
Lead - UX Research / Analytics (Customer Experience,App/Web)
at Talent Pro
Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
Mandatory (Experience 1): Must have 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
Mandatory (Experience 2): Must have 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
Mandatory (Experience 3): Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
Mandatory (Skills 1): Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
Mandatory (Skills 2): Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
Mandatory (Skills 4): Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.
Mandatory (Company): B2C product organizations (fintech, e-commerce, edtech, or consumer platforms) with large-scale user datasets and analytics maturity.
Mandatory (Note): Don’t want data analysts; looking for strategic behavioral insight leaders or research-driven analytics professionals focused on user behavior and product decision-making.

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About: Fletch is a U.S. based technology firm building an open insurance ecosystem
connecting consumer apps to insurance providers. The team has previously built global
payment infrastructure at scale (processing $billions in transactions) and founded enterprise
technology companies with solutions in commercial use by over 100 corporates.
Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)
and is backed by top global fintech VCs and angels. The team is now looking to scale
further hiring & expansion.
Location: Remote
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