Manager - Sales and Client Servicing

Qualifications

• Bachelor's Degree or equivalent experience is required
• A minimum of 8-10 years of experience working in an IT environment
• At least 6-8 years of experience as a developer.
• Experience leading complex projects/tasks
• Strong hands-on experience with a variety of code, interface, API, and database concepts
• Experience in full project life cycle development for systems and applications
• Experience integrating and customizing business applications
• Excellent oral and written communication skills, with the ability to collaborate effectively with team members at all levels, from junior developers to senior managers and business customers
• A strong desire to learn the latest technologies and the ability to acquire knowledge quickly
• Exceptional problem-solving and debugging skills

Technical Knowledge & Skills

• Proficiency in programming languages such as JavaScript, .NET, C#, Java, PHP, PowerShell, and Regex
• Experience with ERP, HRIS, and CRM and Case Management systems
• Experience with ServiceNow (SNOW) glide extensions and JavaScript
• Experience with Microsoft SharePoint
• Proficiency in web services, Rest APIs, string manipulation, SQL, and creating stored procedures using XML/JSON and SOAP/REST protocols
• Experience with integrations using tools such as Power Automate, UiPath, MuleSoft, and IBM App Connect
• Possess knowledge of DBA tasks, including deployments, maintenance planning, string manipulation, and authoring SQL statements
• Experience using Source Code and Version Control Systems like Git
• Experience in cloud base deployment of applications
• Windows OS

What are we?

Llama is a purpose driven startup.

We help people build the inner skills that are critical to have for wellbeing and high performance today!

A unique mindfulness-based behaviour change platform for mental health through workplace wellbeing.

We are building a hybrid learning platform to cater to a broad spectrum of well-being needs by introducing contemplative wisdom practices into the workplace.

All Llamas have some terrific abilities! You will have…

• 1 - 2+ years of experience in full stack development.
• Strong understanding of HTML, CSS, JavaScript.
• Comfortable in working with WordPress, React/Vue, Python, and PHP.
• Worked with multiple of the UI libraries.
• Understanding of version control systems.
• Comfortable in switching different technologies both in front end and back end.
• Good understanding with different types of databases.
• Knows the best practices of the technology, worked on.
• Experienced in using Figma, canva or similar designing tools

All Llamas also have some terrific response-abilities!

For starters you will…

• Develop the current wordpress website.
• Develop the current product ecosystem.
• Co develop AI tools and different integrations for multiple platforms.
• Explore possible technologies to integrate in Llama’s Tech ecosystem.
• Contributes to the open source projects that we use in any form.
• Document the project as you build.
• Utilize Project management tools
• Create training resources for future team members

• Experience with tracking and improving critical KPIs on a dashboard.
• Content is going to be a huge part of our marketing efforts. Having experience in driving relevant traffic from content and measuring conversion and ROI from it is required.
• Strong understanding of how to drive relevant traffic from channels like Facebook, Instagram, Pinterest, search – both organic and paid.
• Practical experience with email marketing is a must. Proficiency with marketing tools & technologies like email automation, landing page design and instrumentation, and A/B testing are a must.
• Strong sense of product as you’ll be a key influencer in how the product shapes over time.
• Creative thinker, story-teller and problem solver with attention to detail.
• Bachelor’s degree, preferably a master’s degree is required.
• Hands on experience in the eCommerce domain, especially on the seller side.
• Understand how to build and nurture a community of users, advocates and influencers and use this to amplify the word of mouth for the product.
• Exceptional writing skills, ability to edit and proofread content for clarity, grammar and accuracy.
• Hands on experience or comfortable with any or all of the following: SQL, HTML, CSS, JavaScript or programming in any language is a strong plus.
• Any experience with data sciences and analytics, R or python.
• Knowledge of or experience with UI/UX, graphics design or product management.
• US education is a strong plus. All customers are in the US to having spent time there and cultural familiarity is helpful.

Sr. Software Developer

Work Experience: 8+ Years

The Number of Vacancies: 2

Location:  

CTC: As per industry standards

About the Job Description

Senior software developers are responsible for designing, testing, and implementing new and updated software programs. They take on a managerial role and lead the development team with all software development tasks. Their job is to ensure all projects are completed on time and to company specifications.

What We Are Seeking

• Hands-on experience in Core Java and Advanced Java.
• Hands-on Java Framework-Architecture and Advanced Concepts Understanding and Implementation in Real-Time Projects
• Knowledge of Weblogic, Microservices
• Experience in developing APIs and RESTful services using Node JS.
• Strong understanding of the usage and implementation of JWT tokens and access control API development.
• Knowledge of AWS, SSL integration, Docker, Postman
• Extensive knowledge of MongoDB, MySQL, Redis, and Oracle.
• Understanding of how to integrate third-party APIs such as Payment Gateway
• Knowledge of code versioning tools such as GIT
• Must have good analytical, debugging, and problem-solving skills.
• Good communication skills.

Responsibilities

• Produce high-quality code and experience with security implementations.
• Collaborating with front-end developers on the integration of elements.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Work with the QA Team to develop testing protocols to identify and correct challenges.

ROR :: JD

Immediate Joiner

• Having experience on Ruby on Rails.
• Strong SQL skills with MySQL or PostgreSQL
• Knowledge on MongoDB an advantage.
• Experience with TDD (test driven development) or RSpec.
• Having experience on REST/API.
• JRuby experience is an advantage
• Knowledge on Exilir and functional programming a plus and JRuby is an advantage.
• Experience using Git productively in a team environment.
• Experience into Amazon web services
• Knowledge on Jenkins is an advantage.
• Knowledge on Docker.
• Excellent analytical and problem-solving skills

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Minimum 3+ years' experience as a software developer.
• Proficiency in JavaScript, Angular.js, HTML 5, CSS.
• Familiarity with Git.
• Linux and/or OS X experience.
• Experience consuming API endpoints.
• Good to have - Kafka/queuing system
• Should be well-versed in using multiple Databases - SQL/NO SQL,
• Should have experience using in- memory Data Bases-Redis
• Experience with Unit-Testing.
• Experience building web applications with responsive design.
• Experience with Node.js and/or other server-side JavaScript technologies and tools.
• Strong knowledge of design principles, user interfaces, web standards and usability.
• ES6, React JS/JSX, Redux, Web pack, Immutable.js.