HR

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

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We are seeking a highly motivated and results-driven Telesales Executive to join our team in Delhi. This is a full-time office-based role.

Key Responsibilities:

• Make outbound calls to potential customers to promote products/services.
• Generate leads and follow up on existing inquiries.
• Achieve daily/weekly/monthly sales targets.
• Handle customer queries and resolve issues promptly.

Requirements:

• 1-3 years of experience in telesales or a similar sales role.
• Excellent verbal communication skills in English and Hindi.
• Basic computer knowledge (MS Excel, CRM tools preferred).
• Only females are preferred.
• Graduation is mandatory.

We are seeking a highly skilled Sr. Oracle EBS Finance Functional Consultant to join our team. The successful candidate will be responsible for providing functional support and expertise in Oracle E-Business Suite (EBS) Finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, and Purchasing.

Key Responsibilities:

1.     Collaborate with cross-functional teams and stakeholders to gather business requirements and translate them into technical specifications for implementation in Oracle EBS Finance modules.

2.     Provide expertise in the design, configuration, testing, and implementation of Oracle EBS Finance modules.

3.     Identify and troubleshoot issues in Oracle EBS Finance modules, providing timely and effective solutions to minimize business disruptions.

4.     Develop and maintain functional documentation, including business process flows, functional designs, test cases, and training materials.

5.     Deliver training sessions to end-users to ensure the effective adoption and utilization of Oracle EBS Finance modules.

6.     Stay up to date with the latest Oracle EBS Finance functionality and provide recommendations for process improvements and system enhancements.

Requirements:

1.     Bachelor’s degree in finance, Accounting, or a related field.

2.     Minimum of 3-8 years of experience in implementing and supporting Oracle EBS Finance modules.

3.     Strong understanding of accounting principles and financial processes.

4.     Extensive experience in Oracle EBS R12 or above, including functional setup, configuration, and implementation.

5.     Knowledge of Oracle EBS Finance integration points with other modules and third-party systems.

6.     Excellent problem-solving and analytical skills.

7.     Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

8.     Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.

9.     Experience with full cycle implementations, upgrades, and support

Preferred Qualifications:

1.     Oracle certifications in EBS Finance modules.

2.     Experience in data migration and conversion.

Job Title: Salesforce QA Engineer

Experience: 6+ Years

Location: Bangalore - Hybrid (Manyata Tech Park)

Job description:

6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.

Proven expertise in Salesforce particularly within the Sales Cloud module.

Proficient in writing complex SOQL and SQL queries for data validation and backend testing.

Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.

Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.

Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. 

You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. 

A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. 

Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. 

You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. 

Job Title Salesforce Business Development Manager

Job Type Full-Time

Work Model Onsite

Office Location Noida – Sector 62 

Working Days Monday to Friday (5 days working), Full Time , Onsite 

Years of Experience 2 – 5 years

Industry IT Services & Salesforce Consulting

Mandatory Requirements ✅ Must have sold Salesforce products or services

✅ Experience in Salesforce Implementation, Customization, Configuration

✅ End-to-end sales experience: lead generation to closure

✅ Should have handled clients directly and coordinated with technical teams

Key Responsibilities - Generate Salesforce leads through platforms like Upwork, LinkedIn, and direct outreach

- Understand and analyze client requirements

- Draft tailored proposals and presentations

- Own the sales pipeline and close deals independently

- Collaborate with delivery teams for accurate scoping and pricing

- Build long-term relationships with enterprise clients

- Knowledge of Salesforce products: Sales Cloud, Service Cloud, CPQ, etc.

- Strong communication and negotiation skills

- Familiarity with sales tools like LinkedIn Sales Navigator, HubSpot, Upwork, etc.

- Result-oriented mindset with a proven sales record

Growth Opportunities Potential to grow into a Sales Lead or Head of Business Development

 Join Metadologie: Where Innovation Meets Opportunity! 

Are you ready to embark on an exciting journey where your talents will be nurtured, your ideas valued, and your potential unleashed? Look no further than Metadologie – a dynamic and forward-thinking organization that is currently seeking exceptionally talented individuals like you to join our remarkable team! 

Who We Are: 

At Metadologie, we believe in the power of innovation to transform businesses and shape the future. We are a cutting-edge organisation that specializes in developing groundbreaking solutions for our clients across diverse industries. From advanced technology implementations to strategic consulting, we are at the forefront of driving innovation and delivering exceptional results.

Company Description: 

Metadologie is a dynamic and innovative tech company committed to delivering cuttingedge solutions to our clients. We pride ourselves on fostering a collaborative work environment where creativity and excellence thrive. Currently, we are seeking a skilled Full Stack Developer to join our team in Jaipur. 

Position Overview: 

We are looking for a talented Full Stack Developer with a strong background in React.js and Node.js. The ideal candidate will have at least 4 years of experience in full stack development, with a focus on building scalable web applications. Additionally, the candidate should have experience in team management and be capable of taking on leadership roles. 

