Manager Operations

Join a leading MCommerce company, set your career on a flight towards success and growth.

 

Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.

 

• Acting as a SPOC for all issues related to partners banks/payment gateways empaneled and following up with them for day-to-day operational concerns
• Relationship management with existing as well as newly onboarded partners
• Designing of processes and preparing SOPs for the same
• Accountable for identifying process gaps, mitigate and fix the same via process automation
• Defining KPIs for the process and tracking/reporting mechanism for the same
• Defining the quality/evaluation process for delivery of the KPIs
• Mentoring your team members, finding ways to increase the quality, efficacy of processes and implementing best practices across all levels
• Reconciling monthly data and reporting it to respective stakeholders
• Data analysis for understanding the trend and defining process changes/improvements
• Recruiting, training and supervising executives driving the process
• Driving the organization’s processes by remaining legally compliant
• Ensuring all operations are carried on in an appropriate, cost-effective manner