Lead Generation Specialist

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Position : Senior Power BI Developer

Experience : 4+Years

Location : Ahmedabad - WFO

Key Responsibilities:

• Design, develop, and maintain interactive and user-friendly Power BI dashboards and
• reports.
• Translate business requirements into functional and technical specifications.
• Perform data modeling, DAX calculations, and Power Query transformations.
• Integrate data from multiple sources including SQL Server, Excel, SharePoint, and APIs.
• Optimize Power BI datasets, reports, and dashboards for performance and usability.
• Collaborate with business analysts, data engineers, and stakeholders to ensure data accuracy
• and relevance.
• Ensure security and governance best practices in Power BI workspaces and datasets.
• Provide ongoing support and troubleshooting for existing Power BI solutions.
• Stay updated with Power BI updates, best practices, and industry trends.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a
• related field.
• 4+ years of professional experience in data analytics or business intelligence.
• 3+ years of hands-on experience with Power BI (Power BI Desktop, Power BI Service).
• Strong expertise in DAX, Power Query (M Language), and data modeling (star/snowflake schema).
• Proficiency in writing complex SQL queries and optimizing them for performance.
• Experience in working with large and complex datasets.
• Experience in BigQuery, MySql, Looker Studio is a plus.
• Ecommerce Industry Experience will be an added advantage.
• Solid understanding of data warehousing concepts and ETL processes.
• Experience with version control tools such as Power Apps & Power Automate would be a plus.

Preferred Qualifications:

• Microsoft Power BI Certification (PL-300 or equivalent is a plus). Experience with Azure Data Services (Azure Data Factory, Azure SQL, Synapse).
• Knowledge of other BI tools (Tableau, Qlik) is a plus.
• Familiarity with scripting languages (Python, R) for data analysis is a bonus.
• Experience integrating Power BI into web portals using Power BI Embedded.

DSA Acquisition Manager - Mutual Fund product

Experience: Minimum 2 years

Male candidates only

Job Description:

- Identify, onboard, and manage Direct Selling Agents (DSAs) for financial and wealth products (e.g., loans, credit cards, MF, or other wealth product as and when promoted by the company).

- Conduct regular training and performance reviews of DSAs.

- Ensure compliance with internal policies and regulatory norms.

- Drive DSA productivity and meet monthly acquisition targets.

- Collaborate with internal sales and operations teams to streamline onboarding.

- Monitor market trends and competitor activity to optimize acquisition strategy.

This profile may also include travel as the person has to bring new DSA to us

Locations:

1. Jet prime

2. - Magan Mahal

Annual Salary Package: ₹5 – ₹8 Lakhs

Age : under 35 yrs

Job Title: Business Development Manager / Executive – Blockchain & Web3

Location: Sector 18, Noida (Onsite)

Working Days: 6 Days (Saturday WFH)

Experience: 3+ Years

Industry: Blockchain / Web3 / Emerging Technologies

About the Company

We are a forward-thinking blockchain solutions organization focused on driving digital transformation through decentralized technologies. We collaborate with startups, enterprises, and investors to design and implement blockchain-powered solutions that unlock new opportunities in the digital economy.

Role Overview

We are seeking a passionate and dynamic Business Development Manager / Executive who understands the evolving landscape of Blockchain, Web3, and Crypto technologies. The ideal candidate will be responsible for expanding the client base, forging strategic partnerships, and positioning the company as a leader in blockchain-driven financial innovation.

Key Responsibilities

• Identify, develop, and convert new business opportunities within the Blockchain / Web3 / Crypto ecosystem.
• Build and nurture strong, long-term relationships with clients, investors, startups, and enterprise partners.
• Collaborate with internal technical and marketing teams to align business strategies with client needs.
• Lead client meetings, presentations, and pitches to showcase blockchain-based products and investment solutions.
• Monitor industry trends, competitor offerings, and regulatory updates to identify new growth avenues.
• Drive revenue growth through new client acquisition and partnership development.
• Represent the company at blockchain conferences, Web3 summits, and online communities.

Required Skills & Qualifications

• 3+ years of experience in Business Development / Sales within Blockchain, Web3, FinTech, or SaaS domains.
• Strong understanding of blockchain fundamentals — DeFi, NFTs, Smart Contracts, Layer 1/Layer 2 protocols, and crypto investment products.
• Proven track record of closing high-value deals and achieving sales targets.
• Excellent communication, negotiation, and relationship management skills.
• Comfortable working in a dynamic, fast-paced blockchain startup environment.
• Proficiency in using CRM tools and digital outreach strategies.

Good to Have

• Experience engaging with international blockchain clients or investor communities.
• Existing professional network within the Web3 / Crypto ecosystem.
• Awareness of blockchain compliance, tokenomics, or DeFi models.

• Roles & Responsibilities:
• Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc. Build and execute social media marketing strategies. Working with our marketing team to design and create the campaign test to communicate the results to use the data to inform future business decisions.
• Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).
• Planning, Creation, and Publishing of Instagram Reels.
• Managing ORM of IIDE s Social Media.
• Creating the entire campaign, shooting it out, monitoring it, and analyzing it.
• Measure output and revise social media strategies from time to time.
• Takedown any other activities from your reporting manager as and when required.
• Flexibility and willingness to go beyond the call of duty (a go-getter).
• Required Experience and Qualifications:
• Basic Shooting skills using the phone
• Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro