Senior Graphic Designer

Job Title : Senior Support Engineer

Experience : 5+ Years

Location : Remote

Employment Type : Contract

About the Role :

We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.

Mandatory Skills :

Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management

Key Responsibilities :

• Monitor and triage production incidents across APIs, web portals, and data platforms.
• Perform initial troubleshooting using logs, SQL, and API testing tools.
• Log, prioritize, and track incidents using ITSM tools.
• Coordinate with engineering teams for issue resolution and follow up until closure.
• Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
• Maintain support documentation, runbooks, FAQs, and knowledge base.
• Identify recurring issues and recommend long-term improvements.

Required Skills :

• 5+ years of experience in Technical Support, Production Support, or Service Desk.
• Strong experience with Incident Management and SLA-driven support.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Working knowledge of SQL, REST APIs, and Postman/API testing.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Understanding of data privacy and enterprise support processes.
• ITIL Foundation Certification is a plus.

Why Join Us ?

• 100% Remote Opportunity
• Work with a leading global telecommunications client.
• Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
• Opportunity to support enterprise-scale data platforms and mission-critical applications.

Founder's Office | Sierra Innovations

At Sierra Innovations, we are building a high-impact Founder’s Office to drive the next phase of growth.

This role sits at the intersection of strategy, execution, and leadership building.

You will work directly with the Founder on critical business problems that shape the company’s future.

This is not a role.

This is a launchpad into leadership.

What You’ll Work On

• Drive high-priority strategic initiatives across the company
• Support fundraising — investor research, financial narratives, deck building, and conversations
• Design and implement key HR policies & org structures
• Lead KMP / leadership hiring across business functions
• Define and track KPIs across teams, ensuring accountability and performance
• Conduct market research & competitive intelligence to guide decision-making
• Work on 0→1 and 1→100 growth projects across categories
• Solve unstructured problems with clarity, speed, and ownership

Key Skills & Experience

• Investment Banking / Fund Analyst Experience
• Strong grounding in financial thinking, investor communication, and structured problem solving
• Fundraising Exposure
• Experience in supporting or leading fundraise processes
• KMP / Leadership Hiring
• Ability to identify and close high-quality leadership talent
• KPI & Performance Management
• Experience in defining, tracking, and improving business metrics
• Project Management
• Proven ability to drive cross-functional projects to completion
• Education / EdTech Exposure (Preferred)
• Understanding of test prep, K-12, or learning ecosystems
• Analytical + Execution Strength
• Ability to think clearly and execute fast

Who This Role Is For

• You have high intellectual horsepower
• You take extreme ownership — outcomes matter more than effort
• You are comfortable with ambiguity and thrive in fast-moving environments
• You can build networks and influence people
• You want to grow beyond a single function into a business leader
• You are hungry to create disproportionate impact

What You’ll Gain

• Direct exposure to founder-level decision making
• Hands-on experience in fundraising, hiring, strategy, and execution
• Opportunity to build a cross-functional business understanding
• Fast-track path into leadership roles within the company

Why Sierra Innovations

We are building a category-defining D2C powerhouse in publishing and beyond — combining content, technology, and distribution at scale.

If you want to be in the room where:

• strategic decisions are made,
• leaders are built, and
• real outcomes are driven,

this is that opportunity.

Final Note

This role is not for everyone.

But if you believe you have the intellect, network-building ability, and execution strength to drive outcomes,

we would love to work with you.

Apply if you’re ready to build — not just participate.

About LearnTube: We're a Google-backed AI company in the career-tech space with 30 lakh+ users built by a team of 25. That ratio tells you something about how we work: with real velocity, deep ownership, and zero bloat.

Our cultural pillars aren't posters on a wall. We move fast. We raise the floor. We take ownership of outcomes. We build with head, body, and heart. Every person on this team works closely with the founders, has real influence on what we build, and sees their ideas go live not into a backlog.

If you care about being at one of the few AI startups actually building out of Mumbai, with the backing and the traction to prove it's real, this is a rare seat.

Why This Role Exists:

We'll be direct: our hiring function hasn't kept pace with our growth. Roles have stayed open too long. Pipelines have been too thin. Great candidates have slipped away because we didn't move fast enough or engage deeply enough. We're fixing this, not by tweaking what exists, but by bringing in someone who will rebuild how LearnTube attracts and closes talent.

This is the most leveraged hire we'll make this year. Every person you bring in shapes what this company becomes.

What You'll Actually Do:

Your #1 job is closing exceptional hires (70%):

• Own end-to-end recruitment across product management, engineering, marketing, content, and founder's office roles
• Build pipelines that are 4-5 candidates deep at offer stage not 1-2 and praying
• Proactively source through outbound channels LinkedIn, networks, communities, headhunting not just waiting for inbound applications
• Manage candidates through the entire funnel with speed and care from first message to signed offer
• Partner directly with the founders on every hire; final decisions are made together
• Establish hiring metrics and dashboards so we always know where every role stands
• Work with external recruiters when needed and manage them effectively

You'll also own core HR operations:

• Onboarding and offboarding
• Payroll coordination, attendance and leave management
• Performance review cycles and regular check-ins
• Employee engagement and being the first point of contact for people matters

As we grow, we'll bring in more support for the ops side. Right now, hiring is the priority and everything else comes second.

