Manager-Human Resources

Key Responsibilities • Lead the end-to-end CRM program lifecycle – from requirements gathering and solution design to deployment, integration, and stabilization. • Manage CRM solution implementation (e.g., Salesforce, Microsoft Dynamics, or equivalent) with a focus on banking use cases such as onboarding, KYC, customer 360, workflows, and service automation. • Ensure seamless integration with core banking, contact center, digital channels, and third-party applications. • Develop and maintain the project plan, budget, risk register, and governance framework. • Drive stakeholder alignment between business teams (Sales, Service, Compliance, Operations) and technology vendors. • Oversee data migration, quality, and governance for accurate customer 360 views. • Establish change management and training programs to drive user adoption. • Ensure delivery within agreed timelines, budget, and compliance requirements. • Provide regular reporting to steering committees and senior management. 

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

💪 What You’ll Do:

✔️ Source and screen candidates

✔️ Take screening calls (we’ll train you)

✔️ Schedule interviews like a pro

✔️ Support senior HRs on live hiring

✔️ Keep dashboards neat and updated

🔍 You’re the right fit if you:

✅ Have a laptop + fluent English

✅ Live in Bangalore (or can relocate ASAP)

✅ Are confident, curious, and love talking to people

✅ Want real HR experience and career growth

🎁 What’s in It for You:

🚀 Real, hands-on HR work (no boring intern stuff)

👩‍🏫 Mentorship from experienced HR pros

🎯 Career growth that starts from Day 1

🤝 A fun, young, people-first culture

📈 A chance to step into the world of HR + startups

We are currently seeking a passionate and dynamic HR Recruiter to join our team and help us find the best talent to support our mission.

Job Summary:

The HR Recruiter will be responsible for sourcing, screening, and selecting qualified candidates for various positions within the organization. This role will require a deep understanding of recruitment strategies, excellent communication skills, and the ability to build relationships with hiring managers and candidates alike.

Key Responsibilities:

Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies.

Create and post job advertisements on various platforms and the company website.

Source candidates using various methods, including social media, job boards, and networking.

Review resumes, conduct initial phone screens, and coordinate interviews with candidates.

Maintain a talent pool of potential candidates for future openings.

Conduct reference checks and background verification as required.

Prepare and extend job offers to selected candidates.

Assist in developing and implementing recruitment processes and policies.

Provide a positive candidate experience throughout the hiring process.

Stay updated on industry trends and recruitment best practices.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field.

 years of experience in recruitment or talent acquisition.

Proficiency in applicant tracking systems (ATS) and HR software.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a team environment and manage multiple priorities.

Strong organizational and problem-solving abilities.

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences.

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially.

At Amagi, our Internal Enterprise Platforms are key to our continued growth. The success of our products is dependent on the success of our internal processes and their ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Director to help us lead the efforts of building Enterprise platforms to automate Lead to Cash process area including setting up the CRM platform, implementation of billing platform and automating process areas related to managing the disputes, account receivables and account payables. The ideal candidate would be responsible for the successful delivery of a scalable and flexible Enterprise platform, applications and workflows related to Lead to Cash process area.

Role reporting into: Chief Executive Officer

Individuals reporting into this role: Software Development Manager - CRM, Software Development Manager - Billing and AR/AP

Location: Bangalore, India

Key responsibilities include (but are not limited to):

• Participate in the overall design and development discussions
• Support Product Management team in establishing product roadmaps.
• Instil a customer centric and quality-focused culture by using best practices and metrics to ensure desired outcomes
• Focus on building a high performing and highly skilled team.
• Drive engineering excellence by tracking engineering efficiency using relevant metrics
• Demonstrate strong business and technology acumen.

Person Specification:

• 18+ years of overall SDLC experience with 10+ years of experience managing large scale cloud application/platform engineering teams.
• Well versed with at least of one cloud of the platforms, AWS or GCP
• Experience developing the usage/subscription based billing for SaaS products, working with CRM and ERP platforms.
• Strong CS fundamentals (object oriented analysis, data structures, algorithms)
• Experience delivering highly available, scalable, low latency and robust distributed cloud systems.
• Experience with both SQL and NoSQL technologies
• Excellent command over Data Structures and Algorithms.
• Good exposure to CI/CD & Devops environments.
• Knowledge of core Finance & Operations concepts
• Salesforce sales and revenue cloud knowledge
• NetSuite, Salesforce, Freshdesk integration experience
• Working experience with any of the enterprise cloud platforms or applications.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

• Proven working experience as a business development manager, sales executive or a relevant role
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills