UX Researcher

Hello ,

Greeting From TOPS Infosolutions!

It was a pleasure to connect with you today to discuss the career opportunity of a Technical Content Writer role at  Tops Infosolutions. 

Company Details: 

Website: https://www.topsinfosolutions.com/

TOPS Infosolutions, an IT Services & Enterprise Solutions Provider, combines Tech Expertise and Business Intelligence to enable Organizations to make the most of their business operations and customers.

As a software development and consulting company, we offer services to enterprises and startups, over 250 clients in more than 20 countries entrust TOPS in diverse industry verticals of software development including real estate, healthcare, retail, hospitality, food & beverages, manufacturing, etc.

Global IT leaders and consumer brands prefer TOPS for its pool of experienced developers, prodigious management, and a strong commitment to quality and deadlines.

Our clients praise us for our agile approach to development, flexible working hours, real-time collaboration, maintenance, and support, and a strong adherence to standard development practices.

Our competitive edge is a result of handling more projects than our competitors and yet meeting our deadlines efficiently while ensuring quality and cost-effectiveness.

Total Exp: 3-5 years 

Job Location: Ahmedabad - WFO 

Job Description: 

Roles / Responsibilities:

• Create high-quality, Research based & engaging content, including Landing Pages, blogs, portfolio, case studies, guest blogging and more.
• Collaborate with the team to develop and execute the content.
• Updating website content as needed
• Create new content to assist marketing campaigns
• Work closely with marketing team members
• Optimize content using SEO best practices
• Conducting simple keyword research and use SEO guidelines to increase web traffic
• Present drafts and final deliverables to the internal team, and founders as needed, and participate in brainstorming sessions from time-to-time
• Revise copy based on feedback/direction
• Be willing to suggest creative ways to showcase our products to a distinct set of users and customers worldwide
• Ensure brand image and message is being maintained across all company communication

Requirements: 

• Exceptional proficiency in written and verbal English communication is essential.
• Proven Strong Written Communication Skills
• Minimum 3+ years Experience in Technical writing (with work samples)
• Knowledge of IT industry and jargons is desirable
• Familiarity with content management systems

Regards,

Primary Responsibilities:

• Technical Support: Provide ongoing technical support for Nutanix environments, addressing hardware and software issues reported by internal or external users.

• Infrastructure Management: Administer, operate, and manage Nutanix hyper-converged infrastructure, ensuring optimal performance and uptime.

• Configuration and Deployment: Configure and deploy Nutanix hardware and software

• components, including setting up virtual machines and storage solutions.

• Monitoring and Maintenance: Monitor system performance, conduct regular maintenance,and perform troubleshooting to resolve issues proactively.

• Log Analysis and RCA: Analyze logs to identify issues and perform root cause analysis (RCA) to prevent future occurrences.

• Documentation: Maintain documentation related to system configurations, procedures, and troubleshooting steps.

Qualifications:

• Experience: Typically requires 3-7 years of experience in system administration, specifically with Nutanix platforms.

Technical Skills:

• Proficiency in Nutanix technologies, including Acropolis Hypervisor (AHV) and Prism interface.

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

• Knowledge of Linux operating systems is often essential.

• Problem-Solving Skills: Strong analytical skills to diagnose technical problems effectively.

• Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders.

Preferred Certifications:

• Nutanix Certified Professional (NCP) or similar certifications related to virtualization or cloud technologies.

Proficiency with Service Now Implementation, ITSM, CSM, Integration Hub / API integration, Java Script, UI Builder, App Engine, Scripting, Flow Designer with 4-5 yrs for service now development experience. 

Experience 

 8-9 years of experience in Software Development Methodologies.  

 Experience with ServiceNow HR module development and support. 

 Working in a cloud-enabled environment is desirable 

 Experience in supporting discovery and service mapping in ServiceNow 

 ITIL certified 

 ServiceNow System Administrator certified 

 ServiceNow HR certified 

 A professional with Implementation, Configuration, and all types of Development in

ServiceNow and Requirement gathering from customer, designing the technical solution and

implementation documents

Essential capabilities 

 Sound knowledge of delivery methodologies and working experience in Agile delivery 

 Competent stakeholder management skills, with the ability to apply the fundamentals of

Change Management throughout the delivery lifecycle 

 Effective communication skills with the ability to synthetise data and communicate findings 

 ITSM Best Practice Knowledge/Incident, Problem, Change, SRM, SLM, HR and Asset

Management Specialist 

 ITOM specialist, process strategy & framework, tool implementation 

 API Integration

 Workflow design expertise

 use of BR,UI Policies, Client Script, Script Include etc fulfill the requirement raised by

legal team.

