VP-Lead Engineer

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Greetings from Quantum BSO!

It was a pleasure to interact with you today regarding the opportunity of Sr Software Engineer/Technical Lead position. Thank you for your interest in the interview process for the position at Quantum BSO and Tech Pvt Ltd. We are glad to move a step ahead.

Who we are:

We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.

What you’ll be doing:

Develop and deliver defect free, Web based applications using C#, ASP.Net and Oracle as per the Specifications provided by the Business Analysis Team.

• Read and Understand the Functional and Technical Specification and raise questions before commencing the work
• Design, develop, and unit test applications in accordance with established standards.   
• Adhering to high-quality development principles while delivering solutions on-time.
• Adhere to the Quality Management Standards established in the organization.   
• Understanding of the SDLC process defined in the organization and follow it without any deviation
• Providing third-level support to the support tickets raised by the business users
• Analyzing and resolving technical and application Logic related problems   
• Ensure high performance in the application by developing efficient code

What experience, skills & qualification you’ll bring to us:

Primary Skills

• BE/BTech/MTech with 4 to 10 year of experience in .NET Framework like C#.Net and ASP.Net
• At least 5 years of experience on Web Application development with ADO.Net, HTML, CSS, JavaScript/JQuery
• Good experience in Writing Complex SQL Queries using any of the RDBMS Database like Oracle, SQL Server etc.
• Experience in Creating and Testing Stored Procedures and Functions

- Coordinate project management activities, projects, people, communications

- Handle customer communications through emails, tickets and conference calls

- Serve as the project coordinator, maintaining timelines and ensuring accurate delivery dates.

- Supervise current projects and coordinate all team members to keep workflow on track

- Monitor and report on the progress of project to all stakeholders especially our customers

- Coordinate project schedules, resources, equipment and information for internal teams

- Act as the main point of contact and communicate project status to all stakeholders

- Organize, attend, and participate in stakeholder meetings

- Document meeting notes and follow up on action items and decisions from meetings

- Organize and maintain project materials such as documents, designs etc

- Provide operational support as needed

This is what you need to qualify:

- Proven 1 year work experience as a Project Coordinator or similar role in Information Technology (IT) related projects

- Outstanding communication and interpersonal skills.

- Basic understanding of Information Technology concepts required. Intermediate knowledge of IT hardware, software, and networking beneficial.

- Strong client-facing and teamwork skills.

- Excellent organizational and time-management skills.

- Attention to detail and strong work ethics

Company Overview

Engagedly Inc. is a fast-paced global software product organization. We make a difference to our clients by ensuring their workforce is meaningfully engaged. This niche space is attracting attention from candidates who love challenges and want to learn new things every day.

The Opportunity

‘Your success is our success! We’re looking for passionate, energetic and enthusiastic individuals who dream to be key drivers of success by directly impacting the organization’s sales & revenue growth. As an Associate - Business Development, you will operate to generate leads and interact closely with clients in the North American geography.

The Responsibilities - What will I be doing?

● Learn & understand our products, their purpose and our clients.

● Envisage plans and creatively chalk methodologies to reach out to prospective clients.

● Research prospective companies/leads, nurture and engage with them to build a potential sales

pipeline.

● Engage with the prospects via multiple outbound channels such as cold emails, cold calls,

LinkedIn and leveraging other social media channels.

● Build on qualified opportunities

The Requirements - What Skills do I Need?

● 0-1 year of proven experience in B2B sales, preferably at an Internet StartUp or SaaS Industry.

Freshers too can apply. As a fresher, you will be provided on-the-job training.

● Ability to challenge and chase goals and yet have fun at work.

● Entrepreneurial drive—you thrive being part of a small team, rapidly iterating on your approach

to unlocking opportunities,and getting your hands dirty to sell.

● Demonstration of intellect, drive, executive presence, sales acumen with an urge to succeed.

● A positive and energetic phone presence that inspires prospects to take the next step.

● Savvy with LinkedIn Sales Navigator and CRM tools.

● Experience working in a SaaS (Software as a Service) company would be an added advantage.

Why should I join Engagedly?

● You specialize in the domain that's fast-picking pace and becoming a need for many organizations

today.

● Work independently with your chosen methods to drive results

● Phenomenal learning experience with guaranteed self-development & growth.

● No dearth to growing within the business development track. Hence, you shape your career!

● A competitive compensation along with plentiful target-based incentives.

● Great people culture, work environment and freedom of space to set forth your fullest potential.

Shift Timings - 5.30 pm- 2.30 am IST

If this role sounds exciting, challenging and interesting, then we look forward to hearing from you.

All the best!

Required:

1. A minimum of 1 years of consulting and/or relevant industry experience
2. Understanding of Android Framework and Android app development.
3. Experience in developing android apps using Kotlin and latest frameworks
4. Knowledge and understanding of Design-Patterns and Data Structures.
5. Ability to develop Android applications using latest Frameworks like Retrofit, RxJava
6. Ability to write Unit test cases using the frameworks.
7. Knowledge about how to consume the REST API's
8. Understanding of Git/BitBucket or any version control system
9. Good written and verbal communication skills.
10. B.E/B.Tech/MCA/MSC/MS

Preferred:

1. Understanding and usage of latest android frameworks like JetPack, Android Architectural components
2. Experience in mentoring the new team members and also the junior folks.
3. Exposure to various mobile architectures (ex: MVC, MVP, MVVM, etc..)
4. Experience in handling the Android app deployment process.
5. Experience in working in Agile methodology

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring better customer experience through hands-on implementation of QA best practices

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stake-holder management
• Ensuring traceability matrix processes between requirements, test design, test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting status of ongoing tasks/deliverables
• Challenging status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java) OR
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 1 - 4 years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools?
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities: 
Developing and maintaining all server-side network components. 
Ensuring optimal performance of the central database and responsiveness to front-end requests. 

Collaborating with front-end developers on the integration of elements. 

Designing back-end services for various business processes.ses. 

Developing high-performance applications by writing testable, reusable, and efficient code. 

Implementing effective security protocols, data protection measures, and storage solutions. 

Running diagnostic tests, repairing defects, and providing technical support. 

Documenting Node.js processes, including database schemas, as well as preparing reports. 

Recommending and implementing improvements to processes and technologies. 

Keeping informed of advancements in the field of Node.js development. 

Skills: 

Bachelor's degree in computer science, information science, or similar. 

At least two years' experience as a Node.js developer. 

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks. 

Knowledge of front-end technologies such as HTML5 and CSS3. 

Superb interpersonal, communication, and collaboration skills. 

Exceptional analytical and problem-solving aptitude. 

Great organizational and time management skills. 

Availability to resolve urgent web application issues outside of business hours. 

We have openings for Business Developer.

Skills Required:

• Experience with lead generation through portals like Freelancer, Upwork, Elance, Guru, Craglist, ODesk and Social Media etc.
•  Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Ability to work independently or as an active member of a team.
• Building business relationships with current and potential clients.
• Understanding client needs and offering solutions.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential clients.