Shubham Vishwakarma
Full Stack Developer - Averlon
About Sahyadri Narayana Multispeciality Hospital
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Sales Operations Analyst
Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.
If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.
Responsibilities
● Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.
● Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.
● Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.
● Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.
● System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.
● Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.
● Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.
Qualifications for Success:
● Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.
● Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.
● Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.
● Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.
● Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.
● Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.
This is a build role and so our ideal candidate has the passion and experience to create the best possible people strategy for our team, using a combination of best practices, insight and innovation with an understanding of the needs of a growth stage company.
Job responsibilities include, but are not limited to:
People Management & Leadership: Lead the P& C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P& C staff as needed.
Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience.
Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring.
Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent.
Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth.
Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L& D program to support Parachute's leaders to help the company level up and scale.
Diversity, Equity, and Inclusion (DEI):Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company's DEI-B Values.
Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P& C team currently responsible for this function.
Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations.
Organizational Development, Design, and Change Management:Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments.
HR Metrics, Analytics, and Strategic Investment:Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment.
Future-of-Work Thought Leadership:Be a strategic thinker on how to position Parachuters to help the company achieve its 3-5-7+ year ambitions. Have well-researched and thoughtful stances on topics such as hybrid, remote-first, time-off, flexible time, sabbatical programs, comp philosophy, etc. to fully leverage the People & Culture function as a differentiator for the company.
What will set this person apart:
- Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources.
- Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred.
- Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance.
- Experience managing the end-to-end employee lifecycle and succession planning.
- Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company.
- Experience leading a team of HR professionals and working closely with senior leaders and executives in an organization.
- Strong understanding of HR metrics and data-driven decision-making.
- Excellent communication, negotiation, and presentation skills.
Benefits
- 21 days of paid vacation, 7 days sick leave, 3 days of no questions asked leave
- Encouraged time off on your birthday
- Flexibility for remote work on a case by case basis
- Comprehensive insurance plans (from Plum) and commuter benefits
- Rewards for every work anniversary
- One month paid sabbatical after your five year Skimm'versary as a full-time employee. and more.
Laravel
Vue.js
AngularJS (1.x)
Angular (2+)If you are interested to solve any kind of Code related error, learning new features and adapting them to real-world projects then you are ready to apply.
- Experience in Core PHP , MVC Architecture.
- Ability to write APIs incl Restful APIs.
- Knowledge of Bootstrap or other front-end frameworks
- Skilled in JavaScript, jQuery, AJAX, JSON, HTML and CSS.
- Knowledge of database operations with MySQL.
What will you do?
●Improve customer service experience, create engaged customers, and facilitate organic growth
●Take ownership of customers’ issues and follow problems through to resolution
●Develop service procedures, policies, and standards
●Keep accurate records and document customer service actions, and discussions
●Analyze statistics and compile accurate reports
●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment
●Keep ahead of the industry’s developments and apply best practices to areas of improvement
●Adhere to and manage the approved budget
●Maintain an orderly workflow according to priorities
You should apply if, you have
●Verbal and written proficiency in English and Vietnamese
●1-2 years of proven working experience in customer-facing roles
●Excellent knowledge of management methods and techniques
●Working knowledge of customer service software, databases, and tools
●Awareness of the industry’s latest technology trends and applications
About Company
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.
Roles & responsibilities
• Onboarding, Handling and Managing HNI / Ultra HNI clients.
• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography.
• Aiming for consistent growth of customer wallet share and book size.
• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.
• Constantly review client portfolios and give a birds’ eye view.
• Ability to work in partnership with Federal Bank and drive leads & AUM.
• Service existing clients with the support of client servicing team
• Adherence to all regulatory, statutory, and corporate compliance standards
Requirements
• 8+ years of experience in Wealth Management space
• Must have completed MBA from a premier business school.
• Should have sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE etc.) & markets.
• English is mandatory and command on local language would be beneficial.
• Ability to work in tandem with our channel partner and generate leads & business.
• Good communication and presentation skills
ROLE AND RESPONSIBILITIES:
QA engineer’s responsibilities include:
1.Work with Business Analysts to get a clear understanding of requirements, understand thefunctionality of the product, create the appropriate test cases, test planand ensure that theproduct is thoroughly tested.
2.Log bugs in the appropriate system, categorize them based on severity levels, re-test the fixesreceived from developers. Work with the developers to provide more information about theissue on a need basis and assist in arrival of quick solution.
3.Approve the release when all the issues have been fixed.
4.Take feedback (especially bugs) from customers to BA and Product development teams andensure that they are properly addressed.
5.Automate and execute the test cases using appropriate tools6.Perform other related duties as assigned.
Location:Bangalore
Employment Status:Regular Full-time
Experience:4-7 years
Reports To: Head-Customer Success
TravelOccasional
SalaryCommensurate with skills
About Greytip Software
Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 9000+ we touch the lives of 10,00,000 active users + employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.Position PurposeThe Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive from greytHR..
Responsibilities
Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
Requirements
4-6 years’ work experience in a customer-facing customer success, account management or strategic consulting organization.
Very strong verbal and written communication skills absolutely essential.Proven experience building strong internal and external relationships.
Proven track record of establishing themselves as a strategic trusted advisor to clients.
Proven track record in customer service in a highly-professional in a dynamic, start-up environment
.Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
Ability to report and share client’s status on a timely/pre-defined interval.
SaaS experience and understanding of SaaS metrics is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Proven ability to coach & mentor team members.
Bachelor's Degree with preferably an MBABenefits.
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Great team members & energy filled work environmentCompetitive salaryExcellent benefits package
- Write and post technical job descriptions
- Source potential candidates on niche platforms
- Parse specialized skills and qualifications to screen resumes
- Proven work experience as a Technical Recruiter
- Hands-on experience with various interview formats (e.g. phone, Skype and structured)
- Technical expertise with an ability to understand and explain job requirements for IT roles
- Familiarity with Applicant Tracking Systems and resume databases
- Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
- Excellent verbal and written communication skills
- Solid understanding of HR practices and labor legislation
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Full Stack Developer - Averlon