 Responsibilities: 

• Develop and maintain scalable web applications using React.js and Node.js 

• Collaborate with cross-functional teams to define, design, and ship new features 

• Lead and mentor junior developers, providing guidance and support as needed 

• Conduct code reviews to ensure code quality and adherence to best practices 

• Work closely with product managers and designers to translate requirements into technical solutions 

• Stay up-to-date with the latest trends and technologies in full stack development 

Requirements: 

• Bachelor's degree in Computer Science or a related field 

• Minimum of 6 years of experience in full stack development 

• Proficiency in React.js and Node.js 

• Experience with database technologies such as MongoDB, MySQL, or PostgreSQL 

• Strong understanding of web technologies including HTML, CSS, and JavaScript 

• Experience with version control systems such as Git 

• Excellent communication and interpersonal skills 

• Ability to work independently and as part of a team 

• Experience in team management and leadership roles is a plus 

Benefits: 

Competitive salary package 

Health insurance

Paid time off and holidays 

Professional development opportunities 

Collaborative and supportive work environment 

Job description

Job Description:

About Us:

At Justo Global, we are dedicated to empowering Small and Medium Enterprises (SMEs) around the world through our primary drivers technology, data, and media. Our primary objective is to establish a global platform that effectively connects SMEs from India, developing countries, and beyond to the international market. Our mission revolves around creating an inclusive environment where SMEs can leverage the power of technology, data, and media to drive their success.

Position Overview :

As a Content Writer, you will be responsible for creating high-quality, engaging, and informative content across multiple platforms. The ideal candidate will be detail-oriented, extremely proficient in the English language, and have a keen interest in staying up-to-date with current world events.

Key Responsibilities:

• Research, write, and edit news articles, feature stories consistent with the company's editorial guidelines.
• Work in collaboration with the news team to write breaking stories, providing rapid-response articles or updates as necessary.
• Contribute to editorial meetings, pitching story ideas that are timely, relevant, and aligned with the company's focus and readership.
• Leverage an understanding of SEO principles to write headlines and body copy that are search-engine friendly and also engaging to readers.
• Perform investigative tasks for more in-depth articles, which may include interviewing sources, analyzing documents, and synthesizing data.
• Edit and proofread content written by other team members or freelance contributors in the news department.
• Work closely with social media managers to promote content and engage with the community.
• Monitor news trends and metrics to identify topics of interest to our audience.
• Maintain a consistent publishing schedule, balancing long-term projects with short-term rapid-response articles.

Skills & Qualifications:

• Bachelor’s degree in English, Journalism, Communications, or a related field.
• 2-3 years of proven experience in content writing or journalism.
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of SEO principles..
• Able to work independently and as part of a team.
• Ability to handle multiple projects simultaneously and work under tight deadlines.
• Strong research skills.

• Establish and maintain a trusted advisor relationship within the company’s IT, Commercial Digital Solutions, Functions, and Businesses you interact with
• Establish and maintain close working relationships with teams responsible for delivering solutions to the company’s businesses and functions
• Perform key management and thought leadership in the areas of advanced data techniques, including data modeling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
• Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
• Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support the project with knowledge of existing data assets and provide guidance on reusable data structures
• Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
• Utilize advanced data analysis, including statistical analysis and data mining techniques
• Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus

• Overall 15+ years of IT Environment Experience.
• Solid background as a data architect/cloud architect with a minimum of 5 years as a core architect
• Architecting experience in the cloud data warehouse solutions (Snowflake preferred, big query/redshift/synapse analytics-nice to have)
• Strong architecture and design skills using Azure Services( Like ADF/Data Flows/Evengrids/IOTHUB/EvenHub/ADLS Gen2 /Serverless Azure Functions/Logic Apps/Azure Analysis Services Cube Design patterns/Azure SQL Db)
• Working Knowledge on Lambda/Kappa frameworks within the data Lake designs& architecture solutions
• Deep understanding of the DevOps/DataOps patterns
• Architecting the semantic models
• Data modeling experience with Data vault principles
• Cloud-native Batch & Realtime ELT/ETL patterns
• Familiarity with Lucid Chart/Visio
• Logging & monitoring pattern designs in the data lake /data warehouse context
• Meta data-driven design patterns * solutioning expertise
• Data Catalog integration experience in the data lake designs
• 3+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
• 2+ years of hands-on experience with analytics deployment in the cloud (prefer Azure but AWS knowledge is acceptable)
• 5+ years of delivering analytics in modern data architecture (Hadoop, Massively Parallel Processing Database Platforms, and Semantic Modeling)
• Demonstrable knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
• Demonstrable knowledge of and experience with different scripting languages (python, javascript, PIG, or object-oriented programming like Java or . NET)

• Bachelor’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum or similar methodologies
• 2+ years of experience designing solutions leveraging Microsoft Cortana Intelligence Suite of Products [Azure SQL, Azure SQL DW, Cosmos DB, HDInsight, DataBricks]
• Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Ability to work independently, establishing strategic objectives, project plans, and milestones
• Exceptional written, verbal & presentation skills