MuleSoft Ops Lead

Key responsibility areas of a Sr. Copywriter:

1. Develop content ideas and strategies for assigned brands

2. Ensure the smooth execution of content strategies

3. Create high-quality and engaging copies for digital platforms

4. Ensure the content aligns with the brand voice and messaging strategy

5. Develop and implement effective copywriting strategies to meet client objectives and campaign goals

6. Coordinate internally and externally for project completion

7. Conduct research and gather information for existing and new projects

8. Develop content guidelines for all assigned brands

9. Set processes for smooth workflow and adherence to existing structures

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Job Summary:

We are seeking a motivated and enthusiastic Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for selling our products or services over the phone, email, and other digital channels to potential clients. The ideal candidate should be an excellent communicator, have a strong sales aptitude, and possess the ability to work in a fast-paced environment.

Key Responsibilities:

• Reach out to potential customers via phone, email, and other digital channels to sell our products or services.
• Develop and maintain relationships with customers to build long-term partnerships.
• Conduct research to identify potential customers and understand their needs.
• Explain the features and benefits of our products or services to customers and address any questions or concerns they may have.
• Close sales and achieve weekly and monthly sales targets.
• Collaborate with marketing and sales teams to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date records of customer interactions and sales activities in our CRM system.
• Participate in regular sales training and stay up-to-date on industry trends and product knowledge.
• Provide exceptional customer service to ensure customer satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Must have worked with SAAS companies selling to the US market
• 2+ years of experience in inside sales or related fields.
• Excellent communication skills, both verbal and written.
• Strong sales aptitude and ability to negotiate effectively.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and sales tools.
• Goal-oriented and results-driven with a strong focus on achieving targets.
• Ability to work well in a team environment.
• Strong problem-solving skills and ability to think creatively.
• Positive attitude and ability to handle rejection professionally.

We offer a competitive salary package with incentives and opportunities for career growth. If you are a driven and results-oriented individual with a passion for sales, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

· Develop and execute sales and marketing strategies to drive revenue growth and increase market share..

· Build and maintain relationships with clients to ensure customer satisfaction and loyalty.

· Collaborate with internal teams to ensure the seamless delivery of services to clients.

Requirements:

· Fresher/experienced both Welcomed

· Strong communication and interpersonal skills (English-Hindi).

· Ability to work independently and as part of a team.

· Ability to prioritize tasks and manage time effectively.

· Strong problem-solving skills and attention to detail.

 ​IT experience in analysis, design, development, documentation, implementing, and testing of software systems in Java, ​Spring Boot, Hibernate, and Internet technologies.

​- ​Spring Boot includes real-world experience working with ​Microservices Architecture, Plugin Services.

​- ​Strong experience in Spring Frameworks such as Spring MVC, IOC, AOP, and Spring JDBC.

​- Strong knowledge of the ​DevOps, AWS Environment, Code Versioning ​- ​Strong hands-on experience with Spring IO, Spring Boot with Thyme leaf.

​- ​Experience in implementing Java EE design patterns such as MVC, Singleton, Session Façade, DAO, DTO, and Business Delegate in the development of Multi-Tier distributed Enterprise Applications.

​- ​Good experience in developing Web Services SOAP, JAX-WS, WSDL.

​- ​Experience in core Java-Multithreading, collections, Servlets and JDBC.

​- ​​Strong knowledge on RDBMS concepts and broadly worked ​Postgres, MySQL technologies such as MongoDB

​- ​Experience in designing front-end ​technologies like ReactJS will be an add-on​

​- ​Hands-on experience with build and deployment tools including Ant / Maven, logging and Debugging using Slf4 and Log4j, and unit and integration testing using JUnit.

​- ​Experience with Use-Case design, Class, and Sequence diagrams using UML.

​- ​Excellent team player with good analytical, strategic planning, and interpersonal and communication skills. Highly motivated, enthusiastic, and self-starter.

• Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
• Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
• Bringing in more robust quality measures to the entire production process - from procurement to finishing
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
• Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
• Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
• Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting pricing proposals and production cost estimates
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
• Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
• Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning/Production/ Operations
• Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
• Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
• 12+ years of relevant experience (preferable)    

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

• Collaborate with engineering, design and product teams to build and ship new features.
• Seeing through a project from conception to finished product using Agile methodologies.
• Maintain and improve web applications. Optimize applications for maximum speed
• Design mobile-based features
• Self-contribution & able to manage and execute work through team members.
• Developing features to enhance the user experience.
• Create quality mockups and prototypes
• Translate application storyboards and use cases into functional applications.
• Create proof of concepts to demonstrate feasibility of proposed solution
• Continuously discover, evaluate and learn new technologies to stay at the forefront of technology innovation
• Write good quality, modular, reusable, well documented, unit-tested code.