Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Implementing and managing front desk objectives and procedures
- Participating in daily operations meetings to coordinate closely with support departments regarding general administration and operations issues
- Maintaining front desk office supplies and equipment and managing budgets regarding the same
- Ensuring that the reception area is kept well-organized and neat
- Handling and managing all front desk activities including but not limited to phone calls, emails and appointments
- Performing various administrative duties as assigned by the organization by working closely and in coordination with the facilities and housekeeping teams
- Answering front-desk complaints and questions from visitors
- Obtaining or sending documents through email or fax
- Maintaining employee and department directories and notifying company personnel regarding arrival of visitor(s)
- Maintaining and updating relevant data, collecting feedback and reporting all these to the management in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant work experience of 2 – 5 years handling front desk/ reception
- Candidate should be from South Delhi
- Excellent English and Hindi communication skills
- Proficiency in using a computer
- An ability to multi-task
Subodh Popalwar
Software Engineer, Memorres
About Leading Financial Services Company
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Experience :0 to 1yr
Gender: Male
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ExtraBenefit: Stay Facility will be provided by company
requiredskills :
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references are highly appreciated!
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Software Engineer, Memorres