budding writers

Team and Culture

• We are a young and daring collection of adventurers dedicated to excellence and growth. We are always efficient and occasionally funny.
• The candidate will get a chance to work in a multicultural environment with ex-pats from different corners of the globe.

Professional Advancement

• We believe in providing opportunities for team members to build their skills and become independent drivers.
• We also offer the opportunity to collaborate across our group organizations- Hora.ai (Tech) and Sitare Foundation (education non-profit)- and learn from like-minded, passionate people who have all come together to create an impact. 

Location & Work Environment

The Vatika Triangle; Gurgaon, India

• We have built creative space in a top corporate building in a prime location in Gurgaon. 
• The office is on M.G. Road, a 2-minute walk from the M.G. Road Metro Station.

Our team comprises of creative and colorful characters, all goal-oriented and hungry for growth (and healthy snacks). The work environment is a mixture of formal and playful, as we all strive to get things done while sipping Italian coffee brewed in-house.

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

Training Specialist

Location: Baner, Pune

Company Name: REI systems India Pvt Ltd (Product based)

Create digital elearning content to increase user adoption and engagement of our Product. You will bring leading-edge thinking, methodologies and approaches to the design and development of e-Learning interactive guides, courses, and multimedia. Partnering with stakeholders and subject matter experts (SMEs) to ensure accuracy of learning content and to deliver high-impact and interactive digital learning experiences.

Job Description

• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.
• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.
• Effectively break down information into smaller, organized pieces for users, learners to understand on their own in asynchronous learning.
• Design, maintain and distribute application training communication pieces to end-users.
• Remove or archive outdated content from central repository.
• Deliver Train-theTrainer (TTT) sessions.
• Recommend proven learning strategies to address business challenges.
• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.
• With direction, convert ILT to online Articulate and video courses.
• Create new online courses using Articulate and other software.
• Develop outlines, write video scripts, and create graphics for application trainings.
• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.
• Highly organized self-starter, with ability to multi-task and work under tight deadlines with flexibility.
• Excellent written and verbal communication along with strong attention to detail and follow-through skills.
• Assist the eLearning Manager with special projects, as needed.

Qualifications:

• Bachelor’s degree or equivalent work experience required.
• 3 years of experience working in instructional design, learning and development, or an eLearning role.
• 3 years of experience designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.
• Working knowledge of Learning Management Systems.
• Working knowledge of eLearning tools such as Articulate Rise and Vyond.
• Working knowledge of digital adoption platforms.
• Working knowledge of graphic design and related tools.
• Working knowledge of agile methodology a plus

If interested, kindly revert with your updated cv ASAP & below details:

1. Total experience & Relevant experience in Training & E-learning?

2. Current CTC & Expected CTC:

3. Notice period. How immediate can you join us?

4. Are you holding any other offer. If yes, How much?

5. Location

6. Do you have a personal laptop/Desktop in good working condition?

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

In order to be considered for this opening, please apply on our career page:

Are you interested to be part of the tech team of an innovative international tech school aimed at developing the change makers of tomorrow?

About Seedstars Academy

Seedstars Academyis a new international school being launched in Bengaluru, the first one of its kind available for students in India. In a 24 months program, students gain both coding skills and entrepreneurial skills, helping them become the change makers of tomorrow. With a Swiss certification and a program developed and tested across the world in the last 20+ years, this is a world class alternative students in India now have access to. The Academy is brought in India by Seedstars and 01 Edu.

About the job

We are looking for new team members with a technical background to help us change the education landscape of India! The role of the technical tutor is to set up the study program modules, facilitate or organize additional events together with our partners under the supervision of the Head of Tech and support the students through the program and ensure that the content is made available to the students.

Role & responsibilities

• Understand the 01Edu System curriculum and content, ability to implement instructions to modify platform content and know the platform inside and out.
• Perform audits of student work during the test period.
• Communicate with students during sprint (piscines) and study period and answer their questions.
• Monitor students progress and guide them
• Be able to identify platform bugs and communicate with the manager and/or 01 tech team.
• Initiate or support with organizing tech events and collaborations (demo days, hackathons, partners’ activities)
• Query the database to perform analytics and extract insights.
• Ensure data backup and implement specific actions to maintain data integrity and building security
• Work collaboratively with 01Edu team on the platform use
• Regularly conduct performance analysis on students progress, identify and encourage students to overcome obstacles
• Have credibility with corporate partners (ex. understand technical inputs for a hackathon).

Our ideal candidate

• Has a computer science background, has experience with multiple programming languages and feels comfortable learning new languages (such as Go)
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers is a plus
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Good analytical and problem-solving skills.
• Share our values and support our inclusion and diversity vision
• Great communication skills
• Good knowledge of English (intermediate level)

Why our employees love working with us

• We are on a mission which is bigger than all of us: to impact people’s lives in emerging markets.
• You work in an entrepreneurial culture where you’re surrounded by a vibrant and diverse team.
• We offer autonomy and flexibility with a strong belief that responsible people should have the freedom to do their work when and how they want.
• We were awarded as one of the most democratic workplaces in the world due to our freedom centered practices .

We are an equal opportunity employer with a diverse mix of nationalities and backgrounds represented in our company. We truly value diversity and believe that the cultural landscape of our organization should reflect the types of work that we engage in and the places that we do it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status and strongly encourage applicants from historically underrepresented groups to apply to all of our roles at Seedstars.

In order to be considered for this opening, please apply on our career page.