Pre Sales Specialist

Role & Responsibilities

We are seeking a highly skilled Senior QA Automation Engineer to join our dynamic team. This role is ideal for a passionate automation expert who thrives on building robust test frameworks, mentoring team members, and driving quality excellence across our products. You will play a pivotal role in shaping our automation strategy while ensuring the delivery of reliable, scalable test solutions.

Key Responsibilities:

• Design, develop, and maintain automated test suites using Playwright for end-to-end testing
• Implement and optimize test frameworks using TestNG/JUnit to ensure comprehensive test coverage
• Build and manage automation projects using Gradle build tool
• Develop and execute comprehensive testing strategies that align with product requirements and business objectives
• Mentor and guide junior QA engineers in automation best practices and technical skills development
• Conduct thorough code reviews to maintain high-quality automation code standards
• Debug and troubleshoot complex test failures, identifying root causes and implementing solutions
• Collaborate with cross-functional teams including developers, product managers, and DevOps to integrate automation into CI/CD pipelines
• Drive continuous improvement initiatives in test automation processes and methodologies
• Champion quality assurance best practices across the organization

Ideal Candidate

• Strong QA Automation / SDET Engineer Profile
• Mandatory (Experience 1): Must have 2+ YOE in Automation QA Testing
• Mandatory (Experience 2): Must have proven experience with Playwright/Selenium for end-to-end test automation and strong hands-on experience with Java or JavaScript
• Mandatory (Experience 3): Must have strong proficiency in TestNG and/or JUnit
• Mandatory (Core Skills 1): Solid understanding of QA principles, testing strategies, and best practices
• Mandatory (Core Skills 2): Excellent debugging and troubleshooting capabilities
• Mandatory (Note): No hire policy from Sprinklr
• Preferred (Experience) - Working knowledge of Gradle
• Preferred (Company): Product Company

Job Title: Full Stack Engineer

Location: Delhi-NCR

Type: Full-Time

Responsibilities

Frontend:

• Develop responsive, intuitive interfaces using HTML, CSS (SASS), React, and Vanilla JS.
• Implement real-time features using sockets for dynamic, interactive user experiences.
• Collaborate with designers to ensure consistent UI/UX patterns and deliver visually compelling products.

Backend:

• Design, implement, and maintain APIs using Python (FastAPI).
• Integrate AI-driven features to enhance user experience and streamline processes.
• Ensure the code adheres to best practices in performance, scalability, and security.
• Troubleshoot and resolve production issues, minimizing downtime and improving reliability.

Database & Data Management:

• Work with PostgreSQL for relational data, ensuring optimal queries and indexing.
• Utilize ClickHouse or MongoDB where appropriate to handle specific data workloads and analytics needs.
• Contribute to building dashboards and tools for analytics and reporting.
• Leverage AI/ML concepts to derive insights from data and improve system performance.

General:

• Use Git for version control; conduct code reviews, ensure clean commit history, and maintain robust documentation.
• Collaborate with cross-functional teams to deliver features that align with business goals.
• Stay updated with industry trends, particularly in AI and emerging frameworks, and apply them to enhance our platform.
• Mentor junior engineers and contribute to continuous improvement in team processes and code quality.

Key Responsibilities

• Frontend Development: Designing and building responsive, interactive user interfaces using React.js, HTML5, CSS3, and modern JavaScript (ES6+).
• Backend Development: Developing robust, scalable server-side applications and microservices using Java and the Spring Boot framework.
• API Integration: Creating and consuming RESTful APIs to ensure seamless communication between the React frontend and the Java backend.
• Database Management: Designing and optimizing database schemas and queries using SQL (e.g., MySQL, PostgreSQL, Oracle) or NoSQL (e.g., MongoDB) databases.
• State Management: Managing application state in React using tools like Redux, Hooks, or Context API.
• Testing & Quality Assurance: Writing unit and integration tests using frameworks such as JUnit for backend and Jest or React Testing Library for frontend.
• DevOps & Deployment: Collaborating on CI/CD pipelines and using containerization tools like Docker and Kubernetes for application deployment. 
• Indeed
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Required Skills & Qualifications

• Core Technical Skills:
• Deep proficiency in Java (8+) and the Spring ecosystem (Spring Boot, Spring Security, Spring Data JPA).
• Expertise in React.js workflows, component-based architecture, and hooks.
• Strong understanding of Microservices architecture and cloud platforms (AWS, Azure, or GCP).
• Experience & Education:
• Typically requires a Bachelor's degree in Computer Science or a related field.
• Proven experience (often 1–5+ years depending on seniority) in full-stack development.
• Tools: Version control systems like Git, build tools like Maven or Gradle, and Agile project management tools like Jira. 
• Indeed
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Typical Salary Ranges (India)

• Freshers: ₹3.8 Lakh to ₹12 Lakh per year.
• Experienced (5+ years): ₹18 Lakh to ₹30 Lakh+ per year.
• Average (General): Approximately ₹29 Lakh per year for high-demand specialized roles. 

Job Summary

The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.

Sourcing resume or candidates in a creative ways

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Key Responsibilities

1. Talent Sourcing

Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.

Build and maintain an active talent pipeline for voice and customer support roles.

Develop creative sourcing techniques to attract high-quality candidates.

2. Screening & Assessment

Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.

Schedule and coordinate interviews with hiring managers and operations teams.

Administer communication assessments, voice tests, and language proficiency evaluations.

