Shubham Vishwakarma
Full Stack Developer - Averlon
About Sahyadri Narayana Multispeciality Hospital
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Job Details
- Job Title: Associate Director - Customer Success
- Industry: Healthcare
- Experience Required: 6-8 years
- Working Days: 5 days/week
- Function: Operations
- Job Location: Mumbai
- CTC Range: Best in Industry
Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy
Criteria:
- Candidate should have minimum 6 years of client-facing experience.
- Candidate should have experience in a SaaS Business Model or Health-tech domain.
- Candidate should have worked on B2B model.
- Candidate should have experience from SAAS or B2B companies.
- Candidate must have minimum 2 years of experience in managing and leading teams.
- Proven experience in Customer Success lifecycle management from pre-launch to renewal.
- Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
- Candidate should have experience in cross-selling and up-selling.
- Strong client relationship management and stakeholder engagement skills
- Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
- Strong communication, analytical, and problem-solving skills
NOTE:
Any Manager / Sr. Manager candidate can work for this role.
Description
Job Description
We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.
Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.
Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations. Generating reports and sharing executive summaries internally and externally based on business demand.
A successful applicant:
A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.
Responsibilities:
• Lead a high-performing team that works collaboratively with other supporting team members
• Achieve quarterly goals and growth objectives defined under OKRs
• Coach your team in analyzing opportunities be the catalyst in business growth
• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
Requirements:
• MBA degree or equivalent practical experience
• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec
• A mini. of 2 years of experience in managing teams
• Experience in collaborating with cross-functional teams
• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills
Benefits About Company:
Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.
- Be part of a successful, high-growth B Series-funded startup with patented technology
- Work at the forefront of cutting-edge health-tech innovation
- Trusted by 1000+ companies across industries
- Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
- Attractive compensation with lucrative performance-based incentives
- ESOPs and rapid career growth with opportunities for multiple promotions in a year
- 360-degree appraisal process for holistic performance feedback
- Direct reporting to top management for high-impact exposure
- Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more
Role & responsibilities
Market research and analysis
Lead generation
Sales support
Client relationship management
Administrative support
Marketing and outreach
Experience
-3-6 years of experience in an HR Generalist role in a startup
-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems
Role and Responsibilities
- Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
- Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
- Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
- How to measure performance
- Benchmarking compensation across companies
- Attrition planning
- Succession planning
- Driving Learning & Development across company
- Ensuring cultural homogeneity
- Employee engagement
- Performance Management and its process
- Compensation benchmarking
Talent Acquisition
- Coordinate with hiring managers to identify staffing needs and candidate selection criteria
- Source applicants through online channels, such as LinkedIn and other professional networks
- Create job descriptions and interview questions that reflect the requirements for each position
- Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
- Organize and attend job fairs and recruitment events to build a strong candidate pipeline
- Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.
Onboarding & Induction
Should have done the following:
- Plan and execute staff welfare programs.
- Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
- Take care of maintaining a good relationship between employee and employer
Employee Grievance Handling:
Should have been involved in the below:
- Prepare and maintain employee retention policy.
- Handle and resolve grievances of employees.
- Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.
Skills
- Proficiency in documenting processes and keeping up with industry trends.
- Excellent interpersonal and communication skills.
- Exceptional ability to screen candidates, compile shortlists and interview candidates.
- Experience in creating awareness of the company brand and establishing professional relationships with candidates.
Benefits
Too lazy to cook food? Delicious lunch served at office.
ESOPs, based on grade level
Comprehensive Health Insurance plans
Company Description:
Understand the who, what, and why of QED42
At QED42, we think of ourselves as a team of emphatic and imaginative people who build brands and customer experiences. Over the last 13 years, with an aim to take digital forward, we’ve lived through different versions of building better, by focusing on increased community connections, workplace flexibility, and a culture that doesn’t say it subtly but screams - ‘Experiment — Fail — Succeed.’We believe QED42's strength lies in our inclusive community of people; the eternal optimists and torchbearers of an ever-evolving digital ecosystem.
Our marquee customers include - Unicef, Nestle, Novartis, Warner Music Group, Sony, Stanford Graduation School of Business, ILAO, SABMiller, FILA, PwC, and more.
Why work at QED42?
Apart from endless opportunities to do great meaningful work for industry leaders and startups with ambitious goals – at QED42 we care for QEDians and their loved ones through our holistic approach to benefits and perks. Being there with our people every step of the way. From health insurance, and free online consultations to mental health apps, to time when you need it.
A glimpse of your life at QED42
There’s life at work and then there’s life beyond work. We want everyone to be well, travel frequently, have time to volunteer, and get the support they deserve while living their best life at QED42.
Job Description
Objective:
To be successful in this role, you should have previous experience in managing different revenue channels like - OB, IB, Account-based sales, and partnerships, and should have an exemplary record in Managing Outbound Sales processes end to end - cohort research, developing leads by outbound sales campaigns, meeting sales targets.
Experience in developing IT services and Sales pipelines will help you meet expectations from this role. Experience dealing with Open Source services in various technologies is desirable but optional. Experience in tools such as - CRMS (like Zoho and Hubspot), customer data tools (like Apollo and Zoominfo), OB process tools (email tools, calling tools), and networking tools (like Linkedin and Sales navigator) is a must. Good communication skills are necessary to cultivate strong customer relationships, from the first contact until you close the deal. You will also extend account management and customer feedback/surveys for continuous improvement.
The prime KPI will be revenue from outbound processes and new accounts. The secondary KPI will be revenue from all channels.
If you are motivated and outcome-driven and enjoy working in the technology space with cross-functional teams, we would like to meet you!
