Performance Marketing Manager

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Staff Engineer, Digital Audio Specialist

Location: Remote

Employment Type: Full-time

Experience: 5.5-7 years

Job description

REQUIREMENTS:

• Strong experience in Digital Audio Engineering, Audio Technology Platforms, and Media Infrastructure
• Deep hands-on expertise in Digital Audio Processing, Encoding, Streaming, and Audio Delivery Technologies (Must Have)
• Strong experience with Audio Content Management Systems and Digital Media Workflows (Must Have)
• Hands-on experience with audio editing, mixing, mastering, and broadcast technologies
• Strong understanding of audio codecs, compression standards, and streaming protocols (Must Have)
• Experience with cloud-based media platforms and audio content distribution networks
• Strong experience with automation and workflow optimization in digital media environments
• Experience managing large-scale audio content libraries and metadata systems
• Hands-on experience with Digital Asset Management (DAM) platforms
• Strong understanding of audio quality assurance, testing, and troubleshooting
• Experience integrating audio platforms with third-party applications and APIs
• Knowledge of podcasting, internet radio, OTT audio, and streaming ecosystems
• Experience with monitoring, analytics, and performance optimization of audio platforms
• Strong understanding of security, compliance, and content rights management
• Experience working in Agile/Scrum environments
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and stakeholder management skills

RESPONSIBILITIES:

• Design, implement, and manage digital audio platforms and content delivery systems
• Support audio processing, encoding, streaming, and distribution workflows
• Manage audio content lifecycle including ingestion, storage, metadata, and publishing
• Ensure high-quality audio delivery across web, mobile, and streaming platforms
• Develop and maintain automation solutions for audio operations and media workflows
• Troubleshoot audio quality issues, streaming failures, and platform performance problems
• Collaborate with content, engineering, and product teams to deliver audio solutions
• Manage integrations between audio platforms, content management systems, and third-party services
• Monitor platform health, streaming performance, and user experience metrics
• Implement best practices for audio quality, scalability, reliability, and security
• Support digital broadcasting, podcasting, and on-demand audio initiatives
• Perform root cause analysis and resolution for production incidents
• Define standards, processes, and governance for audio platform operations
• Optimize infrastructure and workflows to improve operational efficiency
• Mentor junior engineers and provide technical leadership on digital audio initiatives
• Participate in Agile ceremonies and continuous improvement programs
• Work closely with stakeholders to understand business requirements and deliver optimal solutions
• Ensure compliance with content rights, licensing, and regulatory requirements

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

We are looking for a detail-oriented and proactive Purchase Executive with 3+ years of experience in procurement and vendor management. The ideal candidate will handle purchasing activities, supplier negotiations, and inventory coordination to ensure timely and cost-effective procurement of goods and services.

Key Responsibilities:

• Source, evaluate, and negotiate with suppliers for materials, equipment, and services.
• Prepare and process purchase orders, quotations, and agreements in line with company policies.
• Ensure materials are procured within budget and meet quality standards.
• Monitor stock levels and coordinate with inventory and production teams for replenishment.
• Maintain and update supplier/vendor databases and build long-term supplier relationships.
• Compare price quotations, delivery terms, and payment conditions to ensure best value.
• Coordinate with accounts for invoice verification and payment processing.
• Track and report key procurement metrics to reduce expenses and improve effectiveness.
• Ensure compliance with company policies, ethical standards, and legal regulations.
• Support internal teams by providing accurate delivery timelines and resolving supply issues.

Profile: Travel Consultant

Address: ZO Space, 274, Saidulajab Extn, Plot 5, Westend Marg, Saiyad Ul Ajaib Extension,

Sainik Farm, New Delhi, Delhi 110030

Nearest Metro Station: Saket (Yellow Line)

Experience: 6-18 Month’s

Salary: INR 15k-25k (based on interview)

Shift: 10AM- 7PM

(GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Onsite

Placement Type: Full time Position

(*Note: This is a requirement for International Youth Club)

What do you need for this opportunity?

Must have skills required:

Customer Service Skills, Sales Skills, Product Knowledge, Communication Skills, Attention to

Detail, Organizational Skills, Problem-Solving Skills, Technological Proficiency, Cultural

Awareness, Adaptability, Marketing Skills, Negotiation Skills, Networking Skills and Time

Management.

International Youth Club is looking for:

Key Responsibilities:

 Identify Client Needs: Understand clients' travel preferences, budgets, and requirements.

 Recommend Packages: Present suitable travel packages and highlight their benefits.

 Customize Itineraries: Tailor packages to match client specifications and preferences.

 Close Sales: Finalize bookings and secure payment for travel packages.

 Promote Offers: Inform clients about special deals, discounts, and exclusive offers.

 Follow Up: Provide post-sale support and address any issues or changes needed.

 Track Sales: Monitor and report on sales performance and targets.

Ideal Candidate:

 Travel enthusiast

 Task-oriented and target-driven

Roles & Responsibilities:

 Connect with prospective clients via phone, email, and chat

 Recommend and customize trips based on client needs and preferences

 Ensure accuracy in booking processes

Skills & Qualifications:

 Bachelor’s degree in travel and tourism, or a related field

 Strong sales skills and communication abilities

 Excellent negotiation and relationship-building skills

 Commitment to outstanding customer service

 Self-motivated and results-oriented

Company Focus: Sustainable tourism with Adventure Travel Packages, Motor biking Tours,

and Fixed Departure Tours.

Job Title: Human Resources Manager (only from product-based companies)

Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi

Job Type: Full-time

Reports to: CEO

Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Key Responsibilities:

Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.

Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

Maintain HR records and ensure that employee files are up-to-date and accurate.

Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

Bachelor's degree in Human Resources or related field.

Minimum of 5 years of experience in recruitment, team management, and employee relations.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Ability to handle sensitive and confidential information.

Strong organizational and time management skills.

• Strong experience with JEE 7 and Java 11, or at least Java 8 with some understanding of Java 11
• Very good with Eclipse / IntelliJ
• Good experience into Angular 8+
• Very strong with Oracle / mySQL specifically SQL queries, stored procedures, functions, triggers
• Having good experience with Maven, Git, Jenkins
• Good hands-on with Spring, Spring Boot
• Very strong with Agile methodologies and strong understanding about DevOps (at least CI / CD concepts and hands-on experience with developing and managing pipelines)
• Clean Code Principles

Role 

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.

You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.

Responsibilities

• Deployment, automation, management, and maintenance of production systems.
• Ensuring availability, performance, security, and scalability of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
• Be accountable for proper backup and disaster recovery procedures.
• Drive operational cost reductions through service optimizations and demand based auto scaling.
• Have on call responsibilities.
• Perform root cause analysis for production errors
• Uses open source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• Prior experience as a software developer in a couple of high level programming languages.

• Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

• Extensive experience with web servers such as Nginx/Apache

• Strong Linux system administration background.
• Ability to present and communicate the architecture in a visual form.
• Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
• Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
• A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
• Expertise with Git
• Experience implementing CI/CD (e.g. Jenkins, TravisCI)
• Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
• Stellar troubleshooting skills with the ability to spot issues before they become problems.
• Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
• Time and project management skills, with the capability to prioritize and multitask as needed.

Applicant must have a min of 4 years of experience as a Java Developer and a Min of 2 years on Spring boot, Augular knowledge must, having an experience in Angular would be an added advantage.

Detailed JD

Resources with below skill sets :

- Angular JS

- Spring MVC

- Spring Boot

- Hibernate

- PostgreSQL

- Drools

- SVN

- Jenkins

- SonarQube

- Foresighted & good judgement in problem solving.

- Capable of paying attention to detail.

- Good analytical and logical thinking.

- Prioritizing and organizing

- Team Player with positive attitude.

- Process knowledge/Technical expertise

- Good Written and Verbal communication Skills

- Analyse & understanding of the SRS.

- Report queries on the SRS/Requirement.

- Prepare low level design document

- Prepare Unit test cases

Field Sales Representative - AWS Sales Singapore/SEA

Who we are?

Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realize the “Next” in the “Now” for our Clients. We specialize in Cloud Data Engineering, AI/Machine Learning and advanced cloud technologies such as Anthos by Google Cloud and AWS Sagemaker just to name a few. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to the cloud.

Your bucket of undertakings

Responsibilities:

1. Execute business development plans to ensure that opportunity creation and pipeline goals are met and exceeded while working against KPIs and metrics.

2. Source, identify, and qualify opportunities within potential customers:

Prospect new opportunities using a combination of phone, email, social media, and direct mail to help build our sales pipeline by connecting with prospective customers, understanding their unique needs, identifying the best way to position Searce Inc and her value propositions, evaluate if there is a good fit, schedule meetings and bring prospects to successful sales closure.

3. Collaborate and nurture strategic engagement with Sales and Marketing for outbound messaging and demand generation programs.

4. Source and be able to organize large contact data sets. Use data to identify key target prospects.

5. Work closely with Amazon Web Services on target account lists and find creative ways to break into competitive accounts. Your relationships with customers are crucial in helping Searce futurify businesses and bringing our product portfolio into companies both big and small around the world.

6. Follow up and track closely to assigned targets while ensuring that integrity and bringing positive business outcomes to the clients are not compromised.

So, what are we hunting for ?

● 8-10 years of technology sales and business development experience, particularly within the AWS ecosystem.

● Experience managing and developing a pipeline of qualified leads and opportunities within software, SaaS, Analytics, BPM or IT products or her related services.

● Understanding or previous experience working within the Public Cloud ecosystem (Amazon Web Services, Google Cloud Platform, etc. - and their related services) is required.

● Consistent record of meeting and exceeding sales targets.

● Highly effective verbal and written communication skills in English.

● True passion for sales and technology.

● Self-starter with tons of energy, passion, humor, and enthusiasm.

● Critical problem-solving skills to handle customer questions and overcome objections.

● A great sense of humor and enjoys having fun with colleagues.

● Passionate, persuasive and able to articulate the value of the  Cloud Ecosystem to instill a sense of interest and credibility for Searce and oneself.

● Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.

● Strong service attitude and a commitment to quality.

● Highly organized and efficient with strong work ethics

● Confident working with others to inspire a high-quality standard

Education, Experience, etc.

1. Is Education overrated? Yes. We believe so.

a. However there is no way to locate you otherwise. So we might look for a graduate degree in engineering with a sales mindset or you started your business at 12 and sold it post high school. And the latter is better. We will find you faster if you specify the latter in some manner. :)

2. Comfortable working in an all-hands start-up environment - owning a project, wearing many hats to get the job done, attention to detail and strong follow-through.

3. Strong work ethic, track record of high productivity and sales achievement.

How do we work?

It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.

Humble: Happy people don’t carry ego around. We listen to understand; not to respond.

Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.

Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.

Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.

Innovative: Innovate or Die. We love to challenge the status quo.

Experimental: We encourage curiosity & making mistakes.

Responsible: Driven. Self motivated. Self governing teams. We own it.