3. Recruitment Coordination

Manage end-to-end recruitment cycle from sourcing to onboarding.

Maintain candidate data and update recruitment trackers.

Communicate hiring status and feedback to candidates promptly.

4. Stakeholder Management

Collaborate with operations, training, and HR teams to understand manpower requirements.

Provide regular updates on hiring progress, challenges, and recommendations.

Participate in weekly recruitment meetings and calibration sessions.

5. Compliance & Documentation

Ensure adherence to hiring policies, organizational standards, and compliance guidelines.

Collect, verify, and main

tain required documents for selected candidates.

Location: Remote

Experience Range: 8+ Years

Srijan’s team of enterprise Drupalists are helping our customers build cutting-edge web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture. With the rapid adoption of Drupal as a web platform, and with our growing number of technical development  projects supporting our clients and partners, our Technical Architects are in high demand. They consult remotely or travel on-site periodically to work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects. Engagements vary by customer and can include anything from custom coding and mentoring of partner and  client teams to application design and ongoing guidance on architecture through development and application launch.

• Prior experience building, leading and architecting Drupal
  • Knowledge of Drupal 8, 9 is a
  • Knowledge of at least 1-2 non php
  • Perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major  Drupal core systems
• Ability to guide technical discussions with both technical and non-technical audiences
• Ability to negotiate mutually agreeable outcomes with clients, partners, and Srijan stakeholders.
• Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
• Experience defining and scope a technical solution for large scale Drupal projects
• Experience working in a consulting or agency environment with direct interaction with enterprise-level clients
• Excellent ability to partner with both internal and external
• Strong leadership and presentation

• Passion for the web, open-source
• Deep experience architecting web
  • Understanding of  HTTP Layers
  • Understanding of API Modeling
  • Understanding the caching layers
  • Understanding of Microservice
  • Understanding of the Event bus
• PHP, Drupal, MySQL, SQL administration, and optimization, and Unix/Linux or Windows
• 5+ years relevant experience developing Drupal
• Must be a self-starter that thrives in a fast-paced work
• Knowledge of or experience with other CMS technologies and/or open-source technology is a
• Long-time Drupalists, that are active contributors, are well rewarded, but we’ll also help great developers and consultants become one
• Experience providing technical support or consulting strongly
• Strong problem-solving abilities, initiative, and the ability to thrive under
• Excellent interpersonal and English communication
• Bachelor's or Master's degree in Computer Science or related discipline preferred
• Understanding of Virtualisation and
• Well versed with Build, Bake and Run process of CI/CD
• Understanding of Debugging, Performance optimization and CI/Cd
• Should have a pulse of the latest technology

• Build the front-end of applications through appealing visual design
• Good understanding of REACT application, Native Android, System architecture, and workflows
• Experience with function and class components, hooks and material UI, CSS, styled-components preferred
• Understanding of RESTful APIS, HTML/CSS, ES6 (variables and scoping, array methods), GIT, popular frontend development tools, CI/CD tools, DevOps
• Understanding in JavaScript, object model, DOM manipulation and event handlers, DataStructures, Algorithms, JSX
• Must have knowledge in Script frameworks ReactJS, Redux, jQuery and Android Language: Typescript/ JavaScript/ JAVA / XML
• Build reusable code and libraries for future use
• Good problem-solving, Open-minded team player, troubleshooting skills

• Planning & Strategy - Plan and execute a sales strategy that will help the team to get quality business.
• Build Process - Prepare a sales plan and sales performance tracking system to keep track of the process from approaching to acquiring each prospective client.
• Marketing Material - Creates marketing literature and promote products and time-sensitive sales
• Networking - Attend SHRM conferences, Recruitment Agency Expo, and similar events to grow networks in the industry across the globe.
• Lead Generation - Generate qualified leads by proper utilization of calls, email, social media, and other means to get in touch with the relevant personnel in the client company
• Lead Management - Document all the meetings through different methods, such as CRM, MS Excel, Minutes of Meeting (Email), etc.

• Learning - Becomes fluent in all products and services offered by us through testing, demonstrations, and research
• Need analysis - Assesses clients’ needs and accordingly makes recommendations and solutions.
• Proposals - Prepare presentations to address the client’s problems with relevant solutions in a consultative manner.
• Educate - Demonstrates our offerings to highlight its pros and cons, v/s various competing products or services.
• Deals - Negotiates sales, package discounts, and long-term contracts with clients
• Stay Updated - Gains familiarity with the different industries, and stays updated on trends and innovative products

• Consulting - Provides recruitment consultation and after-sales.
• Project Management - Coordinate with the internal & external teams to complete projects within the set deadline.
• Client Servicing - Maintain good relationships with clients by taking constant feedback on the systems and services
• Relationship Management - Maintain good relationships with the internal, as well as external stakeholders.

• Years of Relevant Experience- Minimum 3 years of proven experience in Recruitment/ Staffing Sales/ Business Development.
• Education & Work experience- We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Sales & Marketing, Business Management, Human Resources or other relevant fields.
• Software and Applications- Tech-savvy with good knowledge of MS Office, CRM Systems, have the knowledge and can adapt to other technologies very quickly.

• Excellent communication (verbal & written), interpersonal and consulting skills.
• Knowledge of relevant products and services.
• Motivated, have negotiation skills, attention to detail, and critical thinking under high-pressure
• Sound judgment to recognize prospects’ key pain areas, and understand clients’ requirements.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

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