Manager-Human Resources

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Role: HR (Tech Recruitment, Operations & Team building) 

About ProductNova:

ProductNova is a fast-growing product development startup. We are a team of Product and Business Growth Experts enabling organizations in building new Product Portfolios, Transform into Product organizations, Identify business opportunities, Innovate and Scale Businesses. 

For early-stage organizations and startups, we shape Ideas into Products, Identify the right customer base and Product Market fit, Define the product, provide Marketing and Sales Enablement, Plan the GTM, Launch, Iterate and Scale.

For established organizations, we Transform them into Product Organizations, Identify business & product areas to scale and help Revamp the products across new regions and customer segments. We enable innovation, Build new Product Portfolios and help grow the businesses Exponentially. 

At ProductNova, we are part of our customer journey from initial ideation, product proposal, market research & analysis, detailing, development, launching and scaling together.

We are building our own B2B SaaS products.

The Role:

We are looking for a talented, committed  and an ambitious HR Recruiter & Team Manager who can join our team, contribute, learn and grow. Your responsibilities include Sourcing, Screening, and Selecting qualified candidates, Coordinating Interviews, Managing the Hiring process, Day to day HR operations, Policy definition and Implementation and Team Engagement.  We prefer candidates who possess excellent communication and interpersonal skills, with a keen eye for talent and proven experience in recruitment, HR processes and policies.

Responsibilities:

Tech Recruiting

1. JD Creation -  Understand and align with the Leadership team to create relevant and precise JD for each role.
2. Sourcing - Consistent Sourcing through various tech job portals and platforms.
3. Screening - Hands on Screening of  the resumes and identify the quality of the candidates and filter based on Role fit, Experience and affordability.
4. Conduct and Co-ordinating Interviews - Conduct and Co-ordinate both online and offline interviews.

Coordinate, Collaborate and ensure a smooth E2E interview process. Manage excellent End to End hiring process to maintain the quality, trust and integrity of the company and the candidate.

Team Engagement and Team Building

1. Promote team engagement through planned initiatives and collaborative team-building activities
2. Manage HR operations, ensuring effective workflows and policy compliance
3. Act as primary point of contact (POC) for employee grievances and facilitate timely resolutions
4. Ensure consistent implementation of HR policies to uphold fairness and organizational culture

Policy Definition, Creation and Implementation

1. Define HR policies aligned with organizational values, compliance standards, and employee needs
2. Develop comprehensive policy frameworks through stakeholder collaboration and legal benchmarking
3. Implement policies effectively across departments, ensuring clear communication and adoption
4. Monitor policy impact and make iterative improvements to maintain relevance and fairness

Manage Career Growth Process

1. Design and communicate clear career paths for various roles within the organization.
2. Oversee performance appraisal processes to identify growth opportunities and career advancement potential.
3. Provide resources and tools for self-assessment, career planning, and professional growth.

Requirements:

Experience

1. Min 2+ years of experience in Tech recruitment and HR operations and team management, preferably in a startup or technology-driven environment
2. E2E Technical Recruiting, HR processes, policies and Team Managing Experience

Recruiting Expertise

a. Proved Expertise in understanding of recruitment principles, methodologies, and best practices

b. Good knowledge of Tech talent acquisition strategies

c. Ability to qualify candidates based on Effective filtering and Resume Analysis.

Technical Proficiency

a. Familiarity with Google workspace, Linkedin, Naukri, Indeed and related software 

a. Strong and Excellent communication skills and interpersonal skills with the ability to articulate ideas and influence candidates without authority

b. Strong collaboration skills to work effectively with cross-functional teams

c. Strong understanding of team dynamics and group behavior

d. Ensuring smooth interview process for the candidates

e. Uphold the value of the company under all circumstances

Education

a. Bachelor's degree in HR or Related field

b. MBA in HR or Related field

Join our fast-paced and entrepreneurial environment to make a significant impact in shaping the future workforce of our organization. If you are a strategic thinker, growth enthusiast, and passionate about recruiting right candidates, managing and growing them, we would love to hear from you.

What's the opportunity?

We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.

Requirements

What will I be doing?

• Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
• Serve as primary escalation contact for high priority support cases, including overall triage management.
• Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
• Hire and train support team to provide effective customer communications.
• Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

• 7+ years of experience in supporting web based enterprise applications.
• A technology centric background.
• Previous advanced support experience with data driven, web based applications.
• Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
• Strong logical, analytical and problem solving skills.
• Excellent communication skills in English.
• Can work in a fast paced, ever changing, startup environment.

Desired Experience

• Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
• Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
• Working experience of supporting applications in the SaaS/Travel domain

Job Summary:

The Head of Operation and Cross-Sell will be responsible for streamlining sales processes, managing client onboarding, ensuring compliance, handling financial reconciliations, deepening client relationships and supporting the sales team with strategy and execution. This role will bridge the gap between sales, operations, and marketing to drive efficiency and revenue growth.

