Lead - UX Research / Analytics (Customer Experience,App/Web)

We are currently seeking a full stack software engineer that can architect, design, develop and test applications using the following technologies: React JS, Spring Boot and REST API

Responsibilities:

·      Architect and design scalable, resilient, and cost-effective solutions

·      Lead the engineering team on all design and development work.

·      Hands on with implementing solutions and functions which collaborates with AI/ML products.

·     Experience with system diagrams, technical specifications, implementation and support  plans.

·      Can work in close association with team and communicate efficiently with senior management on various Tech development aspects.

Qualifications:

·      Bachelor's degree/Masters/MS in Computer Science, Information Technology  or a related field..

·      8+ years of experience architecting and designing software solutions.

·      5+ years of experience using UI based technologies such as JavaScript/Typescript, React and/or Next JS

·      5+ years of development experience with Object Orientated Programming (e.g., Java, C++)

·      5+ years of experience with (CI/CD) and Agile methodology

·      5+ years of experience building large scale distributed applications.

·      Hands on experience developing custom file viewers.

·      Experience with web development frameworks, databases, and version control systems

·      Hands on experience with integrating the front end with the back end using REST API’s

We are looking for a proactive and enthusiastic Pre-Sales Intern to join our team. You’ll work closely with our Sales team and hiring managers to support day-to-day operations while learning the inner workings of a fast-paced startup.

Key Responsibilities:

• Make outbound calls to potential leads (data provided)
• Qualify leads based on predefined criteria
• Schedule product demos with the Business Development Manager (BDM)
• Maintain and update lead records in CRM or tracking sheets
• Follow up with leads via phone, email, or WhatsApp
• Share key lead insights and feedback with the sales team
• Assist with basic market or competitor research
• Maintain confidentiality of client and lead information

Skills in the spotlight:

• Strong interest in Sales functions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.

What We Offer

• Hands-on learning with a growing tech startup.
• Opportunity to work on real-time recruitment and HR strategy projects.
• Flexible working hours and hybrid work model.
• Mentorship from experienced Sales professionals.
• Certificate of completion and recommendation letter based on performance.

Job Type: Internship

Contract length: 3 months

The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.

1. Technical Support

2. Problem Diagnosis and Resolution

3. Maintenance and Repair

4. Documentation and Record Keeping

5 Security Compliance

6. Network Support:

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee centric organization. Learn more at betsol.com

Job Description

The B2B Content Marketer will be responsible for creating, managing, and optimizing content that engages and educates our target audience of IT professionals. The role will include writing for various formats such as sales copy, social media, product documentation, long-form blog posts, and whitepapers. Additionally, the candidate will review and ensure the quality of content generated by external agencies and internal teams. This is a fantastic opportunity for someone eager to broaden their marketing knowledge and contribute to end-to-end campaigns that drive business growth.

Key Responsibilities:

• Write and develop content tailored to the needs and challenges of IT administrators and IT managers/directors in the B2B SaaS industry, with a focus on backup and recovery solutions.
• Develop content strategies aligned with customer personas, journey stages, and business objectives.
• Create high-quality content for multiple platforms including sales materials, social media, blogs, whitepapers, product documentation, and newsletters.
• Work with marketing and growth teams to distribute and promote content across various channels, including email, social media, and paid platforms.
• Manage and maintain a content calendar to ensure timely delivery of content aligned with marketing campaigns and business goals.
• Work with team members to develop and distribute compelling content that drives engagement and supports the customer journey.
• Collaborate with cross-functional teams (sales, product, customer success) to ensure content alignment with business goals and customer pain points.
• Work closely with sales, product, and dev teams to ensure content addresses key customer pain points and sales objectives.
• Review, edit, and perform quality assurance on content created by 3rd-party agencies and peers to ensure consistency in tone, voice, and accuracy.
• Repurpose and adapt content for different channels and formats to maximize visibility and engagement.
• Assist in the planning, creation, and execution of holistic content marketing campaigns.
• Leverage automation tools to personalize content at scale and streamline content distribution.
• Track and analyze content performance metrics, ensuring content is aligned with KPIs and business objectives.
• Track, analyze, and report on key content performance metrics, including engagement, leads, and conversion rates.
• Maintain a deep understanding of our products, services, and the competitive landscape.
• Create compelling case studies and customer success stories that demonstrate the effectiveness of our solutions.
• Stay updated with industry trends and best practices to continuously improve content strategy and execution.