 Create and Manage Service Catalog, Workflows, SLA's, Reporting etc.

Bachelor’s degree in computer science or other technical/scientific discipline

● Solid experience with cloud environments like Azure, GCP, AWS 

● Proficient with CI/CD tools such as CircleCI, Travis, Jenkins, Ansible, Terraform, Puppet, Chef 

● Strong expertise in Serverless architecture, Kubernetes cluster, and service mesh. 

● Strong hands-on experience with monitoring tools such as Prometheus 

● Ability to program with one or more high-level languages, such as Python, Java, Ruby, and JavaScript 

● Familiar with Git 

● Experience with performance monitoring and optimization. Ideally worked on large scale e-commerce projects 

At LambdaTest, We help developers and testers fix their applications across a combination of 2000+ browsers and Operating Systems by providing a complete cross-browser ecosystem on the cloud. As Backend Developer You will work with other Developers throughout the Software Development Life Cycle.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out product that deliver the company’s vision and strategy.

What’s the Opportunity?

• As a hands-on engineering professional, you'll stay on top of the details and will be more focused on building a better, more efficient program and creating the best user experience and 
• Support and collaborate with our service engineers in getting to the bottom of issues and come up with robust solutions.
• Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people.
• Design distributed systems using micro services architecture would be plus.
• Implementing high performance and non-blocking systems to serve traffic heavy SaaS based product.

Requirements and qualifications-

• Bachelor's degree in Computer Science or equivalent combination of technical education with 2-4 Years of work experience.
• Experience with one or more general purpose programming languages, including but not limited to:Python, Golang, NodeJs 
• A solid understanding of software construction
• The ability to naturally follow good development practices like test automation, CI/CD, source version control, etc.

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Research Travel & Hospitality industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Coordinate with marketing and design teams to illustrate articles
• Conduct extensive keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed depending on segment demand and change in keywords
• Streamline and manage content calendar
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

• 2 to 4 years of relevant work experience. Experience in travel industry will be a BONUS
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• Attention to detail
• You are open to learning new stuff and avoid internal politics.(super important).
• You are humble, kind, and are open to feedback.(super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

About us:

Strata is a commercial real estate investment platform that offers investors the opportunity to invest in pre-leased commercial assets such as offices, warehouses, and retail spaces across India.

We are one of the fastest-growing PropTech platforms in India and are backed by Elevation Capital, Mayfield, Kotak Investment Advisors, Gruhas (a venture by Nikhil Kamath of Zerodha), and DLF Family Office.

Our headquarter is in Bangalore, India.

We are a small yet close-knit team of 35+ people.

About you:

You have a knack for product and strongly equipped with engineering skills to make it a reality. You don’t jump into implementation unless you have clearly understood the problem/requirements. You don’t hesitate asking questions and giving critical reviews while respecting others’ opinions. You are a fearless engineer, and not afraid to fail, not on production though ;) You have a strong sense of ownership. You have a startup experience. You don’t feel annoyed if required to work on off days in case of production incidents (no development).

Your responsibilities:

We have three portals for different types of users and they are written in Angular. Your primary responsibility will be to provide impeccable user experience to the users on all forms of devices. You will be leading the effort of overhaul of one of the portals which we want to partly rewrite. Your Angular, JavaScript and design skills will matter the most here. Apart from this, you will be involved in all design discussions and code reviews and expected to give your inputs to ensure the best frontend development practices are followed. You will support your team members when they are facing challenges, and mentor them when appropriate.

Must-have Skills:

• 4-8 years of total experience
• 2+ years of experience in Angular. You must be pro at it. The team will be looking up to you for making most out of Angular.
• Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap
• Excellent Javascript knowledge and programming experience with ES5/ES6 and TypeScript
• Experience consuming REST APIs
• Responsive design methodologies and techniques

Good-To-Have Skills:

• Experience with UI testing and automation frameworks
• Experience of Chart.js
• Experience of ReactJS

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points