Oracle HCM Functional Consultant

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Job Title: Java Developer

Location: Mumbai

Job Type: Full-Time 

Experience Level: 4- 8 years

Job Overview:

We are looking for a highly skilled Java Developer to join our development team. As a Java Developer, you will be responsible for designing, developing, and maintaining robust Java applications that meet high standards of performance and reliability. The ideal candidate will have strong analytical skills, excellent problem-solving capabilities, and a deep understanding of Java and its ecosystem.

Key Responsibilities:

• Design, develop, and maintain reliable Java applications.
• Collaborate with cross-functional teams to analyze requirements and translate them into technical solutions.
• Write clean, efficient, and scalable code.
• Develop and integrate APIs and web services.
• Conduct software analysis, testing, and debugging.
• Optimize application performance, scalability, and security.
• Participate in code reviews and contribute to best practices.

Required Skills:

• Proficiency in Java and Java EE (Enterprise Edition).
• Strong understanding of Object-Oriented Programming (OOP) concepts.
• Experience with Spring Framework (Spring Boot, Spring MVC) and Hibernate.
• Familiarity with RESTful API design and development.
• Knowledge of SQL and database management systems like MySQL, PostgreSQL, or Oracle.
• Experience with version control systems like Git.
• Familiarity with build tools like Maven or Gradle.
• Solid understanding of application security, data protection, and performance optimization.

What you need to shine?

• You have the prior experience in modernising legacy applications.

• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.

• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).

• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.

• You are Cloud savvy, preferably Google Cloud.

• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

• Hands-on experience in building SOA or Micro-services preferably on .NET Core.

• Proven Architectural skills with high standards in Code quality

• Knowledge of ReactJS/Typescript would be added advantage.

• Practical experience in Agile development methodologies of using CI/CD.

• Extreme Programming (TDD) experience is sought after by us.

Technical Skills Required – Mandatory:

- Cloud Technologies – AWS OR Bigdata (Basic Level)

- Python (Highly Experience Level)

- Databases – SQL (Highly Experience Level)

- Operating Systems – Unix (Highly Experience Level)

Strong knowledge in writing complex SQL queries and Knowledge of Performance Tuning

Excellent working knowledge of production support role and Strong debug/troubleshooting skills

Provide 24×7 operational support to all production practices on holidays and weekends.

Hands-on experience in production support for data engineering processes, root cause analysis, and identifying opportunities to improve existing processes.

Roles and Responsibilities:

Set up and optimize the existing integration, monitoring and alerting processes.

Working knowledge of ETL/ELT in Hadoop, Spark and MPP databases is required.

Effectively collaborate with the partners (SMEs, DBA, and Business users) to ensure the reliability of the Data systems.

Position description:

We’re looking for a senior full stack developer (MERN) with a proven experience to design and create software. The responsibilities will include coding both on the front and back-end, writing APIs, and React components.  

Having an experience of web development using JavaScript, you should be able to create web applications from scratch. The ideal candidate should have experience of working in agile teams. 

Primary Responsibilities:

• Participating in the design and creation of scalable software
• Writing clean, functional code on the front- and back-end
• Writing unit tests and fixing bugs or other coding issues
• Develop and manage well-functioning databases and applications
• Write effective APIs and react components
• Perform peer code reviews

Reporting Team

• Reporting Designation: Full Stack Development (KH_PPLS_PE_SPD.Full Stack Development)
• Reporting Department: Software Product Development (KH_PPLS_PE_SPD)

Required Certification/s:

Required work experience

• Industry: IT
• Role: Web Development
• Years of experience: 3 to 6

Key Performance Indicators:

• 3-6 years of industry work experience 
• Proven experience as a Full Stack Developer or similar role 
• 1+ years of web application development with JavaScript as full stack 
• End-to-end full stack experience designing and building scalable applications 
• Excellent JavaScript / Typescript skills 
• Strong proficiency in React (hooks knowledge is plus) 
• Strong proficiency in Nodejs 
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have development experience in Micro services using NodeJS and TypeScript 
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs 
• Knowledge of code versioning tools such as Git, Mercurial or SVN. 
• Open minded to take up any challenge, research and provide solutions –  

Required Competencies:

• Great attention to detail 
• Testing libraries – jest, testing-library is plus 
• TDD / BDD experience is plus 
• Experience with AWS, K8S is plus 

• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration  

Required Skills:

ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL 

• Proficient with Laravel/CI/Node.JS/Yii
• Must have at least 1 year of experience
• Able to join office

• Initial Screening
• Telephonic Interview
• Machine Test
• HR Round