Lead Test Engineer

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job description

Truww is a technology platform providing end-to-end home interiors. Through technology, we are leading in providing customized beautiful designs, delivered at lightning speed to customers. Our shortest TAT is 30 days - the fastest in the industry.

Designers are the backbone of our success. We are the most designer-friendly interior design platform, we believe in creative designing supported through unbeatable technology. Our full-stack platform ensures:

* Customised designing

* Instant live rendered walkthroughs

* Live pricing

* Automated Working Drawings

* Automated Design to Procurement and production

* Error-free and timely installation

The scale of Operations and Growth Outlook :

• Starting in 2020, Truww has rapidly built one of the best technology platforms for interiors. We are now looking at having the best design community.
• Being bootstrapped, our company is highly frugal. We have a long-term approach and a great culture, we are like a family.

The ideal candidate will have excellent creative thinking skills and be able to create designs based on conversations with a client. The candidate should be confident communicating regularly with the client to assess their needs and be able to adjust a given approach based on feedback. The candidate should maintain familiarity with the interior design landscape and trends to provide the best ideas for clients.

Responsibilities

• Create attractive designs and layouts for various projects
• Meet with the client to understand the client's objectives and desires
• Communicate effectively with clients, vendors and teams to address client's needs
• Prepare presentations (3D, 2D,mock-ups and renderings) for clients
• Create quotes for clients and ensure full workflow is followed
• Maintain industry knowledge to stay relevant

Qualifications

• Bachelor's degree 2 - 3 years of experience in related field Proficient in AutoCAD and Microsoft Office suite
• Should be proficient in SketchUp
• Strong creative and communication skills
• Demonstrated ability to execute

Working Days: Tuesday - Sunday (Monday fixed week off)

Work Timing: 11AM - 7PM

As a Area Manager, you will be responsible for facilitating hiring, induction, training and coaching of sales team and distributor.

• Continuously engaging/enhancing capability of the team through personal intervention
• Developing reporting mechanism for sales staff
• Managing regular review, system and processes with frontline sales staff and distributors
• Contributing towards achieving penetration and share objective
• Influencing distributors to carry stock and adhering to route plans that ensure implementation of trade and consumer promotional plan
• Ensuring adequate daily stock replenishment to meet weekly, monthly and quarterly targets through accurate forecasting
• Utilizing market intelligence to build quality retailers data base to launch focus sales drives
• Ensuring to achieve width and depth of distribution norms for company products through sales staff and distributors
• Overall value/volume target achievement in assigned territory

Desired Candidate Profile

• Excellent verbal and written communication skills
• Good coordination skills
• Prior experience in managing a team    

Role - Sales Manager

• ShareNest is India's first technology-enabled, asset-light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ShareNest's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.
• Founded by the Business Head of India's first PropTech Unicorn, ShareNest has secured $1.5 million in a seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.

Strategic

Key Responsibilities :

• Create an action plan to seek out and target new customers and new sales opportunities, and initiate an action plan to approach and secure new business for the Company.
• Take accountability for the qualified leads, and see it through the sales funnel which includes site visits, OBM, client meetings etc. to achieve the sales target
• Curate prospective buyers and move customers through the sales funnel and cycle
• Build and maintain a productive and cooperative relationship with the clients
• Coordinate with Marketing Department to organize marketing and advertising events.

Required Skill-set

• Graduate from any field with 2-3 years of experience in real estate sales
• Should have excellent communications skills and interpersonal skills
• Track record of over-achieving sales target and a target-driven attitude
• Ability to work in a fast-paced environment, open to travel and take up new challenges

Job ID: RP1041

Job Location: Chennai (After Pandemic)

Expected joining within a week

Required Experience: 5 to 8 years

• Good at UI framework with AEM skills knowledge
• 4+ plus years of experience with Adobe
• Must be available to join within a week

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming.

gingerCube Inc., based in Dallas, USA, provides a software platform to interface with hospitals, physician groups, resident programs, and billing services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU has been adopted by physician groups, hospitals and revenue cycle companies across the US. Over the past 8 years, we have developed a solid brand and continue to grow swiftly with top healthcare systems.

To meet rapid expansion, we are looking to hire a full-time Lead Engineer to join our growing team in Mumbai to build our products using Android SDK Stack As our Lead Engineer, you will be responsible for creating innovative solutions to technical problems and deliver a top-notch user-experience to our enterprise customers. You must be highly motivated, lead by example and have a knack for designing optimized solutions.

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Maintain code quality, organization, and automatization

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Ability to implement AWS & Google cloud services
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration

What You'll Do

Maintain and extend existing payment modules, extensions, and plugins

Develop new modules, sample code, SDKs, and production code for merchants and partners

Help define requirements for 3rd party developer APIs and tools

Analyze/debug merchant and partner integration issues

Assist in building and maintaining a test environment for engineering and our partners to test new feature compatibility

Skills Required but not limited to:

Python, Django, Django Rest Framework.

AWS Services Including, CloudFront , S3, API

Gateway, Lambda, Step Functions, SES, DynamoDB ,

Serverless Framework

Fair understanding of building RESTful APIs

Strong understanding of front end technologies, such as JavaScript, Jquery , HTML5, and CSS3

Good to have experience with version control, docker , deployment pipelines, CI/CD

Backend Web Application Development

AWS Identity and Access Management principles SQL (MS SQL Server, PostgreSQL, AWS Aurora comparable)

GIT , JIRA, Agile / Scrum

Experience: 4-6 years

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.