Lead Test Engineer

Job Title: Manager – Finance and Accounts (Fashion Retail Brand)

Location: Gurgaon

Experience: 5-86 years in Direct Tax, AR post qualification

Qualification: Chartered Accountant

Industry: fashion/apparel/retail

Skills Required - Direct Taxation, TDS, Transfer Pricing etc

Key Deliverables (Essential Functions & Responsibilities):

Accounts Receivable Management:

·         Oversee revenue accounting and reconciliation of e-commerce/Partner business

·         Ensuring internal financial controls on accounts receivables including driving collection efficiency

·         Manage end-to-end accounts receivable functions PAN India, including team supervision and escalations.

·         Negotiate with banks for favorable merchant transaction rates and cash pickup services.

Financial Reporting & Controls:

·         Review internal control systems to monitor cash and card collections, minimizing discrepancies.

·         Conduct regular evaluations of PAN India transactions to ensure policy adherence.

Taxation & Compliance:

·         Prepare advance tax workings quarterly and ensure timely payments.

·         Validate TDS workings and ensure monthly deposition ensuring statutory compliance.

·         Handle tax audits (u/s 44AB, 80JJA, Transfer Pricing, CSR) and prepare income tax returns in coordination with the tax team.

·         Compute deferred tax assets/liabilities (DTA/DTL) and depreciation under tax regulations.

·         Provide necessary details and respond to notices from tax authorities with support from the direct tax team.

Audit & Governance:

·         Ensure timely completion of Internal /Statutory audits areas relating to accounts receivable and Direct Taxes JOB PROFILE

·         Maintain financial document security and confidentiality.

 Ad hoc Responsibilities:

·         Oversee e-voucher and gift card processes as needed.

·         Support implementation of tax notifications and compliance requirements in coordination with the corporate team.

Key Requirements:

·         Strong knowledge of Direct Tax, accounts receivable, and financial reporting.

·         Expertise in tax accounting, compliance, and preparation of tax returns.

·         Proficient in SAP, MS Office, and financial reconciliation tools.

·         Excellent analytical, problem-solving, and leadership skills.

·         Ability to develop and maintain exceptional client and vendor relationships.

Mail updated resume with current salary and notice period-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

Website: www.glansolutions.com

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Job Description:

As a Customer Sales Executive, your primary responsibility will be to generate sales leads and drive revenue growth for our company. You will engage with potential customers through phone calls. Your goal will be to understand the customer's needs, provide information about our products or services, and ultimately convert leads into sales. 

You will be expected to maintain a deep understanding of our offerings, handle objections effectively. Additionally, you will contribute to the development of sales strategies, collaborate with the marketing team to execute campaigns, and maintain accurate records of all interactions.

Key Responsibilities:

- Prospect and qualify new sales leads.

- Contact potential customers through phone calls, emails, and meetings.

- Present and promote products/services to prospective customers.

- Understand customer needs and recommend suitable solutions.

- Close sales and achieve quarterly and annual sales targets.

- Build and maintain strong, long-lasting customer relationships.

- Collaborate with the marketing team to develop sales strategies.

- Keep abreast of industry trends, competition, and market conditions.

Requirements:

- Proven experience as a Sales Executive 

- Excellent communication and negotiation skills.

- Ability to work independently and as part of a team.

- Strong organizational skills and attention to detail.

- Fluency in English and proficiency in regional languages as applicable.

Benefits:

- Competitive salary and performance-based incentives.

Full Time @ Anywhere in India

3+ years

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

• 2+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular2+ and another modern framework
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a really complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

• Experience with React.js and Node
• Experience with AWS or GCP infrastructure
• Curiosity about new languages, libraries, frameworks
• Contributions to open-source projects

• Passionate about making an impact
• Self-driven & eager to learn new technologies
• Intellectually curious, interested to build complex systems
• Thrive in a highly independent, remote-first environment
• Keen to work with a globally diverse team

• Hybrid Work Option - Step out when you “want to” not when you “have to”
• Work from the comfort of your home or work at the office
• Support for setting up Home-office
• Flexible Work Hours -Work-life balance becomes a lot easier to maintain with the flexibility to plan your work hours 
• Flexible Leave policies
• Life needs a break - casual, parental, sick, or just random. To help you enjoy your leaves without guilt or excuses, we have a ‘no approval needed’ policy
• Health and Wellness - Constant encouragement to stay fit
• We encourage and support our team members to participate in memberships that promote team member health (physical, emotional, and psychological) and fitness
• Reimbursements for medical support
• Career ladder: the freedom to design your own path
• Well defined career ladders to grow, assess and explore your professional journey
• Learning opportunities
• In house learning platforms to partner with you in your growth story
• Wide range of courses and certifications

• Proficient in Java, Node or Python
• Experience with NewRelic, Splunk, SignalFx, DataDog etc.
• Monitoring and alerting experience
• Full stack development experience
• Hands-on with building and deploying micro services in Cloud (AWS/Azure)
• Experience with terraform w.r.t Infrastructure As Code
• Should have experience troubleshooting live production systems using monitoring/log analytics tools
• Should have experience leading a team (2 or more engineers)
• Experienced using Jenkins or similar deployment pipeline tools
• Understanding of distributed architectures

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends