QA Automation Engineer

We are hiring a Manual QA Tester for our travel Domain client to ensure the quality and reliability of our web and mobile travel applications.

The role involves creating and executing test cases, identifying bugs, and collaborating with developers to ensure seamless user experience.

Candidates should have 2–4 years of experience in manual testing, strong understanding of SDLC/STLC, and good attention to detail.

Experience in testing booking/payment flows or travel domain applications will be an added advantage.

Job Overview:

We are looking for a passionate and skilled React.js Developer with 1-2 years of experience in front-end development. The ideal candidate will be responsible for developing and maintaining web applications using React.js while ensuring high performance, responsiveness, and seamless user experiences.

Key Responsibilities:

• Develop and maintain responsive web applications using React.js.
• Collaborate with designers and backend developers to implement UI/UX designs.
• Optimize components for maximum performance across multiple devices and browsers.
• Work with RESTful APIs and integrate third-party services.
• Troubleshoot and debug application issues.
• Maintain clean, scalable, and reusable code following industry best practices.
• Participate in Agile development processes, including scrum meetings and sprint planning.

Required Skills:

• Strong proficiency in React.js, JavaScript (ES6+), HTML, and CSS.
• Knowledge of Redux, Context API, or other state management libraries.
• Experience with RESTful APIs and asynchronous programming.
• Familiarity with Git version control.
• Understanding of responsive design and cross-browser compatibility.
• Basic knowledge of Node.js (preferred but not mandatory)

Roles and Responsibilities:

Engage with potential clients via phone calls and WhatsApp to schedule meetings with our Principal Architect.

Understand client requirements related to construction, real estate, or interiors and relay them effectively to the Principal Architect.

Maintain and update client interactions, leads, and meeting schedules in the CRM system.

Follow up with leads to ensure timely responses and confirmed meeting attendance.

Provide basic information about our services, processes, and timelines to prospective clients.

Collaborate with the Principal Architect to refine engagement strategies and enhance lead conversion.

Skills Required:

Strong communication skills, with the ability to engage and build trust over calls and WhatsApp.

Experience in the construction, real estate, or interior design industry is mandatory.

Proficiency in CRM tools for managing leads and tracking client interactions.

Goal-oriented with a focus on delivering high-quality leads and scheduling productive meetings.

Prior experience in inside sales or client engagement is preferred.

Note: The role is client-focused, ensuring seamless communication and effective scheduling with our Principal Architect

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

More about this Customer Care Executive job

Please go through the FAQs to get all answers related to the given Customer Care Executive job

• What is the eligibility criteria to apply for this Customer Care Executive job?

Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience

• How much salary can I expect for this job role?

Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.

• How many working days are there for this Customer Care Executive job?

Ans: This Customer Care Executive job will have 6 working days.

• Are there any charges applicable while applying or joining this Customer Care Executive job?

Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., The Everything Store.

• Is it a work from home job?

Ans: No, it’s not a work from home job and can't be done online.

• How many openings are there for this Customer Care Executive role?

Ans: There is an immediate opening of 5 Customer Care Executive at The Everything Store

• Who can apply for this job?

Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.

• What are the timings of this Customer Care Executive job?

Ans: This Customer Care Executive job has Day Shift.

Job Description for Senior Python Developer 

Experience: 4 to 7 years

• Must have strong knowledge in Python 2/Python 3
• Must have a strong knowledge of Web development using the Django web framework and API development experience using Django REST API.
• Flask framework or any other framework’s knowledge is great.
• Ability to write reusable, testable, and efficient code
• Team Handling exposure
• Knowledge of Standard databases like MySql, PostgreSQL and NoSQL databases like MongoDB, Firebase, etc. Able to create database schemas that represent and support business processes.
• Understanding of fundamental design principles behind a scalable application
• Must be good at understanding client requirements.
• Good testing/debugging skills using standard python modules/IDEs
• Deployment experience with standard servers like Apache/AWS etc.
• Experience in testing frameworks known in the industry.
• Having good/basic knowledge of Front end Technologies HTML, CSS, Bootstrap, JavaScript is good.
• Proficient understanding of code versioning tools - GIT

The candidate must have experience in coding part and team handling experience both

• Participate in full machine learning Lifecycle including data collection, cleaning, preprocessing to training models, and deploying them to Production.
• Discover data sources, get access to them, ingest them, clean them up, and make them “machine learning ready”. 
• Work with data scientists to create and refine features from the underlying data and build pipelines to train and deploy models. 
• Partner with data scientists to understand and implement machine learning algorithms. 
• Support A/B tests, gather data, perform analysis, draw conclusions on the impact of your models. 
• Work cross-functionally with product managers, data scientists, and product engineers, and communicate results to peers and leaders. 
• Mentor junior team members 

Who we have in mind:

• Graduate in Computer Science or related field, or equivalent practical experience. 
• 4+ years of experience in software engineering with 2+ years of direct experience in the machine learning field.
• Proficiency with SQL,  Python, Spark, and basic libraries such as Scikit-learn, NumPy, Pandas.
• Familiarity with deep learning frameworks such as TensorFlow or Keras
• Experience with Computer Vision (OpenCV),  NLP frameworks (NLTK, SpaCY, BERT).
• Basic knowledge of machine learning techniques (i.e. classification, regression, and clustering). 
• Understand machine learning principles (training, validation, etc.) 
• Strong hands-on knowledge of data query and data processing tools (i.e. SQL) 
• Software engineering fundamentals: version control systems (i.e. Git, Github) and workflows, and ability to write production-ready code. 
• Experience deploying highly scalable software supporting millions or more users 
• Experience building applications on cloud  (AWS or Azure) 
• Experience working in scrum teams with Agile tools like JIRA
• Strong oral and written communication skills. Ability to explain complex concepts and technical material to non-technical users