Instructional Designer

About MyOperator 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities: 

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. 
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. 
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations

Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

• Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge,Hamilton Lane, Franklin T empleton, Motive Partners and a who’s who of the financial service industry.

We are creating engaging wealth experiences to better financial lives through AI and investment intelligence-powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and

planning divisions.

OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos

aside to find our genius zones. With self-awareness and integrity we strive to be the best we can

possibly be. No excuses.

●Understanding through Listening and Speaking the Truth. We value transparency. We communicate

with radical candor, authenticity and precision to create a shared understanding. We challenge, but

once a decision is made, commit fully.

●I Win for T eamwin. We believe in staying within our genius zones to succeed and we take full

ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win

together.

Key responsibilities:

● Prototype Development: Build and validate prototypes by designing datasets and performing fine-tuning to demonstrate model feasibility and effectiveness.

● Model Fine-Tuning: Lead the fine-tuning process for large language models, leveraging both open-source solutions (e.g., LORA, LLAMA 2/3) and proprietary models like GPT 3.5/4.0 to address specific business needs.

● Retrieval-Augmented Generation (RAG): Design and optimize advanced RAG systems,implementing efficient methods for chunking, indexing, and managing complex document formats, such as PDFs.

● Agentic Workflows: Develop and apply agentic workflows to create advanced conversation agents tailored for various use cases.

● Prompt Engineering: Craft effective prompts to enhance the performance of large language models, such as GPT-4 and Cloud 3, ensuring solutions align with business objectives.

● Inference Frameworks: Utilize inference frameworks like VAM and advanced pipelines to improve scalability and streamline the deployment of machine learning models.

● ML Model Deployment: Lead the deployment and productionization of machine learning models, collaborating closely with software engineers to ensure seamless integration into products.

● Conversational Experiences: Work with cross-functional teams, including design and product, to craft engaging and personalized conversational AI experiences for end-users.

● Independent Execution: Demonstrate the ability to independently manage projects, deliver features, and achieve outcomes in a dynamic, fast-paced startup environment.

● Data Personalization: Leverage and analyze existing datasets to enhance model performance and create tailored user experiences, fine-tuning models to align with unique business cases.

● Startup Mindset: T ake initiative in setting up workflows, tools, and systems from scratch, showcasing flexibility and adaptability in a growing organization.

● Leadership and Collaboration: Act as a leader and independent contributor, effectively collaborating across diverse teams while managing evolving project priorities.

● Research and Innovation: Drive innovative research aligned with business goals, exploring advancements in Natural Language Understanding (NLU) and conversational AI applications.

● Knowledge Sharing: Publish and present groundbreaking research in top-tier journals and conferences, contributing to the broader scientific community and enhancing organizational credibility.

Requirements:

● 8+ years of experience

● Experience working with LLMs and Generative AI

● Experience building conversational bots

● Experience 2+ Years fine tuning models

● Experience using RAG base approaches

● Understanding of financial concepts and investing would be a big plus but not required

We are seeking a high-performing Business Development Manager (BDM) to lead our US IT Staffing business development initiatives from our Bangalore office. The ideal candidate will have a strong foundation in Bench Sales and a proven track record in client acquisition. The role focuses on engaging with Direct Clients, Prime Vendors, and Tier-1. The BDM will be responsible for lead generation, cold calling, email campaigns, LinkedIn outreach, and strategic marketing to grow our client base in the US.

Key Responsibilities:

· Generate leads and build a strong sales pipeline through: Cold calling, Email marketing, LinkedIn outreach, Referrals and industry networking

· Identify, target, and engage with Direct Clients, Prime Vendors, and Tier-1 Vendors in the US IT Staffing space.

· Understand client requirements and effectively market bench consultants (H1B, GC, USC).

· Drive the full sales cycle – from initial contact and requirement gathering to negotiations and deal closure.

· Work closely with Bench Sales and Recruitment teams to ensure timely and quality submissions.

