HR Business Partner

We’re seeking a highly experienced and certified Salesforce Platform Architect with deep expertise in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging business needs with technical execution, driving digital transformation across CRM initiatives in the organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Requirements:

• 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
• Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Experience with Enterprise Integrations with Salesforce.
• Experience with contact center technologies, including CTI integration, case routing, and service analytics.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• ⁠Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.

Key Responsibilities:

• ⁠Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• ⁠Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise.
• ⁠Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.
• ⁠Design scalable solutions for customer onboarding, relationship management, and service automation.
• ⁠Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Ensure compliance with financial regulations and data privacy standards.
• ⁠Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• ⁠Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI-driven service enhancements

JOB TITLE - SENIOR WEB DEVELOPER

KEY RESPONSIBILITIES

Roles and Responsibilities

·      Developing Content Management System.

·      Designing and building the website front-end.

·      You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

·      Building wireframes and designs for website before execution.

·      Ensuring the alignment of web design and user experience, Able to interact with team and understand functional requirements and create design documents for new features.

·      To work in teams alongside back-end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent.

·      Utilizing a variety of markup languages to write web pages for e.g., HTML, CSS, JS

·      Review app and feature coding and plan future website upgrades with the development team.

·      Troubleshooting content issues.

·      Assure that all user input is validated before submitting to back-end

·      Generating WordPress themes and plugins.

·      Conducting website performance tests.

QUALIFICATIONS AND COMPETENCIES

·      Bachelor’s degree in computer science or a similar field.

·      Proven experience as a Full Stack Developer or similar role.

·      Experience designing and developing responsive design websites.

·      Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

·      Knowledge of code versioning tools including Git, Mercurial, and SVN.

·      Experience working with debugging tools such as Chrome Inspector and Firebug.

·      Good understanding of website architecture and aesthetics.

·      Excellent communication and teamwork skills

·      Great attention to detail

·      Organizational skills

·      An analytical mind

KEY RESULT AREAS FOR THE ROLE

·      Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

·      Ability to convert comprehensive layout and wireframes into working HTML pages.

·      Helping formulate an effective, responsive design and turning it into a working theme and plugin.

·      Accessibility and performance optimizations of websites across devices.

·      Building reusable components and front-end libraries for future use.

Desired Skills & Mindset:

We are looking for candidates who have demonstrated both a strong business sense and deep understanding of the quantitative foundations of modelling.

• Excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions

• Statistical programming software experience in SPSS and comfortable working with large data sets.

• R, Python, SAS & SQL are preferred but not a mandate

• Excellent time management skills

• Good written and verbal communication skills; understanding of both written and spoken English

• Strong interpersonal skills

• Ability to act autonomously, bringing structure and organization to work

• Creative and action-oriented mindset

• Ability to interact in a fluid, demanding and unstructured environment where priorities evolve constantly, and methodologies are regularly challenged

• Ability to work under pressure and deliver on tight deadlines

Qualifications and Experience:

• Graduate degree in: Statistics/Economics/Econometrics/Computer

Science/Engineering/Mathematics/MBA (with a strong quantitative background) or

equivalent

• Strong track record work experience in the field of business intelligence, market

research, and/or Advanced Analytics

• Knowledge of data collection methods (focus groups, surveys, etc.)

• Knowledge of statistical packages (SPSS, SAS, R, Python, or similar), databases,

and MS Office (Excel, PowerPoint, Word)

• Strong analytical and critical thinking skills

• Industry experience in Consumer Experience/Healthcare a plus

Job Responsibilities:-

• Develop robust, scalable and maintainable machine learning models to answer business problems against large data sets.
• Build methods for document clustering, topic modeling, text classification, named entity recognition, sentiment analysis, and POS tagging.
• Perform elements of data cleaning, feature selection and feature engineering and organize experiments in conjunction with best practices.
• Benchmark, apply, and test algorithms against success metrics. Interpret the results in terms of relating those metrics to the business process.
• Work with development teams to ensure models can be implemented as part of a delivered solution replicable across many clients.
• Knowledge of Machine Learning, NLP, Document Classification, Topic Modeling and Information Extraction with a proven track record of applying them to real problems.
• Experience working with big data systems and big data concepts.
• Ability to provide clear and concise communication both with other technical teams and non-technical domain specialists.
• Strong team player; ability to provide both a strong individual contribution but also work as a team and contribute to wider goals is a must in this dynamic environment.
• Experience with noisy and/or unstructured textual data.

knowledge graph and NLP including summarization, topic modelling etc

• Strong coding ability with statistical analysis tools in Python or R, and general software development skills (source code management, debugging, testing, deployment, etc.)
• Working knowledge of various text mining algorithms and their use-cases such as keyword extraction, PLSA, LDA, HMM, CRF, deep learning & recurrent ANN, word2vec/doc2vec, Bayesian modeling.
• Strong understanding of text pre-processing and normalization techniques, such as tokenization,
• POS tagging and parsing and how they work at a low level.
• Excellent problem solving skills.
• Strong verbal and written communication skills
• Masters or higher in data mining or machine learning; or equivalent practical analytics / modelling experience
• Practical experience in using NLP related techniques and algorithms
• Experience in open source coding and communities desirable.

Able to containerize Models and associated modules and work in a Microservices environment

Yearly salary range: ₹4L - ₹8L + Bonus

All employees will receive a proportional yearly profit share based on their salary. In total, 10% of WhyDonate’s profits will be paid out to employees.

Job Description

We are looking for a full-time remote Back-end JavaScript Developer with 3+ years of experience.

You will be working on new features and maintenance of the WhyDonate platform. Code quality and scalability are a must. Besides writing new code, you will be fixing bugs and monitoring any new errors that come in. You will be working in a fully remote team of 10+ people.

WhyDonate is a product-based company that has been live since 2013. WhyDonate is a fundraising platform that helps charities and individuals to collect donations online. 

Hiring Process

1. Introduction interview
2. Technical interview
3. Test assessment

Must-haves

• 4+ years of Software development experience
• 3+ years of experience with JavaScript/TypeScript
• Experience with REST API's
• Good English language and communication skills

Nice to have

• Experience with back-end development (Node.js)
• Experience with DevOps and Cloud Hosting (Cloudflare, CI/CD)
• Experience with mobile development (React-Native)
• Worked on multiple publicly released web applications
• Knowledge of Elasticsearch
• Knowledge of Redis
• Knowledge of JavaScript testing frameworks

Responsibilities

• Feature development
• Monitoring and fixing bugs
• Uptime, performance and security
• Architecture
• Code quality

• Working closely with the Product Manager to create wireframes and visuals for web and app
• Conceptualizing and designing of merchandise

Desired Candidate Profile

• 1-3 years of experience in Graphic Designing
• Proficiency in design software like Adobe Photoshop, Adobe Illustrator, Adobe XD and Figma
• Understanding of UI & UX design
• Experience in merchandise designing    

Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.

Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.

JOB ROLE: MOBILE APP DEVELOPER

Roles And Responsibilities:

• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI/UX tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends.

REQUIREMENTS:

• Demonstrable portfolio of released applications on the App store or the Android, IOS and hybrid market
• In-depth knowledge of at least one programming language like Swift and Java
• Experience with third-party libraries and APIs
• Familiarity with OOP design principles
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment

EXPERIENCE:

We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness for learning, writing and shipping code with excellent interpersonal and communication skills.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility