Backoffice Executive

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

Reporting to: Product Head                                                                           Location: Mumbai

Proven experience as a UX Designer, UI Designer or similar role

Proficient in Knowledge of HTML/CSS; JavaScript is a plus

Strong portfolio of design projects

Background in project management and research

Familiarity with interaction design and information architecture

Proficient in design software

Problem-solving aptitude

Analytical mind with a business acumen

Excellent communication skills

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

• The CTO will set company’s technological vision and lead its execution.
• Responsible to build and scale an online B2B / B2C platform from the scratch
• Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.

• Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
• Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
• Proven experience of building and leading engineering teams that have scaled along the journey.
• Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
• Candidate must have nuanced understanding of trade-offs among features, risks and costs.

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.