Operations Manager

Key Responsibilities

Manage technical onboarding and implementation for new clients

Understand customer requirements and configure the product accordingly

Provide technical support and troubleshooting for client issues

Work with APIs, integrations, and system configurations

Monitor customer usage and proactively address risks or gaps

Act as a technical advisor, guiding clients on best practices

Collaborate with internal teams (Engineering, Product, Sales) to resolve issues and improve product experience

Document solutions, processes, and customer requirements

Assist in client training sessions and demos

Ensure high customer satisfaction and retention

Candidate should have worked in Mumbai and Hyderabad cities right now or before as well.

 ● Looking for candidate from Event Sales and Luxury hotel sales backgrounds.

● Candidate must be excellent in communication and should be Good in Personality.

● Candidate should be able to travel to client places.

● Candidate should have experience in managing and growing sales for private hires, corporate bookings, social events, and F&B-driven experiences in the assigned city.

● Candidate should be Good in Host site visits, pitch presentations, and negotiations with professionalism.

Note: This is a full-time, on-site role and may require working evenings, weekends, or holidays as per client and event requirements.

Experience: 7+ years in business development within experiential marketing company

This is not just another leadership role — it's a growth partnership.

We're looking for someone who:

Has led high-performing BD teams in the experiential space

Knows how to open doors, close deals, and build long-term client relationships

Thinks and acts like an entrepreneur — hungry, hands-on, and ready to take smart risks

Can shape strategy while rolling up their sleeves to execute

Is excited by the idea of growing with the company, not just in it

This is your chance to co-build something meaningful — a platform where creativity meets business impact.

Corporate Event must have

As a Website Development Executive – Support Side, you will play a key role in maintaining and supporting websites post-launch. This includes managing website updates, resolving support tickets, developing and integrating chatbot functionalities, and coordinating with clients and internal teams to ensure smooth operation and timely resolution of issues.

Your primary duties will include:

●    Monitor and manage website support tasks post-launch, ensuring timely resolution of issues and updates.

●    Attend client calls, including occasional night-time calls based on US time zones, to gather feedback and clarify requests.

●    Implement content and design changes across various CMS platforms (e.g., WordPress, Webflow).

●    Develop and configure chatbots for client websites, ensuring smooth user experience and alignment with business goals.

●    Collaborate with design, tech, and SEO teams to address cross-functional support needs.

●    Perform routine website maintenance, content updates, page optimization, and bug fixes.

●    Test website functionality, responsiveness, and design consistency before and after updates.

●    Contribute suggestions to improve internal CMS tools and workflows.

●    Maintain proper documentation for all updates, configurations, and client communications.

●    Proactively follow up on open tickets and ensure client satisfaction with completed tasks.

Requirements:

●    Bachelor's degree (Any Field), Web Design, or related field.

●    Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.

●    Working knowledge of website CMS platforms like WordPress and Webflow.

●    Understanding of chatbot flows and ability to configure basic chatbot logic.

●    Willingness to attend late evening/night calls as required for clients.

●    Detail-oriented with strong troubleshooting and problem-solving skills.

●    Eagerness to learn, adapt to new tools, and contribute ideas for continuous improvement.

●    Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.

●    Strong communication and interpersonal skills, with the ability to liaise with clients and internal teams to address their needs and requirements.

●    Experience with SEO principles, analytics tools, and performance optimization techniques is a plus.

1.Provide post-sale support to clients by guiding them through payment schedules, cost breakdowns, and ensuring a smooth transition after the purchase of property/.

2. Manage communication between clients and internal teams to resolve issues related to payments, contracts, and delivery.

3. Serve as the primary point of contact for clients, ensuring they receive timely updates on payment due dates and outstanding balances.

4. Address and resolve client concern promptly, ensuring high levels of customer satisfaction and retention.

5.Maintain accurate and up-to-date records of payments, invoices, and financial transactions.

6.Assist clients in understanding the terms of their contracts and coordinate with the finance team for accurate billing and invoicing.

7.Develop educational materials to explain complex processes such as payment terms, contract terms, or maintenance schedules.

8. Establish and nurture long-term relationships with clients through regular communication, proactive outreach, and personalized attention.

9.Handling flat modification after coordination between Client and Company 

Job Description

You will lead the journey of growth by analysing, solving the problems and executing new projects on ground!

• Create processes and methods to gather business data and create business reports
• Analyze data to identify problematic areas and suggest improvements
• Responsible for goal setting, planning, and execution of projects at farms
• Develop requirements and operational standards - SOP’s
• Conduct continuous reviews of metrics & drive or assist on improvements

Job Requirement

• Expert in SQL, Excel, other scripting languages (R, Python, etc.)
• 1-2 years of experience as business analyst
• Hands on experience on BI tools - Power BI, Tableau, Qlikview, Data Studio, Excel etc
• Self-driven, energetic, lives and breathes data with a problem-solving mindset.
• Should be enthusiastic for travelling on ground, lead teams and execute projects.

You are a perfect fit if you are:

• A self-starter and a quick learner. Result oriented with execution excellence. A problem solver with a go-getter attitude. Passionate about travelling, executing developing and lead teams.

Professional development experience, working the Full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

• Managing the entire spectrum of finance including Financial Planning and Analysis,
• Accounting, Treasury, Taxation, Capex, OPEX, AP, AR, partner reconciliations etc.
• Lead annual budgeting; monthly re-forecasting and ad-hoc based reporting.
• Support business from a financial viewpoint including profitability analysis, margin profiling and other financial analytics needs
• Successfully partnering with the business and streamline/automate the finance process
• Manage all taxation and compliance activities.
• Prepare investor metrics and participate in building investor presentations.
• Manage internal and external auditors & responsible for handling of audit of the financial statements
• Responsible for implementation of accounting and reporting changes as per latest financial standards

Ideal Candidate:

• Chartered Accountant with 5-8 years of experience
• You should be ideally coming from an e-Commerce/digital economy background or should have worked within e-commerce/digital economy for a substantial part of your overall experience
• Team handling experience
• You should possess influential communication, interpersonal and negotiation skills
• You should have an experience of ensuring deliverables under short deadlines.
• Good working knowledge of Indian accounting standards and Indian taxation, statutory and management reporting is critical to this position.
• You should have the drive to deliver above and beyond the call of duty and must possess a solution oriented and ambitious attitude.
• Strong Business and commercial acumen
• Analytical and problems Solving