MBBS Doctors

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

Job Responsibilities:

• Must have knowledge of at least one PHP framework out of Laravel and Cakephp.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Required Skills:

• Knowledge and/or willingness to learn, highly motivated.
• Fully comfortable working in English, both in written and spoken language.

JOB ROLE: Content Writer

JOB TITLE: Senior Associate, Internal Communications (Junior position)

EXPERIENCE: 4-5 years | LOCATION: Hyderabad/ Bangalore/Gurgaon

We are looking for a content writer to create engaging, high-quality, informative content for a variety of media as part of our Internal Communications team.

Your main duties will include creating informative content, articles and videos. You will also establish and maintain processes and SLAs, and implement systems inline with our communications strategy.  

The ideal candidate will be ultra-creative and have brilliant writing, editing and proofreading skills.

WHAT YOU'LL DO DAY-TO-DAY:

Primary responsibilities: Create content for internal campaigns, newsletters, the intranet, emailers, presentations and videos.

• Write: Create engaging employee-centric content (written + video) for internal communication platforms. Research and develop quotes from people, write stories, videos scripts in adherence with editorial style guidelines, and contribute to the newsletters, communities and the intranet.
• Communicate: This role entails providing editing, proofreading, and designing support for HR, Finance and other internal teams to drive campaigns and business communication.
  Craft the messaging and program for leadership messages, town halls and webcasts through agenda creation, speaker selection and logistics.
• Collaborate: Work cross-functionally in close partnership with Human Resources, Administration, Marketing, Product Management, and Leadership to execute their communication requirements from concept to delivery.
• Manage: Maintain the https://www.simpplr.com/blog/2019/intranet-content-series-fun-intranet-topics-to-engage-employees-for-every-month/">editorial calendar(intranet, blogs, newsletters, etc.). Provide project management expertise in the production of communication materials to support our communication plans and strategies

Secondary responsibilities:

• Analyze: You will collaborate with various teams/employees to develop consistent and engaging content for our social media channels.
• Detect: You will identify opportunities to improve brand positioning on our external platforms.
• Streamline: Establish a more formal system of measurement and evaluation for internal and external communication to help improve performance across the Communications function. Create a system that effectively uses the performance data to deliver valuable insight.

WE'RE LOOKING FOR:

• Qualification: Someone with four to five years of relevant experience with a Master's degree in English literature, journalism, communications, or public relations.
• Expertise: You must possess excellent writing, editing, and proofreading skills, preferably in a corporate environment. You must have the journalistic ability to source stories from employees and have experience managing various corporate communications channels, including corporate intranet and other mediums. 
• Interpersonal skills: You need good interpersonal and relationship-building skills to work with external vendors and internal teams. You must also be confident interacting with senior executives and explaining communication techniques.
• Creative skills: You need the creative ability to devise communication strategies in sync with the organization's objectives. Utilize, reuse and recycle existing resources to your advantage.
• Project management skills: You need to be organized and creative. You should be able to manage multiple tasks, prioritize and deliver top-notch quality deliverables on time, adapt and change directions instantly, and be comfortable working in a fast-paced environment.
• Fearless when embracing technology:You should be willing to learn new programs to enhance company-wide communication. 

Added Skills:

• Working knowledge of Adobe Photoshop/ Corel Draw and any video-editing software will be an asset.
•  

Get to know us:

• About Netcracker India

At Netcracker, our colleagues power successful digital transformations worldwide for over 250 service providers. We do it with groundbreaking solutions, unmatched services, and market-leading innovation. Gain insights about our mission, core values, culture, and opportunities from our leadership team - https://www.youtube.com/watch?v=6Q8LwRdo2qA">Click here ►

• Visit our https://www.linkedin.com/company/netcrackertech/life/india/">LinkedIn Life page for real-time updates on what happens inside Netcracker- our life and culture.
  
  

Note: Netcracker benefits vary by country and are subject to eligibility requirements.
Netcracker is an equal opportunity employer that is committed to inclusion and diversity.

