UI/UX Designer

Role: Software Engineer (Integration)

Work Experience: Min. 2 years

About the Role

We are seeking a versatile Software Engineer (Integration) who thrives on solving complex technical challenges and connecting disparate systems with elegance and efficiency.

Responsibilities

●       Design, develop, and maintain robust integration solutions between multiple systems

●       Create scalable endpoints and implement efficient Cron jobs

●       Develop and optimize integration scripts using Python and JavaScript

●       Interface with legacy and modern systems, including SOAP and REST APIs

●       Perform comprehensive system mapping and data transformation

●       Architect solutions that bridge different technological ecosystems

●       Collaborate across teams to ensure seamless system interoperability

Technical Skills Requirement

1.   Programming Languages:

●       Expert-level JavaScript and TypeScript

●       Python scripting capabilities

●       Working knowledge of React

2.   Technical Expertise:

●       Backend development proficiency

●       SQL and NoSQL database integration

●       REST and SOAP API implementation

●       Endpoint design and optimization

●       System integration architecture

Soft Skills Requirements:

●       Exceptional problem-solving abilities

●       Strong client communication skills

●       Ability to ask precise, targeted technical questions

●       Adaptable and quick-learning approach

●       Detail-oriented with a holistic system understanding

Educational Qualifications:

●       Bachelor's degree in Computer Science, or a related field

●       2-5 years of professional experience

●       Proven track record of successfully connecting complex systems

●       Demonstrated ability to work across technological boundaries

Employment Type: Full-time

Work days: 5 days a week

Location: Udyog Vihar, Gurgaon

Job Responsibilities

1. Expert knowledge of Web Application Development using PHP6 onwards.
2. Excellent knowledge of HTML, CSS, JavaScript and jQuery.
3. Must know at least two PHP frameworks out of Laravel, Cakephp, CodeIgniter and YII.
4. Knowledge of CMS platforms like WordPress, Joomla, Drupal etc. will be an added advantage.
5. Knowledge of eCommerce frameworks like WooCommerce, Magento, OpenCart etc. will be an added advantage.
6. Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
7. Strong Interaction and Design Sense
8. Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
9. Comfortable with Linux / Unix based operating system, SQL and Script Programming.
10. Experience in Designing & Developing Database in MySQL is a MUST.
11. Setting up server, Pipelines and deployment knowledge will be a plus
12. Proficient understanding of code versioning tools, such as Git

Required Skills

1. Willingness to learn, highly motivated.
2. Fully comfortable in using English. Both in writing and speaking.
3. Not afraid to learn new tech stack.

Desired Skills

1. 1-6 years of experience in Web Development.
2. Candidates with a Lesser Notice period would be preferred.

Candidates who can join immediately would be preferred.

Note: If you are willing to apply on the above post kindly add web links of your work in the resume.

Roles and Responsibilities:

1.Must have good analytical and problem solving skills.

2.Works as a Project Manager and reports directly to CTO/ VP

3.Manage daily/weekly scrums.

4.Able to perform and follow coding standards.

5.Perform R&D tasks if assigned and communicate with the Designer and UI team.

6.Taking leadership responsibilities and handling the team well

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Minimum 1 years of experiance in ROR or Angular.
• Excellent communication and teamwork skills
• Great attention to detail
• An analytical mind

This person MUST have:

• B.E Computer Science or equivalent.

• In-depth knowledge of machine learning algorithms and their applications including practical experience with and theoretical understanding of algorithms for classification, regression and clustering.
• Hands-on experience in computer vision and deep learning projects to solve real world problems involving vision tasks such as object detection, Object tracking, instance segmentation, activity detection, depth estimation, optical flow, multi-view geometry, domain adaptation etc.
• Strong understanding of modern and traditional Computer Vision Algorithms.
• Experience in one of the Deep Learning Frameworks / Networks: PyTorch, TensorFlow, Darknet(YOLO v4 v5), U-Net, Mask R-CNN, EfficientDet,BERT etc.
• Proficiency with CNN architectures such as ResNet, VGG, UNet, MobileNet, pix2pix, and CycleGAN.
• Experienced user of libraries such as OpenCV, scikit-learn, matplotlib and pandas.
• Ability to transform research articles into working solutions to solve real-world problems.
• High proficiency in Python programming knowledge.
• Familiar with software development practices/pipelines (DevOps- Kubernetes, docker containers, CI/CD tools).
• Strong communication skills.

Experience:

• Min 2 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with the client timezone.  Typically clients are in the California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Qualification & Experience

Job Description

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.

• Contributes to team effort by accomplishing related results as needed.

• Team Handling.

Skills Required:

• Strong communication
• Strong marketing skills including negotiation and convincing
• Good oral/written/interpersonal/presentation skills.
• Possesses an energetic, outgoing and friendly demeanor.