Performance Marketing Manager

Job Profile: Entrepreneur in Residence (EIR) at Founders Office

Location: Chembur, Mumbai

Reports to: Founders

Job Type: Full-Time

Job Description

Position Overview: AXS Solutions is seeking a dynamic and driven Entrepreneur in Residence (EIR) to join the Founders Office. The ideal candidate will work closely with the founders to drive the growth and expansion of AXS in various dimensions, including business development, strategic partnerships, innovation, and operational efficiency. This role offers a unique opportunity to be at the heart of AXS’s growth strategy, working on high-impact projects and initiatives.

Key Responsibilities:

1. Strategic Growth Initiatives:

• Identify and develop new business opportunities and markets for expansion.
• Collaborate with the founders to define and implement strategic growth initiatives.
• Conduct market research and analysis to inform strategic decision-making.

1. Business Development:

• Lead efforts to establish and maintain strategic partnerships and alliances.
• Explore new revenue streams and develop plans to capitalize on them.
• Assist in negotiations and closing deals with key partners and clients.

1. Innovation and Product Development:

• Work with cross-functional teams to drive innovation and product development.
• Identify emerging trends and technologies that could impact AXS’s business.
• Develop and oversee pilot projects to test new ideas and concepts.

1. Operational Efficiency:

• Analyze and improve existing business processes to enhance efficiency and effectiveness.
• Develop and implement operational strategies to support growth objectives.
• Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.

1. Leadership and Mentorship:

• Mentor and support junior team members and emerging leaders within the organization.
• Foster a culture of innovation, collaboration, and continuous improvement.

Key Skills and Qualifications:

• Education: Bachelor’s degree in Business, Economics, Engineering, or a related field; MBA or advanced degree preferred.
• Experience: Minimum of 3-7 years of experience in business development, strategy, consulting, or a related field; experience in a startup environment is a plus.
• Entrepreneurial Mindset: Proven track record of entrepreneurial success, either as a founder or in a leadership role in a high-growth company.
• Strategic Thinking: Strong strategic and analytical thinking skills, with the ability to identify and capitalize on growth opportunities.
• Business Acumen: Deep understanding of business operations, financial planning, and market dynamics.
• Leadership: Strong leadership and mentoring skills, with the ability to inspire and motivate teams.
• Communication: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Personal Attributes:

• Proactive and Results-Driven: Takes initiative and is focused on achieving tangible results.
• Innovative: Creative thinker who is always looking for new ways to solve problems and create value.
• Collaborative: Team player who works well with others and fosters a collaborative work environment.
• Resilient: Able to handle setbacks and challenges with a positive attitude and persistence.

Experience: 2 - 4 yrs

CTC: As per industry std.

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Job Description/Job Responsibilities

• Reach out to Decision Makers (B2b) / Connect with the relevant individuals (as per defined database) to brief them on call about upcoming conferences, sessions, etc. Educate them why they should attend the conference/event and generate interest.
• Work on Business-to-Business campaign for the IT marketplace 
• Doing Web search for successful call results ie. LinkedIn
• Guide and help the participants in the process like registering, logging-in on the portal by carrying out the intelligent conversation, sharing appropriate information with registrants
• Maintaining and analyzing reports of discussions and call history as required in a specific format.
• Making polite conversation with customers/prospects on the phone