Note from the Team:

At our core, we’re a tight-knit Marketing Team that’s passionate about what we do. We believe in the power of collaboration, creativity, and the impact great content can have on driving meaningful change. As a growing team, each of us wears many hats, but that’s part of the fun—we get to make a real difference every day, and we’re all in it together.

You’ll be working alongside people who truly care about the work they do and the people they do it with. One thing we strongly believe in is ownership. We don’t believe in pushing people to do their jobs—we trust you to take charge of your work, bring your ideas to the table, and own the outcomes. Autonomy is key here, and with that freedom comes the opportunity to make a real impact. If you love taking initiative and thrive when you have the space to create and lead, this is the place for you.

We’re excited about bringing someone on board who’s just as passionate as we are—someone who’s ready to make an impact, learn, and grow with us. If you love a challenge, thrive in a collaborative environment, and want to help shape something meaningful, we’d love to hear from you!

Qualifications

Requirements:

• 3-5 years of experience in content marketing or a related field, ideally within the B2B SaaS space.
• Strong interest and understanding of technical concepts, particularly in backup and recovery, data resiliency, and IT infrastructure.
• Proven experience writing for a technical audience, such as IT administrators, managers, and directors.
• Excellent writing, editing, and communication skills, with a keen eye for detail.
• Ability to work independently and manage multiple projects with tight deadlines.
• Familiarity with content marketing tools and platforms (e.g., WordPress, HubSpot, SEMrush, etc.).
• Experience working with external marketing agencies and performing content quality assurance is a plus.
• Strong analytical skills with the ability to measure content performance and suggest improvements.
• Eagerness to learn and gain a holistic view of marketing, including campaign building, performance tracking, and benchmarking.

Preferred Qualifications:

• Experience in the backup and recovery space or IT infrastructure marketing.
• Strong analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Familiarity with SEO best practices, Google Analytics, Atlassian (Jira/Confluence), and CRM tools.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

• 4 year degree or equivalent experience
• 8 to 13 years of software development experience 
• Demonstrates broad and deep expertise in any programming languages(Java, GoLang) and open source frameworks (e.g., Spring Boot, Micronut).
• Designs, develops, and approves end-to-end functionality of a product line, platform, or infrastructure and microservices.
• Must have exposure to at least one cloud product/platform development.
• Working knowledge of any one client side framework like ReactJS or Angular, etc.
• Should have exposure to one or more databases like Cassandra, MongoDB, Graph, Redis, Elastic Search and Postgres.

Desired Candidate Profile

• At least 3 years of hands-on experience in full recruitment cycle for technical roles
• Background in IT, knowledge of the basics of the latest IT technologies, programming languages
• Good command in verbal and written communication skills
• Excellent negotiation skills and candidate engagement skills
• Adaptibility to new technologies and business environment
• Positive attitude    

Details

• Location – Pune
• Reporting to – Sr. QA Manager
• Working closely with Product Manager and CTO

Educational Background:

• Engineering Graduate

Professional Experience:

• 5-8 Years of QA experience

Tech Skills:

• Understanding of basic testing principles – Black Box and White Box Testing
• Document and execute test cases for Black and White box testing.
• Execute testing tasks and report status and escalating issues as appropriate.
• Knowledge of testing with multiple browsers – IE, FF and Chrome
• Document defects and ensure verification of resolutions
• Work collaboratively with the development team during all stages of projects to provide in process testing results.

• Knowledge of manual testing
• Knowledge of JavaScript and VBScript
• Exposure to automated testing tools like Selenium, WaitiN, JMeter
• Basic SQL knowledge – writing SELECT queries, INSERT and UPDATE statements etc.

Other Skills:

• Good listener
• Confident approach
• Strong problem-solving skill
• Highly proficient with MS Office
• Ability to structure processes and lay down the foundation for a department

Personality and attitude traits:

• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Start-up savvy