What Makes This Role Different:

• Founder partnership, not delegation. You won't be throwing resumes over a wall. Our founders personally source candidates, pitch roles, and show up in final rounds. You'll have a co-founder in the trenches with you.
• Full ownership from day one. The systems, the processes, the sourcing playbook, the candidate experience you build it your way. We care about outcomes, not methods.
• You'll shape the company. LearnTube is a lean team. Every hire is felt.
• Equity in what you're building. This role comes with stock options because we believe the person building our team should have a stake in what that team creates.

You Might Be Right For This If:

• You've personally closed hires for hard-to-fill roles, not just processed applications
• You build pipelines with depth and redundancy, not single-threaded funnels
• You've worked in a startup or high-growth environment where things moved fast and you had to figure it out yourself
• You can source proactively, you don't wait for candidates to come to you
• Candidates you've placed would say you were the best recruiter they ever worked with
• You treat recruitment as a craft, not as a stepping stone to something else
• You're comfortable with ambiguity, intensity, and building from scratch

Other Details:

• Experience: 3–6 years in talent acquisition, HR, or people roles. Startup experience strongly preferred.
• Location: Mumbai (in-office)
• Reporting to: Founders directly

What we are looking for:

1. Looking for person with 5+ years of solid experience in HTML, vueJs, javascript, css & JQuery

2. Must have a strong skillset on technologies and is keen on learn and build next generation recruitment Technology.

3. Should have a strong focus on quality, scalability, and performance of the product.

4. Should be a team player with a solid experience and desire to build customer-centric products and work closely with Product Managers and Designer.

5. Ready to relocate to Pune and join ASAP.
   
   

Role & Responsibilities:

• End to end ownership of the Product frontend development, building reusable, testable, and scalable technology.

• Research, evaluate, analyze, and implement technical requirements.

• Introduce best industry practices to build the best interfaces for users.

About Wednesday

Wednesday is an engineering services company. We provide services in Data Engineering, applied AI, and Product Engineering. We partner with ambitious companies to solve their most pressing engineering challenges.

Role Overview

We are looking for a Senior HR Executive with a strong focus on employee engagement, learning & development, and performance management to serve as a strategic partner to our teams. This role will align HR initiatives with business objectives to foster a motivated, high-performing workforce.

Core Responsibilities

Employee Engagement:

• Develop and implement initiatives to enhance employee engagement and morale.
• Plan and execute team-building activities, recognition programs, and events that foster a positive work culture.
• Regularly collect and analyze employee feedback to identify areas for improvement.

Learning & Development:

• Design and deliver training programs to meet business and employee growth objectives.
• Partner with leadership to identify skill gaps and implement upskilling initiatives.
• Maintain and track learning and development metrics to ensure the effectiveness of programs.

Performance Management:

• Manage the performance appraisal process, ensuring alignment with business goals.
• Work closely with managers to set clear performance expectations and provide regular feedback.
• Support teams in creating individual development plans (IDPs) and career progression paths.

HR Strategy & Partnership:

• Act as a trusted advisor to managers and employees on HR policies and best practices.
• Support teams in aligning HR practices with business needs and objectives.
• Collaborate with cross-functional teams to ensure seamless HR operations.

Compliance & Policy Management:

• Ensure adherence to employment laws and company policies.
• Regularly update policies and procedures to reflect changes in regulations and company culture.

Talent Acquisition (As Needed):

• Collaborate with hiring managers to understand staffing needs and fill vacant positions.
• Support recruitment processes, from job description creation to onboarding.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Master’s degree (preferred) in Business Administration (MBA) or related fields.
• Relevant certifications in HR Management, Employee Engagement, or Learning & Development are a plus.
• Proven experience in an HRBP or related role with a focus on employee engagement, learning & development, and performance management.
• Strong interpersonal and communication skills with a collaborative mindset.
• Ability to manage multiple priorities and projects effectively.
• Knowledge of Indian employment laws and HR best practices.
• Proactive problem-solver with a “figure-it-out” attitude.

Benefits

• Mentorship: Work next to some of the best engineers and designers.
• Freedom: An environment where you get to practice your craft. No micromanagement.
• Comprehensive healthcare: Healthcare for you and your family.
• Growth: A tailor-made program to help you achieve your career goals. 
• A voice that is heard: We don't claim to know the best way of doing things. We like to listen to ideas from our team.

Manage store operational requirements by scheduling and assigning employees

Maintain results by coaching, counseling and disciplining employees

Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions

Protect employees and customers by providing a safe and clean store environment

Manage all controllable costs to keep operations profitable

Responsibilities:

.Approaching potential leads and closing them within a stipulated time frame.

.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

.Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills .

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.