Telacaller (International outbond)

Job Title : System Support Engineer – L1

Experience : 2.5+ Years

Location : Mumbai (Powai)

Shift : Rotational

Role Summary :

Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.

Key Responsibilities :

• Provide phone/email support and own user issues end-to-end.
• Log, track, and update tickets in Jira/Freshdesk.
• Troubleshoot Linux/UNIX systems, web servers, and databases.
• Escalate unresolved issues and communicate during downtimes.
• Create knowledge base articles and support documentation.

Mandatory Skills :

Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.

Preferred :

• Banking/Financial Services domain exposure and client-site support experience.
• Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.

Role Overview:

We are looking for a skilled Data Scientist with expertise in data analytics, machine learning, and AI to join our team. The ideal candidate will have a strong command of data tools, programming, and knowledge of LLMs and Generative AI, contributing to the growth and automation of our business processes.

Key Responsibilities:

1. Data Analysis & Visualization:

• Develop and manage data pipelines, ensuring data accuracy and integrity.
• Design and implement insightful dashboards using Power BI to help stakeholders make data-driven decisions.
• Extract and analyze complex data sets using SQL to generate actionable insights

2 Machine Learning & AI Models:

• Build and deploy machine learning models to optimize key business functions like discount management, lead qualification, and process automation.
• Apply Natural Language Processing (NLP) techniques for text extraction, analysis, and classification from customer documents.
• Implement and fine-tune Generative AI models and large language models (LLMs) for various business applications, including prompt engineering for automation tasks.

3 Automation & Innovation:

• Use AI to streamline document verification, data extraction, and customer interaction processes.
• Innovate and automate manual processes, creating AI-driven solutions for internal teams and customer-facing systems.
• Stay abreast of the latest advancements in machine learning, NLP, and generative AI, applying them to real-world business challenges.

Qualifications:

• Bachelor's or Master’s degree in Computer Science, Data Science, Statistics, or related field.
• 4-7 years of experience as a Data Scientist, with proficiency in Python, SQL, Power BI, and Excel.
• Expertise in building machine learning models and utilizing NLP techniques for text processing and automation.
• Experience in working with large language models (LLMs) and generative AI to create efficient and scalable solutions.
• Strong problem-solving skills, with the ability to work independently and in teams.
• Excellent communication skills, with the ability to present complex data in a simple, actionable way to non-technical stakeholders.

If you’re excited about leveraging data and AI to solve real-world problems, we’d love to have you on our team!

Company Description

ExpertusONE is the zero-compromises enterprise learning platform trusted by global leaders like Siemens, Hitachi, and ABB. The platform blends elegant design, intuitive functionality, and mobile-anywhere solutions to meet diverse learning, training, and skills development needs. It interoperates seamlessly with applications like Salesforce, Slack, and Microsoft Teams, enhancing the learning experience with personalized content and interactive modules.

Role Description

As a B2B SaaS Product Manager, you will play a pivotal role in defining and driving the success of our business-to-business (B2B) software-as-a-service (SaaS) products. You will be responsible for overseeing the entire product lifecycle, from concept to launch. Your primary focus will be on understanding market needs, defining product strategies, and collaborating with cross-functional teams to deliver innovative solutions that meet our customers' requirements to drive revenue growth.

• Proven experience as a Product Manager in the B2B SaaS industry with deep understanding of content player technology, user experience, and market trends.
• Familiarity with agile development methodologies.
• A deep understanding of B2B customer needs and market dynamics ensuring that our content delivery solutions meet the highest standards of quality and performance.
• Experience with project management and product management tools.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.

Key Responsibilities:

• Ability to work within a fast-paced team with high proficiency in writing clean, well-structured Product Specification Documents
• Identify opportunities for product improvements and optimizations based on data-driven insights.
• Collaborate with UX/UI designers to ensure the product provides an exceptional user experience and aligns with brand guidelines.
• Continuously monitor industry developments, competitive landscapes, and customer feedback to refine the product roadmap.
• Conduct market research to identify customer needs, pain points, and emerging opportunities.
• Gather and analyze customer feedback, user data, and market trends to inform product decisions.
• Develop a clear and compelling product vision and strategy aligned with the company's goals and market trends.
• Define clear product requirements, user stories, and use cases to guide development teams.
• Create and prioritize the product roadmap based on strategic objectives, customer requirements, and business priorities.
• Manage the product development process from concept to launch, ensuring timely delivery of high-quality software.
• Facilitate communication and collaboration between different departments to achieve product goals.
• Monitor product performance metrics, including user adoption, retention, and revenue.

If you're passionate about building world-class B2B SaaS products that transform enterprise learning experiences, we’d love to hear from you.

