Telacaller (International outbond)

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience

in flight bookings, reissues, refunds, and fare rules. The role requires strong

knowledge of GDS systems and airline procedures, supporting both B2B and B2C

ticketing operations.

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings

(B2B) • 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo,

Sabre • Excellent communication and negotiation skills

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Open Roles: 2

Start: Immediate

Why this role exists

Most systems work at a low scale.

Very few survive real production load, complex workflows, and enterprise edge cases.

We are building a platform that must:

• Scale from 500K → 20M+ interactions/month
• Handle complex insurance workflows reliably
• Become easier to deploy as it grows, not harder

This role exists to build the backend foundation that makes this possible.

What you’ll do

You will not just write services.

You will design and own core platform systems.

1. Scale the platform without breaking architecture

• Scale from 50K → 2M+ interactions/month
• Ensure:
• High availability
• Low latency
• Fault tolerance
• Avoid large rewrites — build systems that evolve cleanly

2. Build the workflow automation (WA) engine

• Design a flexible system with:
• States
• Stages
• Cohorts
• Dynamic workflows
• Ensure workflows:
• Handle edge cases reliably
• Can be configured easily
• Move from:
• Hardcoded flows → configurable execution engine

3. Build the insurance-specific data layer

• Design data models for:
• Policy states
• Claim workflows
• Consent tracking
• Ensure the system works across:
• Multiple insurers
• Multiple use cases
• Build a platform-first data layer, not use-case-specific hacks

4. Make deployment and setup simple

• Ensure workflows and data models are:
• Easy to configure
• Easy to launch
• Reduce friction for:
• Product teams
• Deployment teams

5. Create a compounding data advantage

• Build a data layer that:
• Improves with every deployment
• Captures structured signals
• Ensure data becomes a long-term edge, not just storage

6. Own production reliability

• Participate in on-call rotation across 3 engineers
• Ensure:
• Incidents are handled quickly
• Root causes are fixed permanently
• Build systems where reliability is shared, not individual

What success looks like

• Platform scales to 2M+ interactions/month smoothly
• Workflow engine supports complex, dynamic use cases
• Data layer enables fast deployment across accounts
• Edge cases are handled without constant firefighting
• System becomes easier to use as it grows
• Production issues are rare and predictable

Who you are

• You have 2-5 years of backend engineering experience
• You have built:
• Scalable systems
• Distributed services
• You think in:
• Systems
• Data models
• Trade-offs
• You are comfortable owning:
• Architecture
• Production systems

What will make you stand out

• Experience building:
• Workflow engines
• State machines
• Data-heavy platforms
• Strong understanding of:
• System design
• Distributed systems
• Failure handling
• Experience working in:
• High-scale production environments

Why join

• You will build the core backend of an AI platform
• Your work directly impacts:
• Scale
• Reliability
• Product capability
• You will design systems that move from:
• Use-case specific → platform-level infrastructure

What this role is not

• Not just API development
• Not limited to feature-level work
• Not disconnected from production realities

What this role is

• A system architect
• A builder of scalable platforms
• A driver of long-term technical advantage

One question to self-evaluate

Can you design backend systems that scale, handle edge cases, and become easier to use as they grow?

Presales

Our Client is a premier luxury interior design brand known for delivering bespoke and high-end interiors that reflect both opulence and functionality. We cater to a discerning clientele and believe in offering not just a product, but an exceptional experience.

Role Overview:

We are seeking a polished and articulate Presales with a flair for luxury service to join our dynamic team. The ideal candidate will be responsible for reaching out to prospective leads, qualifying them, and nurturing interest in our interior design services. Prior experience in luxury interior design, high-end retail, or companies like AMEX is highly preferred.

Work Week: Tuesday-Sunday (Monday off)

Key Responsibilities:

• Make outbound calls to potential clients from leads database (warm and cold leads).
• Clearly and confidently communicate the brand’s ethos and premium service offerings.
• Qualify leads and set up appointments for sales/design team.
• Maintain and update CRM with lead status and feedback.
• Follow up on previous interactions to convert prospects into clients.
• Ensure a premium customer experience with every interaction.
• Coordinate with internal teams for appointment scheduling and lead handover.

Preferred Profile:

• Experience: 2–5 years in telecalling, telesales, or customer engagement – preferably in luxury interiors, real estate, high-end retail, hospitality, or financial services (e.g., AMEX).
• Industry Background: Luxury brands, premium customer service roles, lifestyle services, or high-ticket sales.
• Education: Graduate in any discipline. Background in interior design, luxury marketing, or communication is a plus.
• Language: Fluent in English and Hindi. Additional languages are a bonus.
• Skills:
• Strong verbal communication and persuasion skills.
• Client-first mindset and a high level of professionalism.
• Confidence to speak to HNI clients and corporate professionals.
• Comfortable using CRMs and reporting tools.

