- BE/B.tech Computer science or related degree.
- Salesforce Platform Developer II certification is highly desired
- 4+ years of experience programming on the Salesforce platform
- Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
- Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
- Firm understanding of advanced design patterns and engineering best practices
- Familiarity with agile software delivery methodologies such as Scrum
- Background in development of enterprise systems as part of a complete software product life-cycle
- An effective communicator that works well in a collaborative team setting
- Natural problem solver who enjoys identifying ways to improve our customer's overall experience
- Prior experience in SaaS or subscription-based companies is a plus
- Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
- Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.

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About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Main tasks
- Implementation, operating and monitoring of LS system solutions on-premise and in the cloud
- Analysis and sustainable troubleshooting of system failures
- Support in the area of information and IT security
Qualification profile
- Successfully completed training or studies in the field of IT
- Experience in operating on-premise, public and private cloud solutions
- Young professionals are welcome
- Good English skills
- Knowledge in the following areas
- Oracle Database
- Oracle Application Server
- Oracle Linux
- Oracle Linux KVM
- Oracle Weblogic
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
About us:
At Priori Capital , we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.
What are you joining:
We are currently in a fast-paced growth environment where the only constant is evolution!
Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), The Dapp list, udaanCapital, Iris, Cognizant, etc.
We are a part of the Kira community and backed by a Polygon Co-founder as an investor and a mentor.
We’re looking for someone passionate about driving innovation and solving exciting problems.
Role Summary
We, at Priori, are looking for a self-motivated and experienced individual to join as our Business Development Manager. We are looking for someone to lay out a sales strategy and execute the same. You will have an existing network amongst the crypto organizations and will lead our sales efforts by building relationships with prospective customers across Europe, UK & Asia.
- Define short and long term Sales strategy to enable product adoptions
- Lead the development of tools, techniques and literature to make an effective sales process
- Identify the most effective channels to connect with potential customers
- Identify potential prospects, deep dive research on their requirements, identify relevant use case of our product to them, pitch, negotiate and close targets while making it a positive experience for the customer
- Build long-term meaningful relationships, understand the customer’s pain points and requirements and work with the business team to translate potential opportunities into future features
- Work closely with the product and business team in understanding upcoming features and keep the customers informed and excited about the same
- Build and lead a high performing sales team
- Monitor and analyse key metrics to build opportunities
What you will need
- 5+ years of experience in a client facing business development role for SaaS or Fintech product to B2B/ Blockchain projects in Europe, UK and Asia
- Proven success in recognizing prospects, negotiating and closing B2B technology/fintech products
- Existing network within the Crypto Organization’s decision makers
- High level of energy and self- motivation to secret short and long term strategies to bolster product adoption
- Proficient with CRM software and forecasting
- Passion to build and lead an excellent sales team
- Exception listening skills to understand customer needs and pain points to identify potential business opportunities
- Excellent written and verbal communication skills
- Ability to adapt effectively in a hyper-growth early-age Web3 startup environment
- Active team player, self-starter, and multitasker with a process-oriented mindset who can quickly adjust priorities.
- Open to travelling
Benefits
- Competitive Salary
- Work from anywhere
- Flexible work hours
- Self-managed leave policy
- Learning budget to hone your skills or acquire new ones
- Be a part of an inclusive, international and fast growing environment
- Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
- Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
- Session Manager/System Manager (SIP server) administration and routing configuration
- Session Border Controller administration and configuration
- Session Border Controller to Session Manager Routing configuration
- Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
- Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
- Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
- Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
