Job Description –Sr. Python Developer

Job Brief

The job requires Python experience as well as expertise with AI/ML. This Developer is expected to have strong technical skills, to work closely with the other team members in development and managing key projects. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Job Requirement

• 4 plus Years of Python relevant experience 
• Good at communication skills and Email etiquette
• Quick learner and should be a team player
• Experience in working on python framework
• Experience in Developing With Python & MySQL on LAMP/LEMP Stack
• Experience in Developing an MVC Application with Python
• Experience with Threading, Multithreading and pipelines
• Experience in Creating RESTful API’s With Python in JSON, XMLs
• Experience in Designing Relational Database using MySQL And Writing Raw SQL Queries
• Experience with GitHub Version Control
• Ability of Write Custom Python Code
• Excellent working knowledge of AI/ML based application
• Experience in OpenCV/TensorFlow/ SimpleCV/PyTorch
• Experience working in agile software development methodology
• Understanding of end-to-end ML project lifecycle
• Understanding of cross platform OS systems like Windows, Linux or UNIX with hands-on working experience

Responsibilities

• Participate in the entire development lifecycle, from planning through implementation, documentation, testing, and deployment, all the way to monitoring.
• Produce high quality, maintainable code with great test coverage
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable Python/AI/ML modules
• Solve complex performance problems and architectural challenges
• Help with designing and architecting the product
• Design and develop the web application modules or APIs
• Troubleshoot and debug applications.

• Develop test plans alongside product designers and product engineers.
• Drive improvements to test framework architecture and test coverage.
• Drive adoption of best practices in code health, testing, testability, and maintainability (clean code, test pyramid).
• Track test gaps, quality, and productivity metrics. Work with other engineering teams to improve gaps from this data.
• Recommend improvements into overall best practices, design, testability and quality, and productivity.

Requirements

• 8+ years' experience of working in the Quality Engineering field
• 3+ Years of experience with UI & API test automation tools, (Selenium and etc.)
• 4+ years of experience in leading a team
• Proficient in TypeScript, Go, or a related programming language
• Experience with Continuous Integration systems (e.g., GitLab)
• Experience with AWS, Docker, and Kubernetes

About You

• A+ character. We are team-first here at the company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits

• Competitive salary and benefits
• Group Medical insurance
• Life and long-term disability insurance
• Collaborative workspace
• The opportunity to join the fastest growing start-up alongside a team of motivated and driven individuals

Role - Javascript developer
Location - Jaipur
Experience - 1-5 years

Skills and Qualifications
● Experience in developing front-end components using Object-Oriented
JavaScript, HTML5, and CSS3
● Skilled at Object-Oriented JavaScript and having a working knowledge of at least one
of the following Frameworks (Angular, React etc.)
● Add on Excellent knowledge of working with dynamic data (e.g., JSON, XML)
●Good understanding of version control systems like Git

Roles and Responsibilities
● Develop new user-facing features.
● Optimize applications for maximum speed and scalability.
● Assure that all user input is validated before submitting to back-end services.
● Collaborate with other team members and stakeholders.
● Identify and establish best practices and frameworks keeping in mind the parameters of
performance, responsiveness, and reuse
● Translate designs and style guides into interactive user interfaces, ensuring cross
browser compatibility, performance and robustness
● Deliver high-quality code that is maintainable and readable.
● Develop and maintain features using JavaScript frameworks such as Angular or
React Skills

We are looking for a marketer with 3+ years of experience promoting B2B SaaS Product by designing and executing innovative marketing strategies to generate B2B leads. The various initiatives include:

1. Competitive Research and Market Analysis
2. Driving traffic to website to generate leads and tracking conversions, and key KPIs
3. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Launch optimized online adverts through Google AdWords to increase company and brand awareness and conversion
5. Monitoring of Leads from all the Online Channels
6. Prepare online newsletters and promotional emails and organize their distribution through various channels
7. Responsible for Managing Online Brand and Product Campaigns to Raise Brand Awareness
8. Manage SEO, SEM and Content Management
9. Plan and monitor the ongoing company presence on social media (Quora, LinkedIn, Twitter, Facebook, etc)

Skills:

We are looking for someone who has exposure to the following:

• Needs to know Lead Generation, Lead Nurturing, Demand Generation, Email Marketing, Marketing Automation, Campaign Management, Web Traffic and Conversion, Lead Qualification Programs, Automated Nurture Campaigns, Marketing Funnel Management.
• Must have excellent Oral and Written communication skills.
• Must have excellent understanding of digital marketing concepts and best practices
• Hands-on experience in Marketing Automation tools, Google Analytics, Google Adwords and LinkedIn Ads.
• Must have hands on experience in handling CRM’s and its integration with third party plugins.
• Strong analytical skills and data-driven thinking and knowledge of web analytics tools (e.g. Google Analytics, SEMRush, etc.)