Senior Salesforce Developer

We are seeking a Production Support Engineer to join our team.

Responsibilites:

• Be the first line of defense for production and test environment issues.
• Work collaboratively with the team to identify, manage, and resolve ongoing incidents.
• Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
• Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
• Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades.
• Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
• Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates.
• Keep up with info alerts, patching alerts, and delivery partners' activities.
• Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
• Manage and communicate about upcoming maintenance in the test environment on a daily basis.
• Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
• Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
• Submit Application Redirects tickets for planned maintenance after gaining approval from management.
• Participate in analysis and improvement of system performance.
• Host daily operational standup.
• Provide additional support to existing production support procedures and process improvements.
• Provide regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Plan and manage support for incident management tools and processes.

Requirements:

• Bachelor's Degree in computer science, engineering, or related field.
• AWS Cloud certification.
• 3+ years of relevant IT work experience with cloud experience.
• Knowledge of Java and microservice development and deployments.
• Understanding of the business processes behind applications.
• Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
• Strong oral and written communication skills, including process documentation.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
• Proficiency in knowledge of computer systems, databases, and SharePoint.
• Knowledge of Splunk and AppDynamics.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/gQWFK?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

About Upaz:

UPAZ is a Farmer First approach agri-fintech team working on a panchayat-level Community Commerce & Financing model enabling B2C delivery of financial and agriculture-related services and products to smallholder farmers right at their doorstep.

Upaz is part of the financial inclusion lab at IIM Ahmedabad and the winner of the Social Alpha Agritech Challenge. Upaz is funded by July Ventures, IIM Ahmedabad, Mr. Kapil Mehan (ex MD of Tata Chemicals, ex CEO of Coromandel International Limited, ex Group CEO Zuari Agrochemicals), Mr. Devrajan Nathan (Founder of Arya.ag) others

We firmly believe that serving smallholder farmers in India presents one of the greatest opportunities for scale and impact in both agricultural and financial inclusion today.

For future information please visit: Grey Matter Technologies Pvt Ltd. | Agro Fintech | India

We are seeking a skilled Mobile Application Developer with knowledge of Agile and Waterfall methodologies for software development to join our dynamic team. As a Mobile Application Developer, you will be responsible for developing innovative Android and iOS applications, utilizing your expertise in various technologies and tools.

Responsibilities:

• Design, develop, and maintain high-quality Android applications that our requirements and specifications.
• Apply Agile and Waterfall methodologies as appropriate to ensure effective project management and timely delivery of high-quality software solutions.
• Utilize knowledge in SQLite to design and implement efficient and reliable database management systems for Android applications.
• Use Git to manage version control and collaborate effectively with other developers working on the project.
• Employ Dart and Getx to write clean, modular, and efficient code that follows industry best practices and coding standards.
• Continuously improve the development process by actively seeking feedback, participating in brainstorming sessions, and implementing innovative solutions to enhance productivity and efficiency.
• Collaborate with UI/UX designers to create visually appealing and user-friendly interfaces, ensuring a seamless user experience across different devices and screen sizes.
• Demonstrate a good understanding of Android Studio, Xcode, and Visual Studio, including their features, tools, and capabilities, to efficiently develop and debug applications.

Requirements:

•  Bachelor's degree in Computer Science, Software Engineering, or a related field 
•  Proven experience of 2 to 4 years developing Android applications.
•  Proficiency in Dart programming language and familiarity with the Getx framework.
•  Strong knowledge of Agile and Waterfall methodologies.
•  Experience with SQLite database management.
•  Proficiency in Git version control system.
•  Familiarity with design principles and user experience (UX) concepts.
• Understanding of Android Studio, Xcode, or Visual Studio.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Visual Studio, and ability to work with their respective tools and features.

Compensation:

• Based on experience and skills we will offer the best salary.

Why Work with us - 

• Upaz is a fast-growing agri-fintech start-up with a unique farmer financing model. 
• It has very high acceptability among its farmers, clients, and other stakeholders. 
• A chance to be part of an ever-growing team and to understand and be part of the organisation building core team

We are looking for a Business Development Associate who will be responsible for building strategies to enhance the company's sales and overall organizational growth.

Job Responsibilities:

· Identifying and developing new business opportunities

· Developing and executing strategic sales plans

· Meeting the business goals and objectives

· Conducting market research and analyzing competitor activities

· Identifying and contacting potential clients

· Obtain contact information of potential customers through cold calling, internet research, and emailing.

· Building and maintaining long-lasting business relationships with clients

· Identify and qualify new customers based on the company’s business model and guidelines.

· Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.

· Coordinate appointments, meetings, and calls between customers and senior management for business expansions and new opportunities.

· Manage customer meetings with internal teams for project development and delivery activities.

· Updating client and lead information in the respective databases

· Developing and implementing business growth strategies

· Preparing and presenting client retention plans

· Monitoring and analyzing sales data

· Coordinating with customers about quotations & product feedback

· Creating accurate and detailed sales reports

· Maintain a database of potential customers’ details like numbers, emails, and company information.

· Work closely with the internal team to deliver business services with a high level of customer satisfaction.

· Assist in achieving targeted revenues from current and new customers.

Skills Required:

· Strong analytical skills and attention to detail.

· Committed to the team and the project.

· Good convincing skills

· Good communication skills

Experience: 0-2 years of experience in pre-sales/ telesales/ ad sales/ digital media. (FMCG sector will be preferred)

Qualification: Minimum qualification: Graduation

Languages: Must be fluent in English and Hindi

Job Type: Full-time

Schedule:

• Morning shift

Ability to commute/relocate:

• Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Roles and Responsibilites:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

• Must have the experience of leading teams and drive customer interactions
• Must have multiple successful deployments user stories
• Extensive hands on experience in Apache Spark along with HiveQL
• Sound knowledge in Amazon Web Services or any other Cloud environment.
• Experienced in data flow orchestration using Apache Airflow
• JSON, XML, CSV, Parquet file formats with snappy compression.
• File movements between HDFS and AWS S3
• Experience in shell scripting and scripting to automate report generation and migration of reports to AWS S3
• Worked in building a data pipeline using Pandas and Flask FrameworkGood Familiarity with Anaconda and Jupyternotebook

We are looking for Senior Tally Developer to integrate our platform with Tally.

Job responsibilities will be cross-functional - ranging from "clean" coding to architectural changes to client interactions. Over a period of time, you're expected to challenge the existing tech stack and add your baby components to it. A person should be a team player, should have an eye for detail and problem-solving skills.

Requirements:

• 4+ Years of experience as a Tally Developer
• Insightful knowledge in building TDLs for Tally
• Familiarity with Agile development methodologies.
• Do high-level technical design with guidance, functional modeling, break-down of the module by thinking platforms, and re-use.
• Sense of ownership and attention to detail.