Live Medical Scribe

Responsibilities:

• Research industry-related topics to develop original content ideas.
• Write clear, concise, and compelling blog posts, articles, social media posts, newsletters, and website content.
• Assist in editing and proofreading content for accuracy and consistency.
• Collaborate with the marketing team to align content with brand voice and campaign goals.
• Optimize content for SEO to improve visibility and organic reach.
• Support content planning and brainstorming sessions.
• Learn and adapt to feedback to improve writing skills and output quality.

Location: India (Remote)

Job Overview:

We are seeking an experienced Informatica Customer 360 Cloud MDM Expert to support in building and managing robust master data solutions. The ideal candidate will bring deep expertise in Informatica's MDM tools, with a strong background in data governance, quality management, and integration capabilities.

Key Responsibilities:

• Lead end-to-end MDM implementations using Informatica Customer 360 Cloud, MDM, and Reference 360.
• Collaborate with business and technical teams to define and implement data models.
• Apply best practices in data governance, enforce quality rules, and deliver dashboard solutions for monitoring and insights.
• Build and optimize API and batch integration workflows with performance tuning.
• Document solutions thoroughly and provide technical troubleshooting support.
• Act as a key liaison with stakeholders to understand requirements and ensure successful delivery.

Required Skills & Experience:

• 5+ years of experience in Data Management.
• 3+ years of hands-on expertise with:
• Informatica Customer 360 Cloud MDM
• Reference 360

Proven experience in:

• Data Modeling
• Data Governance and Quality
• Dashboards and Reporting
• API/Batch Integration Development
• Performance Tuning and Optimization
• Strong communication, documentation, and stakeholder interaction skills.

Nice to Have:

• Experience in the pharmaceutical industry or working with global clients.
• Familiarity with regulatory and compliance frameworks in data management.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

We are looking for a Backend developer who is passionate about building end to end applications. 

What you will be doing: 

• Designing and developing scalable applications and takes care of test and deployment as well. 
• Managing individual project priorities, deadlines, and deliverables. 
• Architect and implement software libraries in a multi-cloud environment 
• Design and build a flexible logging, monitoring, and alerting infrastructure 
• Build scalable APIs using python and is familiar with the latest developments in the language 

Skills Required: 

• Expert in Python 3 
• Detailed knowledge of Python web framework Django or Flask (2 to 3 years) 
• Familiarity with some ORM (Object Relational Mapper) libraries, 
• Knowledge of Django REST framework and its concepts like Serializers, Viewsets, Filters, Mixins. 
• Experience with relational databases like PostgreSQL, MySQL 
• Experience with Python libraries like Pandas, Numpy. 
• Experience with databases NoSQL databases like MongoDB, Cassandra, DynamoDB is a big plus 
• Experience with technologies like Celery, Gunicorn, Redis. 
• Knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems. 
• Experience with working on Linux system, GIT, CI/CD pipelines. 
• Experience in designing scalable architectures to support a data-intensive application. 
• Experience of working with AWS services like EC2, S3, RDS, lambda etc. 
• Previous work experience at a product-based company or startup would be a bonus. 
• Prior experience working in IoT domain or energy sector will be plus. 

Personality traits we really admire: 

• Great attitude to ask questions, learn, and suggest process improvements. 
• Attention to detail and helps identify edge cases. 
• Equal importance to planning, coding, code reviews, documentation, and testing. 
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster. 
• Adheres to release cycles and absolute commitment to deadlines. 

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing site requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Should have ability to work independently and multi-task in a fast-paced environment.
• Troubleshooting site interface and debugging developed site codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting site changes and developing updates.
• Should be confident, self-motivated, who work well in team environments.
• Should meet provided deadlines.

• Strong knowledge of Liquid
• Optimize websites to ensure they render consistently in cross-browser environments, with the best SEO principles, caching mechanics, etc.
• Should work on e-commerce projects with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc).
• Shopify Expert must ensure a 100% responsiveness of web design.
• Experience with web/graphic design applications such as Figma,  Adobe XD, Adobe Photoshop,  Adobe Illustrator.
• Working in e-commerce projects while coordinating with other members.
• Act as a Shopify expert, specializing in all facets of the e-commerce platform.
• For Shopify developer job knowledge of HTML5, CSS3, Javascript/Jquery is a must.
• Shopify developer should have strong knowledge on Installing & Customizing the new Shopify theme.
• Shopify developer Expert-level knowledge of Shopify Liquid templating language.
• Exposure to application development & ruby scripting.
• Shopify Plug-in optimization, and customization, Strong knowledge of OOPs.
• Developer must have proven work experience on version control and source code management like GIT, Bitbucket.

Responsibilities:

• Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
• Tackle the challenges that occur from having your code running on different merchant websites.
• Ensure the technical feasibility of UI/UX designs.
• Optimise applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders.
• Move fast.

Requirements:

• 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
• At least one year experience with Angular.
• Experience writing good JavaScript code from scratch.
• Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
• An eye for detail and empathy for the customer.
• Experience building for mobile platforms.
• Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.

• Experience working at a fast-growth startup.
• Experience upgrading angular.