Responsibilities:
- Research, prospect, educate, qualify, and develop Target Accounts to create sales-ready leads and opportunities.
- Personalize content for the decision-makers by researching and creating compelling business pitches.
- Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity.
- Interact with prospects via telephone, email, social, and other digital forums.
- Disseminate opportunities via a stable connection with the business and project teams.
- Work with external agencies and utilize digital platforms like LinkedIn to create opportunities for business conversations with client CTOs and CMOS and decision-makers in these departments.
- Become a trusted resource and develop superior relationships with prospects
- Consistently achieve qualified opportunity quotas (at the top of the funnel) and revenue quotas (at the bottom of the funnel) to ensure growth objectives.
- Manage end to end - email, phone, and social campaigns to create a business pipeline
- Manage all Leads and deals in CRM & ensure a great customer experience
- Provide closed-loop feedback to ensure continuous process optimization.
Mandatory Experience:
- CRM creation & maintenance, hands-on experience in all tools for -
- Research, prospect, contact finding, outreach, etc.
- Excellent communication and relationship-building skills and customer orientation.
- A go-getter, driven by metrics, with experience in owning Sales KPIs (both - top and bottom funnel)
- Experience in dealing with businesses and decision-makers, experience in international markets (at least one of the USA, Europe, and Australia).
- Bid management, RFP management, Client negotiations, Deal closures, and contract management experience are a must.
- Experience managing teams/individuals for research, lead generation and funnel.
Qualifications
Mandatory requirements:
- 7 years experience with at least 5 years in a business development role in IT-Sales (products & services)
- Business or Technology graduation is a must. MBA - Marketing (preferred).
- Hands-on experience with CRM, Sales, and analytics tools like Zoho, Hubspot, SalesForce, ZoomInfo, Adapt, LinkedIn Sales Navigator, etc. (required)
- Experience in segmentation, positioning, and targeting to create a Sales funnel and experience in closing revenue targets of USD 1M.
Additional Information
What you will get:
- A company that is proud of the quality of its work and invested in your personal development & well-being.
- A team that respects openness does its job well, values customers, and plays fairly.
- Individuals who are fun to work with are invested in each other's growth and take their values seriously.
- Dedicated time for self-improvement, socializing, and collaboration (Conferences /Camps, Certifications, Parties, Lunch & Learn Sessions, Celebrations, and Company Retreats).
- Flexible work schedule so long as you uphold your commitments to your family, team, and clients.
- Competitive salary, incentives, insurance, and many perks.
- Strong analytical and research skills
- Excellent communication skills, both verbal and written
- Experience in sales and marketing
- Ability to think creatively and strategically
- Strong leadership and team management abilities
- Entrepreneurial mindset and ability to identify opportunities
- Knowledge of the AR/VR industry and technologies
- Experience in the healthcare industry is a plus
- Bachelor's degree in a relevant field
##** Includes investments**## We are ready to raise Pre-Seed funds.
Google AnalyticsRoles and Responsibilities
- Calling people who have filled the signup or contact form
- Finding leads online/offline who match the criteria of the target customer
- Make cold calls to the leads generated
- Handle both outbound/inbound calls
- Update systems, CRMs, Excels, Google Sheets
- Give platform demo to interested customers
- Write articles/knowledge base for tutorials on how to use the product
- Support customers for any queries about the product
Desired Candidate Profile
- Should have great convincing skills
- Should have strong negotiating skills
- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch
- Should have always achieved targets or beyond
- Should be able to Tech Savvy
- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets
- Well organized with handling data, sales funnel and reaching out to the customers on time
- Soft-spoken and delight for customers to speak to
- Must have email writing skills to follow up or share information
- Can be on phone for a long time and familiar with using dialer systems
- Provide strategic consulting on people and organization development strategies in support of the business objectives.
- Be an expert on people challenges - especially talent, performance and change
- Partner with India HR lead for all Merger and Acquisition activities (policies, process, payroll, compensation and benefits harmonization, compliance, entity and benefit integration, site consolidation, employee integration and culture alignment)
- Providing ideas and challenges to management teams and acting as a catalyst for change through process design and approaches that results in transformation.
- Evaluate and analyze issues, patterns, and trends to provide proactive insights for HR solutions.
- Drive compensation programs locally by collaborating with corporate compensation team
- Collaborating with the corporate HRBP on BU related activities
- Partner and lead projects which has business impacts.
- Investigate and resolve complex employee relations issues and address grievances.
- High degree of integrity, business acumen and resilience.
- Ability to thrive in an ambiguous, fast paced and rapidly changing environment.
- Self-driven, ability to set high personal goals and work independently
- Ability to organize, multi-task, prioritize tasks and deliver quick results.
- Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
- Drafting & publishing attractive job advertisement and managing responses
- Reaching out to target talent via social networks
- Designing & conducting engaging talent outreach campaigns
- Speaking with applicants about requirements to drive applications & engagement
- Doing the first-round screening for applicants & ensure a strong candidate experience
- And team leading spirit.
Experience & Requirements:
- 5 to 7 Years of relevant experience into Recruitment.
- Exposure to multi department hiring
- Ability to deliver under pressure
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
We're currently looking for a Sales Manager to head the Sales effort for a premium, feature rich and sustainable villa project in Sarjapur (Bangalore).
Great attitude and people skills, Pleasing personality, Outstanding relationship selling skills are a must. Should be living in Bengaluru and have own means of commute (2/ 4 wheeler) to go around town & carry his/ her own laptop to work.
The job will offer great learning, decent salary, apart from very attractive incentives.
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Full Stack Developer - Averlon