· Build and maintain long-term relationships with clients and vendor partners.

· Consistently achieve or exceed defined monthly/quarterly revenue and client acquisition targets.

· Maintain detailed documentation of activities, pipelines, and client interactions.

Requirements:

· 5 to 10 years of experience in US IT Staffing, including a minimum of 2 years in a client-facing BDM role.

· Strong background in Bench Sales with hands-on experience in candidate marketing.

· Proven ability to generate leads and close new accounts with Direct Clients and Prime Vendors.

· Excellent understanding of US work authorizations, tax terms (W2, C2C, 1099), and staffing models.

· Exceptional communication, negotiation, and interpersonal skills.

· Self-motivated, proactive, and target-driven professional.

· Familiarity with ATS/CRM tools and US job portals (Dice, Monster, CareerBuilder, etc.).

Good to Have:

· Existing client/vendor relationships in IT services or staffing.

· Awareness of US market trends – high-demand skill areas like Cloud, DevOps, Data, and Cybersecurity.

· Experience working with implementation partners and large integrators.

As a Website Development Executive – Support Side, you will play a key role in maintaining and supporting websites post-launch. This includes managing website updates, resolving support tickets, developing and integrating chatbot functionalities, and coordinating with clients and internal teams to ensure smooth operation and timely resolution of issues.

Your primary duties will include:

●    Monitor and manage website support tasks post-launch, ensuring timely resolution of issues and updates.

●    Attend client calls, including occasional night-time calls based on US time zones, to gather feedback and clarify requests.

●    Implement content and design changes across various CMS platforms (e.g., WordPress, Webflow).

●    Develop and configure chatbots for client websites, ensuring smooth user experience and alignment with business goals.

●    Collaborate with design, tech, and SEO teams to address cross-functional support needs.

●    Perform routine website maintenance, content updates, page optimization, and bug fixes.

●    Test website functionality, responsiveness, and design consistency before and after updates.

●    Contribute suggestions to improve internal CMS tools and workflows.

●    Maintain proper documentation for all updates, configurations, and client communications.

●    Proactively follow up on open tickets and ensure client satisfaction with completed tasks.

Requirements:

●    Bachelor's degree (Any Field), Web Design, or related field.

●    Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.

●    Working knowledge of website CMS platforms like WordPress and Webflow.

●    Understanding of chatbot flows and ability to configure basic chatbot logic.

●    Willingness to attend late evening/night calls as required for clients.

●    Detail-oriented with strong troubleshooting and problem-solving skills.

●    Eagerness to learn, adapt to new tools, and contribute ideas for continuous improvement.

●    Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.

●    Strong communication and interpersonal skills, with the ability to liaise with clients and internal teams to address their needs and requirements.

●    Experience with SEO principles, analytics tools, and performance optimization techniques is a plus.

We are looking for an experienced and result-driven Business Development Executive who will be in-charge of leading our company's sales efforts. As a successful hire, you will be responsible for acquiring' new customers to rapidly increase revenue for the company.

Responsibilities:

• Hunt /acquire new customers.
• Independently manage the whole sales pipeline - from lead generation -> lead qualification > product presentation -> negotiation -> closure and contract signing.
• Making sales pitches and attending sales meetings with prospective clients.
• Ensuring that the sales pipeline is constantly being built and worked upon.
• Doing sufficient research to make effective pitches.
• Build long-term relationships with new and existing customers.
• Refine sales approach and meticulously execute on it (target industries, target buyers, and target personas).
• Keep self educated about competitors, and emerging trends among the customers.
• Partner with marketing, demand generation, and onboarding team to manage the customer acquisition.

