Manager - HR Digital & Analytics

JOB DESCRIPTION

Position: Account Manager Sales

Location: Faridabad/Jaipur/Kolkata/Punjab

Experience required: 1- 3 years (B2B Sales) – Field Visit for meetings Salary Range: 3 LPA

Working Days: 5.5 days working (First 2 Saturdays and all Sundays are off)

Job Type: Full Time Requirement: Bike and Laptop

Role Description: We are looking for a Key Sales Manager to join our team at iTech Ecommerce Pvt. Ltd. This is a fulltime, on-field sales role. The ideal candidate will be responsible for managing and nurturing B2B leads, as well as acquiring new clients to drive business growth. Key Responsibilities:  Identify, generate, and manage new B2B leads  Build and maintain strong client relationships  Conduct meetings and presentations with prospective clients  Collaborate with internal teams to ensure client satisfaction and account growth  Meet and exceed sales targets  Working efficiently on CRM Eligibility Criteria:  Prior experience in the sales process, B2B preferred.  Excellent lead generation, communication, and negotiation skills  Strong interpersonal and relationship-building abilities  Smart worker who can figure out the challenges to convert lead.  Self-motivated person Note: Only male candidates are preferred for this role as of now, two wheeler and a laptop (in working condition) are mandatory. 

Job Title: Business Development Manager

Location: Vashi, Navi Mumbai

Company: Grexa AI Pvt Ltd

About Grexa

Grexa is a new-age, venture-funded AI startup founded by four seasoned entrepreneurs and former CXOs of Testbook.com - Ashutosh Kumar, Narendra Agrawal, Ayush Varshney, and Arpit Oswal. Together, they built Testbook from the ground up into a $30Mn ARR business with 1,000+ employees, which was later successfully acquired by a leading edtech company. The founding team comprises IIT Bombay and IIT Kanpur alumni, each with over 15 years of experience in building high-growth digital businesses powered by cutting-edge AI.

At Grexa, we're on a mission to build the world’s first Marketing AI Agent for small businesses - a fully autonomous system that drives real revenue growth by automating and optimizing every aspect of digital marketing. Our goal is to make powerful digital marketing accessible to every small business on the planet.

We’re assembling a rockstar team to create one of the fastest-growing AI startups from India, poised to disrupt the global digital marketing space.

If you're excited about solving meaningful problems and building transformative AI products - we’d love to hear from you. Apply now and be part of this journey.

Role Overview

We are looking for a Business Development Manager with strong expertise in sales, strategy, digital marketing, and team leadership, particularly in the local business technology solutions space.

Key Responsibilities

• Lead sales operations, including lead nurturing, consultation pitching, and deal closures.
• Develop and execute smart sales strategies to deliver high conversion numbers.
• Analyze market trends, competitor offerings, and customer pain points to refine sales tactics.
• Work closely with the marketing team to optimize lead conversion through targeted campaigns.
• Conduct pricing and value comparisons to demonstrate ROI to clients.
• Oversee the entire sales pipeline, ensuring smooth follow-ups and post-sale satisfaction.
• Track performance metrics, prepare sales reports, and implement strategies for continuous improvement.

Requirements

• Proven 4+ years of experience in business development, sales and digital marketing (preferably in local business tech solutions).
• Strong expertise in sales pitch, sales strategy, digital marketing, and team leadership.
• Excellent communication, negotiation, and presentation skills.
• Comfortable with using and selling technology platform solutions
• Self-motivated, target-driven, and adaptable to a fast-paced environment.

Nice to Have

• Experience in selling digital marketing services or SaaS products to local businesses.
• Understanding of SEO and Local SEO, online reputation management, and Google and Meta Ads.
• Experience in handling high-ticket sales and negotiating long-term contracts.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Company Description

Huellas Labs, founded in 2022, is a remote-first powerhouse in web3 and blockchain technology with a proven track record of over 100 projects. They offer cutting-edge solutions and 24/7 support to fuel transformation for their clients globally.

Role Description

This is a full-time remote role for a Sales And Marketing professional at Huellas Labs. The role involves communication with clients, providing exceptional customer service, managing sales activities, conducting training sessions, and overseeing sales operations.

Qualifications

• Communication and Customer Service skills
• Sales and Sales Management expertise
• Experience in training and developing sales teams
• Strong negotiation and interpersonal skills
• Ability to work independently and remotely
• Knowledge of blockchain technology is a plus
• Bachelor's degree in Business Administration or related field

What you need to have:

Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.

Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.

Role & Responsibilities:

• Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
• Key contributor for manual end-to-end functional & regression testing"
• Review feature specifications and design documents and provide timely and meaningful feedback
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
• Identify, record, document, and track bugs
• Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases

Desired Skills & Experience:

• At least 5 years of experience in Software Quality Assurance / Software Development
• Experience in agile & scrum methodologies
• Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
• Hands-on experience with both white box and black box testing
• Excellent communication skills
• Knowledge of SQL scripting
• BS degree in Computer Science/Engineering or a related subject is a plus
• Automation experience within the Selenium framework (Java) is a plus
• Performance (stress/load) testing is a plus

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core

values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Desired Candidate Profile

• Graduation is a must. MBA is desirable
• Relevant work experience of 5 – 10 years in Digital Marketing
• D2C background preferred
• Experience in beauty and wellness desirable
• Prior experience of handling a monthly Ad budget of 50 Lakhs and above
• Excellent communication and listening skills
• Good project management and planning skills