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel

Who We Are:

Polosoft helps brands solve complex challenges through our integrated development and services offering. Headquartered in Bhubaneswar with offices in Delhi & USA, our teams are connected by a set of core values that inform everything we do, from how we hire to how we work together: values like Everyone Matters, No Silos, and Masters of Our Craft.

At Polosoft, we are creating a new model for a new age client, and we are obsessed with measured impact. We combine digital, analytical, and creative capabilities with industry knowledge and experience. That means clients can bring us their biggest challenges, knowing we have what it takes to bring a new business vision to life.

Polosoft is growing fast; hence an entrepreneurial mind-set and the ability to multitask would be highly desired.

We are Looking For:

As a Full Stack Developer, you are constantly leveraging your technical skills and creativity. You have mastered front-end and back-end development, creating reliable, lightweight, malleable, and high-performing web & enterprise applications. You are fluent in core PHP and at least 1 MVC framework from Laravel and Codeignitor, comfortable using CLI in Unix/ Linux server environments. You are technologically agnostic, genuinely enjoy experimenting with new frameworks, and closely follow changes across the tech landscape.

This role is perfectly suited for people that love to learn because it requires you to continuously update your skillset and technical abilities. Staying up to date on new development tools, programming techniques, and industry trends is also part of the job. If you’re someone who loves logic and problem solving, then We are looking for You.

What You Will Do

• No day is the same - you will create technical designs that support varying client requirements.
• You will design and develop full-stack web applications using the latest web technologies, primarily Angular js and React js, Express js
• Write code that passes unit tests and withstands an agile and test-driven development environment.
• Leverage your skills in industry standard tools to deliver weekly code releases.
• You’ll work in a ‘no silos’ environment, frequently collaborating with global teams and roles across the organization.

Who You Are

Requirements

• You can build products from scratch.
• You have expertise in any one of the back-end frameworks (PHP 5.x/7.x with XAMP/LAMP Environment, Laravel, Codeigniter PHP web framework, Node js, Express js, etc.)
• You are fluent in these languages - PHP, Javascript, NodeJS
• You have Strong knowledge of Ui and UX

• You have dabbled in these front-end tools - HTML 5, Bootstrap 3.0/4.0, CSS 3.0, React js,Node.js Angular JS, JQuery
• You understand when to use NoSQL ( Mongo DB) vs. relational database (MySQL)
• You are comfortable to use any of the web services (REST/ SOAP/ XML)
• You are comfortable to use ecommerce tool like magento 1 and 2, Woocommerce,prestashop and other CMS tool like wordpress (plugin building),drupal  and Joomla
• You preferably have experience in working with GIT, SVN or similar SCM tools
• You must have done one of this payment gateway integration - Paypal/ Stripe/ Razor pay
• You are comfortable working up and down the stack.
• You can convert ideas into designs and build them out

Seniority Level

Mid-level 2-4 Years of Experience

CTC : 3 – 6 LPA

Technical knowledge

• Design and implement software components using up-to-date technologies and best practices.
• Comprehensive understanding of the REST architecture.
• Strong working experience in Angular,HTML5, CSS3
• Strong working experience in Container Orchestration Management on-premise and public cloud (Docker, Kubernetes or similar)
• Overall understanding of the Service Oriented Architecture
• Experience with widely used design patterns.
• Should possess prior experience in building distributed multi-tier applications with single sign-on.
• Continuous Integration (CI) and Automated Deployment on AWS/Azure
• Static and dynamic code quality analysis
• Should understand the dynamics of the full-stack development and guide junior team members.
• Experience in developing enterprise-scale software platforms
• Should have hands-on experience in managing releases.
• Build applications using Azure Services and deploy them on Azure Infrastructure.

• Craft is a given, and so is the willingness to execute production work
• You feel comfortable managing on-brand materials in ways that still push creative boundaries
• You’re willing to make things happen within tight constraints and tight timelines
• You can design original pieces, including infographics and journey maps
• You are comfortable reviewing junior designers’ work to ensure high quality and mentorship
• You inspire the team by being up-to-date with what’s new in the field of design, health, or impact
• You can effectively communicate with disciplines across the organization and are comfortable aligning your talents with theirs to build products and solutions together
• You have a genuine empathic curiosity in how to communicate with diverse audiences, particularly those with low literacy and living in rural settings
• You’re passionate about contributing to the intersection of social impact, visual communication, and human-centered design and always ask: who am I designing for?

MUST-HAVES

• Fluent in one Indian language (two languages is a significant plus)
• 3+ years of work experience in a similar role
• Bachelor’s degree in visual communication or a related field or equivalent
• Hands-on experience in InDesign, Photoshop, Illustrator, and After Effects (video editing skills are a significant plus)
• Highly motivated, proactive, and experience working with minimal supervision
• Experience working in creative, human-centered culture and cross-cultural design
• Attention to visual details
• Ability to meet deadlines and collaborate with a team
• Excited to use your artistic talents in a social impact context