Manager-Human Resources

Who are we looking for?

• 2–4 years of hands-on experience in HR operations.
• Strong understanding of onboarding, offboarding, compliance, and labour laws.
• Good communication and stakeholder management skills.
• High intent, ownership & multitasking ability
• Available to work full-time in-office
• Available to join by 15 December’25

What will you be doing?

• Manage end-to-end onboarding and offboarding processes.
• Handle payroll & compliance
• Ensure adherence to labour laws and statutory requirements.
• Address and resolve employee queries with quick turnaround.
• Maintain and track asset management for all employees.
• Manage vendor coordination for HR-related services/tools.
• Support hiring activities and assist other HR functions when needed.
• Coordinate with internal teams for smooth operational workflows.
• Take ownership of ad-hoc HR tasks and projects.

Key Responsibilities:

• Proactively reach out to potential leads and convert them into active clients.
• Explain the account opening process clearly and assist clients in completing documentation and KYC requirements.
• Guide clients through broker platform registration (e.g., MT4/MT5).
• Follow up regularly to ensure clients fund their trading accounts.
• Coordinate with broker partners to resolve onboarding issues or delays.
• Maintain accurate records of client progress in CRM and report daily/weekly updates to the team lead or manager.
• Educate clients on basic platform use, signal access, and trading readiness.
• Act as the first point of contact for new clients and ensure a positive onboarding experience.

Qualifications:

• Minimum Graduate or Post Graduate.
• Excellent communication and interpersonal skills.
• Basic understanding of trading platforms (MT4, MT5, etc.) and brokerage operations is a plus.
• Goal-oriented, organized, and self-motivate.

Communicating with customers, making outbound calls to potential customers

Handling incoming calls and following up on leads & renewal data

Performing market research, Gathering, and processing data.

Assisting and coordinating with the sales team.

Helping Closing sales and achieving sales targets.

 Requirements:-

Bachelor’s degree

Knowledge of computer operating systems and MS Office software.

Ability to work as part of a team.

Excellent written and verbal communication skills.

About Company

BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.

BD Software makes sure to educate their staff, partners and clients about the significance of their solutions. Operating from a registered premise in the satellite city of Navi Mumbai, BD Software has acquired more than two lakh users within a short period. This stands as an example of the hard work and perseverance of the firm and its righteous employees. With more than 60 team members dedicated towards sales, technical support & presales, administration & finance, BD Software is looking towards a good future growth

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keep records of customer interactions
• Making calls on Decline Users and understanding the reason behind it
• Converting of Decline users to business.
• Generating leads for the business via online or offline mode
• Making more people aware about the product
• Reaching out to customers and make them Register and avail the loan.
• Expanding the business by Marketing and Branding
• Making 200 + connected calls everyday

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background

https://www.srclogix.com/">SourceLogix  - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.

SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.

Our CRM solutions division is the best-in-class salesforce consulting team that helps customers with their CRM needs. 

We are looking for a Certified Salesforce Admin with 3-5 years of experience. You will be a fractional & remote admin for multiple clients.

You will work with our team and end clients to ensure that the customer requirements are understood and implemented as expected. You will coordinate with the rest of the CRM team and demonstrate: collaborative, problem solving, sophisticated design and build a solution per the client’s requirements.

• Salesforce certifications (Salesforce Certified Admin) - must have.
• Bachelor’s degree in computer science or other related disciplines.
• Passion to create & deliver great software with a strong sense of ownership. 
• Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 &  jQuery.
• 3-5 years of experience as a salesforce admin - importing bulk data, customizations, user maintenance, lead entry and maintenance, dashboards/report creation per customer requirements.
• Demonstrated experience working with relational databases and ETL tools.
• Familiarity with the Lightning component framework.
• Understand business requirements & effectively translate them into technical requirements.
• Strong organizational skills. Ability to prioritize tasks and work in a dynamic, fast-changing environment.

• Experience with CI/CD - Build & Release process.
• Experience with Agile/ Scrum based development.

• Collaborate with different departments and resources to translate business needs to solutions, dashboards, and reports.
• Create and maintain dashboards and reports per client requirements.
• Create user documentation for all dashboards and reports created.
• Configure and customize the client’s salesforce.com instance.
• Assist with the migration of data from other CRMs and cloud systems into Salesforce.com.
• Assist with Salesforce training for new users.
• Be responsive to change, adapt quickly with a talented team, and work efficiently & remotely.

• Competitive salary - based on experience.
• 100% remote work. All you need is a good laptop, headset, and internet connectivity.
• Make a direct impact & build an award-winning Salesforce platform.
• Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.