Requirements:

• MBA with 2-3 years' experience in B2B sales role, preferably in automotive industry.
• Proven ability to achieve targets.
• Proficiency with MS Office Suite, particularly MS Excel & Powerpoint.
• Ability to draft persuasive proposals.
• Extensive, hands-on experience selling to large and mid-sized corporates.
• Should have a track record of consultative selling.
• Strong in building rapport with customers.
• Excellent communication skills - you are a clear and compelling storyteller across written and verbal mediums.
• Strong listening and problem-solving skills - you invest time in helping customers identify best solutions for their problems, and not force your solution upon the customer.
• Ability to negotiate confidently with mid & senior management folks.
• Organized and task driven.

Your responsibilities will include:

• Working closely with senior stakeholders to understand business requirements and help translate these into technical requirements for the development team
• Planning and documenting technical specifications for features or system design
• Designing, building, and configuring applications to meet business process and application requirements
• Directing the development team in the design, development, coding, testing, and debugging of applications
• Writing testable, scalable, and efficient code and leading code reviews
• Mentoring junior team members and ensuring they adhere to determining software quality standards
• MERN stack is mandatory

• Design and Build advanced applications for the Android.
• Work with outside data sources and Rest API's
• Worked on MVVM architecture, third party libraries etc.
• Experience with Kotlin, Rxjava.

Great opportunity to work in Roots Innovations Pvt.ltd., We simplify the RPA (Robotic Process Automation) platform with AI-powered Bots to manage business processes & compliance for all types of industry sectors.

Educational Qualification: BE/B.Tech/BCA/BCS/MSC/MCA/MCS/M.Tech(Certification course will be Advantage)

Experience - 5 to 11 year

Job Description :

Roots Innovation Labs is looking for a Test Engineer/ Software Delivery Lead with expertise in Selenium WebDriver for Creating Basic Test Cases. Managing and Tracking the projects for any given engagement

Roles and responsibilities :

1)Identifying customer needs and overseeing service delivery within the business context

2) Reviewing software requirements and preparing test scenarios.
3) Test case execution for functional, performance and load testing

Lead, guide, and monitor the analysis, design, implementation, and execution of the test cases, test procedures, and test suites..
4)Interacting with clients to understand product requirements.
5)Participating in design reviews and providing input on requirements, product design, and potential problems.
6)Planning, Executing, Managing, and Tracking the projects for any given engagement.
7)Building up and leading the Teams to the success of the project.
8)Leading and ensuring the project team's processes and tasks are carried out efficiently.

Required Education/Experience/Skills:

• A Bachelor's degree in Computer Science or related field.

• Up-to-date knowledge of software test design and testing methodologies.

• Working knowledge of test techniques and compatibility with various software programs.

• Working knowledge of programming.

• Excellent communication and critical thinking skills.

• Good organizational skills and detail-oriented mindset

Requirements

• 2-5 years of experience as a front-end developer
• Experienced in developing applications using JavaScript, ReactJS, Redux, Redux Saga, NodeJS, HTML5, CSS3/CSS4 and other UI technologies.
• Understanding and experience with ES6 concepts, asynchronous processing, partial page refresh, DOM traversal and manipulation.
• Experience with REST API construction, documentation, and architecture, including API description languages like Swagger.
• Comfortable writing Unit Test Cases (Enzyme/ Jest)
• Familiar with cloud services: AWS, Dev-ops such as Git, Jira, Confluence
• Good to have experience/knowledge of
  • Spring (MVC, IOP/DI, REST, Security)
  • Docker,
  • Scala,
  • Python
• Able to connect the dots between code and business value

Responsibilities

• Engage in high level conversations about business strategy and the role tech plays in it
• Write well-designed, testable, and efficient code that powers our application
• Write specs and do planning for everything we build
• Conduct application analysis, testing, and debugging
• Diligently document code to keep it clean and transparent
• Ensure cross-browser and device compatibility

You Are

• You believe it’s always on you to make sure anything you do is a success.
• You have the ability to make quick and effective decisions.
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone.
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved.

Add-Ons/Interview Process

• You should be comfortable working in a Start-up for in-house product development.
• Will not be engaged with any Client, but with the internal team (in India & the US).
• Will be provided a hands-on exercise to complete and submit as a part of interview.