Growth Marketer - Digital Marketing Agency
at Award winning digital marketing agency
Data AnalyticsResponsibilities:-
Develop integrated digital media strategies
Prepare and deliver presentations
Coordinate the implementation of digital media plans
Create and manage digital campaign budgets
Negotiate and purchase digital advertising space
Collaborate with internal stakeholders to deliver fully integrated campaigns
Track digital campaign performance
Analyze campaign metrics, prepare performance reports, and provide recommendations
Monitor market trends and identify new digital opportunities
Requirements:-
Bachelor's degree in communication, marketing, or advertising
At least 2 years of digital marketing experience.
Experience with campaign management and ad serving technology, including Google Analytics.
Deep knowledge of paid search, display advertising, and social media advertising.
Strong communication and presentation skills.
Analytical thinking and problem-solving abilities.
Organizational and time management skills.
Highly passionate, collaborative, outgoing, creative media leader and thinker
Excellent communication/presentation/client management skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Summary:
Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.
Key Responsibilities:
Handle customer queries via email, WhatsApp, calls, and tickets
Assist with product onboarding and basic demos
Coordinate with internal teams for issue resolution
Follow up to ensure customer satisfaction
Collect customer feedback and insights
Requirements:
Graduate in any discipline
Good English communication (spoken & written)
Comfortable talking to customers
Willingness to learn SaaS products
What We Offer:
Training & mentorship
Fast growth in a SaaS startup
Performance-based incentives
Job Purpose
• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling
portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all
guidelines and regulatory requirements are followed.
• Ensuring that customers get world-class services and their needs are understood and met through
financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the
Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters consistently met by the team of VRMs.
• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set
Job Responsibilities(JR) : 6 – 8 Areas
Business Achievement and Development for VRM & Team
• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
o Meet value target for Liability Balances of the customers
o Ensure quality of sourcing is maintained and depletion rates are controlled.
o Ensure that Salary credits reach or exceed the expect Salary Credit targets
• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.
• Also, Team Manager has to ensure seamless servicing of customers.
• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.
• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)
• Ensure that there is cross sell to the customer on asset products as offered by the Bank.
• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
• Income to be generated at a customer level.
• Ensure that cross sell targets on Third Party Products is met for the Unit
• Ensure Staff are trained on product knowledge and requisite certifications
• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.
• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
• Managing and monitoring performance of all the sales resources
o Productivity of Liability and Non Liability sales staff
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
• Ensure that there is no revenue leakage
Customer Service / Customer engagement
• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation
of the interaction plan.
• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined
objectives for customer contacts.
• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /
needs. This is measured iva call evaluations and Sup
Reviews
• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.
• Ensure VRMs make regular contact with customers for service as well as business updates.
• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT
o Monitor all complaints received and ensure that they are closed within TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Ensure no escalations happen
o Preventive complaint management
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
• Periodic review of customer base i.e. Contactibility,
Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve
the product penetration & profitability of the customer to become a Primary Banker for the customer.
• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.
• Monitoring implementation of Sales Process.
Business Generation / Sales Tracking
• Track business generation and income for each VRM in the team on a daily basis, and take due steps.
• Review leads generated by each VRM and ensure real time lead status availability.
• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.
• Tracking and highlighting possible customer issues on account of improper lead management.
Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.
• Check profiling done by the VRM to ascertain effectiveness.
• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.
• Demonstrate “how”.
• 220 Sup Reviews per month
Operations
• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.
o Lead file maintained by VRMs
o Requests captured by VRMs
o CRM Interaction
• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.
• Handling queries of VRMs on floor and provide resolution.
• Ensure timely responses to customers through call out/ e-mail as applicable.
• Handle 1st level escalations and ensure satisfactory resolution to the grievances.
• Ensure judicious utilization of financial and non- financial authority.
• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.
Audit and Service Quality
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Monthly / Periodic Verification of Auditable items.
• Review of CRM Interactions & Lead Quality
MIS - Reporting and Analysis :
• Ensure timely and accurate updates of all portfolio
performance parameters.
• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.
Staff Management
• Ensure that all VRMs are adequately trained on the
Products of the bank and sales process
• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)
• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance
• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
• Ensure that all VRMs are sent for class room training on a regular basis
• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.
