Shubham Vishwakarma
Full Stack Developer - Averlon
About Sahyadri Narayana Multispeciality Hospital
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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
C#
.NETHe/ she should be a post-graduate or graduate with at least 6 years of professional experience in a variety of business environments with hands on experience in Microsoft Dynamics. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team environment. Experience of interaction with client stakeholders will be useful.
Microsoft certification is good to have.
Financial domain understanding is good to have.
The person should have good experience of working in Agile environment.
Technical skills required
- Must be well versed with any versions of Microsoft Dynamics CRM including Dynamics 2011.
- Experience with Dynamics 365, preferably cloud implementation.
- Must have knowledge on CRM modules (Sales, Service & Marketing) of how these modules work. Also aware of new features available in different CRM version.
- Experience in migrating / upgrading CRM system from older version to newer versions will be very useful.
- Must have good knowledge of CRM SDK and tools which are used with CRM for development.
- Experience in integrating CRM system with other ERP systems and/or custom application.
- C# development experience.
- Experience with .Net (C#,WCF/Web API) skills including CRM
- Experience of working with .NET Core is useful.
- Experience of working with MS SQL Server.
- Experience of working with micro services will be useful.
Nice to have
- Any experience with Microsoft Azure Service Bus or similar technology
Soft skills required
- Good communication skills, both verbal and written. S/he should be able to articulate well.
- Comfortable in working directly with the client stakeholders and doing meetings and discussions as needed.
- Experience of working in agile environment. Well versed in different agile ceremonies.
- Focus on self-learning and self-upgrade.
Work hours
- UK shift 8:30am to 5:30pm GMT (Summer 1pm IST to 10pm IST and Winter 2pm IST to 11 pm IST)
- Flexible to work in shifts to maintain overlap with UK working hours.
- Flexible in working outside of core business hours if needed (mostly during releases)
Qualifications
Graduate
Additional information
Experience in years - at least 6 years.
UK shift 8:30am to 5:30pm GMT (Summers 1pm IST to 10pm IST and Winters 2pm IST to 11 pm IST)
Position: Human Resources - Sr. executive
Level: Junior Management
Position/Role
This position is responsible for End-to-End Recruitment, Completing On boarding
Formalities, Statutory Compliance Co-ordination, Attendance, HRMS, Payroll,
Documentation, Reports and ensure seamless execution of HR related activities.
Responsibilities
1. Responsible for End-to-End Recruitment process
Formulating detailed job descriptions and posting them wherever required.
Ensure seamless co-ordination with the recruitment agencies to ensure
closures in adherence to the TAT.
Plan and strategize to ensure organic closures adhering to the TAT.
Conducting telephonic interviews to create a shortlist of qualified
candidates.
Interviewing candidates on the shortlist and maintaining a database on
employees for future vacancies.
To analyse hiring trends, post job vacancies, and following up with
candidates during the hiring process.
Producing monthly reports on hiring status and planning new hiring
strategies.
2. Responsible to manage and execute entire Joining and Documentation process.
3. Preparing third party contracts and agreements.
4. Responsible to manage the exit formalities.
5. Complete HR Projects as and when required.
6. Ensure attendance maintenance of all employees every month.
7. Responsible for End-to-End statutory compliance co-ordination.
8. SPOC for HRMS and on boarding any new employees on HRMS
9. Manage Payroll activities in coordination with the accounts and the contracted
agency.
Experience
5 – 7 years
Education
MBA in Human Resources/Personnel
Competencies/Skills
Co-ordinating and managing Recruitment.
Knowledge on organically hiring through social media.
Strong Knowledge on Statutory Compliance.
Advance Ms Excel skills.
Excellent communication skills.
Excellent interpersonal skills.
Personal attributes- Pleasing personality.
Excellent Presentation skills.
Self-Motivated.
Proficient in MS Office suite of Programs.
High Attention to detail
Preparing and maintaining reports
Data Analytics
Responsibilities:
• Educating customers about our business solutions.
• Presenting product to prospective clients.
• Negotiate agreements and keep records of sales and data.
• Closing customer contracts and generating new sales.
• Using automation tools to track progress and report goals.
• Analyzing consumer needs and developing innovative solutions.
• Remain in regular contact with your clients to understand and meet their needs.
Qualifications:
•Experience in the field of Saas
Strong interpersonal skills. Must be able to negotiate and problem-solve.
• Knowledge of current marketing and advertising trends and best practices.
• Strong leadership and decision-making skills.
• Demonstrable business acumen and a deep understanding of business sales processes.
• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate
Why should you join us?
We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:
1. Competitive Salary
2. Company paid Health Insurance
3. Friendly and supportive work culture
4. Other perks such as free snacks and an informal dress code
Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.
We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.
We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.
As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.
Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.
Responsibilities:
-
Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.
-
Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.
-
Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.
-
Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.
-
Improve new campaigns using data and feedback from existing and previous projects.
-
Create detailed and diverse user-segments to identify high, medium & low activity cohorts.
-
Create communication & content strategies to increase the size of high-activity cohorts.
-
Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.
Qualification & Requirements:
-
Bachelor’s Degree in Computer Science, Engineering or any other related field.
-
1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.
-
In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.
-
Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.
Soft Skills:
-
Ability to prioritize and manage multiple milestones and projects efficiently.
-
Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
Detail oriented, advanced problem solving skills with customer-centric approach
- Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
- Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
- Conceptualizing and building a rapidly scalable payment and lending platform.
- Understanding and planning based on the market and competitive landscape benchmarks.
- Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
- Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
- Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
- Driving innovations to all elements of the seller experience to improve their business results post-implementation.
- Build the product strategy to achieve business objectives.
- Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
- Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
- Collaborating with the engineering team for the implementation of the product requirements.
- Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
- Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
- Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
- Being responsible for overall P&L of the products being rolled out for both Store and EPS.
- Understanding the market and build business cases for new product opportunities.
- Working closely with the cross-functional team to execute the business goals and end-user needs.
What you need to have:
- Business Acumen:
- Exposure to managing product lifecycle right from ideation to launch.
- Understanding of how to track the market, competition, emerging trends etc.
- In-depth understanding of technology and tools like CRM etc.
- User-centric, UI/ UX led approach.
- Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
- Team Management:
- Experience in building and scaling the product team.
- Experience in leading a team of Business Analysts and/or Product Managers.
- Ability to align teams to ensure collaboration and growth.
- Ability to inspire the team about the product stack the company is building.
- Start-up mindset:
- Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
- Comfort with being the hustler to get things done.
- Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
- Qualification:
- MBA/PGDM from Tier 1 B – School
- Experience of working in hyper-growth start-up
- Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
- Market place and /or Payments expert with strong domain knowledge.
- Prior background in building tech products at scale.
- Proven ability to drive business metrics using technology and product.
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, macro trends.
Designation: Senior Business Developer
Exp.: 7 - 10 Years
Job Location: Sector 62, Noida
Company Websites: http://www.sosudatech.com/">http://www.sosudatech.com/
Job Description:
Responsibilities:
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Promote the company’s products/services addressing or predicting clients’ objectives
- Managing and retaining relationships with existing clients
- Conduct research to identify new markets and customer needs
- Having an in-depth knowledge of business products and value proposition
- Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
- Prepare https://resources.workable.com/contract-administrator-job-description">sales contractsensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
Requirements:
- 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market)
- High Proficient/Fluent in English and Communication
- Master Degree in BA/TECH
- BS in IT/ENGINEERING
- Masters of Science in Business Administration
- Centration: Innovation, Technology, Entrepreneurship, Market Research & Development
- High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics,
- Team Player
- Management Experience (6 yrs )
- Tead Lead
- Leadership Skills
- Knowledge of Consulting Business
- Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics
- High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management
We require block sales manager in all blocks of Baripada district to carry out the following responsibilities:- • To create a sales field in his own block • To create 3 stock points in his block • To share daily growth report to senior authority • To prepare own visiting schedule • To share issues and feedback with team leader • To prepare a sales plan for own • To make himself aware of the sales target • To achieve his sales target • To respect procedure and policies of the company
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon