Shubham Vishwakarma
Full Stack Developer - Averlon
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About The Role
We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
● 0-2 Years of prior experience in Customer Support Service
Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.
To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.
What you can expect from the role:
- Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
- Take end-to-end ownership of modules
- Get an opportunity to solve Edu-tech problem statements
Must-Have:
- Bachelor's degree in computer programming, computer science, or a related field.
- Proven 3+ years of experience working as a Back-end developer.
- Must have a good understanding of Node.Js, Javascript, and MongoDB.
- Must have good knowledge of Data Structures and Algorithms.
- Strong CS fundamentals and problem-solving skills is a must.
- Excellent analytical and time management skills.
- Interest in the game industry, since you will be working with people crazy for developing and playing games.
Good to have:
- Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
- A basic understanding of front-end technologies like React.js, HTML, CSS
Why you might be excited about us:
- We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
- We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Stock Options
✔️ Unlimited Leaves (oh yes! we don’t track leaves)
What we expect
- You need to stay active and keep an eye on the regular updates
- Efficient time management is encouraged.
- Take ownership of your work and can work independently on assigned projects/tasks.
Location
Jhandewalan, New Delhi
- You have experience with two or more development languages preferably Java or Python and React, etc
- You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
- Comfortability with Agile methods, such as Extreme Programming (XP), Scrum and/or Kanban
- Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker
1. Planning digital content marketing strategies, creating & curating posts for social media handles (5-6 articles to be written per month).
2. Ensuring that there is no plagiarism in any of the content which is put up on the social media handles.
3. Understanding & researching the basics of content writing for the company website, social media requirements, and blogs.
4. Creating content based on trends, research, monitoring the competition, adapting to change accordingly & can produce exceptionally good content.
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- Minimum 8+ years of experience working in a IT environment of which 5+ years as a product manager/Product Owner for a web/mobile product
- Experience working with business, technical and external stakeholders to elicit inputs to draft out roadmaps
- Excellent communication skills ( written, verbal, presentation)
- ability to create and present product roadmaps
- Ability to breakdown the roadmap into Epics, detailed user stories, create backlog items.
- Must be able to communicate business requirements to tech teams
- Must be able to work in a team and also independently
- experience in mobile game design will also be considered Extremely good when it comes to understanding usability issues and creating mock-up screens High intelligence, ability to conduct
- Coding languages (ex: Java, Reactjs) is a plus
- strong market research and come up with a well-articulated business plan Should be in regular touch with the latest happenings in the technology world Outstanding
- communication skills both oral and written
- Demonstrated ability to analyze business issues across multiple domains
For Chandigarh
PFB open positions and eligibility requirements.
Process Type- Domestic
Domain- Field Sales
As per standard industry practice and our understanding we will hire:
A. Personnel 30
⦁ Min Graduate or Diploma holder
⦁ Fresher’s are also allowed
⦁ Age must be between 21 Years to 32 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone
B. Any Team Manager (TL) shall have the following: 5
⦁ Min Graduate (or above) with 60% in any two (10th/12th/Graduation)
⦁ Min 24 months of experience in field Sales (or Min 18 months in case of post-Graduation done)
⦁ Age must be between 21 Years to 35 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone
Remuneration
On review of the prevalent industry practice, we have decided to have the following consideration and remuneration matrix to provide quality service:
⦁ Take-home salary of an executive shall be INR 21,000/- and Team Manager shall be INR 30000/- per month, even at 0 sales subject to zero absenteeism as per attendance guidelines
⦁ Salary cycle will be 22nd – 21st of every month and salary shall be paid max by 1st of succeeding Month.
⦁ Incentive will be paid max by 15th of the succeeding month
⦁ we represent to comply with all labor laws applicable on us.
For Amritsar
PFB open positions and eligibility requirements.
Process Type- Domestic
Domain- Field Sales
As per standard industry practice and our understanding we will hire:
A. Personnel 20
⦁ Min Graduate or Diploma holder
⦁ Fresher’s are also allowed
⦁ Age must be between 21 Years to 32 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone
B. Any Team Manager (TL) shall have the following: 4
⦁ Min Graduate (or above) with 60% in any two (10th/12th/Graduation)
⦁ Min 24 months of experience in field Sales (or Min 18 months in case of post-Graduation done)
⦁ Age must be between 21 Years to 35 Years
⦁ Personnel who have at-least a two-wheeler and Android mobile phone
Remuneration
On review of the prevalent industry practice, we have decided to have the following consideration and remuneration matrix to provide quality service:
⦁ Take-home salary of an executive shall be INR 18,000/- and Process Manager shall be INR 24000/- per month, even at 0 sales subject to zero absenteeism as per attendance guidelines
⦁ Salary cycle will be 22nd – 21st of every month and salary shall be paid max by 1st of succeeding Month.
