Lead - UX Research / Analytics (Customer Experience,App/Web)

Web Developer

Location: Delhi (On-site)

Job Type: Full-time

About the Role

We are looking for a skilled and detail-oriented Shopify & WordPress Developer to join our team. The ideal candidate will be responsible for building, customizing, and maintaining high-performing websites while ensuring seamless user experience and functionality.

Key Responsibilities

• Develop, customize, and maintain Shopify and WordPress websites
• Work on themes, templates, and layouts to enhance UI/UX as per brand requirements
• Integrate and manage plugins, apps, and third-party tools (payments, CRM, analytics, email marketing, etc.)
• Optimize websites for speed, performance, responsiveness, and cross-browser compatibility
• Implement basic SEO best practices
• Troubleshoot and resolve issues related to themes, plugins, hosting, and site performance
• Collaborate with design, content, and marketing teams to execute client requirements
• Ensure websites are secure, scalable, and easy to manage post-launch

Requirements

• 1–4 years of hands-on experience in Shopify and WordPress development
• Strong understanding of themes, plugins, and CMS platforms
• Proficiency in HTML, CSS, and basic JavaScript
• Experience with hosting, backups, and website migrations
• Ability to work full-time from office in Delhi
• Must have a personal laptop

Preferred Skills

• Prior agency experience
• Basic knowledge of SEO and analytics tools
• Strong problem-solving and communication skills
• Self-motivated and proactive mindset

Compensation

• ₹15,000 – ₹30,000 per month (based on experience) 

Job Summary

The Data Analyst is required to Data capture, data cleaning, data preparation, data management and data analysis and interpretations required by the Business. Handle data factory with precision and confidentiality. The role is crucial for providing actionable insights to improve teaching quality, enhance student performance, optimize business operations, and drive growth.

Essential Job Responsibilities:

Academic Data Analysis

·       Analyze student performance data from internal assessments, mock tests, and board exams.

·       Identify trends in subject-wise performance, batch-wise progress, and dropout patterns.

·       Generate reports to assist academic heads in making data-driven interventions.

·       Predict outcomes of upcoming competitive exams (JEE/NEET) based on historical data.

Business & Marketing Intelligence

·       Monitor enrollment trends, inquiry-to-admission conversions, and campaign ROI.

·       Provide insights into market behavior, location-wise performance, and competitor benchmarking.

·       Analyze fee structures, discounts, and scholarship schemes for profitability and optimization.

Operational & Centre Efficiency

·       Evaluate the performance of branches/centres using KPIs like retention rate, attendance, student satisfaction, and staff productivity.

·       Support planning for new center openings with predictive enrollment data and location-based analytics.

Technology & Automation

·       Build and maintain dashboards using BI tools (Power BI, Tableau, Excel, Google Data Studio).

·       Work closely with IT or CRM teams to ensure data accuracy and integrity across systems.

·       Automate regular reporting processes to reduce manual workload.

Strategic Decision Support

·       Support senior management with forecasting models, statistical reports, and scenario simulations.

·       Present insights in the form of structured reports, visual dashboards, or presentations.

Supervisory Responsibilities

Number of subordinate supervisors reporting to this job

N/A

Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors

N/A

Job Qualifications: 

Education

·       Bachelor’s or Master’s degree in Statistics, Mathematics, Engineering, Data Science, Computer Science, or related field.

Experience

·       Must be a highly-skilled with 3+ years of experience.

·       Demonstrate ability to successfully process all work types

Knowledge / Skills

·       Analytical skills & Critical Thinking

·       Data Visualization

·       Microsoft Excel, VBA, R , Python, Tableau, Power BI

·       Efficient in AI powered Data analysis tools

Licenses / Certifications

·       Data Analytics desirable

Working Conditions:

Virtual environment, extended length of time in sitting position, medium stress environment

Physical Demands:

N/A

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

This is a fulltime onsite trainer cum developer role. To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled Cloud Data Engineer who has experience with cloud data platforms like AWS or Azure and especially Snowflake and dbt to join our dynamic team. As a consultant, you will be responsible for developing new data platforms and create the data processes. You will collaborate with cross-functional teams to design, develop, and deploy high-quality frontend solutions. 

Responsibilities:

Customer consulting: You develop data-driven products in the Snowflake Cloud and connect data & analytics with specialist departments. You develop ELT processes using dbt (data build tool) 

Specifying requirements: You develop concrete requirements for future-proof cloud data architectures.

Develop data routes: You design scalable and powerful data management processes.

Analyze data: You derive sound findings from data sets and present them in an understandable way.

Requirements:

Requirements management and project experience: You successfully implement cloud-based data & analytics projects.

Data architectures: You are proficient in DWH/data lake concepts and modeling with Data Vault 2.0.