Follow up with the customers for Payments, Registrations
Coordination with Banker for Loan Process
Update Customer Database
Should resolve Customer queries by coordinating with the Civil Team
Should take updates from the Projects Team regarding their flats and update customers
Should prepare MIS Reports
End to End Process from the purchase of the flat till handover process
Job Overview: The Quality Control Specialist in Image Captioning is responsible for ensuring the accuracy, relevance, and quality of captions produced by the captioning team. This role requires a meticulous approach to content review, an excellent understanding of grammar and style, and strong problem-solving skills to maintain high standards of quality.
Key Responsibilities:
• Review and edit image captions to ensure they meet quality standards and style guidelines.
• Provide constructive feedback to production resources to help improve the quality of caption outputs.
• Track and document errors and trends in caption quality to help refine production processes.
• Collaborate with team leads and content managers to update style guides and training materials based on observed trends and errors.
• Participate in regular training sessions to stay updated with the latest best practices in content quality control.
• Assist in the development and implementation of quality improvement programs.
• Ensure compliance with deadlines, and manage priorities to handle high volumes of content effectively.
Qualifications:
• Bachelor’s degree in Communication, English, Journalism, or related field.
• Experience in content editing, proofreading, or a similar QC role, preferably within a digital media environment.
• Superior knowledge of English, including grammar rules, vocabulary, and stylistic nuances with C2 certification.
Preferred Skills:
• Ability to identify discrepancies, inconsistencies, and deviations from guidelines in corrected captions.
• Capability to provide constructive feedback to improve caption quality and adherence to guidelines.
• Competence in using search engines to verify facts or identify unfamiliar objects or contexts in images.
• Ability to analyze multiple aspects of a caption, such as context, accuracy, clarity, and adherence to style guidelines.
• Excellent interpersonal and communication skills to effectively convey feedback.
• Problem-solving mindset with a focus on continuous improvement.
• Experience in training or mentorship roles, providing guidance to others.
Work Type: Remote or In-office, Full-time.
Shift timings are either 9 AM to 6 PM IST or 2 PM to 10 PM IST.
Compensation: Competitive salary in line with industry standards, with opportunities for performance-based incentives and growth.
- Ensuring that the design is continuously optimised so as to deliver the best user experience
- Looking at the existing designs of the apps and coming up with suggestions which can offer better user experience during all stages of the user journey starting from downloading the app
- Creating the user flow and the appropriate app screens based on the suggestions
- Working closely with our product and technology team to understand the new features and functionalities being proposed into the apps.
- Taking up the designing of the flow and the screens ensuring a smooth transition of existing users and an easy & engaging experience for the new users
- Looking at the user analytics data of the apps and understand how users are using and navigating through the app and continuously keep optimising the designs to ensure high user engagement and satisfaction
- Keeping an eye on the industry, doing the market search and recommending changes to the app design in keeping with the trends
- For any new design being introduced or existing one being changed or optimised, conducting a usability testing with the internal teams or externally if required and based on data and insights, creating the final designs
- Working with marketing and sales team to gather feedback or inputs being received from the app users.
- Driving insights out of feedback and then suggesting and implementing design improvement
- Aside from the frontend of the app, working on the app’s backend and bringing huge amount of complex user data to life through an easy to use & comprehending dashboard
What you need to have:
- Understanding user requirements for UI/UX
- 2 to 5 years of experience of designing mobile apps which have demonstrated user growth and excellent user experience
- Graduation from a reputed college
- A user centric mindset and attention to detail
- Excellent written and verbal communication skills and ability to coordinate within teams
- Understanding of business metrics and ability to translate company’s objectives into design experiences for the users
- Ready to commit for long term and be a part of the app’s growth
- Undistracted mind, an aspiration for continued learning and holistic growth in life, humility to learn and self confidence to learn and do anything
- Responsible for executing the company vision and accountable for company's over all functions.
- Responsible for day-to-day operations of the institutions and ensuring
procedures and policies are implemented effectively. - Responsible for Leadership & management of the entire institution's staff, ensuring
appropriate recruitment and selection procedures. - Responsible for performance management and learning and development for all the employees.