⦁ Incentive will be paid max by 15th of the succeeding month
⦁ We represent to comply with all labor laws applicable on us
We need multiple MEAN stack developers. As a full stack developer, you will be producing scalable software solutions and will be involved in the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This isn't just another CRUD application. Your challenge will be to deliver a highly-available service on top of a dynamic collection of third-party data sources . Explore the limits of your own resourcefulness by designing human and automated systems that deliver true reliability in an otherwise unpredictable environment.
Tech-Stack: Angular, Node.js, JavaScript, and MongoDB
How You Will Contribute
- Work with the development team to ideate software solutions
- Working through the application development lifecycle to launch
- Conceptualizing, creating and building applications alongside taking designer wireframes and magically turning them into effective code
- Designing user-based interactions through effective front-end architecture
- Develop and manage well-functioning databases and back end applications
- Write effective and scalable APIs
- Leading and developing best practices for Full Stack Developer team
- Developing and designing RESTful services and APIs
- Determining application responsiveness for consumers
- Ensuring company mandate is effectively addressed in technical and developmental aspects
- Create security and data protection settings
- Write technical documentation
- Keeping current with industry trends and developments that can be applied to company needs
Technical Expertise That We Believe Will Make You Successful In This Role
- Min 1 year of experience as a MEAN Stack Developer
- Fluency in CSS, JavaScript and HTML
- Understanding of CSS preprocessors including Sass
- Strong knowledge of building effective APIs in Node.js (Express)
- Proficiency in writing effective Angular components.
- Experience working with MongoDB, Redis and AWS
- Good knowledge of data structures, system design and algorithms
- Bachelor/Master degree in Computer Science
- Soft-Skills That Will Come Handy
- Having a knack for visual design and utility
- Excellent written and verbal communication skills
- Strong attention to detail
- Head for problem-solving
- Having a flexible working style
- Being a team player
- Comfortable with working unsupervised
What We Need
- Solid industry experience
- Hands-on Experience with MEAN((MongoDB, Express.js, AngularJS, and Node.js) full-stack
- Experience in creating front end applications using HTML5, Angular 6x+, LESS/SASS, Bootstrap/Angular Material
- Having decent knowledge in Typescript
- Having experience in building a responsive web design
- Experience with MongoDB and good knowledge in database concepts
- Experience with web frameworks like ExpressJS
- Developing secure Node.js endpoints using Passport, JWT, OAuth, and related technologies.
- Knowledge in Restful API Design
- Experience with Version control systems like GIT and knowledge in GIT branching is necessary.
- Strong object-oriented knowledge in any platform is a plus
Good to Have
- Open Source Contributors (esp. JavaScript to be evident from GitHub)
- Notice period to be less than 30 days
- Expert in React Native is MUST
- Expertise in design and development of Full Stack applications using one or more JS frameworks like Angular, and Node JS, and developing apps using React Native
- Expert in Angular, React Native, NodeJS, Mongo, Postgres
- Ensuring responsiveness of applications.
- Designing and developing APIs, integrating with 3rd Party API for smooth Transaction and working.
- Experience on AWS Code Commit and Pipeline
- Hands on experience in Integration Node.jst with AWS (S3, CloudFront, ELB, EC2 etc)
- Extensive experience in architecting tech platforms.
- Integrating user-facing elements developed by front-end developers with server side logic.
- Writing reusable, testable, and efficient code.
- Design and implementation of low-latency, high-availability, and performing applications.
- Implementing security and data protection.
- Integrating data storage solutions.
- Proficiency in JavaScript with object oriented and functional concepts.
- Good knowledge of Node.js with the expertise in working with Express framework.
- Hands-on experience in integrating Node.js with MongoDB, PostgreSQL, and creating the REST APIs using Node.js.
- Good understanding the nature of asynchronous programming and its quirks and workarounds.
- User authentication and authorization between multiple systems, servers, and environments.
- Understanding fundamental design principles behind a scalable application.
- Understanding differences between multiple delivery platforms, like mobile vs. desktop, and optimising output to match the specific platform.
- Creating database schemas that represent and support business processes.
- Implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools, such as Git, SVN etc
- Experience within the eCommerce / fantasy quiz platform would be an advantage.
- Design, Develop, Test, Deploy, Maintain, and Improve software and new user-facing features.
- Nodejs
- React Native
- MongoDB (DynamoDB)
- SQL databases ( PostgreSQL, MySql Server)
- MERN/MEAN Stack
We are India's first Fantasy Ecommerce platform that enables a new method of shopping and saving by playing fun based quizzes for everyone.
Set the monthly, weekly, daily targets for the team and ensure that the targets are achieved
Maintain the sales report of the team
Needs to own hiring, firing and deliverables of at least 10 education counselors
Motivating & mentoring team to achieve & exceed targets
Design & develop business models
Conducting weekly reviews for performance & training
Identifying the areas of improvements & KPI’s
Involved in a lot of calling on phone for negotiation and objection handling
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Full Stack Developer - Averlon