Manager - HR Digital & Analytics

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities

• Onboarding, Handling and Managing HNI / Ultra HNI clients.

• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography. 

• Aiming for consistent growth of customer wallet share and book size.

• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.

• Constantly review client portfolios and give a birds’ eye view.

• Ability to work in partnership with Federal Bank and drive leads & AUM.

• Service existing clients with the support of client servicing team

• Adherence to all regulatory, statutory, and corporate compliance standards 

Requirements

• 8+ years of experience in Wealth Management space

• Must have completed MBA from a premier business school.

• Should have sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE etc.) & markets.

• English is mandatory and command on local language would be beneficial. 

• Ability to work in tandem with our channel partner and generate leads & business. 

• Good communication and presentation skills

·      Identifying opportunities in target markets for your organization’s products and services

·      Generating leads through cold calling prospective clients or networking at trade shows

·      Developing and nurturing relationships with key customer accounts

·      Keeping up with the latest industry developments, including market positioning of corporate competitors

·      Assessing client needs and the company’s ability to meet those needs

·      Following up with new leads and referrals generated from the sales team

Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

• Core Java  (Collections,  Annotations, Threads, Exceptions)
  Java 8  ( Must)
  Spring Core (Must)
  Spring Boot, Spring Cloud, Micro services (Must)
  Angular / React , Bootstrap ( Good to have)
  Docker / Kubernetes  ( Good to have) Pivotal Cloud Foundry / Tanzu Services ( Good to have)

Responsibilities:

• Planning, estimation, requirement analysis, database designing, wireframing, layout design of the assigned project and other ongoing projects in a team with Project Manager / Developer / Designer.
• Handling coding works or major/complex parts of assigned projects and providing coding help and supervision to team members.
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Remove the technical impediments
• Focusing the team to ensure the on-time delivery of the agreed task.
• Reporting progress to the Project Manager.
• Facilitating code/design reuse.
• Training and mentoring of team members.
• Maintaining the skill set matrix of the team.
• Building and maintaining PWA.
• Work closely with the product team to accelerate A/B testing and maximize engagement.

Requirements:

• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript, Jquery.
• Excellent knowledge of JavaScript MVC architecture and OOP programming style.
• Good understanding and experience of working on Vue.js/React.js.

What You’ll Do

• Manual and automated testing of the various software components that power our robots, cloud services, and mobile and Web applications.

• “Own” the feature or product you test and be the testing expert for your features and products.

• Gather technical requirements, understand functional specification, participate in software design reviews, and validate that a feature or product meets our customers’ requirements.

• Write test plans, execute test cases, and report bugs.
• Your bug reports should describe, in detail, the conditions under which a bug manifests and how it can be reproduced, the resulting product behavior, and the extent of the bug’s impact on our customers.

• Automate software testing to the extent possible to make it more efficient.

• Reproduce and debug customer issues escalated from the field.


What We’re Looking For 

• Bachelor's or master’s degree in CS/CE/IT/EE/E&TC or a related field.
• 2+ years of experience in software testing, particularly in Web, mobile, cloud, and embedded systems applications.
• Experience in writing software test plans, executing test cases, and managing the end-to-end bug life cycle.
• Strong analytical, debugging, and problem-solving skills, and attention to detail.
• Java and Python programming skills.
• Familiarity with Android and iOS mobile app testing automation using Appium, and Android and iOS emulators.
• Ability to work well in a team, including remote team members in overseas locations.
• Excellent written and oral English communication skills.

Nice to Have

• Familiarity with tools such as Eclipse (IDE), TestNG, Maven, Selenium, and JIRA.