Key Responsibilities:

1. Business & Sales Support:

·      Manage existing clients and onboard new clients.

·      Develop and execute client plans, including:

o  Financial plans

o  Investment strategies

o  Customized acquisition strategies

·      Support business expansion by identifying key partnerships and growth opportunities.

2. Sales Operations & Compliance:

·      Oversee sales workflows and processes for seamless execution.

·      Ensure compliance with regulatory requirements (AMFI, IRDAI, Licenses, KRA, etc.).

·      Support documentation and approvals for financial products and services.

3. Financial & Account Management:

·      Handle revenue tracking, invoicing, and collections.

·      Manage cash flow projections and reconciliations.

·      Follow up on pending payments and ensure financial compliance.

4. Partnerships & B2B Collaboration:

·      Identify and manage new tie-ups with partners.

·      Strengthen relationships with existing stakeholders.

·      Oversee documentation, agreements, and compliance for partnerships.

·      Develop B2B opportunities, including corporate tie-ups and financial wellness programs.

5. Deepening of Client Relationship

·      Interact with the existing clients to identify their investment mindset and offer customised solutions 

·      Strengthen relationships with existing clients

·      Cross-sell and up-sell investment products to the existing clients by understanding and identifying their needs

·      Responsible for the robust growth of AUM and Revenue from the existing client portfolio

6. Strategic Planning & Marketing Support:

·      Assist in the development of new products and services.

·      Support corporate strategy and marketing initiatives.

·      Collaborate with the marketing team on lead generation, branding, and sales campaigns.

Key Skills & Qualifications:

·      Master’s degree in Business, Finance, Marketing, or related field.

·      10-12 years of experience in sales operations, financial planning, or business development in the Mutual Fund / Wealth Management / Insurance industry

·      Strong analytical skills and ability to interpret financial data.

·      Experience in managing partnerships and compliance documentation.

·      Proficiency in CRM tools and sales analytics software.

·      Excellent communication, negotiation, and leadership skills.

Why Join Us?

·      Be part of a fast-growing, dynamic company with a collaborative work culture.

·      Exposure to strategic business development and sales operations.

·      Work with a collaborative team that values innovation and efficiency.

·      Opportunity to lead a critical function and shape the future of our sales operations.

·      Exposure to cutting-edge sales technology and processes.

If you are a strategic thinker with a passion for sales operations and a proven track record of success, we invite you to apply and be part of our team!

🔥 About FlexyPe

FlexyPe is a cutting-edge one-click checkout provider for D2C brands. Since our inception, we have processed over INR 120+ crores in transactions, with a monthly average of INR 15-20 crores. We are a tight-knit team of 10 passionate and relentless individuals dedicated to revolutionizing the checkout experience. As we expand our sales team, we are looking for a driven Sales Developer to join our journey.

We’re small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

💪 Key Responsibilities

You’ll be on the frontlines — reaching out to e-commerce brands, starting meaningful conversations, and setting up meetings that turn into powerful partnerships. No dull corporate scripts here — you’ll play a key role in shaping our sales process, refining our messaging, and influencing the product as we grow.

What You’ll OWN:

✅ Prospect Like a Ninja: Hunt down D2C founders, marketing heads, and ops teams via LinkedIn, cold calls/emails, and creative outreach (memes? voice notes? we’re open).

✅ Pitch & Persuade: Explain why FlexyPe is the secret weapon to boost their checkout conversions (spoiler: it’s not just another tool 😎).

✅ Build the Playbook: We’re early—you’ll help define what works (and what flops) in outbound sales. Your ideas = our growth.

✅ Crush Metrics: Hit weekly targets for qualified meetings, but also surprise us with your hustle.

⚠️ Warning: This isn’t a “wait for leads” role. You’ll dig, experiment, fail, and win—fast.

✨ Who You Are

✔️ Hungry: You see “early-stage” and think “opportunity,” not “risk.”

✔️ Grit Over Experience: 1-3 years in sales? Cool. Hustle? Non-negotiable. (Bonus if you’ve sold SaaS or to e-commerce brands.)

✔️ Communication Wizard: You can make a founder pause mid-scroll with a killer subject line or 30-second pitch.

✔️ Tech-Savvy: Comfortable with CRMs (or eager to learn). ChatGPT? Your secret weapon.

✔️ Team Player: We’re small—you’ll collaborate directly with founders.

Why Join?

Impact from Day 1: Your work directly shapes FlexyPe’s trajectory. No “cog in a machine” here.

Learn at Warp Speed: Sales, marketing, product—you’ll touch it all. Mentorship from seasoned founders.

