Assistant Manager / Manager (eMail Marketing)

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Job Title : Senior Software Engineer (Full Stack Capability)

Experience : 4+ Years

Location : West Patel Nagar, New Delhi

Employment Type : Full-Time

About the Role :

We are looking for a highly skilled Senior Software Engineer with 4+ years of experience in designing, developing, and maintaining scalable web applications. The ideal candidate should have strong backend expertise in Java, Python and Node.js while also being capable of handling frontend development when required.

This role requires excellent problem-solving abilities, ownership mindset, and strong communication skills to collaborate effectively with cross-functional teams and stakeholders.

Key Responsibilities :

• Design, develop, and maintain robust backend applications using Java and Node.js.
• Build and consume RESTful APIs and microservices.
• Develop scalable, secure, and high-performance applications.
• Work with frontend technologies to build and enhance user-facing features.
• Collaborate with product managers, designers, and other developers to deliver business requirements.
• Optimize application performance, troubleshoot issues, and implement best practices.
• Write clean, maintainable, and well-documented code.
• Participate in code reviews and contribute to technical discussions.
• Manage database design, optimization, and integrations.
• Ensure application security, scalability, and reliability.

Required Skills & Qualifications :

• 4+ years of professional software development experience.
• Strong hands-on experience with Java, Spring Boot, and related backend frameworks.
• Strong experience with Node.js, Express.js, and API development.
• Good understanding of Microservices Architecture.
• Experience with MySQL, PostgreSQL, or MongoDB.
• Knowledge of Redis, caching mechanisms, and message queues is a plus.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Experience with version control systems like Git.
• Understanding of CI/CD pipelines and deployment processes.

Frontend Requirements :

• Ability to work on frontend development when required.
• Experience with React.js, JavaScript, TypeScript, HTML5, and CSS3.
• Understanding of responsive design and modern UI development practices.

Soft Skills :

• Excellent verbal and written communication skills.
• Strong stakeholder management and client interaction abilities.
• Ability to work independently and take ownership of projects.
• Strong analytical and problem-solving skills.
• Team player with a collaborative mindset.

Preferred Qualifications :

• Experience working in product-based or fast-paced startup environments.
• Knowledge of Docker, Kubernetes, and DevOps practices.
• Experience with Agile/Scrum methodologies.

We are seeking a skilled Shopify Developer with 3-4 years of experience in theme customization, custom app development (both public and private), and plugin development for Shopify. The ideal candidate will have a strong understanding of Shopify’s platform and ecosystem, excellent problem-solving skills, and a passion for delivering high-quality e-commerce solutions.

Key Responsibilities:

• Customize and optimize Shopify themes to meet client specifications.
• Develop custom Shopify apps (both public and private) to extend the functionality of the Shopify platform.
• Create and integrate custom plugins for Shopify stores.
• Collaborate with the design and marketing teams to implement new features and improvements.
• Troubleshoot and resolve issues related to Shopify stores, apps, and plugins.
• Stay updated with the latest industry trends and best practices to ensure the highest quality of development work.
• Provide technical support and maintenance for existing Shopify stores.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-4 years of hands-on experience with Shopify development.
• Strong proficiency in Liquid, HTML, CSS, JavaScript, and other relevant web technologies.
• Experience with Shopify theme customization and development.
• Proven experience in developing custom Shopify apps (both public and private).
• Knowledge of Shopify API and its usage.
• Familiarity with version control systems (e.g., Git).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively in a team environment.
• Ability to manage multiple projects and meet deadlines.
• Experience with e-commerce platforms and a good understanding of e-commerce best practices.

Playwright Automation Engineer

About Us:

Alphabin is a leading QA consulting firm specializing in quality assurance and software

testing services. With a commitment to excellence and innovation, we work with a diverse

range of clients, from startups to enterprise-level organizations, to ensure their software

products meet the highest standards of quality and reliability.

Role Overview:

As a Playwright Automation Engineer at Alphabin, you will be instrumental in delivering

robust test automation solutions that ensure flawless user experiences across web

applications. This role requires an expert-level engineer with a strong background in coding

using JavaScript, Typescript, or Java, and hands-on expertise in Playwright. You will be working

from our Surat office, with a fixed schedule time, allowing real-time collaboration with

international teams.

In this position, you will not only automate tests but also proactively check tasks manually,

engage in pair programming with developers, and leverage tools like Cursor and other AI

code generation platforms to enhance productivity and code quality.

If you're fluent in English, proactive in problem-solving, and excited to work in a high-impact

environment focused on innovation and modern testing tools, we want you on our team.

Key Responsibilities:

● Design, develop, and maintain robust test automation frameworks using Playwright.

● Write clean, maintainable, and efficient test code using JavaScript, Typescript, or Java.

● Collaborate closely with developers and testers to identify test scenarios and ensure full

coverage.

● Execute and analyze automated test results to detect UI/functional bugs and performance

issues.

● Perform manual testing of tasks when needed to ensure comprehensive validation.

● Work until 11 PM IST to support overlapping time zones and coordinate with international

teams.

● Proactively pair programs with developers to debug issues, write better tests, and ensure

seamless integration.

● Use Cursor and other AI-based code generation tools to accelerate test script creation

and optimize frameworks.

● Continuously improve the automation process, tools, and frameworks to increase test

efficiency and coverage.

● Troubleshoot issues, perform root cause analysis, and provide detailed reports for the

development team.

● Integrate test scripts into CI/CD pipelines (e.g., Jenkins, GitLab CI).

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related technical field.

● 1 to 2 years of experience in test automation and software QA.

● Hands-on experience with Playwright and a deep understanding of modern UI test

automation techniques.

● Proficiency in at least one programming language: JavaScript, Playwright, or Typescript (expert level).

● Fluent in English with excellent communication and collaboration skills.

● Strong understanding of DOM, selectors, and browser developer tools.

● Experience working in Agile development environments and using tools like Jira, Git, and

Jenkins.

● Strong problem-solving skills and proactive attitude with a keen eye for detail.

● Familiarity with AI-driven development tools such as Cursor and similar platforms.

● Ability to clearly document, report, and communicate technical information.

● Comfortable working from the Surat office and extending work hours till 11 PM IST.

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

DevOps Engineer

Job Description:

The position requires a broad set of technical and interpersonal skills that includes deployment technologies, monitoring and scripting from networking to infrastructure. Well versed in troubleshooting Prod issues and should be able to drive till the RCA.

Skills:

• Manage VMs across multiple datacenters and AWS to support dev/test and production workloads.
• Strong hands-on over Ansible is preferred
• Strong knowledge and hands-on experience in Kubernetes Architecture and administration.
• Should have core knowledge in Linux and System operations.
• Proactively and reactively resolve incidents as escalated from monitoring solutions and end users.
• Conduct and automate audits for network and systems infrastructure.
• Do software deployments, per documented processes, with no impact to customers.
• Follow existing devops processes while having flexibility to create and tweak processes to gain efficiency.
• Troubleshoot connectivity problems across network, systems or applications.
• Follow security guidelines, both policy and technical to protect our customers.
• Ability to automate recurring tasks to increase velocity and quality.
• Should have worked on any one of the Database (Postgres/Mongo/Cockroach/Cassandra)
• Should have knowledge and hands-on experience in managing ELK clusters.
• Scripting Knowledge in Shell/Python is added advantage.
• Hands-on Experience over K8s based Microservice Architecture is added advantage.