- Responsible for monitoring faculty performance and using evaluative data
to drive improvement and results relating to faculty engagement, - Presenting periodical reports about the state of affairs of the institutes to
the CEO and highlighting the areas of priority. - Working for International / National Collaborations in the field of academics.
- Responsible for Fundraising from Corporates, alumni, foundations and individuals.
- Responsible for developing an appropriate team - high on delivery and ensuring the quality and efficient delivery of academic Programs
- Advising & supervising in institution's finance, accounting and legal affairs.
- Providing guidance to administrative and management staff in budget
development, preparation, monitoring and management. - Developing Strategic plans along with the Management for the institutions.
- Developing, implementing and overseeing procedures within the institutes that
support internal control regarding fiscal management including, but not
limited to budget preparation, expense authorization, and reconciliation of
institute accounts, internal and statutory audit processes. - Ensuring effective control and use of resources at all levels
- Responsible for installing a culture of continuous improvement and promote high standards of excellence across all areas.
- Responsible for developing and implementing a long term strategic plan in association with the management that will set the direction of the institution.
What you need to have:
- Proven track record of Handling operations of Reputed Educational institutions
- Understanding of legal matters in Charitable / Educational institutions
- Experience of dealing with different stakeholders in Government
- Strong relationship-building skills, ability to influence and effectively manage and lead a Team of People
- Strategic thinker with Strong interpersonal skills
- Ability to adapt to and embrace continuous change
● B.E/MS in Computer Science or equivalent.
● 10+ years or more of progressive software technology experience with at least 3 years in
management role.
● Completely hands on with technology and architecture. Start-up experience is a huge plus.
● Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
● Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
● Provide thought leadership to setup and manage processes.
● Ability to work in a very agile, fast-paced environment with changing requirements.
● Ability to work efficiently in an entrepreneurial and in a start-up environment
● A good understanding of Java/Spring/Akka, Javascript or Golang.
● Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.
● Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
● Ability to build a product end-to-end with the help of multiple engineering teams
React.js
Redux/Flux
HTML/CSS
JavascriptAbout Get Me A Course:
Get Me A Course is a brand of EdSanta Education Pvt Ltd.., a data-driven company
founded by alumni from world-class universities and experienced professionals. We
aim to connect the complete lifecycle of an individual from learning, employment to
mentorship. Be it innovative course search experience, or contextual & personalized
recommendations that drive discovery, our products are designed to inspire, engage,
and delight individuals!
We are looking for a kickass JavaScript developer who is proficient with React.js.
Your primary focus will be on developing user interface components and
implementing them following well-known React.js workflows (such as Flux or Redux).
You will have to ensure that these components and the overall application are robust
and easy to maintain. You will coordinate with the rest of the team working on
different layers of the infrastructure. Therefore, a commitment to collaborative
problem solving, sophisticated design, and quality products are important.
Requirements
● Strong proficiency in HTML, CSS and JavaScript, including DOM
manipulation and the JavaScript object model
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Experience with data structure libraries (e.g., Immutable.js)
● Knowledge of isomorphic React is a plus
● Familiarity with RESTful APIs
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Familiarity with modern front-end build pipelines and tools
● Ability to understand business requirements and translate them into technical
implementations
● A knack for benchmarking and optimization
● Familiarity with code versioning tools (Git)
Responsibilities:
● Developing new user-facing features using React.js
● Building reusable components and front-end libraries for future use
● Translating designs and wireframes into high-quality code
● Optimizing components for maximum performance across a vast array of
web-capable devices and browsers
React.js
AngularJS (1.x)
Angular (2+)JavascriptLead the functional and system design of highly scalable and robust mission critical applications that cater to several businesses ● Ensure that the systems you oversee are fault tolerant and are performing reliably at high volumes. Constantly look at possibilities to improve the overall functioning of the product. ● Brainstorm deeply with your product & business stakeholders and influence how we build individual features and products that reduce customer stickiness and friction points at each stage of the product.
● Mentor and lead a team of solid engineers by introducing best coding practices, advocating high quality design principles and institutionalise long term thinking for futuristic needs of the business. ● Contribute actively in other areas of the growth of our Engg org which includes but is not just limited to hiring, tech talent branding, inputs on performance management of junior engineers and the likes.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon