Graphic Designer

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

• Travel agency accounting, GST, TDS, balance sheet, billing, etc.
• Perform service provider reconciliation.
• Maintain the general ledger.
• Debtors & Creditors management.
• Preparation of various types of MIS reports
• Perform bank transfers like RTGS, NEFT, and outward remittances.
• Ensure Vendor and credit card reconciliation for all Ledger Accounts
• Helping the senior officer and CA at the time of audit.
• Manage all accounting transactions like invoicing, expense reporting, and payroll.
• Handle monthly, quarterly, and annual closings.
• Daily fund planning to ensure payments are made to suppliers as per turn-around time.
• Preparation of Overall Creditors & Debtors Ageing Report related to Flight, Train, taxi, Metro, and other vendors based on Books.
• Downloading bank statements weekly and performing reconciliation.
• Record banking transactions.
• Work in complete cooperation with the rest of the office team (Sales, Products & Contracting, Operations) and Inter-department communication and coordination with teams.
• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.
• Experience
• Taxation: 1 year (Preferred)
• travel accounting: 1 year (Preferred)

• Configure IDOC settings relate to segment, IDOC type, message type, partner profile, port, RFC connection etc.
• Develop Java class for AES symmetric decryption and decompression of web service.
• Configure the EDI process to enable client to exchange documents with the business partners.
• Develop a program to update credit card details from a FTP file in FI/CO.
• Modify the above LSMW to accumulate quantity for the same records and post as one record.
• Develop a BDC for FICO to calculate and update full payment, partial payment and pending.
• Develop the data migration programs for vendor master and customer master upload from legacy system using LSMW.
• Embed the e-mail body content of customer in auto response e-mail generate by CRM system to the customer.
• Act on programs for credit card encryption/decryption to update and settlement in contract and billing in SD and FI/CO.
• Create report which will take data from SRM system against valid PO numbers and perform the calculations in ECC system.
• Configure asset module (fix assets), including asset classes, integration with purchasing, and assets under construction.
• Create picking list using message type PICKSD and corresponding IDOC type SDPIODO1 is used for sending information to warehouse management system.
• Develop a custom workflow for employee simplify performance management reviews and identification of top performers.
• Perform requirement gathering and technical feasibility over client expectation and defining development guidelines for ABAP team.
• Create technical specification for all the objects like workflow specification and report specifications base on the functional specification.