Manager-Human Resources

Designation: Relationship Manager

PRIMARY RESPONSIBILITIES:

• Responsible for sourcing, structuring & servicing clients for their financial needs by offering them

various secure & unsecured products majorly designed to cater to the MSME segment from open

market and DSA.

• Responsible for attending client’s queries and resolution in TAT.

• Responsible for coordination with support functions (Credit/Ops) in facilitating disbursement.

• To constantly provide feedback on the ground about the market and products offered by

competition.

DESIRED SKILLS:

• Minimum 1 year of experience in Business Loan

• Candidates should be locally belonging to their respective location.

• Should have good communication and negotiation skills.

Number of positions available: 1

Job Description

We’re on the lookout for a dynamic Sales Executive to join our team and help us expand our market presence. In this role, you’ll be leading our sales efforts, leveraging your expertise to identify new business opportunities, nurture leads, and close deals.

Whether you’re engaging with prospective clients, or collaborating with internal teams, you’ll play a pivotal role in driving revenue growth and ensuring customer satisfaction. If you’re ready to make an impact and take your sales career to the next level, we want to hear from you.

Business Development

1. Identifying, qualifying, and securing new business opportunities
2. Creating and maintaining a list/database of prospective clients and client information
3. Prospecting new customers via phone, email, and social media
4. Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
5. Cold calling and making multiple outbound calls to potential clients
6. Participating in brainstorming sessions to develop new ideas for marketing programs 
7. Executing the said ideas to drive up sales.

Market research

1. Analyze and interpret marketing and website data to provide meaningful insights to the Product development team and leadership team
2. Research and explore new opportunities and create customer centric strategies for marketing
3. Research potential leads from business directories, web searches, or digital resources

Customer engagement

1. Building business relationships with current and potential clients
2. Answering potential client questions and follow-up call questions
3. Providing status updates to key stakeholders, product team, and leadership team
4. Coordinate and support development of content for customer engagements
5. Understand customer needs and assist the Product department to develop a Product Market Fit

 Social Media Engagement Strategies-

1. Develop and execute social media strategies including creating and adding content onto social media websites like Facebook, Twitter, YouTube and LinkedIn
2. Create content and conceptualize website design ideas that are simple and user friendly for our website
3. Leverage customer insight data to refine digital content

Sales Executive Duties & Responsibilities:

1. Discover and actively pursue fresh business prospects by engaging in proactive lead generation and prospecting initiatives.
2. Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing tailored solutions.
3. Conduct thorough market research to stay informed about industry trends, competitor activities, and potential sales opportunities.
4. Prepare and deliver compelling sales presentations and proposals to effectively communicate the value proposition of our products or services.
5. Collaborate closely with cross-functional teams such as product development, and tech teams to ensure seamless execution of sales strategies.

Sales Executive Requirements -

1. 0-1 years of experience in a comparable position
2. Understanding of basic sales techniques, with a focus on consultative selling approaches.
3. Exceptional communication and interpersonal abilities enabling effective engagement and influence over a broad spectrum of stakeholders.
4. Ability to build and maintain long-term client relationships, fostering trust and loyalty.
5. Proficiency in utilizing CRM software and other sales tools to manage leads, track progress, and analyze sales data.
6. Basic knowledge about Office software, CRM, IBM, AWS, REDHAT 
7. Proactive and results-driven mindset.
8. Bachelor’s degree, additional certifications in sales or marketing are a plus.

Who can apply 

Candidates who:

• live in Mumbai and neighboring cities 
• are willing to travel and do 100% field work 
• CTC is 4.5 LPA (3 LPA fixed and 1.5 LPA annual sales incentive)
• Selected candidates to sign a 2-year employment contract with us. Bond is non negotiable. if you break the bond you will have to return all the salary earned in total to us +2 lac rupees training charges. No experience/relieving letter shall be provided.

Office Location 

Unit no. 126, 1st Floor, 

Shivkrupa Industrial Estate, Opp. Raj Legacy,  

Vikhroli (W), Mumbai 400 083

www.cateina.com

This is a full-time remote role for a Human Resources Executive at visitant.ai. The Human Resources Executive will be responsible for managing HR operations, employee relations, and HR policies. They will oversee various aspects of human resources management, ensure compliance with relevant regulations, and contribute to the overall HR strategy of the organization.

Qualifications

• Strong HR management skills
• Experience in HR operations
• Knowledge of employee relations
• Familiarity with HR policies and best practices
• Proficiency in human resources management
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the field of HR is a plus
• Bachelor's degree in Human Resources, Business Administration, or related field

1. Should have 2 - 7 years of IT Recruitment experience.
2. Should have good Oral and written communication skills.
3. Should have hands-on experience in handling IT Recruitment Permanent and Contract Staffing.
4. Strong in Searching Techniques / Sending Mass Mails / Job Postings etc
5. Familiar with IT requirements and Recruitment process.
6. Result oriented and ability to build strong professional relationships
7. Ability to work independently and multi-task in a fast paced environment.
8. Should have good convincing and negotiable skills.
9. Strong team player and pro-active.
10. Handling end-to-end recruitment.
11. Searching resumes through internal databases, references and external entities like Boolean searches, Mass Mailing through job boards, Job Posting, LinkedIn searches.
12. Coordinating the interviews of candidates with the client. Scheduling and Tracking the Shortlisted Candidates for the Interview.
13. Responsible for tracking the offered Candidates until Joins the Organization.
14. Maintaining the Trackers Reports of the Candidates

• Designing and implementing the overall recruiting strategy.
• Interacting with stakeholders and clients for understanding requirements, drafting JDs, interviews and negotiating results (where necessary).
• Sourcing and attracting candidates by using databases, social media etc.
• Conducting interviews and filtering candidates for open positions.
• Negotiating salaries and joining dates.
• Onboarding.

Job Responsibilities.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

Required Candidate profile

A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will  ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.
 

Responsibilities
• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels
• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects
• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget
• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners
• Lead Client Training (facilitating training programs, if required along with Directors)

Qualifications

• Bachelor’s degree
• 4+ years of work experience
• Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP
• Experience with marketing campaign design, campaign management, and analysis preferred
• Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
• Collaborative mindset - able to partner with partners externally
• Strong customer facing communication skills, both written and verbal