Connect with me on LinkedIn to apply - www.linkedin.com/in/swetha-vijayakumar-b1333022a

Are you an Android Developer who has very good knowledge on the fundamentals of Android programming and can write efficient code in a minimalistic way? Join Telyport as an Android Engineer. You will be given designs that you will convert to working applications with all the required business logic
You should have a strong command over either Java or Kotlin. You should also be familiar with at least one of the Android architectures like MVP, MVVM and MVI.
We are looking for someone who has worked on applications that involve exchanging data over the internet, loading images, lazy loading, shared preferences, saving and reading to local database and shared preferences.
A strong understanding of the Activity life cycle in android is a must. We prefer someone who has good knowledge of location tracking and background services in Android.



Responsibilities
-

Develop and code interfaces based on accepted design standards


• Build responsive applications which are compatible on Android devices of different sizes

• Build modular components for reusability.
Write services or modules responsible for certain tasks

• Write well defined models for network calls
Write well defined documentation for methods.
• 
Code animations which are highly optimized and efficient
• 
Writing code so that they can be scaled

• Follow the release process and adhere to time constraint for developing a project or its modules




Skills -


• Should implement at leave one of MVVM, MVP or MVI architecture
- Strong command over Java/Kotlin. 
- Adapt the app to adjust and fit various screen types.
- Very good understanding of Git. 
- Should write minimalistic code
• Must have worked on applications with databases
• 2+ year experience in Android App Development
• Must know how to debug and traceback errors in the app
• Should have worked with FCM notifications and custom notification handling

Main Responsibilities:

The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).

Main Duties:

Responsible for all deliveries assigned to him/her

Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements

Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle

Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)

Ordering and tracking of specific delivery requirements

Communicate with multiple vendors to provision and activate services.

I

deal Candidate Profile:

2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.

2+ years of experience as Service Delivery Coordinator

Technical qualification in an IT or Engineering discipline an advantage.

Project Overview: We are looking for expert level Postgres database developer to work on a software application development project for a fortune 500 US based telecom client. The application is web based and used across multiple teams to support their business processes. The developer will be responsible for developing various components of the Postgres database and for light administration of the database.

Key Responsibilities: Collaborate with onshore, offshore and other team members to understand the user stories and develop code. Develop and execute scripts to unit test. Collaborate with onshore developers, product owner and the client team to perform work in an integrated manner.

Professional Attributes: Should have the ability to work independently and seek guidance as and when necessary - Should have good communication skills - Flexible working in different time zones if necessary - Good team player - Mentoring juniors

Experience preferred:

• Extensive experience in Postgres database development (expert level)
• Experience in Postgres administration.
• Must have working experience with GIS data functionality
• Experience handling large datasets (50-100M tables)
• Preferred – exposure to Azure or AWS
• Must have skillsets for database performance tuning
• Familiarity with web applications
• Ability to work independently with minimal oversight
• Experience working cohesively in integrated teams
• Good interpersonal, communication, documentation and presentation skills.
• Prior experience working in agile environments
• Ability to communicate effectively both orally and in writing with clients, Business Analysts and Developers
• Strong analytical, problem-solving and conceptual skills
• Excellent organizational skills; attention to detail
• Ability to resolve project issues effectively and efficiently
• Ability to prioritize workload and consistently meet deadlines
• Experience working with onshore-offshore model

In today’s high-demand equals high-price world, our client focuses on being a universal factory that produces high-quality industrial goods at costs that are globally competitive. The services offered by them include sand casting, investment casting, sheet metal stamping, injection molding etc. and the industries served by them include railways, apparel, consumer electronics etc.

So far in their journey, their network includes, approx., 10K+ suppliers, 600+ customers, 2K+ projects, serving 15+ countries and 25+ industries.

Headquartered in Bangalore, they also have offices in the USA and Singapore. They have raised a total of approx. $649M in funding over 11 rounds.

As a Program Manager, you will be responsible for owning the company's vision, strategy and execution of multiple new enterprise resource planning systems and 3rd party software with the company's OS.

What you will do:

• Working with internal customers, external partners and translating business requirements into scalable solutions
• Defining the implementation roadmap and timeline to meet business objectives
• Working across engineers, business stakeholders, external stakeholders, customer ops and partnering closely with business units
• Helping us execute on long term bets to help us hyper scale our business

Desired Candidate Profile

• Strong Program Management skills
• Experience working with business teams, consultants and implementation partners
• Experience implementing an ERP or CRM Tool at an organization- preferably Dynamics or SAP
• Proven track record of leading complex projects with multiple cross-team customers to delivery and completion
• Ability to determining business needs via consultation, business analysis, and targeted observations
• Strong oral and written communication skills
• Comfortable working alt Saturdays