Equity & Upside: Competitive base + performance bonuses + stock options (you’re building this too).

Flexibility: Flexibility in Timing. Results > office hours.

Culture: Think “work hard, laugh harder.” We celebrate weird ideas and scrappy wins.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Job Title: Talent Acquisition Executive.

Reporting: Talent Acquisition Manager

Location: Bangalore (Work from home till further confirmation)

Company URL: http://www.sportzvillage.com">www.sportzvillage.com

About – Talent Acquisition Executive, Sportz Village

We are looking out for a bright and qualified Talent Acquisition specialist to join our team. He/she will be primarily accountable for Inviting job applications, Sourcing, Screening, Shortlisting, Interviewing, and Onboarding the right mix of skilled human resources as per the organizational needs, especially the sports enthusiasts.!! 😊

As acquiring talented people is getting harder, your position will play a crucial role for our company to stay competitive in the market!!

Key Accountabilities

• Screen candidates resumes and job applications
• Source and recruit candidates by using databases, job Portals, social media, employee referrals etc.
• Performing in-person and phone interviews with candidates
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.
• Making recommendations to company hiring managers.
• Coordinating interviews with the hiring managers.
• Following up on the interview process status.
• Rolling our offers and getting the candidate join on time.
• Maintaining relationships with team to ensure staffing goals are achieved.
• Communicating employer information and benefits during screening process.
• Staying current on the company’s organization structure, personnel policy, and federal and  
• Serving as a liaison with federations, colleges, and industry associations.
• Completing timely reports on employment activity.

Requirements

• Good to have Bachelors’/Master’s degree in human resource.
• Must have - good knowledge in recruitment
• Good communication skills
• High level of relationship orientation  
• Proficiency in MS Office

Title: Sales Specialist
Experience: 1 - 2 years
Salary: 25-30k + Variables

Shift: US Shift (California Time)

Job Description:

We are currently seeking a motivated and experienced Sales Specialist to join our dynamic sales team. As a Sales Specialist, you will be responsible for driving sales and revenue growth by promoting our products/services and acquiring new customers. This is a full-time position with a focus on sales and cold calling.

Responsibilities:

● Conduct outbound sales calls to potential customers and prospects.
● Meet or exceed sales targets on a consistent basis.
● Actively participate in sales meetings and training sessions.
● Maintain accurate records of sales activities, customer interactions, and follow-up activities.
● Collaborate with the sales team to develop effective sales strategies and achieve collective goals.
● Stay updated on industry trends, competitor activities, and market conditions.
● Provide exceptional customer service throughout the sales process.
● Proactively identify new sales opportunities and potential leads.
● Represent the company with professionalism and integrity.

Requirements:

● Minimum of 1-2 years of proven experience in sales, preferably in a similar role.
● Strong cold calling and prospecting skills.
● Excellent communication and interpersonal skills.
● Ability to work independently and as part of a team.
● Results-oriented mindset with a strong drive to meet and exceed targets.
● Knowledge of sales techniques and strategies.
● Familiarity with CRM software and sales tools.
● Ability to adapt to a fast-paced and dynamic work environment.
● Strong negotiation and closing skills.

SalaryandBenefits:
● Competitive salary ranging from 25,000 to 30,000 per month, depending on experience.
● Additional variable incentives based on performance.
● Standard work shifts from 6:30 pm to 3:30 am.
● Opportunities for professional growth and career development.

● Supportive and collaborative work environment.

If you meet the above requirements and are ready to take on this exciting opportunity, we would love to hear from you.

Responsibilities

• The employee will be Spocsperson for all back office activities for one of our client
• Responding to queries via mail and inbound calls.
• Generating bulk offer letters and salary slips and sending them on mail
• Documentation , updating of details and onboarding of received data in master file.
• Verification of bank details.
• Sharing and maintaining database of Esic and PF to employees.
• Updating Nominee details and family details of employees
• Any other back office and data maintenance activities as required in future.
• Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.

Key Skills Required

• Excellent hands on practice on working on Ms Excel
• Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
• 30 -40 wpm per minute typing skills are mandatory
• 1 -2+ years’ experience as database management or MIS Executive
• Candidates who have experience in customer service while maintaining database and working on excel will be preferred
• Satisfactory communication skills in English to respond queries on mails.
• Person who is dedicated towards his work and understand his duties

Job Location – Paldi , Ahmedabad

Salary – 15000-20000

• Act as a point of contact and build influential candidate relationships during the selection process.
• The candidate will be responsible to handle the entire cycle of recruitment and selection under the guidance of Head - HR inclusive of the following but not limiting to:.
• Source/ Screen candidates from job portals and other forums.
• Must have Good Communication Skills
• Freshers may apply