Cloud expertise: You have extensive knowledge of Snowflake, dbt and other cloud technologies (e.g. MS Azure, AWS, GCP).

SQL know-how: You have a sound and solid knowledge of SQL.

Data management: You are familiar with topics such as master data management and data quality.

Bachelor's degree in computer science, or a related field.

Strong communication and collaboration abilities to work effectively in a team environment.

Skills & Requirements

Cloud Data Engineering, AWS, Azure, Snowflake, dbt, ELT processes, Data-driven consulting, Cloud data architectures, Scalable data management, Data analysis, Requirements management, Data warehousing, Data lake, Data Vault 2.0, SQL, Master data management, Data quality, GCP, Strong communication, Collaboration.

Job Description :

We are looking for a Full Stack Developer specializing in Angular JS, NodeJS, and React Native, who is extremely hands-on and can take charge of the complete Web Development process to deliver unique & customer-centric web applications.

Skills :

- PRIMARY SKILLS NEEDED: NodeJS, AngularJS, React JS

- MySQL and NoSQL DB (like MongoDB/Cassandra) - MUST HAVE.

- jQuery, JSON, AJAX, web services/REST, SQL.

- JavaScript frameworks like NodeJS, AngularJS, ReactJS, Jasmine or Ember, etc., or JS-based build tools like Grunt, Gulp, and Bower.

- Working knowledge of Apollo, GraphQL, and Moment.js is an advantage.

- UX or UI designing experience is an advantage.

Experience :

- 3+ years of Full Stack Application development experience is a must.

- Deep understanding of client-side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.

- Strong experience using a client-side MVC framework such as NodeJS, React JS, NextJS, Redux, and AngularJS.

- Topnotch programming skills and writing code for robust software design.

- Experience in responsive design, cross-browser compatibility, and website performance.

- Experience in object-oriented design skills.

- Aggressive problem diagnosis and creative problem-solving skills.

- Experience with Git.

- Experience with handling Services, RESTful, and APIs.

- Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors like SASS and LESS.

Responsibilities :

- To work with a cross-functional software development team on highly visible strategic projects as an expert-level individual contributor to the coding tasks assigned.

- Responsible for the development of highly responsive, web-based UI in a flexible and well-structured front-end architecture.

- Experience working with remote data via REST and JSON

- Experience with third-party libraries and APIs (Google APIs etc.)

- Produce well-designed efficient code in a timely manner to meet delivery timescales/milestones.

- Mentor other developers on software best practices and technical guidance and help grow their software development skill sets.

- To proactively stay plugged into emerging technologies/industry trends and apply them to operations and activities.

- Should demonstrate the ability to handle multiple projects simultaneously, manage priorities and communicate progress effectively.

We are looking for an ASP.NET MVC developer that will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to design and develop these applications. Therefore, it’s essential that you are skilled at problem solving, solution design, and high-quality coding.

SKILLS:

Must have:

1) Good command over any programming (C#, JavaScript)

2) Willingness to learn new programming languages as per need.

3) Strong experience in implementing design patterns.

Good to have:

1) Hands on experience working on Dockers.

2) Experience on CI/CD Pipeline with Azure devops.

ROLES AND RESPONSIBILITES:

1) Delivering a high-quality application

2) Integrating with front-end developers

3) Ensuring a required level of performance

4) Writing test-backed server-side code

5) Analyzing requirements and designing new functionality

6) Supporting and fixing existing functionality

7) Selecting and using the most appropriate and efficient technologies for a particular application

8) Designing and building application layers

Primary Skill Set :

1) Proficiency in C#

2) Experience using .NET ( 4.5+ | Core )

3) Experience in developing ( ASP.NET MVC | ASP.NET Core MVC ) applications

4) Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )

5) Proficient knowledge in ( MSSQL )

6) Database design including indexes and data integrity

7) Dependency injection pattern and IoC containers using at least one of: Autofac, SimpleInjector

8) Writing tests with ( NUnit | XUnit )

9) Implementing enterprise application patterns

10)Understanding of HTML, JS, and CSS

11)Familiarity with the client side framework ( jQuery | Angular 2.*+ )

12)Familiarity with ( Azure Cloud Services )

13)Familiarity with ( Microservices | Dockers )\

14)Experience in developing of Web API and RESTful web services

• Ensure that Shaadi Baraati has the most comprehensive selection of vendors by sourcing and signing up the target merchants quickly and effectively
• Create a robust and accurate profile for every newly registered vendor on the platform
• pitching to the new vendors
• Quality validation
• Data verification of the vendor profiles
• Promotion of company's products/services
• Responsible for revenue-based lead generation
• Provide effective customer experience to new vendors on boarded on the website

• Strong persuasive skills
• High degree of ownership
• Target focused individuals
• Strong verbal and written communication skills